🇳🇬 Job Vacancies @ Wakanow – 3 Positions

Wakanow is Africa's leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.

We are recruiting to fill the following positions below:

1.) IT System Administrator
2.) Solutions Architect
3.) IT Support Officer

Job Title: IT System Administrator

Location: Lagos

Job Objective

• IT system administrator is responsible for system performance, design, and reliability and the security and optimization of computer systems.

Responsibilities

• Installing, configuring, and maintaining computer systems, servers, networks, and associated hardware and software.
• Managing and monitoring system performance, troubleshooting issues, and ensuring system availability and reliability.
• Performing regular system backups and data recovery operations to ensure data integrity and minimize downtime.
• Administering user accounts, permissions, and access controls to ensure proper security and data protection.
• Managing and maintaining Active Directory services, including user authentication, group policies, and domain administration.
• Monitoring and managing network infrastructure, including routers, switches, firewalls, and VPNs.
• Collaborating with other IT teams and departments to support and troubleshoot system-related issues.
• Identifying and implementing system improvements, upgrades, and patches to enhance performance and security.
• Evaluating and recommending hardware and software solutions to meet business needs and system requirements.
• Maintaining system documentation, including configuration details, procedures, and policies.
• Conducting system audits and security assessments to identify vulnerabilities and ensure compliance with industry standards.
• Assisting in planning and executing disaster recovery and business continuity plans.
• Managing and maintaining software licensing and ensuring compliance with license agreements.
• Providing technical support and assistance to end-users, troubleshooting hardware and software issues. Tier 3 support
• Staying up-to-date with emerging technologies, industry trends, and best practices in systems administration
• Designing, implementing, and managing cloud-based systems and infrastructure.
• Managing and monitoring cloud-based services, such as virtual machines, databases, and storage.
• Configuring and maintaining cloud security measures, including firewalls, access controls, and encryption

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Requirements

• Proficiency in operating systems like Windows Server, Linux, or Unix.
• Knowledge of virtualization technologies such as VMware or Hyper-V.
• Familiarity with network protocols, TCP/IP, DNS, DHCP, and routing.
• Experience with administering and managing Active Directory and group policies.
• Understanding of cloud computing concepts and experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Knowledge of backup and recovery solutions.
• Familiarity with scripting languages like PowerShell or Python.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Solutions Architect

Location: Lagos

Job Objective

• Responsible for building and integrating information systems to meet the Wakanows needs.

Responsibilities

• Manages detailed design phases for development projects, tracking and resolving technical issues and ensuring solution meets business needs
• Build and deliver complex technical solutions
• Lead technical project teams of three or more developers
• Identify program dependencies and critical decision / discussion points
• Transformation of requirements into .NET architect solutions
• Lead technical discovery
• Give technical presentations
• Recommend best of breed web applications
• Convey technical information to non-technical Interact with product managers during product ideations, and guides on technical solutions.

Requirements

• Experience in creating Test Driven Developments solution using SOLID Principles.
• Highly effective team-working skills, with an established track record in coaching others across teams at all technical levels
• 8+ years’ experience in Software Development using Microsoft technologies and Azure.
• 5+ years’ experience in Business Analysis and Requirement Analysis, demonstrated ability to solve end customers problems.
• Must be experienced in customers facing web applications with high traffic.
• Previous Experience with Real-Time web-based communications.
• Technical skills must include but not limited to: C#.Net, MS SQL, Mongo DB, Elastic Search, Redis, Queue systems, Micro Service architecture. Familiar with Agile Methodology and SDLC.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: IT Support Officer

Location: Lagos

Job Objective

• IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.

Responsibilities

• Responding to user inquiries and providing technical support via various channels (phone, email, in person).
• Assisting users with troubleshooting hardware, software, and network issues.
• Resolving or escalating technical problems based on severity and complexity.
• Conducting remote troubleshooting when necessary.
• Creating and managing user accounts, passwords, and access rights.
• Assisting users with account setup, password resets, and access issues.
• Installing, configuring, and maintaining computer hardware and peripherals.
• Installing, upgrading, and troubleshooting software applications.
• Performing routine maintenance tasks on computers and peripherals.
• Diagnosing and resolving hardware and software-related issues.
• Assisting with network connectivity issues, including troubleshooting network connectivity, LAN/WAN connectivity, and wireless connections.
• Monitoring system performance, identifying and resolving issues proactively.
• Conducting routine system checks and audits.
• Managing software licenses and ensuring compliance with software agreements.
• Assisting with software installations, upgrades, and patches.
• Tracking software inventory and coordinating license renewals.
• Sharing knowledge and best practices with other IT team members.
• Logging and tracking incidents in a ticketing system.
• Prioritizing and resolving incidents based on urgency and impact.
• Identifying recurring problems and proposing solutions.
• Collaborating with IT teams and other departments to address technical issues.Communicating technical information and updates to end-users and stakeholders.

Requirements

• A Bachelors Degree in Computer Science, Information Technology, or a related field with 1 - 3 years relevant work experience. Relevant certifications or vocational training programs can also be valuable.
• Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), or other vendor-specific certifications may be beneficial
• Strong customer service skills and a customer-oriented approach.
• Excellent communication skills, both verbal and written, to effectively communicate technical concepts to non-technical users.
• Active listening skills to understand user issues and provide appropriate solutions.
• Patience and empathy when dealing with users who may have limited technical knowledge or are frustrated.
• Willingness to adapt to new technologies, tools, and processes in the IT field.
• Ability to learn and acquire new technical skills and knowledge.
• Keeping up with industry trends, advancements, and best practices.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online