Ongoing Customer Service Job Openings In Nigeria (02/05/2021) – 13 Positions

Plan International is an independent development and humanitarian non-profit organisation that advances children’s rights and equality for girls. We support children’s rights from birth until they reach adulthood, and enable children to prepare for – and respond to – crises and adversity. We believe in the power and potential of every child, but know this is often suppressed by poverty, violence, exclusion and discrimination.

Working together with children, young people, supporters and partners, we strive for a just world, tackling the root causes of the challenges girls and vulnerable children face. We have been building powerful partnerships for children for over 80 years and are now active in more than 70 countries, driving changes in practice and policy at local, national and global levels using our reach, experience and knowledge. Plan International is registered in Nigeria with the Corporate Affairs Commission.

We are recruiting to fill the position of:

Job Title: Front Desk Officer

Location: Maiduguri, Borno

Role Purpose

• The purpose of this role is to provide administrative and logistical support for the Maiduguri field office in line with policies of Plan International Nigeria, donor requirements and Nigerian laws.
• The post holder will be supervised by the Admin Assistant and expected to work very closely with other members of the field offices and Country office.

Dimensions of the Role:

• Communicates within Plan International Nigeria and externally with vendors, service providers, consultants etc.
• The post holder will contribute to the effective administration and logistics management in Maiduguri field office.

Accountabilities

• Receive all Plan International Nigeria Maiduguri visitors at the front desk and ensure that the desk is covered at all times
• Ensure timely welcome services, information’s sharing and other support services for staff and visitors
• Receive, keep record and dispatch office correspondences
• Receive and redirect all service provider’s queries
• Support the Procurement Committee by receiving and registering all bidder submissions and ensure the offers are dropped in the tender box
• Circulate all internal communication as assigned
• Ensure extension lines in the office are working and that staff are aware of the extension numbers of each office
• Ensure smooth operations in the reception, conference rooms and waiting lobby, and support the Admin Assistant to ensure that the venue for booked meeting rooms are made ready and conducive as requested
• Support the planning and organization of meetings and workshops in the office
• Liaise with activities planners to ensure that PIN visitors lists are provided in advance
• Take minutes of meetings where needed
• Support payment to suppliers and utility bills
• Receive invoices from suppliers, keep record and dispatch accordingly to logistics department
• Support Admin, HR and Finance processes
• Support and ensure adherence compliance with security regulations and visitor management for PIN
• Ensure compliance with Plan International administration and logistics standards and regulations
• Perform any other related duties as specified by the Supervisor

Technical Expertise, Skills and Knowledge
Essential:

• A Bachelor's Degree in Business / Public Administration or related field.
• A minimum of College Diploma in Business/Public Administration or related field.
• Minimum of 1 year of experience working in administration and logistics generalist role.
• Knowledge of computers and relevant software application
• Fluency in English with excellent writing and speaking skills is required.
• Demonstrable experience in office management and staff coordination.
• Knowledge and understanding of Nigeria’s policy environment
• Highly developed interpersonal and communication skills including good listening skills, influencing, negotiation and coaching
• Capacity to build and maintain relationships and to work effectively in a multicultural and multi-ethnic environment respecting diversity.
• Experience with Microsoft Word, Excel, Power Point and Outlook.

Application Closing Date
13th May, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Plan International Nigeria is an equal opportunity employer and does not discriminate on the basis of race, religion, gender or disabilities.
• Plan International Nigeria is fully committed to child protection to prevent children from all forms of abuse. Women are strongly encouraged to apply.

Location: Ibadan, Oyo
Employment Type: Full-time

Core Responsibilities

• Receive customers and address all issues concerning their faulty products
• Prepare Job Card for all jobswith proper classification i.e.warranty or non-warranty
• Forward all Job Card and faulty products to the Service centre supervisor
• Preparation ofdefective parts failure report( Panel , PCB & Compressor )
• Preparation of daily work report
• Daily follow up on the engineers to confirm status of jobs
• Responsible for Happy calls to customers and dealers
• Responsible for Spare part request in line with job card details
• Responsible for Job completion feedback to the customer.

Requirements

• Bachelor's degree or equivalent
• Minimum of 2 years experience in a similar role
• Proficiency in the use of Microsoft office applications - MS Excel, Word and Powerpoint.

Application Closing Date
10th May, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Oshodi, Lagos
Employment Type: Full-time

Key Responsibilities

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Up sell products and services
• Complete call logs and reports
• Other duties as assigned.

Requirements

• High school diploma or OND
• Proficient in relevant computer applications
• 1 - 2 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately.

Application Closing Date
9th May, 2021.

How to Apply
Interested and qualified candidates should send their CV to:

careers@workplacecentre.com

using the Job Title as the subject of the mail.

Job Number: 21027264
Location: Lagos Marriott Hotel Ikeja
Job Category: Rooms & Guest Services Operations
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Position Type: Non-Management

Job Summary

• This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The Impact You’ll Make

• No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home.
• They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction.
• When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What You’ll Do

• Organize, confirm and process guest check-ins / check-outs and adapt for any changes.
• Secure payment, verifying and adjusting billing as needed.
• Provide guests with room and hotel information, directions, amenities and local interests.
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff.
• Complete cashier and closing reports, counting the bank at the end of each shift securely.
• Accept and record wake-up calls, delivering to the right department.
• Communicate any emergency, lost item or theft to proper security staff and / or authorities.
• Keep contingency lists in case of emergency and communicate any necessary messages.

Perks You Deserve
We’ll support you in and out of the workplace by offering:

• Team-spirited coworkers.
• Encouraging leadership.
• Support to live a life of wellbeing and happiness.
• Opportunities to serve and give back to the community.
• Discounts on hotel rooms, gift shop items, food and beverage.
• Recognition programs.

What We’re Looking For

• A warm, people-oriented demeanor.
• A team-first attitude.
• A gift for paying attention to the smallest details.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Amuwo Odofin, Lagos
Employment Type: Full-time

Job Details

• We are an indigenous pharmaceutical company in Nigeria, delivering quality natural care through the use of natural products all manufactured in the United States of America under the brand name “NATURE’S FIELD” https://www.naturesfieldng.com/ that offers high-quality natural supplements formulated by a team of experts including doctors, pharmacists, nutritionists, scientists and laboratory technicians in the United States of America.
• We are committed to offering quality natural supplements that truly work towards alleviating your health concerns so you can achieve better health devoid of the sickness, pain, and suffering you may be experiencing.

Job Description

• Responding large amounts of inbound and outbound calls in a timely and respectful manner
• Responding to online queries and request from customers on the web and social media in a timely and professional manner.
• Following the company's call center “scripts” when handling different health challenges from customers
• Identifying customers’ needs, clarify information, research every issue with the department concern and providing solutions to customers
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations and information of prospects in a comprehensible way.
• Taking and processing online orders

Requirements

• She should possess a degree or any of Biological sciences with relevant ICT/Social media skills and good phone etiquette.
• Our ideal candidate must be a Female
• She must be a resident of Festac/Amuwo Odofin/Isolo Lagos or their environs.

Salary & Condition of Work

• Salary and condition of work are fairly with a Free Health Insurance cover and monthly bonuses.

Application Closing Date
15th May, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job: IRC4164
Location: Lagos
Function: Marketing

Job Summary

• Develop and measure customer retention and life cycle management, programmes and campaigns through the outbound and inbound channels to reduce churn and increase usage across all the products and services.

Principal Functions

• Participate in the development, implementation and measurement pro-active and re-active retention programmes to attain and exceed churn targets.
• Monitor customers' movements daily across various services/products and propose a proactive usage enhancement campaign aimed at addressing any noticeable decline in various product baskets.
• Constantly evaluate churn metrics to immediately implement remedies and improve on campaign business rules when necessary.
• Develop other customer lifecycle programmes including win-back and loyalty programmes while maximizing the outbound and inbound channels.
• Anticipate and identify customer needs and dissatisfaction issues in order to aid pro-active customer engagement
• Analyse outbound/inbound campaign results and propose recommendations to the business base on campaign performance and evaluation.
• Consistently communicate key findings from campaign analysis (uptake/ usage prediction, campaign effectiveness) to segments and product managers for effective offer development.
• Work in close coordination with analytics team to identify pockets of opportunities within the base for a targeted BTL campaign.
• Build strong relationship with segment managers, IT and pricing team to ensure a quick turnaround of campaign development and execution.
• Manage campaigns (retain, cross-sell, up-sell & deep-sell) end-to-end.
• Analyse the campaign results and understand the impact on customer behaviour and ROI, with a view to utilizing outputs to refine the next round of campaigns for the specific channels.
• Manage campaign and capability limitations, initiating projects and actions to minimize the impact on campaign deployment and scale.
• Translate the customer value management roadmap into campaign briefs and designs for specific retail channels.

Education Requirements

• First Degree in a relevant discipline from a recognized university.
• Four (4) to Six (6) years post NYSC work experience.
• There is an essential requirement for data analysis and critical thinking skills.
• A Post-graduate qualification would be advantageous.
• Experience of a combination of the following: Direct Marketing/Customer Value Management, with Customer Data analysis and management reporting (essential).
• Project Management experience will bean added advantage.
• Experience in campaign development and execution lifecycle.

Application Closing Date
12th May, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Oshodi, Lagos
Employment Type: Contract

Job Responsibilities

• Handle customer complaints or enquiries via telephone, emails, chats or text messages.
• Provide customers with needed information and support.
• Make outbound calls.
• Receive inbound calls
• Ensure that customers / callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality.
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls.
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction.
• Adherence to call script and call centre policies.
• Compile reports.

Experience

• Minimum of 1 - 3 years relevant work experience.
• Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Only applicants living within the following axis will be considered:

• Oshodi / Ilupeju / Mushin
• Ilasa / Cele / Isolo / Okota / Ajegunle
• Gbagada / Bariga / Somolu / Oworoshoki / Anthony
• Yaba / Onipanu / Palmgroove / Fadeyi
• Surulere
• Maryland
• Ojota/Ogudu/Ketu

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV in an MS Word format to:

apply@consollimited.com

using the Job Title as the subject of the email. e.g "Contact Centre Agent - "Hausa".

Location: Palmgrove, Lagos
Employment Type: Full-time

Job Description

• Interact with customers via phone, email, online chat, in person, social media
• Resolve customer problems and complaints
• Monitor customers orders to ensure prompt delivery and resolve problems with customer orders
• Keep records of customer interactions and transactions
• Engage with customers
• Escalate unresolved issues
• Manage the company’s social media pages/post and content
• Take product photos and upload content on social media, website,etc
• Communicate and coordinate effectively with internal departments
• Follow company process accurately and efficiently

Requirements

• Candidate should possess OND / HND / BSc qualification
• Candidates must have basic computer knowledge and ability to navigate the internet
• Ability to communicate effectively
• Candidate should reside in Palmgrove environs

Application Closing Date
22nd May, 2021.

How to Apply
Interested and qaulified candidates should send their Curriculum Vitae and a cover letter to:

careers@presidera.org

using "INTERNSHIP" as the subject of the mail.

Cedarcrest Hospitals Limited was founded in Abuja in January, 2008. The hospital started as a mono specialty centre and was formerly known as Cedarcrest Orthopaedic Clinics Ltd. Within a few years the hospital expanded its scope of services and has become a leading private multispecialty hospital. The core vision of the organisation is to provide world class specialist healthcare services to patients in Nigeria and the West African sub region.

Cedarcrest Hospitals Limited currently has hospitals located in Abuja, Lagos and Niger with over one hundred (100) bed capacities without patient camps in several other cities across Nigeria. Our services and facilities span several specialities and include emergency / trauma centre, radiology diagnostic centre, prosthetic manufacturing plant, oxygen manufacturing plant, modular surgical operating theatres, gastrointestinal endoscopy suite and several other facilities that make for a modern multispecialty hospital.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Job Code: #CL00003
Location: Victoria Island, Lagos
Employment Type: Full-time

The Role

• Reporting to the Client Services Manager,the Front Desk Officer is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling patients appointments in a professional and timely manner.
• The front desk officer will also provide the required paperwork to be completed by patients as well as entering of patient details into the hospital’s database.

Responsibilities

• • Welcome, register guests/clients and attend to them in a prompt and timely manner
  • Log all registrations for the day into Microsoft Access for backup
  • Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
  • Pre-admits patients by receiving bookings from physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information to hospitals database.
  • Ensures patient’s arrival to hospital room or testing area by assigning patient beds; notifying nursing unit of patient’s arrival; calling volunteer to transport the patient to the assigned area.
  • Receives incoming communiques and forward to their relevant departments.
  • Provides information to the public by answering admitting procedure, hospital regulation and service inquiries of patients and the public; referring inquiries.
  • Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff
  • The front desk staff answers all calls, take appointments, screen calls and forward to the appropriate department or unit.

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• The front desk staff on duty has to be extra vigilant, report suspicious movement and should always do a 30min interval security check that has to be reported in the security check book.
• Getting clearance and authorization for HMO enrolees accessing care after 5pm daily and at weekends when the desk officer is off duty.
• Clear corporate patients to access care by collecting a referral letter monthly where applicable.
• Give credit limit to outpatients or staff when the credit limit officer is unavailable.
• Make a list of consumables/items needed in the unit that is unavailable during your shift and handover to the next shift.
• Ensure persons accompanying emergency patients to the hospital are well guided, monitored and looked after.
• Do a check list of all unit equipment. Report any equipment issues or service downtime to the Maintenance and IT unit.
• Ensure all persons not required to be in the hospital leave the building by 12 midnight.
• Comprehensive report sent at the end of the shift including logging all incidents that happen within the unit and its environs.
• The front desk staff is to carry out all other duties as assigned to him/her including listing on duty hospital staff.

Qualifications

• Bachelor's Degree or its equivalent
• One to two years of experience
• Proficient with Healthcare Management Systems and Microsoft Office Suite
• Experience working in a hospital is an added advantage
• Face to face experience with customers
• Outstanding communication skills, both written and verbal
• Excellent organizational and multi-tasking skills
• Highly motivated team player willing to go the extra mile.

Special Conditions:

• Employment is contingent on passing a medical screening conducted by the hospital
• Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
• Knowledge of workflow processes.

Application Closing Date
3rd May, 2021.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to:

careers@cedarcresthospitals.com

using the Position Title and Code as the subject of the email.

Westhill Facility Managers - a facility management company established about a decade ago and operating in Lagos. The company has carved a niche for itself in the area of facility management through its delivery of quality and timely service delivery.

Westhill Facility Managers consist of handymen/ women ranging from electricians, plumbers, carpenters, professional cleaners, air conditioning technicians, gardeners who are always ready to offer 24 Hours maintenance and repair services for offices and households. We are saddled with the responsibility of ensuring that there is zero downtime in the facilities entrusted in our care.

We are recruiting to fill the position below:

Job Title: Receptionist

Location: Eti Osa, Lagos
Employment Type: Full-time

Responsibilities

• Greet clients and visitors with a positive, helpful attitude Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Answering phones in a professional manner, and routing calls as necessary.
• Assisting colleagues with administrative tasks.
• Performing ad-hoc administrative duties.
• Answering, forwarding, and screening phone calls.
• Provide excellent customer service.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep an inventory of stock

Requirements

• HND or bachelor’s degree in a related field.
• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Experience with administrative and clerical procedures.
• Proficiency in Microsoft Office Suite
• Professional attitude and appearance
• Excellent written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Application Closing Date
10th May, 2021.

How to Apply
Interested and qualified candidates should send their CV to:

jobs@westhillfacilitiesmanagers.com

using the Job Title as the subject of the email.

Location: Yaba, Lagos
Employment Type: Full-time

Purpose Statement

• We are looking to hire a manager for our customer success team. This role is focused on developing and driving a team to provide world class customer experience throughout the customer lifecycle. The Customer Service lead is responsible for establishing procedures and reporting, training and measuring team performance. He /She also ensures that customer support activities are seen to deliver measurable and significant value to the businesses and meet customer loyalty targets.

Key Deliverables

• Oversees and determines key strategic direction and objectives of the customer success department..
• Establish and implement customer engagement processes and communications
• Set customer success team goals and establish consistent, accurate, timely reporting on key individual and team metrics.
• Measures the effectiveness of all customer success approaches and initiatives primarily through conducting consumer surveys and analysis of recorded support agents to consumer correspondence.
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Manage the team on taking ownership of customers issues and follow problems through to resolution.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilise assets to achieve qualitative and quantitative targets.

Preferred Qualification

• 4 - 6 years of experience in leading a telesales & customer success team in a fin-tech /financial service sector.

Preferred Requirements

• Knowledge of the financial services industry and understanding of consumer lending.
• Proven ability to lead a customer success team: ability to deploy set standards, procedures and policies; proven success with staff training/coaching, Quality Assurance, business process improvement, and workforce planning.
• Expertise utilizing data to make decisions and drive management decisions; strong demonstrated analytical/business reporting experience.
• An understanding of the motivators of the target market.
• Experience managing a multi functional team.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.

Application Closing Date
10th May, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Focuslync Business Development - We provide business solutions that can help you take your business from where it is now to where you want it to be. We render business enhancement services. We offer stand alone and collective business enhancement services to our clients.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High school Diploma, General Education Degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Salary
N50,000 - N120,000 (Monthly).

Application Closing Date
24th June, 2021.

How to Apply
Interested and qualified candidates should send their Curriculum Vitae in Ms Word or PDF format to:

info@focuslync.com.ng

using the job title as the subject of the mail.

AppZone is Africa’s leading provider of home-grown financial technology solutions. We expand the scope and competitiveness of financial institutions by delivering disruptive innovation on agile technology using best practices.

We recognize that our super-talented and highly motivated people are at the core of our unprecedented success so far. As such, we hire people with exceptional talents and abilities, then create an environment where you can become the best version of yourself and thrive both professionally and personally while delivering impact and having fun!

Your contributions have the potential to impact millions of people across Africaas we work together to provide technology that empowers people with unlimited access to financial services.

We are recruiting to fill the position below:

Job Title: Front Desk Executive

Job ID: 89
Location: Lagos
Employment Type: Full-time

Overview

• We are looking for an innovative, self-driven and ambitious Front Desk Executive to join our team! As a Front desk officer, you will be responsible for maintaining our front office area, attending to all walk in visitors while attending to enquires as they come in.

Job Responsibilities

• Greet persons entering the establishment, determine the nature and purpose of the visit, and direct or escort them to specific destinations.
• Promptly, professionally, and courteously receives and assesses all incoming telephone calls /inquiries and re-directs said call or message to its appropriate beneficiary.
• Ensures the reception area is kept neat and presentable with all necessary and up-to-date materials (pens, newspaper, etc.)
• Manage corporate inquiries and incidents via walk-in, email, and telephone using the case management system.
• Collect, sort, distribute, and prepare mail, messages, or courier deliveries.
• Maintains requisite supplies of office stationeries including papers, staplers, items, and first aid box
• Prepare outgoing mail by drafting correspondence and securing parcels
• Prepare daily attendance report of employees
• Schedule Meetings and Setup Conference rooms for Executives and CEOs
• Assist with various administrative tasks which may be assigned to you from time to time.

Requirements
We would love to meet someone with:

• A minimum of HND / Diploma Degree in any relevant field.
• Minimum of 2 years relevant experience.
• You must be performance-driven with a proven track record.
• Ability to work in a fast-paced environment.
• Excellent interpersonal, written, and verbal communication skills.
• The ability to deal with confidential or sensitive information in a discreet and professional manner.
• An exceptional organization and time-management skills.

Application Closing Date
28th May, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.

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