🇳🇬 Job Vacancies @ Interswitch Group – 4 Positions

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the following positions below:

1.) Product Manager
2.) Instore Merchant Onboarding and Support
3.) Business Development Executive - Emerging Markets
4.) Business Development Executive - PTSP

Job Title: Product Manager

Location: Lagos
Job Type: Permanent
Department: Paymate - Digital Commerce & Merchant Acquiring

Job Description

• To operate as the product expert combining market analysis, end-user feedback, and technology knowledge to establish a distinctive product vision, roadmap, and an effective engineering partnership to deliver world-class products at premium pricing.

Responsibilities

• Collaborate with cross-functional teams and approaches to define a compelling and feasible product vision for our platform strategy execution
• Translate platform vision into a product roadmap that balances customer needs with internal resources
• Conduct market research to determine market size, penetration, and opportunities
• Conceptualize, prioritize, and write succinct product requirements (typically as user stories and epics) to cross-functional working team
• Be a resident domain expert of product capabilities and functions / features
• Evangelize and train sales, marketing, support, operations and services delivery teams on the product capabilities
• Maintain and prioritize product backlog and track feature releases
• Communicate progress against roadmap and product performance across the cross-functional teams as well as throughout the organization
• Partner with Engineering and Business Development teams to build and launch world-class products
• Refine product vision based on feedback from end users, support teams, and other internal and external stakeholders
• Track product effectiveness and continually work towards a tangible and sustained value proposition
• Ensure market messaging is consistent with product functionality and highlights distinctive value proposition(s)
• Providing vision and direction to the Agile development team and stakeholders throughout the project
• Translate business strategy into product strategy and execute product strategy
• Provide insight to stakeholders on product and the market
• Participate in daily scrum meetings, planning, reviews and retrospectives
• Assist the development team in digital payments development according to end-user needs
• Conduct research on product enhancements and new product offerings
• Manage feature iteration throughout the product lifecycle
• Recommend changes to existing products based on customer feedback or industry trends
• Participate in brainstorming sessions with members of other departments to generate new product ideas
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management, iteration planning, and elaboration of the user stories
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Carry out competitor and market analysis
• Keep abreast with Agile/Scrum best practices and new trend.

Requirements

• A good Degree in any Computer Science or any other relevant or related field of study from an accredited University
• Relevant industry certification(s)
• 8 years minimum experience in product management or related industry.

Application Closing Date
8th March, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Instore Merchant Onboarding and Support

Location: Lagos
Job Type: Permanent
Department: Paymate - Digital Commerce & Merchant Acquiring

Job Description

• The Instore Merchant Onboarding and Support officer will be responsible for onboarding and supervision of the Business Support Partners.
• The ideal candidate will also maintain and nurture relationships with new and existing Merchants/Partners/Banks.

Responsibilities
Field Operations

• Responsible for field support activities on POS terminals managed by Interswitch (primarily, as Acquired, Co-acquired and PTSP and secondly, for all of Interswitch POS Business)
• Responsible for growing the number of merchants in the assigned region and with the assigned Banks
• Responsible for the overall management of field operations in a particular cluster or region as assigned
• Responsible for Interfacing with Banks Support teams and external client Support issues relating to POS devices
• Ensures that the agreed SLAs/OLAs with Banks and third –party Vendors (where applicable) are adhered to
• In charge of giving feedback on process improvement initiatives to the product, operations, business, engineering, and service management teams
• Responsible for Monitoring all POS terminals assigned to Interswitch as PTSP to ensure the uptime of the terminals 24/7
• Responsible for logging all customers service calls received via phone calls and emails on CRM
• Carries out 1st level Support: Remote Support, Call Support and 2nd Level Support
• Responsible for any or all or the strategic pillars of quality assurance, terminal deployments, repairs and stop gap management, merchant categorisation and merchant visitation list
• Provides Advisory services to Banks and merchants during daily support activities
• Conducts training of bank staff and merchants on use of POS applications and support
• Reviews effective utilization of product manuals & training manuals
• Conducts quarterly technical sessions for key merchants, PTSP and banks (when necessary)
• Co-manages the administration and training of BSP (Business Support Partners)
• Prepare weekly activity reports for all managed POS devices to Banks and Team Lead
• Prepare an issue report for critical issues encountered in performing daily activities to the Team Lead.

Onboarding:

• Responsible for Parameter Management (Parameter Generation, Nibss & Kimono Registration, Parameter update/change)
• Merchant profiling on extraswitch, aribiter and related platforms
• Manages the process of terminal provisioning (configuration and certification)
• Provision of merchant onboarding support and ensuring high conversion rate for generated leads
• Terminal consumables and inventory management.

Service Operations:

• Responsible for administration and management of TMS systems (PAX Store)
• Database management and reporting
• Bridging the link between the technical team (engineering and products) and the support team
• Provision of post-onboarding support
• Partner relationship management
• Merchant training and service review
• Revenue assurance.

Requirements

• Bachelor's Degree from a reputable tertiary institution
• Project Management desirable but not compulsory
• Minimum professional experience of 2 years in POS support within payments or financial services industry.

Application Closing Date
10th March, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Executive - Emerging Markets

Location: Lagos
Job Type: Permanent
Department: Paymate - Digital Commerce & Merchant Acquiring

Job Description

• Develop strategies and implement same to deepen product penetration and increase product market share in the retail space in Nigeria.

Responsibilities

• Find and assess business opportunities in assigned channels and market
• Analyse and guide sales network on quality leads to generated per product across applicable market sectors
• Establish and maintain excellent working and process operations with matrix teams seamlessly
• Work with the assigned Product/Marketing Team to deliver quality sales kits for the Sales Team
• Screens potential business deals by analysing market needs, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments
• Protect Interswitch's value by keeping information confidential
• Develop a rapport with strategic/key clients, set targets for Sales Network and provide support that will continually improve the business relationship
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Provide Training plans and content for assigned products to be delivered to both inhouse and external clients
• Attend exhibitions to generate sales leads/opportunities that can be converted to sales post-event
• Communicating merchant/market requirements to colleagues internally and work with them to ensure that products are delivered per customer/market requirements and in line with agreed terms
• Identify networking opportunities, target market events and sales events that would provide positive impact to the sales bottom line
• Perform market research and analysis to monitor local environment for the emergence of new market segments and new merchant pool
• Provide feedback from merchants and market feedback to meet market demands and generate product development ideas
• Keep abreast of trends and developments in digital financial services markets, products features, best practices and operational excellence
• Learning what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
• Research possible new sales opportunities within the existing portfolio of key merchants and identify new potential opportunities
• Monitor feedback from customers to measure their satisfaction with company products
• Provide customers and potential customers with useful information regarding the assigned products and services
• Maintain an awareness of sales and other developments amongst competitors and pass off any relevant information to the Sales Network and others as the case may require
• Maintain access to sales tool (CRM) to keep track of leads generated and other relevant information to enable performance to be measured and monitored proactively
• Manage contract content and customer business requirements and solution expectations
• Understand all cost associated with the business and ensure all assigned portfolios remains profitable and growth is visible year on year.

Requirements

• Good First Degree (preferably in a Business discipline)
• 1 - 3 years’ experience in digital financial industry
• Basic sales, business analysis experience
• Portfolio management
• Business development & management
• Payment solutions (not compulsory).

Application Closing Date
10th March, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Executive - PTSP

Location: Lagos
Job Type: Permanent
Department: Paymate - Digital Commerce & Merchant Acquiring

Job Description

• To develop and implement growth opportunities of Interswitch payment solutions and services within and outside its country of coverage.

Responsibilities

• To drive product feature enhancements and service platform optimization that creates unique long-term value for its value chain (customers/shareholders/markets)
• To transform the Interswitch payment offerings across POS, WEB, QR and USSD into a robust digital financial distribution Ecosystem
• To co-ordinate, manage and support the sales & account management structure with Sales Network (that is technical support, advisory services and lead conversion strategies that increases Interswitch’s revenue)
• Grow existing market share, develop, and penetrate new market/ segments through value offerings to key high value and high-volume merchant acquiring
• Growth transaction volume across POS, WEB, QR and USSD channels through channel features and capacity building by working with product, project, developers, and other existing internal resources
• Ensure service excellence to all acquired merchants and partners by engaging with the service and operations management teams on behave of the customers
• Identify, research, development, implement, deploy, and manage new business initiatives across all market types to optimize channel usage and business value by owning merchants in these markets and its sub segments
• Develop intelligent, relevant and world class business documentations for market and merchant engagements as required by all relevant internal stockholders
• Acquire strategic partnerships that enables access to market and merchant clusters relevant to the business objectives and would contribute to business value both short term and long term
• Liaise with all relevant stakeholders in the payment ecosystem where required to understand the payment landscape needs and business risks.

Requirements

• Bachelor's Degree in a Business-related discipline
• 3 - 5 years’ experience in digital financial industry
• In depth understanding of an acquiring business
• Experience in portfolio management and payment solutions
• Good understanding of business development & management.

Application Closing Date
10th March, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online