Job Vacancies at Stanbic IBTC Bank, Nigeria – 15 Positions

Job ID: 56281
Location: Benue
Job Sector: Banking

Knowledge / Technical Skills / Expertise

• Relevant business / financial qualifications
• Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
• Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56278
Location: Sokoto
Job Sector: Banking

Knowledge / Technical Skills / Expertise

• Relevant business / financial qualifications
• Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
• Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56279
Location: Minna, Niger
Job Sector: Banking

Knowledge / Technical Skills/Expertise

• Relevant business/financial qualification
• Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
• Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56282
Location: Calabar, Cross River
Job Sector: Banking

Knowledge / Technical Skills / Expertise

• Relevant business/financial qualification
• Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
• Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56413
Location: Maiduguri, Borno
Job Sector: Banking

Job Purpose

• Responsible for attending to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals. He/she is expected to maintain a high level of integrity and ethical standards.
• Responsibility includes ensuring prompt registration of new clients in a timely and error free manner, data recapture for clients’ record update and resolution of benefits application issues booked (including handling of confirmation letters to employers) Must have the adequate knowledge to attend to any form of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Difficult and Unusual (MDU) situations/ transactions to the relevant Head Branch Operations (HBO) and where necessary, engage the Regional Head Branch Operations (RHBO).
• Stands as a useful medium of feedback to management because of the sensitive nature of regular interface with clients. Expected to proactively and reactively sell our products

Key Responsibilities/Accountabilities
Quality Service Delivery:

• Ensuring that walk in clients (including PenResolve [BOS] channel) are promptly attended to with the accurate/ correct information at first engagement (avoiding inconveniences of repeat visits) whilst confirming that details are only provided to the actual owners of the RSA (based on Biometric confirmation – Image and signature as well as security questions).
• Must actively be up to date on information relevant to our products and services provided to clients when they visit.
• Collection of properly filled RSA forms / DRE forms/ benefit application documents from clients and ensuring timely processing and diligent handling of the documents. NB: Relevant transaction documents are expected to be saved in the designated shared folder on H for prompt processing by relevant partner units.
• Take ownership of all transaction requests processed by self and seeing to prompt resolution of same by relevant parties
• Ensure supervision of assigned PBB enquiry officer and providing adequate support for excellent service delivery to our clients
• Ensure client’s contact details are reconfirmed (and updated on the system where applicable) at every visit/ interaction
• Ensure timely processing of all change requests received from clients. Logging and follow-through for execution within 24hrs. The executed instruction must also be saved in the relevant shared folder for ease of reference
• Ensure that all interactions (no matter how trivial) are logged on NAV CRM/BMS promptly in clear concise terms and under the appropriate category
• Ensure SMS or call request is made to Contact Centre to provide update to clients upon resolution of complaints logged at the Branch by the client
• Ensure proper record keeping of all documents received and processed daily – Filing and forwarding the hardcopies to the regional offices for onward delivery to the archives.
• Ensure prompt responses to enquiries from partner units
• Always maintaining a clean desk policy and upholding our service creed of “before the sunset”

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Processing of clients’ benefits applications:

• Ensure on-the-spot review and booking of issues against benefits applications received before client leaves the service desk (where clarification need to be sought from Contributions and Collections or RM, send mail instantly copying branch mailbox)
• Review all pending benefits applications processed on a daily basis and ensure timely resolution of any outstanding issues for the applications to be filed promptly
• Escalate any challenge to the relevant HOU of partner units (including logging of SLA breach e.g. coy reply delay by Fedex) looping the HBO as well as Regional HBO for prompt intervention
• For benefits applications that are good to go, ensure to log on sharepoint and move application document from internal folder to external folder without delay for Reporting team to deal
• Ensure applications are moved to the appropriate stage on NAV upon daily review without delay
• Ensure notification (log sms request) is sent to customers for update on benefits application status

Compliance with regulations/policies and Resolution of all complaints received:

• Initiate steps to resolve problems affecting customer service in a timely manner either within the team or with responsible partner units and ensuring immediate escalation of issues that are Material, Difficult & Unusual to the Head, Branch Operations (HBO) and where applicable to the Regional HBO (RHBO) as they occur
• Ensure operational activities are carried out in compliance with established regulations, policies, procedures, processes and Service Level Agreements (SLAs) guiding such operations

Employee engagement:

• Ensure active participation in daily connect session
• Take ownership of personal development and ensure achievement of learning objectives
• Take advantage of different platforms provided to employees for obtaining support/ guidance and providing feedback through surveys and workshops

To ensure timely rendition of reporting and other adhoc responsibilities:

• Ensure all assigned reports are handled for submission within timeline
• Provide feedback on all enquiries from partner units within 24hrs (and engage appropriately where extended time is required)
• Handle any other ad hoc tasks assigned by manager as appropriate

Value-add engagement with clients:

• Identify sales opportunities and sell products/services reactively
• Intimate clients of any ongoing business campaigns either in terms of general awareness or promo/reward offers

Prompt processing of registration and data recapture requests whilst ensuring integrity of our database without any errors:

• Process both client and employer registration requests received at the Branch promptly with high level of due diligence.
• Process all data recapture requests at the branch for timely update on ECRS
• Ensure proper record keeping of all RSA/Micro Pension/DRE forms processed and forward to Admin for archiving within stipulated timeline

Preferred Qualification and Experience

• First Degree General Social Science
• Any other qualification relating to the industry may be an added advantage

Knowledge/Technical Skills/Expertise:

• Relevant business/financial qualification
• Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
• Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56725
Location: Anambra
Job Sector: Banking

Job Purpose

• A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1.
• It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Key Responsibilities / Accountabilities

• Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.
• Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank.
• Engagement with Commercial Banking Partners
• Ensure Compliance of all accounts in the portfolio

Preferred Qualification and Experience

• First Degree
• A professional qualification or 2nd degree will be an added advantage
• Minimum of 5 - 7 years experience in Relationship Management
• Minimum of 2 years experience in Corporate Banking or Finance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56590
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• Collaborates with Segments and the Branch network to execute our strategy for debit cards and other designated issuing products in the designated market(s) and execute against the defined strategy Work with the Head, Issuing and other country stakeholders to agree the short to medium team plans for delivering on the budget and also grow the volume of our debit card and other designated issuing products in line with budgeted volumes and designated market(s).

Key Responsibilities / Accountabilities
Profitability, revenue and sales generation:

• Collaborates with internal stakeholders (e.g., Africa Regions Centre, Product team and Enabling Functions) to drive profitability of the debit card and designated issuing products business and manages costs the products. For example, provides input into the annual marketing plan for debit Card and other designated issuing products in Nigeria and ensures the successful implementation thereof, manages downtime due to operational issues.
• Grows the debit Card base in line with the set goals and targets for the year.
• Responsible for regulating pricing, fees of Card products in line with Central Bank of Nigeria (CBN) policies to ensure compliance.
• Drives campaigns to achieve acquisition, activation, retention and turnover targets.

Measures:

• Achievement of financial targets as per the budget
• Cost reduction as per the agreed targets
• Increase in volume of debit cards and other designated issuing products issued
• Reduced operational losses

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Customer service and relationship management:

• Integrates work streams/projects to ensure stated objectives are achieved on schedule. This includes effectively managing both internal and external support areas.
• Maintains solid relationships with internal and external business partners to ensure smooth delivery of stated business objectives and projects.
• Assists the in-country teams to deliver and maintain a world class service experience by setting minimum standards and SLAs with each market for the designated Issuing portfolio.
• Implements programs in country to measure performance and quality of customer touch points to ensure optimal performance.

Measures:

• Stakeholder feedback
• Achieve Net Promoter Score
• Positive Annual Internal survey reports

Product Management:

• Ensures debit card and designated issuing products life cycle management is seamless by coordinating all the internal support teams to align with the bank’s issuing strategy.
• Manages Debit and designated issuing products to ensure compliance and smooth business operations (e.g. cards are issued to the right segments, requests channelled to the right product, adherence to validation processes before the cards are issued, etc.)
• Provides the best suited Card products based on customer needs by improving current services and rolling out new card products in collaboration with the Product team through product launches, product design and modification.
• Grows the debit card base (e.g., increase number of card users, ensures usage) in line with the set goals and targets for the year (e.g. number of people to be carded, number of active users and number of transactions).
• Oversee training of internal staff/stakeholders, and customers on card usage, functions, security, product knowledge, etc.

Measures:

• Satisfactory audit (audit team governance, risk and compliance)
• Zero regulatory fines
• Approval rate
• System uptime
• Card Activation rate
• Card transaction volume and value

Key performance measures:

• Number of debit cards issued in line with approved annual budget
• Card transaction volumes and value in line with approved annual budget
• Overall achievement of economic and accounting profit indices for the Debit card Business
• Operating expenses within budget
• Operational and risk management
• Visible brand image in the digital space

Preferred Qualification and Experience

• Bachelor's Degree in Marketing or related discipline; Post Graduate degree preferred
• Professional Certification is a valuable advantage
• Job Function: Personal and Business Banking
• Job Family: Digital Channels
• Years: 5-7 Years
• Experience Description: 1 -2 years’ general banking experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56591
Location: Lagos Island, Lagos
Employment Type: Full Time
Job Function: Personal and Business Banking
Job Family: Product Development

Job Purpose

• To manage the Bank’s Virtual Banking proposition, execute the Bank’s VB strategy; ensuring that the different delivery channels are available and accessible to the target segment
• To ensure that the proposition remains profitable through the entire life cycle and attain significant market dominance.

Key Responsibilities/Accountabilities
Stakeholder Management:

• Liaise with stakeholders at all levels within and outside the bank towards the successful implementation of the VB strategy
• Liaise with all relevant stakeholders in ensuring the successful implementation of marketing, sales and activation plans,
• Liaise regularly with branch staff, Agents and all stake holders channels to ensure smooth product sales and customer managemen

Product Strategic

• Represent the business on all Virtual banking and Agent banking related matters at different forums within and beyond Stanbic IBTC Bank
• Identify alliances and partnerships through which to increase brand visibility and grow the bank’s market share

Measures:

• Product performance - Achievement of customer acquisition, transaction volume and revenue budget.
• Carry out periodic market survey to ascertain how competitor’s offering or market changes is impacting on the proposition.

Strategy Implementation

• Design initiatives, promos and market activations that will increase transactions and lead to increased brand visibility.
• Develop and maintain effective relationships with the external agent network to ensure customer acquisition and product adoption at agent locations and through other self- service channels (USSD & Mobile app).

Measures:

• Strategy execution
• Projects implemented timely and within budget
• Stakeholder feedback
• Adoption rate of the product and increase in transaction volumes on the Virtual Banking delivery channels.

Effective Product Management:

• End to end management of the proposition liaising with stakeholders in ensuring all the offerings (pensions, Mutual funds, insurance, loans,  etc) are readily available, suitable for the target market and that the transaction channels are available and seamlessly accessible
• Develop MIS reports for portfolio analysis to assist management in decision making and optimisation of the proposition.

Product Performance Management

• Closely monitor performance, appraise market acceptance, use feedback to initiate modification or enhancements
• Represent the business on all Virtual banking and Agent banking related matters at different forums within and beyond Stanbic IBTC Bank
• Identify alliances and partnerships through which to increase brand visibility and grow the bank’s market share.

Measures:

• Product performance – Achievement of customer acquisition, transaction volume and revenue budget.

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Effective Management of Financial, Risk and Regulatory Requirements:

• Ensure continued adherence to governance and compliance in line with regulatory and bank policy.

People Management:

• Builds a strong, professional, capable team that is able to engage across a wide range of stakeholders, both business and technical through highly ambiguous circumstances
• Provides direction, clarity and accountability to the team to deliver on business objectives
• Responsible for inspiring, motivating, leading and managing the team
• Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensures skills assessments and competency-based training takes place as and when required
• Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these
• Creates an environment in which learning and development are emphasised and valued
• Takes personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Promotes a culture where the values of the Bank are seen to be ‘alive’
• Ensures the implementation of the leadership promise and employee  engagement programme.
• Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis.
• Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork.
• Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team.
• Drives the Talent Review Sessions and succession planning, in conjunction with Human Resources.

Preferred Qualification and Experience

• First Degree
• Years: 5 - 7 Years

Experience Description:

• 5 - 7 years general banking experience of which 4 - 5years should have been in a leadership role in Digital Banking; experience in research and development; strategy formulation and execution.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56597
Location: Oyo
Employment Type: Full Time

Job Purpose

• On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
• Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities / Accountabilities

• Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
• Mine existing customer data to identify expansion and/or additional business opportunities.
• On board new customers - Day 1 welcome call and Day 30 follow up call
• Dormant/ Inactive account reactivation
• Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring
• Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
• Providing a central (information/ query handling) service point for SME customers
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

Preferred Qualification and Experience

• First Degree in any relevant discipline.
• Minimum 2 years of Business Banking Sales experience
• 0 - 1 year experience call center experience may be added advantage
• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.
• Previous experience running a small business.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56481
Location: Lagos Island, Lagos
Job Sector: Financial Services

Job Purpose

• Lead and manage Digital Channels support with the following summary of responsibilities.

Job Summary

• Digital channels Support provides all the necessary technical support required to ensure that back office digital solutions and customer digital channels run seamlessly, are available and are usable for users and customer operations.
• The team is responsible for the day-to-day operations of digital channels, working closely with the development team, vendors and support functions to provide the required services and ensure ownership and accountability of digital channels availability and usability.
• The team is also responsible for data extractions using scripts or development of business reports using SSRS.

Digital Channels Support (All the five Wealth Entities):

• Quick resolution of reported Digital back-office solutions and Digital Customer facing solutions issues that impacts on availability and usability
• Provide first and second level support to the customers and users on Digital back-office solutions and Digital Customer facing solutions
• Investigation and resolution of Digital back-office solutions and Digital Customer facing solutions issues lodged on Remedy and issues raised through email on behalf of customers and users
• Provide support on email and SMS notifications services i.e. Delivery
• Provide support on WealthBox and other application integration layers
• Develop Scripts for data extraction from digital application databases for analysis purposes
• Development of Digital Channels reports using SSRS
• Deployment of Digital back-office solutions and Digital Customer facing solutions patches
• Preparation of team weekly and MONTHLY activities reports
• Ad-hoc task and assignment
• Support of all Digital back-office solutions and Digital Customer facing solutions and initiatives
• Support of all Digital back-office solutions and Digital Customer facing Platforms on Salesforce
• Website Updates for all the entities
• Enhancements of Core Applications and Digital back-office solutions and Digital Customer facing solutions
• Digital Applications and Digital back-office solutions and Digital Customer facing solutions Upgrades and deployments.

Key Responsibilities/Accountabilities
Application Support:

• Data Analysis & Report – Develop, analyse statistics and other data, interpret and evaluate, ensure accuracy and consistency of data for the duration that the data is stored as well as preventing unintentional alterations or loss of data, results
• Deliver data-driven measurement, analytics, insights.

E-Channel Management: Knowledge and understanding of digitalized electronic Channels and enterprise architecture of the payment and collection landscape:

• Technical support of all Digital channels.

Provide Regulatory Support to the Core Operations, Business Development department and  Compliance:

• Ensure Generation of Regulatory & Management Report for all business units on request.
• Ensure 100% Compliance with statutes and regulations, as affects reporting and management of customer data and information
• Ensure satisfactory GIA, external and regulatory audit score.

Patch & Release Management:

• Review and implement upgrades and fixes available for applications and digital channels.

Efficient Stakeholder engagement and collaborations with the Group:

• Effectiveness level 3 vendor relationships (Third Parties) and engagements.

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Preferred Qualification and Experience

• First Degree Field of Study - Computer Science / Engineering
• ITIL, HDI, Prince 2, Mobile App Development, Microsoft Navision, Ms SQL, Advance script writing, AIX/Unix/Ubuntu, Basic Financial knowledge, .NET programming
• Up to 3 years Application Support experience in the financial sector
• Ability to provide resolution to IT related request & incidents within SLA
• Up to 3 years E-channels Support experience
• Up to 2 years of SQL script writing.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56480
Location: Lagos Island, Lagos
Job Sector: Financial Services

Job Purpose

• Agents are to ensure customer satisfaction and retention (customer loyalty) in their day-to-day activity as well as provide channels to improve on the current processes to enhance world-class service delivery to clients.
• Also to act as the first contact person for all clients’ enquiries

Key Responsibilities/Accountabilities
Contact clients and provide pension  service information via outgoing calls:

• Make daily outbound calls as well as assist customers who have enquiries.
• Maintain warm, cheerful and professional responses to clients' enquiries.
•  Follow up calls of clients with peculiar enquiries and requests as well as liaising with other departments regarding clients’ issues.
• Achieve customer loyalty and retention.
• Continuous feedback surveys to understand the client’s perception of SIPML’s service and identify areas that need improvement.
• Telemarketing of SIPML products and services via customer loyalty campaigns

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Provide prompt resolution of requests on Remedy Helpdesk:

• Achieve100% treatment of Calls and SMS requests on Remedy Helpdesk within service level agreement.
• Achieve zero error rate in Remedy Helpdesk resolutions and 100% reconciliation of all requests on Remedy.
• Ensure Zero Calls/SMS SLA breaches on Remedy Helpdesk

Process all Transactional Notification Service (TNS) for clients:

• Achieve ≥95% monthly SMS delivery rate.
• Ensure 100% reconciliation of all call/SMS logged requests on Remedy.
• Achieve zero Calls/SMS SLA breaches on Remedy Helpdesk

Document all call information on NAV Notes Management:

• Ensure interactions are captured on NAV for all outgoing Calls as well as SMS.
• Agents must ensure a 100% tagging of client’s interaction for SIPML clients.

Providing reports on telephone interactions with clients:

• Accurate and Timely collation and submission of weekly, monthly and yearly error-free reports assigned to agents.

Displaying Professionalism/Product knowledge when interacting clients:

• Deal with Clients in a Proficient and Professional Capacity, displaying a profound understanding of their enquiries while showing compassion and a pleasant personality

Preferred Qualification and Experience

• Minimum of a First Degree
• Minimum of two (2) Nigerian Languages. Hausa and either Yoruba/Aba

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56327
Location: Lagos Island - Lagos
Job Sector: Banking

Job Purpose

• Collaborates with Segments and the Branch network to execution of the Card Card strategy in the designated market(s) and execute against the defined strategy across the Credit, Debit and Prepaid product lines.
• The Head, Card will work with ROA centre and country stakeholders to agree the card medium- term and short-term plan; to deliver the budget

Key Responsibilities / Accountabilities
Profitability, revenue and sales generation:

• Implements the strategic business plan, including defining the product continuum, formulating annual budgets/periodic forecasting of sales and financial targets; converts the business plan into target sets and agree these target with PBB Head and RoA Card Accountable for delivering sustainable profit for the Card business.
• Collaborates with internal stakeholders (e.g., RoA Centre, Product team and Enabling Functions) to drive profitability of the Card business and manages costs of all the card products. For example, provides input into the annual marketing plan for Card in Nigeria and ensures the successful implementation thereof, manages downtime due to operational issues.
• Grows the Card base in line with the set goals and targets for the year.
• Responsible for regulating pricing, fees of Card products in line with Central Bank of Nigeria (CBN) policies to ensure compliance.
• Develops reviews and implements appropriate product pricing and philosophy.
• Drives campaigns to achieve acquisition, activation, retention and turnover targets.

Customer service and relationship management:

• Integrates work streams/projects to ensure stated objectives are achieved on schedule. This includes effectively managing both internal and external support areas.
• Develops strong partnerships with Credit Risk, Finance and Operations both centrally and in designated country.
• Manages relationships with the card associations (MasterCard, Visa), card processors (Inters witch, EPM Card personalisation vendors (Berkeley Cupola, Secure ID, Electronic Payment Plus, etc.) to ensure consistent and effective service delivery.
• Maintains solid relationships with internal and external business partners to ensure smooth delivery of stated business objectives and projects.
• Assists the in country teams to deliver and maintain a world class service experience by setting minimum standards and SLAs with each market for the Card portfolio.
• Implements programs in country to measure performance and quality of customer touch points to ensure optimal performance.

Product management:

• Ensures Card life cycle management is seamless by coordinating all the internal support teams to align with the bank’s card strategy.
• Manages all Card products (Debit, Credit and Prepaid) to ensure compliance and smooth business operations (e.g. cards are issued to the right segments, requests channelled to the right product, adherence to validation processes before the cards are issued, etc.)
• Provides the best suited Card products based on customer needs by improving current services and rolling out new card products in collaboration with the Product team through product launches, product design and modification.
• Grows the card base (e.g., increase number of card users, ensures usage) in line with the set goals and targets for the year (e.g. number of people to be carded, number of active users and number of transactions).
• Monitors efficiency of the Card service providers and to ensure efficiency and cost optimisation.
• Oversee training of internal staff/stakeholders, and customers on card usage, functions, security, product knowledge, etc.

People management:

• Defines the Cards portfolio staffing / capacity requirements and make recommendations for reporting structures for approval by Head, Channel.
• Responsible for inspiring, motivating, leading and managing the team.
• Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensures skills assessments and competency-based training takes place as and when required.
• Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
• Creates an environment in which learning and development are emphasised and valued.
• Takes personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Promotes a culture where the values of the Bank are seen to be ‘alive’
• Ensures the implementation of the leadership promise and employee engagement programme.
• Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an on-going basis.
• Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork.
• Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team.
• Provides input to the Talent Review Sessions and succession planning, in conjunction with Human Resources.
• Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs.
• Ensures that disciplinary action and grievances are addressed and aligned to the Standard Bank policies and procedures.

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Preferred Qualification and Experience

• Degree Holder from a recognised University.
• Certification in service management, project management, leadership programmes

Experience:

• Years: 7-10 years
• Experience Description: Previous general banking experience of which 4-5 years should have been in a leadership role in product management. 3-4 previous experience in research and development; strategy formulation. 3-4 years execution and banking experience in segment, product or portfolio management roles with Income Statement and Balance Sheet management experience, as well as influencing key business stakeholder and managing teams

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56361
Location: Lagos Island, Lagos
Job Sector: Insurance

Job Purpose

• Supports the Executive Director: Technical in developing & pricing solutions for SIIL across the different channels, Experience investigation, Actuarial valuation, Capital & Risk management function. Supports the Business Units through clear understanding of all data and customer insights that helps in developing optimal customer solutions for SIIL.
• Engages with different stakeholders with the intention of creating buy in and pricing solutions that assists the business in optimising risks from solutions whilst reducing the customer financial risks and assisting them to meet their personal goals.
• Creates in-depth understanding of the business processes that SIIL utilize to engage and serve customers. Utilizes the resultant understanding to develop & price solutions that meet customer needs and assists the Stanbic IBTC group in meeting their life insurance business goals.

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Key Responsibilities/Accountabilities
Product Development, Pricing and Implementation of solutions:

• Assists in driving new solutions for the businesses across all areas and channels:
  • Embedded Risk Business
  • Direct Life Business
  • Advisory Business
• Develop solutions in line with the Product management framework & Future Ready standards of modularity and portability
• Pricing of the products to meet profitability and risk appetite for the business
• Preparing a new product pricing report in line with the product management framework for any new product to be launched
• Facilitates the establishment of the UFSO for the business by getting in depth understanding of customer needs through data analytics and insights from the underlying Stanbic IBTC Group and utilising the insights to drive good solutions for customers.
• Develops and maintains working relationships with other functional product areas in the groups within the UFSO for Stanbic IBTC Wealth, Bank, other subsidiaries and external partners.
• Provide strategic insight into risk business projects to ensure project effectiveness, efficiency and spend is aligned with business goals

Product Maintenance:

• Updating the immediate & regulatory annuity rates on a regular basis to ensure its in line with prevailing market conditions and the business’s risk appetite
• Re-price for any improvements and changes to existing products
• Assess industry trends, market size and structure, competitor benchmarks, and reviews competitor analysis for existing solutions.
• Develops relevant metrics to manage existing business and tracks the metrics to ensure that the business that is in force is managed optimally.
• Calculates existing metrics like loss ratios, asset liability management matching, persistency and other critical metrics to assist the business to assess impact of current solutions and gives ideas on managing the solutions.
• Tracks legislative changes that impact our solutions and initiates changes to ensure that all our solutions are in line with legislative requirements.
• Research and apply critical thinking to industry trends, competitor dynamics and current/ potential future events to provide relevant business insights
• Sourcing relevant research on the life insurance  solutions industry, competitors and other relevant market players for input into business cases, business planning, strategy reviews

Developing Innovative Solutions:

• Collaborate effectively with team members, Stanbic IBTC senior stakeholders and external partners facilitating development of innovative risk solutions
• Price innovative risk solutions that assists customers in meeting their day today needs and also integrate well with the broader Finance Solutions in the Bank.

Data Analysis and Process Review:

• Drive the annual pricing review for all solutions in time for the business review.
• Drives all the required experience investigations exercises to ensure that the pricing reviews align to the latest experience on the book.
• Assist in the provision of actuarial insights in the management of leads and ensure that the business offers appropriate solutions to customers.
• Reviews system changes and ensures that changes are deployed correctly on the Life Insurance systems and the corresponding bank systems.

Actuarial Valuation and Risk Management Functions:

• Perform and review periodic actuarial valuation work covering; data, Reserves, Value of New Business (VNB) & Embedded Values (EVs).
• Drafting half-year and full year actuarial valuation reports for external statutory actuaries.
• Build and Run the Regulatory and Economic Capital (ECAP) calculations for SIIL
• Reporting and communicating actuarial analytics.
• Supporting the SIIL Finance team with actuarial finance reporting.
• Support the Risk Management function within SIIL by producing relevant Management Information.
• Support the development and implementation of Risk Management projects and initiatives.

Preferred Qualification and Experience

• A Bachelor's degree in Actuarial Science, Must possess the desire and willingness to continue writing Actuarial Exams, Must possess the desire and willingness to develop insurance solutions and  improve customer experience.
• 5-7 years Superior understanding of the Insurance business
• Excellent Microsoft Office Suite skills.
• Professional Certifications in Finance related fields
• Advanced/Professional Degree or Professional Qualification in a relevant discipline is desirable.
• Strong Analytical/Numeric skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56087
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1.
• It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Key Responsibilities / Accountabilities

• Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.
• Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank.
• Engagement with Commercial Banking Partners
• Ensure Compliance of all accounts in the portfolio

Preferred Qualification and Experience

• First Degree
• A professional qualification or 2nd degree will be an added advantage
• Minimum of 7 years experience in Relationship Management
• Minimum of 2 years experience in Corporate Banking or Finance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56088
Location: Lagos Mainland, Lagos
Job Sector: Banking

Job Purpose

• A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1.
• It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Key Responsibilities/Accountabilities

• Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.
• Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank.
• Engagement with Commercial Banking Partners
• Ensure Compliance of all accounts in the portfolio

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Preferred Qualification and Experience

• First degree
• A professional qualification or 2nd degree will be an added advantage
• Minimum of 5 - 7 years experience in Relationship Management
• Minimum of 2 years experience in Corporate Banking or Finance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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