The Fixed Propositions Specialist will own the delivery of Fixed Broadband, Consumer Fixed Voice, Internet Café and Wi-Fi products and work in conjunction with the Fixed Propositions Manager in increasing the revenue contribution targets by building an in-depth understanding of the FBB sector and by creating new extensions to the FBB portfolio which would retain and encourage greater usage of fixed services.
This role is a mixture of customer obsession, best practice and a technology evangelist, balanced with the art of the possible from a delivery perspective.
Duties and Responsibilities
Product development and go to market :
Develop new product proposals for Fixed Broadband, Consumer Fixed Voice, Internet Café and Wi-Fi, supported by market data and competitive analysis, and develop business cases demonstrating a return on investment.
Manage the product development process of products meeting agreed cost and quality targets as agreed with the Propositions Manager.
Work with Finance to develop a competitive price which generates agreed margins for all new and in-life products and services.
Coordinate marketing communications to develop effective communications on products, services and brand.
Manage the insights gathering process to inform new product development
Own and maintain the product requirements catalogue and functional backlog.
Build and maintain strong partnerships with key stakeholders and suppliers. Capable of facilitating disparate groups to elicit requirements, drive understanding and obtain agreement.
Subject matter expert for the functionality of the product, the processes and the users. Translating business needs into technical requirements and aligning product capabilities with strategic roadmaps.
Drive business adoption of the product ensuring that functionality is exploited to its maximum potential through stakeholder engagement, handover documentation and knowledge transfer to BAU operating teams
Portfolio in-life management:
Manage in-life products portfolio on a profit and loss account basis, using financial performance data to make individual product investment and withdrawal decisions.
Work with CVM and Experience teams to create new extensions to the portfolio to meet evolving customer needs.
Prioritise and manage change through the Vodafone project delivery lifecycle and work request processes.
Manage product withdrawal,ensuring that alternative solutions are available to customers, that a migration path to alternative services is properly planned and that the changes are effectively communicated.
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