Job Vacancies at MTN Nigeria – 4 Positions

Location: Golden Plaza, Lagos
Employment Status: Permanent
Departmet: Financial Planning
Unit: Not Specified

Core Purpose of The Job

• Prepare, analyze, review and report MTNN financial and operational performance to Management and Stakeholders.

Job Summary

• To prepare, analyze, review and report MTNN financial and operational performance to Management and Stakeholders.
• Ensure less than 5% customer churn on managed accounts.
• Constant analysis of Managed customer database for Revenue and Debt management
• Work with product, UAT and support teams to validate new products, new systems and upgrades.

Job Description

• Generate relevant reports as required by the business.
• Ensure QA and prompt invoice delivery.
• Ensure resolution of ALL service provisioning and sales support PPPs items.
• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management.
• Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
• Provide technical, procedural and policy guidance to customer support partner and other operational staff and supervise Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

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Job Condition:

• Normal MTNN working conditions.

Minimum Qualification

• BA, B.Ed, B.Sc or Other

Experience & Training:

• 6 - 13 years’ experience which includes:
  • Ensure QA and prompt invoice delivery.
  • Ensure resolution of ALL service provisioning and sales support PPPs items.
  • Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management.
  • Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
  • Provide technical, procedural and policy guidance to customer support partner and other operational staff and supervise Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Application Closing Date
10th June, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Golden Plaza, Lagos
Employment Status: Permanent
Departmet: Financial Reporting / Tax, Insurance
Unit: Not Specified

Core Purpose of the Job

• To coordinate and report on all tax accounting, compliance, planning, advisory and risk management functions in MTN Nigeria.
• This will entail internal and external stakeholder engagements with a view to achieving the MTNN’s corporate objective of being a responsible corporate entity and maximizing shareholders’ returns.

Job Summary

• Proactively manage and engage relevant tax authorities.
• Gather new tax legislation/rules and assess impact of proposed and actual changes in tax law on the company.
• Identify and manage tax risks across MTN Nigeria and provide guidance to the Board and MTN Group on potential up or downside. (Tax risk facilitator per Group nomenclature)
• Define and implement MTNN’s tax strategy.
• Represent MTNN before various tax bodies for audits, advocacy, escalations, etc. and ensure timely resolution of issues.
• Liaising with the MTN Group Tax for all tax planning and efficiencies that can be brought to the MTN Nigeria business.
• Ensure compliance with new and old tax laws and accounting standards as they relate to all tax areas.
• Provide advisory services and liaise with relevant divisions on tax compliance and accounting matters.
• Negotiate tax agreements within acceptable company guidelines.
• Resolving tax queries with relevant authorities.

Job Condition:

• Normal MTNN working conditions.

Minimum Qualification

• B.A, B.Ed, B.Sc or Other.

Experience & Training:

• 9 - 17 years’ work experience in tax administration including;
• Manager track record of 3 years or more; with at least 3 years in a public limited liability entity
• Worked across diverse cultures and geographies advantageous
• Experience in tax.
• Telecoms industry experience will be an advantage.

Application Closing Date
10th June, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Enterprise Solutions

Core Purpose of the Job

• To provide professional account management inputs to the creation and maintenance of Enterprise Business sales strategy and plan that will deliver shareholder value.
• To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans which meet operational targets for revenues, profitability, and customer satisfaction.

Job Summary

• Increase MTN market share by achieving set target through effective account management, acquisition of new accounts as well as development and maintenance of current accounts.
• Seek new clients and create more business opportunities daily, from existing clients to Increase company revenue.
• Carry full responsibility for the fulfillment of the sales process – from lead generation to bill delivery.
• Prepare and present all sales and contractual documentation to the customer compliant to the MTN standards.
• Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Maintain excellent partnership-relationships with customers, up to C-level, based on trust and an in-depth understanding of the customers’ business.
• Build an in-depth knowledge of the customer’s operating environment, business drivers, ambitions, issues, problems, and stumbling blocks to be able to develop and implement solutions to meet their strategic corporate needs.
• Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Job Condition:

• Normal MTNN working conditions.

Experience & Training

• 3 - 7 years’ experience in consultative selling within a telecommunications company
• Experience of selling into enterprise or corporate accounts such as banks or FMCG.
• Knowledge of large account Management
• Exposure to strategic planning

Minimum Qualification

• BA, B.Ed, B.Sc or Other

Application Closing Date
10th June, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Enterprise Business Unit

Core purpose of the Job

• Ensure top quality customer support in all areas of key account management.

Job Summary

• Ensure less than 5% customer churn on managed accounts.
• Constant analysis of Managed customer database for Revenue and Debt management.
• Ensure 98% collection of all invoices as at when due.
• Generate relevant reports as required by the business.
• Ensure quality assurance and prompt invoice delivery.
• Ensure end-to-end account management for Enterprise customers.
• Pro-active analysis of all support systems (charging, billing, etc.), as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation.
• Liaise with support teams (within and outside enterprise solutions) in order to resolve any customer identified issue.
• Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.).
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s Vital Behaviors and values.

Job Condition:

• Normal MTNN working conditions.

Experience & Training

• 3 - 7 years working experience in an area of specialisation.
• Experience working in a medium organization.
• Experience in the telecommunications industry in a similar role.
• Experience in a customer service environment in the telecommunications industry.
• Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word.

Minimum Qualification

• BA, BEng, BTech, BSc or Other.

Application Closing Date
3rd June, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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