🇳🇬 Job Vacancies @ Wakanow – 6 Positions

Wakanow is Africa's leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.

We are recruiting to fill the following positions below:

1.) Travel Associate - Abia
2.) Travel Associate - Cross River
3.) Travel Associate - Kano
4.) Travel Centre Agent
5.) Head, Internal Control and Compliance
6.) Head of Growth - Card

Job Title: Travel Associate

Location: Aba, Abia
Employment Type: Full time

Job Objectives

• The Travel Associate is responsible for assisting clients with their travel plans, including booking flights, hotels, visa, and coordinating various travel-related services.
• This role requires excellent customer service skills, attention to detail, and a passion for travel.
• The Travel Associate will work closely with clients to ensure they have memorable and hassle-free travel experiences.

Job Description

• Respond to all telephone inquiries regarding booking of travel reservations
• Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, tours, and other travel services.
• Provide expert advice and recommendations to clients based on their travel preferences, budgets, and objectives.
• Make reservations, issue tickets, and manage travel itineraries.
• Ensure clients have all necessary travel documents, including passports, visas, and travel insurance.
• Cross selling Wakanow products
• Address client inquiries, concerns, and requests promptly and professionally via phone, email, or in-person meetings.
• Keep clients informed of any changes or disruptions to their travel plans and assist with rebooking as needed.
• Promote travel packages, deals, and special offers to clients to maximize sales and revenue.
• Ensure compliance with all relevant travel regulations, company policies, and industry standards.

Requirements

• 1 - 3 years experience
• Proficiency in the use of GDS
• Strong customer service and communication skills
• Travel agency experience
• Passion for travel.
• Ability to work well in a fast-paced and dynamic environment.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Travel Associate

Location: Calabar, Cross River
Employment Type: Full time

Job Objectives

• The Travel Associate is responsible for assisting clients with their travel plans, including booking flights, hotels, visa, and coordinating various travel-related services.
• This role requires excellent customer service skills, attention to detail, and a passion for travel.
• The Travel Associate will work closely with clients to ensure they have memorable and hassle-free travel experiences.

Job Description

• Respond to all telephone inquiries regarding booking of travel reservations
• Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, tours, and other travel services.
• Provide expert advice and recommendations to clients based on their travel preferences, budgets, and objectives.
• Make reservations, issue tickets, and manage travel itineraries.
• Ensure clients have all necessary travel documents, including passports, visas, and travel insurance.
• Cross selling Wakanow products
• Address client inquiries, concerns, and requests promptly and professionally via phone, email, or in-person meetings.
• Keep clients informed of any changes or disruptions to their travel plans and assist with rebooking as needed.
• Promote travel packages, deals, and special offers to clients to maximize sales and revenue.
• Ensure compliance with all relevant travel regulations, company policies, and industry standards.

Requirements

• 1 - 3 years experience
• Proficiency in the use of GDS
• Strong customer service and communication skills
• Travel agency experience
• Passion for travel.
• Ability to work well in a fast-paced and dynamic environment.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Travel Associate

Location: Kano
Employment Type: Full time

Job Objectives

• The Travel Associate is responsible for assisting clients with their travel plans, including booking flights, hotels, visa, and coordinating various travel-related services.
• This role requires excellent customer service skills, attention to detail, and a passion for travel.
• The Travel Associate will work closely with clients to ensure they have memorable and hassle-free travel experiences.

Job Description

• Respond to all telephone inquiries regarding booking of travel reservations
• Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, tours, and other travel services.
• Provide expert advice and recommendations to clients based on their travel preferences, budgets, and objectives.
• Make reservations, issue tickets, and manage travel itineraries.
• Ensure clients have all necessary travel documents, including passports, visas, and travel insurance.
• Cross selling Wakanow products
• Address client inquiries, concerns, and requests promptly and professionally via phone, email, or in-person meetings.
• Keep clients informed of any changes or disruptions to their travel plans and assist with rebooking as needed.
• Promote travel packages, deals, and special offers to clients to maximize sales and revenue.
• Ensure compliance with all relevant travel regulations, company policies, and industry standards.

Requirements

• 1 - 3 years experience
• Proficiency in the use of GDS
• Strong customer service and communication skills
• Travel agency experience
• Passion for travel.
• Ability to work well in a fast-paced and dynamic environment.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Travel Centre Agent

Location: Calabar Cross River
Employment Type: Full-time

Responsibilities 

• Respond to all telephone inquiries regarding booking of travel reservations
• Attends to walk-in customers
• Identify products and sales opportunities that fit customers' travel needs
• Make alternative booking arrangements if changes arise before or during the trip
• Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services
• Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
• Preparing customized itineraries to suit the clients’ preferences and budget
• Create and update electronic records of clients
• Make and confirm bookings online
• Provide up-to-date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
• Modify existing bookings to suit changes in clients’ circumstances
• Research destinations and keep self-up to date with travel industry news
• Escalate reoccurring issues and proposing solutions to solve these solutions

Requirements

• Bachelor's Degree in any field with years of relevant experience in Customer Services.
• Excellent communication and interpersonal skills.
• Product Knowledge skill
• Passion for the airline industry and a desire to contribute to its growth.
• Highly motivated, detail-oriented, and adaptable

Application Closing Date
Not Specified.

How To Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Internal Control and Compliance

Location: Lagos
Employment Type: Full-time

Responsibilities
Risk Management:

• Oversee risk assessments and internal control reviews
• Champion the implementation of mitigation strategies to identified risks and coordinate implementation firm-wide
• Supervise the follow-up on identified issues relating to compliance to operational policies and procedures by organs of the organization such HR, Marketing Projects etc.

Internal Audit Administration:

• Provide feedback on the performance of Internal Auditors on audit assignments
• Assess the adequacy and extent of programs designed to safeguard organization assets
• Conduct and direct audits and ongoing reviews of organization controls, and operating procedures
• Review the soundness, effectiveness, and proper application of accounting and financial controls
• Oversee the Internal control Assessments across the organs of the Organization
• Direct and appraise the activities of the Internal control and compliance officer
• Manage or conduct fraud investigations and review work papers completed by internal control officers
• Oversee risk assessments and identify controls in place to mitigate identified risks
• Coordinate staff to implement the set out internal control procedures
• Identify internal control weaknesses and recommend necessary corrective actions, including the findings and recommendations of internal and external audits
• Recommend internal control training requirements and provide requisite internal control training
• Provide to employees a statement of policies and standards with which they are expected to comply.
• Provide staff with clear directions and information relating to the importance of adherence to internal procedures and the process

Stakeholder Management:

• Serve as a liaison with external auditors
• Engage with relevant regulatory agencies on internal control issues
• Engage with Internal Auditors to discuss ways to improve internal control based on their findings
• Provide External Auditors with the information they need to make an opinion
• Review report of Internal and External Auditor's concerns on internal control and engage relevant authorities affected

Compliance Management:

• Conduct and direct the review of organization controls, and compliance with policies and regulations.
• Appraise the soundness and effectiveness of compliance procedures and controls and the timeliness of documentation generation.
• Compile and issue reports detailing conclusions and provide recommendations for improvements regarding compliance
• Champion the review of the organization’s existing policies and procedures to comply with required rules and regulations.
• Collaborate with the department managers to develop clear and concise policies and procedures. Identify methods to ensure new policies and procedures as well as updates to existing policies and procedures are communicated, distributed, and added to the repository.
• Provide direction and leadership to the team responsible for reviewing the departmental policies and procedures for gaps in adherence to relevant Tourism and Airline policies

Key Skills & Competencies Requirements
Functional / Technical:

• Good knowledge of Accounting and Auditing Functions and Standards
• Business and financial acumen
• Proficiency in the use of Microsoft packages

Behavioral:

• Attention to detail
• Strong Analytical Skill
• Problem-Solving
• Interpersonal Skill
• Leadership skill
• Ethical Behavior
• Persuasion

Application Closing Date
Not Specified.

How To Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head of Growth - Card

Location: Lagos
Employment Type: Full-time

About the Job

• Strategic Planning: Develop and implement growth strategies and initiatives for the card business segment, aligning with the company's overall objectives.
• Customer Acquisition: Lead efforts to acquire new cardholders through targeted marketing campaigns, partnerships, and innovative customer acquisition channels.
• Product Development: Work closely with the product team to enhance existing card products and introduce new offerings to meet market demand.
• Revenue Growth: Drive revenue growth through effective pricing strategies, upselling, and cross-selling of card products and services.
• Data Analysis: Utilize data-driven insights to identify opportunities for growth, optimize marketing campaigns, and enhance the customer experience.
• Product Development: Collaborate with product teams to enhance airline services, amenities, and customer experiences.
• Team Leadership: Build and lead a high-performing growth team, setting clear goals and fostering a culture of innovation and collaboration.
• Budget Management: Develop and manage the growth budget, ensuring efficient allocation of resources
• Reporting: Prepare regular reports and presentations on growth metrics, market trends, and the performance of the card business segment for senior management.

Requirements

• Bachelors Degree in Business, Marketing, Finance, or a related field (Masters Degree preferred).
• Proven experience in a senior leadership role within the payment card industry.
• Strong understanding of card product development, marketing, and sales strategies.
• Excellent analytical and data-driven decision-making skills.
• Exceptional communication and interpersonal skills.
• Strategic thinker with the ability to translate strategies into actionable plans.
• Experience in managing and leading cross-functional teams.
• Knowledge of relevant regulatory requirements and compliance standards.
• Innovative mindset and a track record of driving growth and profitability.

Application Closing Date
Not Specified.

How To Apply
Interested and qualified candidates should:
Click here to apply online