Job Vacancies @ MTN Ghana – 5 Positions

MTN Ghana is recruiting to fill the following positions:

1.) Supervisory Contractor, Enterprise Portfolio & Decision Support
2.) Supervisory Contractor, Enterprise Planning & Analytics
3.) Supervisory Contractor, Enterprise Solutions
4.) Engineer, Network Monitoring Centre (NMC)
5.) Engineer, Network Systems Support

See job details and how to apply below.

1.) Supervisory Contractor, Enterprise Portfolio & Decision Support

Job Summary

• Support in analysing data and financial trends that contribute to driving data-driven initiatives to reduce churn and improve revenue and NPS across the enterprise product segments.

Job Context

• Technology and Platform business
• Multiregulation and multifaceted stakeholder management
• Public Listed Organization
• Environmental, Social and Governance prioritized
• Regionalization structure implication
• Performance driven environment
• Development of a sophisticated client base
• Diverse cultural environment
• Extended workforce management

Job Role

• Assist in analysing Enterprise Business database per segment
• Assist in coordinating analytics projects to extract, manage, and analyse customer data from multiple applications.
• Assist in analysing and optimize product performance per portfolio
• Assist in ensuring proper portfolio management and product lifecycle management is adhered to.
• Assist in developing and managing reporting templates that enable the business unit to track performance against budgets for all products to ensure compliance on daily, weekly, and monthly basis.
• Assist in the impact assessment of market trends, competitor activity and business solution strategy on quality of customer acquisition and profitability performance (including the impact of marketing propositions/plans).
• Prepare and share daily, weekly, and monthly performance reports against forecast on revenue and gross adds projections for the Business with key stakeholders.
• Undertake analysis of data and market intelligence to advice management about key issues for strategy development to achieve wallet penetration targets.
• Prepare status reports on product performance on continuous bases to guide management decision making on driving profitability growth of the business
• Assist in the management of enterprise profitability KPIs by driving performance towards the sale of products with higher profitability
• Assist in impact assessment of market trends, competitor activity and MTN Business solution strategy on loyalty and customer retention.
• Undertake post launch analysis of products and provide key insights to enhance decision making on products within enterprise business unit
• Track churn to ensure the set KPI is achieved within the business unit along all product lines.
• Provide key support in the design and implementation of churn management initiatives to ensure desired results are achieved.

Qualification Required & Experience

Education

• Minimum of a University Degree in Computer Science, Information systems, Computer / Electrical / Telecommunications Engineering, Marketing or related degree

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Experience

• Minimum of 2 years’ proven relevant experience in a similar role.

Knowledge & Technical Competencies:

• Knowledge in data analytics
• Knowledge and experience in data reporting/visualization tools (Power BI, Tableau, etc)
• Knowledge and experience in data analytic tools (SQL, Python, SAS)
• Data mining and modelling
• Data visualization and reporting
• Advance excel with excellent modelling skills.
• In depth knowledge of the market and industry
• Understanding of technology and services
• Knowledge of standard office practices and procedures
• Strong knowledge in Management of Customers
• Cloud and digital services
• Microsoft Office Suite

Behavioral Competencies:

• Leads self, good conflict management, takes and manages accountability
• Innovative, Takes initiative, result oriented and develops self consistently
• Trustworthy, integrity and ethical in dealings
• Ability to focus on priorities and plans.
• Good written and verbal communication, presentation skills, commitment to the organization
• Global thinker, Analytical thinking and Problem-solving abilities.
• Be able to maintain confidentiality

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

Location: Accra

How To Apply For The Job

Qualified applicants should indicate vacancy number Ref no: MTN-EBD-ADTRACKSC05 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae to:

mtnghanarecruitment@mtn.com

Closing Date: 30 September, 2022

Only shortlisted applicants will be contacted

2.) Supervisory Contractor, Enterprise Planning & Analytics

Job Summary:

• Support in analysing business trends to provide the Enterprise Business team with quality information to enhance the decision-making process in line with the Division’s strategic objectives.

Job Context

• Technology and Platform business
• Multiregulation and multifaceted stakeholder management
• Public Listed Organization
• Environmental, Social and Governance prioritized
• Regionalization structure implication
• Performance driven environment
• Development of a sophisticated client base (especially high value)
• Diverse cultural environment
• Extended workforce management

Job Role

• Support in preparing pre and post evaluation on all Enterprise Business products & services, projects (partnerships, converged services etc.).
• Assist in performing Profit & Loss analysis for Enterprise Business decision making.
• Assist in Checking and confirming performance to ensure the payment of appropriate commissions.
• Assist in reviewing ICT tariffs to ensure divisional objectives are achieved.
• Assist in providing input for tariffs review of all other Enterprise products & Services including New New products.
• Assist in collaborating with Marketing to manage Post Paid tariffs and ensure tariff change forms are filled to effect changes in tariffs.
• Champion segment product reporting on a regular basis.
• Assist in tracking all Audit queries and Divisional risks to ensure closure within the required period.
• Assist in monitoring performance against KPIs and SLAs for customer services and order fulfillment operations.
• Assist in gathering financial and non-financial data for various reporting purposes
• Perform any other assigned functions and implement corrective actions within the confinements of the division.

Qualification Required & Experience

Education

• Minimum of a relevant Degree in Marketing, Financial Accounting, Telecommunications Engineering or related degree.

Experience

• Minimum of 2 years’ proven relevant experience in a similar role.

Knowledge & Technical Competencies:

• Data analytics
• In depth knowledge of the market and industry
• Understanding of technology and services
• Knowledge of standard office practices and procedures
• Strong knowledge in Management of Customers
• Cloud and digital services
• Microsoft Office Suite

Behavioral Competencies:

• Leads self, good conflict management, takes and manages accountability
• Innovative, Takes initiative, result oriented and develops self consistently
• Trustworthy, integrity and ethical in dealings
• Ability to focus on priorities and plans.
• Good written and verbal communication, presentation skills, commitment to the organization
• Global thinker, Analytical thinking and Problem-solving abilities.
• Be able to maintain confidentiality

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

Location: Accra

How To Apply For The Job

Qualified applicants should indicate vacancy number Ref no: MTN-EBD-ADTRACKSC03 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae to:

mtnghanarecruitment@mtn.com

Closing Date: 30 September, 2022

Only shortlisted applicants will be contacted.

3.) Supervisory Contractor, Enterprise Solutions

Job Summary

• Provide engineering support on all presale’s activities through collaboration with IT, Networks, Projects, Sales and Marketing teams, external Vendors and Customers.

Job Context

• Technology and Platform business
• Multiregulation and multifaceted stakeholder management
• Public Listed Organization
• Environmental, Social and Governance prioritized
• Regionalization structure implication
• Performance driven environment
• Development of a sophisticated client base
• Diverse cultural environment
• Extended workforce management

Job Role

• Support in designing a cost-effective technology solution for enterprise customers, wholesale Providers, Internet Service providers (ISPs), Other Network Operators, Mobile Virtual Network Operators (MVNOs), Educational institutions campuses, residential and business areas on request.
• Provide support in the development of technical documentation and high-level designs of customer as well as Bill of Materials (BOM) & Bill of Quantities (BOQ).
• Assist in collaborating with other stakeholders such as IT, Networks, Projects and Managed service operators to verify the availability, suitability and allocation of network resources for customer service designs and provisioning.
• Asist in Liaising with Service Delivery team for successful implementation of new products and projects according to agreed designs.
• Assist in collaborating with Products and Partnerships teams in performing evaluations, testing and validations for new products and solution according to submitted customer technical documentation, whilst ensure internal processes and policies are complied with.
• Assist in conducting on-site inspections/investigations, including Wireless RF Surveys, in-depth walkthroughs, and documentation of existing conditions.

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Qualification Required & Experience

Education

• Minimum of BSc Electrical/Electronic/Telecom Engineering or Computer science

Experience

• Minimum of 2 years’ proven relevant experience in a similar role.

Knowledge & Technical Competencies:

• Strong knowledge in Management of Customer Support Functions
• Project Management
• Unified Communication and Collaboration solutions & services (Hosted PBX, SIP Trunking, IVR, and many more )
• Data connectivity products (VPN, WAN, Leased Lines)
• Corporate, Campus and Commercial wireless and FTTx Solutions
• Internet solutions,
• IOT and APN solutions
• Global Network Connectivity (MPLS, IPLC)
• Colocation (Datacenter, IaaS)
• Associate level knowledge of TCP/IP network infrastructure and design of wireless networks solutions
• Strong Troubleshooting and Problem-solving skills
• Basic programming and SQL knowledge

Behavioral Competencies:

• Leads self, good conflict management, takes and manages accountability
• Innovative, Takes initiative, result oriented and develops self consistently
• Trustworthy, integrity and ethical in dealings
• Ability to focus on priorities and plans.
• Good written and verbal communication, presentation skills, commitment to the organization
• Global thinker, Analytical thinking and Problem-solving abilities.
• Be able to maintain confidentiality

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

Location: Accra

How To Apply For The Job

Qualified applicants should indicate vacancy number Ref no: MTN-EBD-ADTRACKSC04 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae to:

mtnghanarecruitment@mtn.com

Closing Date: 30 September, 2022

Only shortlisted applicants will be contacted

4.) Engineer, Network Monitoring Centre (NMC)

Job Summary:

• Ensure that the Managed Service Provider’s NMC duties are performed per Service Level Agreements and Key Performance Indicators (SLA/KPI’s) in line with MTN Ghana business objectives. This role will also be responsible for monitoring and coordinating all network related changes by ensuring implementation is in accordance with change control procedures, with minimum customer impact, towards achieving the desired results of the changes.

Job Context

• Technology and Platform business
• Multiregulation and multifaceted stakeholder management
• Public Listed Organization
• Environmental, social and governance prioritized
• Partnerships at the core of business practices
• Managed Services organisation and regional Structure implication
• MTN Group approved Telecommunication/ICT Network Standards and Practices
• Global technology trends and advancements
• Diverse Cultural environment
• Agile way of work

Job Role

• To ensure that the Vendor provides and documents Root Cause Analysis (RCA) report on time and shared with relevant stakeholders and follows up on recommendations in the report.
• To confirm data integrity and ensure all reports by the Managed service partner is accurate to inform decision making
• Monitor and ensure planned work are logged with all relevant data and planned tests are conducted after every work order per standards.
• Correlate network changes and impact on user departments
• Engage with internal/external team on upcoming planned activities.
• Issue agenda and minutes for Change Control Board meetings.
• Ensure approval for implementation is communicated to requester and monitor for compliance with change management policy.
• Escalation of problems associated with Request for Change (RFC) to line manager and identified stakeholders
• Maintain Change management policy
• Consult with Internal Audit and forensic division for regular internal and external Audits
• Escalate serious and long outstanding faults to the Manager, Network Change Control board & NMC
• To generate/develop periodic and adhoc reports per timelines agreed on with Line Manager

Qualification Required & Experience

Education

• Minimum of a University degree B.Sc. Electrical Engineering, Telecommunications or Computer Science
• An ITIL certification will be an added advantage
• Project Management certification / Scrum certification will be a plus.

Experience

• Minimum of three (3) years’ hands on experience in Transmission, switching in an IP Service Management Centre environment
• Must demonstrate considerable experience in managing 3rd Parties within a Manage service environment

Knowledge

• In depth knowledge of Telecommunications Technology Fundamentals
• Adequate knowledge in Network System technologies (GSM, WCDM etc).
• Adequate knowledge in Windows, Unix & Linux Operating Systems
• Adequate Knowledge in MS Office suite
• Adequate knowledge in Management & Reporting tools (Service Now, MAPS, OSS, M2000)
• Strong analytical skills with the ability to query, collect, organise, analyse, and disseminate significant amounts of data / information with attention to detail and accuracy will be an added advantage.
• Adequate knowledge in Network management systems associated to different architectures
• Ability to communicate technical information to non-technical people

Competencies

Skills/Physical competencies:

• Ability to manage own time and workload and juggle conflicting priorities
• Demonstrate evidence of influencing and negotiating skills
• Professional approach with a can do attitude
• Courage Skills- Manages self and supervise managed services providers performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills -Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills – Good written and verbal communication, commitment to the organization
• Global thinker, Analytical thinking, and Problem-solving abilities.

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Location: Accra

How To Apply For The Job

Qualified applicants should indicate vacancy number Ref no: MTN-NWG-ADTRACKENG3 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae to:

mtnghanarecruitment@mtn.com

Closing Date: 28 August, 2022

Only shortlisted applicants will be contacted

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5.) Engineer, Network Systems Support

Job Summary:

• Ensure that the Managed Service Provider’s NMC duties are performed per Service Level Agreements and Key Performance Indicators (SLA/KPI’s) in line with MTN Ghana business objectives. This role will also be responsible for monitoring and coordinating all network related changes by ensuring implementation is in accordance with change control procedures, with minimum customer impact, towards achieving the desired results of the changes.

Job Context

• Technology and Platform business
• Multiregulation and multifaceted stakeholder management
• Public Listed Organization
• Environmental, social and governance prioritized
• Partnerships at the core of business practices
• Managed Services organisation and regional Structure implication
• MTN Group approved Telecommunication/ICT Network Standards and Practices
• Global technology trends and advancements
• Diverse Cultural environment
• Agile way of work

Job Role

• To ensure that the Vendor provides and documents Root Cause Analysis (RCA) report on time and shared with relevant stakeholders and follows up on recommendations in the report.
• To confirm data integrity and ensure all reports by the Managed service partner is accurate to inform decision making
• Monitor and ensure planned work are logged with all relevant data and planned tests are conducted after every work order per standards.
• Correlate network changes and impact on user departments
• Engage with internal/external team on upcoming planned activities.
• Issue agenda and minutes for Change Control Board meetings.
• Ensure approval for implementation is communicated to requester and monitor for compliance with change management policy.
• Escalation of problems associated with Request for Change (RFC) to line manager and identified stakeholders
• Maintain Change management policy
• Consult with Internal Audit and forensic division for regular internal and external Audits
• Escalate serious and long outstanding faults to the Manager, Network Change Control board & NMC
• To generate/develop periodic and adhoc reports per timelines agreed on with Line Manager

Qualification Required & Experience

Education

• Minimum of a University degree in Computer Science / Computer Engineering/ Telecom Engineering, Electrical / Electronic Engineering, and related specializations

Experience

• Minimum of 3 years work experience in relevant Information Technology or Telecommunication environment.

Knowledge

• Fundamental Knowledge in Telecoms (PS/CS Core, RAN, Transmission, etc)
• Sound knowledge in database administration
• Good command of Linux/UNIX system administration
• Sound knowledge of operating system support (OSS) preferably Ericsson & Huawei
• Good knowledge of scripting and platform integration

Competencies

Skills/Physical competencies:

• Ability to manage own time and workload and juggle conflicting priorities
• Demonstrate evidence of influencing and negotiating skills
• Professional approach with a can do attitude
• Courage Skills- Manages self and supervise managed services providers performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills -Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills – Good written and verbal communication, commitment to the organization
• Global thinker, Analytical thinking, and Problem-solving abilities.

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

Location: Accra

How To Apply For The Job

Qualified applicants should indicate vacancy number Ref no: MTN-NWG-ADTRACKENG4 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae to:

mtnghanarecruitment@mtn.com

Closing Date: 28 August, 2022

Only shortlisted applicants will be contacted.