Job Vacancies @ MTN Nigeria – 4 Positions

MTN Nigeria is recruiting to fill the following positions:

1.) Account Partner - EB Sales, Enterprise Business NG
2.) Senior Manager - Data and Analytics
3.) Manager - End User Device Management
4.) Manager, Disaster Recovery - Information Technology

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Job Identification: 1507
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager Enterprise Business Sales
Division: Enterprise Business

Job Description

• Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Education

• First Degree in any related discipline
• Fluent in English

Experience:

• 3 - 7 years of experience in an area of specialization; with experience with working with others
• Experience working in a medium  organization

Other:

• Ability to liaise with supervisors on discount issues.

Application Closing Date
2nd September, 2022 at 11:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1447
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3H
Reports To: General Manager, IT Operations
Division: Information Technology

Job Description

• Particip ate in all phases of the data engineering life cycle with responsibilities including writing project requirements, architecting solutions, performing data ingestion development, coaching and mentoring team members, and setting the data vision for the organization.
• Own and advance the enterprise information (data & integration) architecture strategy
• Develop vision with Data Architect and manage the execution of deliverables to achieve the roadmap
• Lead teams to use state-of-the-art tools and technologies to build data architecture and data pipelines to acquire high-velocity real-time and batch data of different sizes and scales
• Implement an optimized and tuned data pipeline (data ingest, data transformation, data store and data distribution) for new use cases as well as changes to existing functionalities
• Ensure inbound and outbound data interfaces are appropriately developed and monitored, including that exchanged data is accurate and available when needed
• Manage scope, requirements, and risk related to development work to meet delivery commitments and expectations
• Architect, implement, and maintain scalable data infrastructure solutions that integrate with varying data sources to aggregate and retrieve data using efficient and secure techniques that can be leveraged in BI reporting, analysis, machine learning models and ad-hoc data requests
• Lead data governance efforts by partnering with the business and technology stakeholders to ensure that database management procedures and best practices are met while achieving business value
• Direct continuous improvement of data management practices to ensure that data resources are integrated, understandable, accessible, and secure
• Stay up to date with technology, trends, and tools in Big Data
• Oversee the design, development, and implementation of efficient and effective data solutions to complex business requirements
• Develop risk and business management processes within the Enterprise Value Analytics ecosystem
• Define, execute and monitor data management operational procedures
• Oversee the expansion of Enterprise Value Analytics  ecosystem to include future business requirements
• Provide information in support of system audits and ensure timely closure of all audit findings and system vulnerabilities
• Improve process & monitor compliance to SLAs and KPIs in the following areas:
  • IS support processes
  • Systems integration
  • Project management
  • Business Analysis
  • Application construction
  • Application  architecture.

Education

• Bachelor's Degree from an accredited College or University with a focus in Computer Science, Information Systems, Business Administration, Engineering, Mathematics or related field required
• An IT related Professional qualification will be an added advantage.

Experience:
9 - 17 years’ experience which includes:

• 10 years' relevant IT experience with Managerial experience of 5 years or more; and at least 3 years in the Telecommunications Industry
• broad, hands-on experience building and managing data ecosystems.
• 5+ years of experience with multiple Data Technologies, including but not limited to, Data Warehouse, Big Data, Data Integration, and ETL.
• Ability to guide, direct, and mentor team members new to Cloud technology on transition to Cloud environment and foster best practices
• 3 years hands-on technical project leadership with Strong project management skills, including work prioritization, planning, and task delegation
• Experience in Scripting and BI tools/Platforms such as Python/Perl, Hive, PowerBI, SQL, Hadoop
• Experience directly managing people, including hiring, developing, motivating, and directing deeply technical teams.
• Ability to effectively communicate (both written and verbally) technical information at all levels of the organization
• Experience in engaging and managing Executives
• Knowledge of ITIL principles
• Hands-on experience in on Cloud environments, an added advantage
• Experience working across diverse cultures and geographies advantageous.

Application Closing Date
2nd September, 2022 at 11:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1510
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager, Service Management
Division: Information Technology

Job Description

• Develop technology strategy, future state architecture and a roadmap for End User Device technology solutions.
• Provide technical system solutions, determine overall design direction and provide recommendations for complex technical issues.
• Write and produce technical and operational management documentation, including high-level infrastructure designs, low-level implementation plans and associated operational support documentation.
• Use recognized methodologies - evidence ITIL, Scrum or other recognized process/Project Management (Agile, Prince2) methodology.
• Design solutions for managing end user devices;
• Deployment/modification of server environment (Windows Server, Active Directory);
• Deployment/modification of the user devices management system (Microsoft SCCM, Symantec Altiris);
• Creation and deployment of operating system images and drivers set;
• Deployment of installation and virtual application packages.
• Patch management of server-side infrastructure for user device management;
• Control of the user devices management system updates;
• Management of operating system updates, including patch management for operating systems;
• Management of new user device introduction and decommissioning of old ones.
• Contribute to the development of IT/IS Services strategies and develop detailed plans in support of related strategies, organizing required resources, monitoring and periodically reporting progress of plans.
• Assess resource requirements and assist in preparing the budget for IS Infrastructure operations and services, as well as prepare information systems technical business cases.
• Contribute to the development of IT/IS Services methodology and put in place a reliable support system with clear processes and procedures and tools for measuring IT/IS performance and reliability.
• Track and monitor IT/IS metrics and analyze related statistics to support decision making in relation to discovering improvement opportunities.
• Ensure preparation and presentation of reliable trend analysis to help determine focus areas and develop proactive approaches to end user device management.
• Engage customers to discuss system requirements, specifications, challenges and agree on resolution plan/timelines within acceptable cost
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education

• First Degree in Information Technology or any related discipline
• ITILv3 Certificate (Service Management)
• Comptia A+
• Microsoft 365 certified: Modern Desktop Administrator Associate
• Fluent in English.

Experience:
6 - 13 years’ experience which includes:

• Minimum of 3 years IT Service Support and Delivery Experience
• Minimum of 2 years in a supervisory role
• Experience working in a medium to large organization.

Application Closing Date
2nd September, 2022 at 11:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1509
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager, Governance and Service Resilience
Division: Information Technology

Job Description

• Performs business continuity and disaster recovery planning and analysis for medium to highly complex assignments.
• Work with Business Continuity management to ensure that the disaster recovery (crisis management) and business continuity plans drive disaster recovery (DR) strategy and procedures.
• Establish and maintain the overall plans for executing all DR procedures and understand their interdependencies.
• Establish and maintain detailed DR communications and command and control plans through a change management process.
• Work with the IT technical staff to ensure that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle.
• Develop and understand all testing necessary for a successful DR execution.
• Schedule and lead all DR exercises.
• Provide ongoing feedback for risk management, mitigation, and prevention.
• Represent disaster recovery cost requirements in the annual budgeting process.
• Regularly report Disaster Recovery activities to upper management.
• Act as liaison for auditing and examination of disaster recovery processes.
• Work on multiple projects as a lead on business continuity and disaster recovery planning components.
• Serves as a subject matter expert in disaster recovery and business continuity planning
• Develop and implement a plan to provide fail-over capacity of all mission critical servers, applications and networks from service-based execution.
• Develop, review and standardize from service-view all recovery process and procedural standards to address routine, backup, redundancy and recovery architectures.
• Support the implementation of a Business Impact Analysis and business continuity plans
• Ensure the company’s data, data systems, infrastructure and networks are recoverable in the event of a disaster.
• Perform and analyze disaster simulations for the prompt restoration of services.
• Actively participates in Incident & Problem management of major incidents and facilitates service recovery
• Investigate current performance areas of IT Systems disaster recovery infrastructure and identify bottlenecks and develop ideas for performance improvements and implementation.
• Track and monitor the implementation of changes that may impact Business Service Continuity
• Develop, track and report all operations issues as it relates to Business Service Continuity.
• Develops all DR assurance testing activities, i.e. switchover/failover tests, dry runs and back/up recovery activities and ensure they are up to date.
• Lead and direct disaster recovery testing for all Mission Critical Processes
• Support in the tracking of all IT related Risk and update Risk Register accordingly
• Develop and update all Business Continuity PPPs
• Own Business Resilience/Technology Resilience Maturity Index annual target, measurement and improvement plan.

Education

• First Degree or HND in Computer Science/Engineering, Information Systems or a related field
• Possession of appropriate certifications such as Certified Disaster Recovery Manager (PECB), cBCI – Business Continuity Manager, ISO 22301 - Foundation, Lead Implementer, etc.
• Fluent in English.

Experience:
6 - 13 years experience which includes:

• Minimum of 5 years’ experience in business continuity and IT disaster recovery experience; with experience in supervising others
• Experience working in a medium-sized organization
• In-depth knowledge of business process modelling, computer platforms, network and proven project management skills.
• Strong skills in testing emergency response, recovery support and business resumption procedures.
• Strong knowledge and understanding of current business continuity and disaster recovery planning techniques and technologies, as well as the methods used in performing risk analyses and business impact analyses.
• Experience in preparing, reviewing, and reporting disaster recovery metrics
• A good understanding of available and emerging IT technologies (disaster recovery tools)
• Experience and understanding of Infrastructure Technologies, including Windows, Unix, Virtual Machines, Hyper Converged Infrastructure, SAN, SDN, Network and Database.
• Excellent communication and presentation skills.

Application Closing Date
2nd September, 2022 at 11:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online