Job Vacancy for Customer Service Agents at Bayview Technologies, Inc.
Bayview Technologies, Inc. is looking to recruit customer service agents.
Bayview Technologies Inc.(“Bayview”) is an IT-enabled business process outsourcing company that provides a variety of customer support, back office and information technology support services to foreign companies.
Bayview is part of a group of companies that was established in 2002 and maintains offices in Hong Kong, Taiwan, Gibraltar and has regional presence throughout Asia and Europe.
Job Summary
Handles and resolves customers’ issues via phones (inbound, outbound), emails, and online chatting tools.
- Minimum Qualification: Diploma
- Experience Level: Entry level
- Experience Length: 1 year
Job Description
Working hours: Shift pattern
Location: Alajo, Accra, Ghana
Training: Full extensive training once you start with continuous training and development throughout your career with us.
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Growth: Opportunities to grow your career as the company is gradually extending.
Main responsibilities will include
· Providing 1st class customer service Live Chat and e-mails.
· Dealing with customer enquires in a timely and professional manner.
· The first point of contact, primarily email and Live Chat
· Handle any customer service queries to satisfaction.
· Taking ownership of customer inquiries and resolving new cases at first contact.
· Identify and maximize sales opportunities through cross-selling and up-selling approaches.
· Maintain knowledge of products, procedures, and policies so an accurate and high level of service can be provided to customers
· Escalate and record customer complaints.
· Record and check the accuracy and comprehension of data uploaded on to the CRM database system
Preferred Skills
· Previous customer service experience in a Contact Centre. would be desirable
· Enjoy working in a busy environment
· A friendly and positive attitude
· The ability to work well within a team
· Good communication skills.
· Must be highly motivated and a self-starter.
· A natural desire to help others and assist where possible
· Great statistical and analytical skills, with the ability to focus on detail
· Excellent organizational and time management skills to meet business SLAs
· Required education: Diploma/Associate's degree
· Required relevant work experience: 6 months
Salary Range: $300 - $500 per month
How to Apply
Interested candidates should send the applications to Recruitment@Bayviewtechnology.com.
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