Current Customer Service / Front Desk Jobs Across Nigeria (Week 1, December 2020) – 13 Organizations

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Head of Customer Support

Location: Lagos, Nigeria

Key Responsibilities
Operational Management:

• A significant operational area for the organization.

Policy Development & Implementation:

• Develop procedures and interprets and applies policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy monitor implementation of those procedures within the organization.

Budgeting & Costing:

• Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization.

Data Collection & Analysis:

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends.

Leadership and Direction:

• Communicate the local action plan; explain how this relates to the function's strategy and action plan and the broader organization's mission and vision; motivate people to achieve local business goals.

Project Management:

• Deliver small-scale or medium-scale projects while working within an established   program management plan.

Customer Service:

• Manages a medium customer service area or several discrete customer service sections with guidance from senior colleagues, developing and delivering activities and solving complex issues to meet customer service standards.

Academic Qualification(s)

• BS / MS degree any field of study

Experience (Number of relevant years):

• General Experience: Experience enables job holder to deal with the majority of situations and to advise others (Over 7 years to 10 years)

Managerial Experience:

• Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years)

Application Closing Date
Not Specified.

How to Appy
Interested and qualified candidates should:
Click here to apply online

EHA Clinics, a subsidiary of eHealth Africa, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. EHA Clinics delivers a comprehensive range of state of the art health care services in each location, e.g,  general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography, and specialized services (urgent care, telemedicine, home care, dental care, and ophthalmology).

We are recruiting to fill the position below:

Job Title: Command Center / Help Desk Shift Supervisor (SS)

Location: Abuja or Kano
Department: Operations
Division: EHA Clinics
Reports to: Team Lead, Command Center

Summary of Job

• The Shift Supervisor is responsible for overseeing daily Command Center operations and Command Center Operator’s performance during their particular shift.

Essential Duties and Responsibilities

• To perform this role successfully, the SS  will perform the following responsibilities,  which will include but are not limited to:

Core Tasks

• Manages command center operators  and performs management duties when the Team Lead is absent or out of office
• Oversee the operation for the assigned shift and report to the lead supervisor
• Monitor the collection of call record and family member contact information and ensure control and confidentiality of the information by agents
• Coordinate data entry functions to maintain sensitive personal victim/family Information
• Provide shift reports to lead supervisors and other stakeholders
• Alert lead supervisor to any special concerns of members/users
• Ensure booking of appointments and raising of tickets on Odoo as required
• Function as a phone operator as needed during the shift and coordinate shift transition (help Desk, front desk, and the command center)
• Conduct necessary follow-up on incoming call inquiries and ensure tickets are resolved
• Other duties as required to ensure customer satisfaction

Requirements

• 2-3 years of work experience in a customer service environment
• BSc/HND in relevant course from a reputable institution
• In-depth knowledge of performance metrics
• Good computer skills
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills

Work Experience:

• S/he will be required to have had related and progressive experience in a healthcare organization and customer service environment.

Competencies:

• Team Leadership Experience
• Product Knowledge and Industry Experience
• Leadership Skills
• Strong Oral and Written Communication Skills
• Motivational Skills
• Results-Oriented
• Employee Training Experience
• Interviewing Skills
• Strong Relationship Building, Customer Service Skill

Salary

• Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria. The salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance.

Other Benefits
The following benefits are available with this offer of employment:

• Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.
• Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon the successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon the successful completion of their probationary period.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Cedarcrest Hospitals was founded in Abuja in January 2008 and was formerly known as Cedarcrest Orthopaedic Clinics. Within a few years, the hospital expanded its scope of practice into a full-fledged private multispecialty hospital. The core vision of the organisation is to provide world-class healthcare services to patients in Nigeria, West Africa, and globally.

With hospitals located in both Abuja and Lagos, our services accommodate over one hundred (100) beds and provide services and facilities such as emergency / trauma center, a helipad, major radiology diagnostic center, a prosthetic manufacturing plant, an oxygen manufacturing plant, modular surgical operating theatres, cardiac catheterization unit and several other facilities that make for a modern multispecialty hospital.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Ref: #CL00002
Location: Victoria Island, Lagos
Employment Type: Full-time

The Role

• Reporting to the Front Desk Manager,the Front Desk Officeris responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner.
• A front desk officer will also provide the required paperwork to be completed by patients as well as entering of patient details into the hospital’s database.

Responsibilities

• Welcome, register guests/clients and attend to them in a prompt and timely manner
• Log all registrations for the day into Microsoft Access for backup
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Pre-admits patients by receiving bookings from physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information to hospitals database.
• Ensures patient's arrival to hospital room or testing area by assigning patient beds; notifying nursing unit of patient's arrival; calling volunteer to transport the patient to the assigned area.
• Receives incoming communiques and forward to their relevant departments.
• Provides information to the public by answering admitting procedure, hospital regulation and service inquiries of patients and the public; referring inquiries.
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• The front desk staff answers all calls, take appointments, screen calls and forward to the appropriate department or unit.
• The front desk staff on duty has to be extra vigilant, report suspicious movement and should always do a 30min interval security check that has to be reported in the security check book.
• Getting clearance and authorization for HMO enrolees accessing care after 5pm daily and at weekends when the desk officer is off duty.
• Clear corporate patients to access care by collecting a referral letter monthly where applicable.
• Give credit limit to outpatients or staff when the credit limit officer is unavailable.
• Make a list of consumables/items needed in the unit that is unavailable during your shift and handover to the next shift.
• Ensure persons accompanying emergency patients to the hospital are well guided, monitored and looked after.
• Do a check list of all unit equipment. Report any equipment issues or service downtime to the Maintenance and IT unit
• Ensure all persons not required to be in the hospital leave the building by 12 midnight.
• Comprehensive report sent at the end of the shift including logging all incidents that happen within the unit and its environs.
• The front desk staff is to carry out all other duties as assigned to him/her including listing on duty hospital staff.

Qualifications

• Bachelor's degree or its equivalent
• One to five years of experience
• Proficient with Healthcare Management Systems and Microsoft Office Suite
• Outstanding communication skills, both written and verbal
• Excellent organizational and multi-tasking skills
• Highly motivated team player willing to go the extra mile

Special Conditions:

• Employment is contingent on passing a medical screening conducted by the hospital
• Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
• Knowledge of workflow processes.

Application Closing Date
18th December, 2020.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: careers@cedarcresthospitals.com using the "Position Title and Code" as the subject of their email application.

Rich-Oak is a fast-growing investment, micro-lending and cooperative organisation dedicated to providing financial solutions to all classes of Nigerians. We have a vision of making two-third of Nigeria`s population financially free.

We are recruiting to fill the position below:

Job Title: Customer Service / Social Media Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Functions

• Maintain customer accounts
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Prepare and recommend potential products or services to management by collecting customer information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication with customers
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Ensure customer retention
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media
• Create and upload content on social media platforms
• Manage social media accounts

Requirements

• A bachelor’s degree or HND with 2-5 years work experience.
• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

Customer Service Representative Top Skills & Proficiencies:

• Proficient in the use of oral and written English
• Quality Focus
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Friendly
• Negotiation
• Positive Attitude
• Attention to Detail
• People-Oriented
• Analysis
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer Skills

Application Closing Date
18th December, 2020.

How to Apply
Interested and qualified candidates should send their Applications to: careers@rich-oak.com using the Job Title as the subject of the email.

Aldelia Group Nigeria - Our client in the Financial Sector is currently recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lagos
Contract: 1 year renewable

Job Purpose

• We are looking for a pleasant Front Desk Representative (contract- renewable) to undertake all receptionist and clerical duties at the desk of our main entrance.
• The primary objective of this role is to receive and direct clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and personnel interaction from an entry point perspective.

Job Specifications

• Serve visitors by greeting, welcoming, and directing them appropriately.
• Notify company personnel of visitor’s arrival.
• Maintain security and telecommunications system.
• Inform visitors by answering or referring inquiries.
• Direct visitors by maintaining employee and department directories.
• Maintain security by following procedures, monitoring logbook, and issuing visitor tags.
• Keep a safe and clean reception area by complying with procedures, rules, and regulations.
• Understand the company’s products and brands to be able to discuss with walk in clients.

Requirements
What You Bring:

• Must come from the Financial Institution/Asset Management/Capital Market
• Candidate must have at least 3-5 years' work experience in the role.
• Telephone Skills
• Good command of English
• Professionalism
• Customer Focus
• Proficiency with MS application.

Application Closing Date
6th December, 2020.

How to Apply
Interested and qualified candidates should send their updated CV to: jayne.anyanwu@aldelia.com Using the Job Title as the subject of the mail.

CredCentral is a consumer finance company that offer loans with repayments from 1-15 months. We are committed to making the loan application process, easy, fast and reliable.

We are recruiting to fill the position below:

Job Title: Customer Service / Branch Advisor

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• The position is for customer service / branch advisory and it involves handling customer complaints, relationship with customers, book keeping on our accounting software and general branch advisory duty.

Qualifications and Skills

• Must possess HND or B.Sc in any field
• Must be a Female.
• Very fluent in written and spoken English.
• Age: Not above 27 years
• Understanding of basic financial practices.
• Customer service orientation and negotiation skills.
• High degree of accuracy and attention to detail.
• Good use of social media.

Remuneration
N75,000 monthly and Increment upon confirmation after few months.

Application Closing Date
11th December, 2020.

How to Apply
Interested and qualified candidates should send their CV to: careers@credcentralng.com using the "Job Title" as subject of the email.

Nicole Sinclair Consulting is a dynamic Human Resources Consulting firm based in Lagos Nigeria. We are positioned to help nurture businesses and their resources to ensure maximized vision. Our expertise lies in, Human Resource Strategic Partnering, Talent Recruitment, HR Process Management and Training.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Deal directly with customers either by telephone, via chat, electronically orface to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle services inquiries
• Provide pricing and delivery information to customers
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the designated resource
• Keep records of customer transactions
• Recommend our potential services to customer by collecting customers information and analyz ecustomers needs
• Manage large number of incoming calls
• Follow communication procedues and guidelines
• Build sustainable relationship of trust with customers through open and interactive communicationn
• Identify and assess customers need to achieve satisfaction
• Take extra miles to enagage customers
• Update the customer information in the customer service data base during and after each call
• Work with management to stay updated about the product knowledge and be informed about any change in the company polices
• Impact the company by problem solving and making fustrated customers patronise the company again

Requirements

• Candidates should possess a Bachelor's degree / HND qualification
• Working experience as customer service representative for 5 - 7 years in a fintetch company
• Proven customer support experience
• Familiar with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to remain professional and courteous
• Ability to be calm under pressure

Salary
N600,000 - N1,200,000 annually.

Application Closing Date
31st January, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Corinthia Villa is a luxurious boutique Hotel. Beautifully designed with 70 rooms of individual character. The design reflects a cool style and incorporates the elegance and sophistication of complete luxury for both business and leisure traveler.

We are located in a serene and private area at Garki 2 also known as Area 11, within the business hub of Abuja. At Corinthia Villa, the comfort of our guest is of utmost importance, hence we go the extra miles to satisfy our guests. Our amenities are first class. Offering a complete service experience: a modern wellness centre with sauna, steam room, spa and an inviting outdoor pool. We are about twenty five kilometres away from Abuja international airport. We speak your language. Corinthia Villa Hotel! Let’s stay in your memories!

We are recruiting to fill the position below:

Job Title: Receptionist

Location: Garki 2, Abuja
Employment Type: Full-time

Job Description

• Welcome and greet guests
• Answer and direct incoming calls
• Inform guests of hotel rates and services
• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Confirm relevant guest information
• Verify guest's payment method
• Verify and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Retrieve mail, packages and documents such as faxes for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Provide accurate information about local attractions and services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• MANAGE conference room bookings and scheduling close guest accounts and check guests out review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Enforce rules and policies of the hotel maintain a neat and orderly front desk and reception area

Requirement

• Interested candidates should possess a Bachelor's degree qualification.

Application Closing Date
4th December, 2020.

How to Apply
Interested and qualified candidates should send their Application Letter and CV to: recruitment@corinthiavillahotel.com clearly indicating the "Job Title" as subject of your mail.

Domino Stores Limited, a fast-growing company in the business of retail, property and investments invites applications from suitably qualified candidates to fill the position below:

Job Title: Customer Attendant

Locations: Yaba, Ikorodu, Mafoluku, Idimu - Lagos
Employment Type: Part-Time

Job Description

• Escort customers to theappropriateaisle or shelvein orderto assist with purchasing decisions.
• Ensure the store is clean and safe.
• Ensure the shelves and display areas are well stacked, including fridges and freezers appropriately.
• Keep shelves fully stocked with appropriate products.
• Ensure that products are accurately labelled.
• Process customer orders and payments.
• Cleaning the shelves and keeping stock neat and tidy
• Answering customer enquiries and/or passing them on to the appropriate officer in charge.
• Making sure that fridges and freezers are at the correct temperature.
• Making sure that the customer's experience is a positive one.

Requirements

• Only National Diploma (ND) in any field is required
• Experience: 1- 2 years
• A minimum of 3 months experience as a Supermarket Attendant.
• Proven customer service or retail experience is a plus.
• Great attention to detail.
• Good communication and people skills.

Application Closing Date
31st December, 2020.

Method of Application
Interested and qualified candidates should send their CV to: career.dominostores@gmail.com using the Job Title as the subject of the email.

Enoch Stone Consulting, a consulting, training, recruitment and outsourcing company is recruiting to fill the position below:

Job Title: Receptionist

Location: Kano
Employment Type: Full-time

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Receptionist Responsibilities

• Greet clients and visitors with a positive, helpful attitude.
• Assisting clients in finding their way around the office.
• Announcing clients as necessary.
• Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs.
• Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.
• Preparing meeting and training rooms.
• Answering phones in a professional manner, and routing calls as necessary.
• Assisting colleagues with administrative tasks.
• Performing ad-hoc administrative duties.
• Answering, forwarding, and screening phone calls.
• Sorting and distributing mail.
• Hiring, managing and developing the junior administrative team.
• Provide excellent customer service.
• Scheduling appointments.

Receptionist Requirements

• Associate’s or bachelor’s degree in related field with 1 - 3 years work experience.
• Prior experience as a receptionist or in related field.
• Consistent, professional dress and manner.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good time management skills.
• Experience with administrative and clerical procedures.
• Able to contribute positively as part of a team, helping out with various tasks as required.

Application Closing Date
15th December, 2020.

Method of Application
Interested and qualified candidates should send their CV to: estonecoy@yahoo.com using the "Job Title" as the subject of the email.

Oftencoft Limited - We're a new Company based in Lagos State looking to create life changing experiences on our platform. You can read more about us HERE.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Details

• We are searching for a Customer service Rep for a full time role with preferably but not limited to 1-2 years experience.
• This role gives you an opportunity to grow with and within the Company, so foresight should be one of your traits

Responsibilities
Responsibilities Include:

• Handling customer issues
• Responding to emails, social media questions from customers
• Interface with other departments to fulfil all customer relation needs

Requirements

• You should have 1-2 years experience in the advertised role
• A calm tone
• Ability to work under pressure from customers and within a team
• A strong understanding of human behaviour and customer relations
• Must have the ability to communicate effectively (written and verbal)
• Good knowledge of computers/technology
• Common sense would be great!
• It would be also plus if you're also a good listener, highly motivated to learn new things/methods of achieving set goals, a creative mind and a team player

Salary

• Salary for this role is N75,000 before tax
• You will be trained and be guided by a supervisor

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Zilt Investment Limited, a leading Real Estate firm based in Oyo State is recruiting to fill the position below:

Job Title: Frontdesk Officer

Location: Ibadan, Oyo
Employment Type: Full-time

Requirement / Key skills

• Candidates should possess an OND with 1 year wor experience.
• Good teamwork skills
• Communication skills and networking ability
• Adaptability
• Strong attention to detail
• Good organisation and planning skills
• Creativity and writing skills
• Commercial awareness
• Numerical skills
• IT skills

Application Closing Date
9th December, 2020

How to Apply
Interested and qualified candidates should send their CV to: ziltinvestment@gmail.com using the Job Title as subject of the email.

Laim Hotel - We are a 5 STAR hotel with the aim of constantly anticipating our customer's expectations by offering superior services, with exceptional facilities and innovations that consistently exceed these expectations.

We are recruiting to fill the position below:

Job Title: Guest Service Agent (Receptionist)

Location: Osogbo, Osun
Reports to: Front Office Manager

Summary

• The Guest service agent (Receptionist) will be required to conduct his / her duties in a courteous, safe and efficient manner, in accordance with the company policies and procedures, ensuring that the highest level of service and communication is maintained.

Job Description

• Ensure each and every guest are treated in a warm, friendly, efficient and accurate manner.
• Assist guests with check-in and check-out processes (verifying registration, address and credit information, balancing bank, posting charges).
• Go above and beyond to provide assistance, assist with luggage, directions wake up calls, future reservations, etc.
• Coordinate all guest requests, inform guests of hotel services, features and room amenities.
• Provide pick up and drop off services to guests.
• Always be aware and attentive to all guestneeds.
• Ensure guest / member comfort and convenience at all times.
• Liaise with housekeeping to ensure proper cleaning of rooms as appropriate and in a timely manner.
• Ensure check-in and check out processes and policies are followed.
• Constantly check all machines and equipment to ensure proper running of the front desk.
• Carry out other duties as directed by the Front office manager.

Requirements

• Minimum qualification of HND or B.Sc in any related discipline and a 4 years working experience with knowledge about front-office software i.e OPERA, etc.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: Vacancies@laimhotels.com using the Job Title as the subject of the email.

Note: Only applicants in Osun State should apply.