Job Vacancy at M-KOPA – Customer Insights Regional Lead – West Africa (Ghana)
At M-KOPA, We Finance Progress.
The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
We’re looking for a Customer Insights Regional Lead to join our Customer Department.
The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. As Customer Insights Regional Lead, you will be responsible for leading a range of customer insights projects in one of M-KOPA’s regions of operations (East Africa or West Africa). Your team will capture the voice of our customers and agents by unearthing customer issues and needs. Your insights will inform business improvement opportunities and innovation.
This position will report to the Customer Insights Manager.
You will also need to travel as needed to other markets of operations to engage with our customers, agents, and in-country teams.
To Achieve This, You’ll Be Expected To
- Identify ideal methodology for, plan, and execute a range of activities such as surveys, focus groups, observational studies, desk research, and interviews
- Develop questionnaires, facilitation guides, and tactical plans
- Oversee the completion of projects via desk, phone, or in-field activities
- Apply quality control checks to ensure high quality of methods used and information collected
- Analyze quantitative and qualitative data collected
- Produce research reports that clearly and compellingly summarize results, draw insights, and make data-driven recommendations
- Oversee a team of research associates to deliver high-quality results and develop professionally through coaching, mentoring and shared learning
- Examples of areas you might lead: Analyzing the customer lifecycle / key journeys and providing a view of how we deliver on our customer principles; directing research to understand what information customers are interested in seeing when requesting a cash loan and why; leading quantitative analysis and field research to segment sales agent personas; and implementing research to understand digital skills gap by customers and using insights to design training pathways that empower productivity
You Might Be A Good Fit If You
- Are passionate about our mission of making everyday essentials accessible to everyone
- Are excited to be a champion for our customers in everything you do
- Have 2+ years of work experience in market research, industry research, analytics, product management, or comparable roles
- Love figuring out how to ask the right questions and structure analysis to achieve a desired insight
- Are confident analyzing, interpreting, and storytelling with data
- Can manage team members to deliver high-quality research outputs and to grow professionally
- Are a collaborator and have low ego
- Love fast-moving environments with a sense of urgency to get the job done
- Have a bachelor’s degree or equivalent experience
We
- Are a collaborative team of smart and ambitious people who are dedicated to serving our customers and agents
- Make magic happen to help the business solve hard problems and always come with solutions when challenges arise
- Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us
- Offer a dynamic environment that fosters talent, collaboration, and growth
- Back up our talk with a competitive compensation and benefits package
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
How to Apply
Qualified and interested individuals should click on the button below to apply.
Enter your name and email below to receive free career updates.
Recent Posts:
🇦🇺 University of Melbourne Graduate Research Scholarships – Spring 2025 Semester (600 Slots)
By Editorial Staff
/ September 23, 2024
🇨🇦 What is Required for Canada Federal Skilled Worker Visa Program 2025
By Editorial Staff
/ September 22, 2024
🇳🇿 Customer Service Jobs in New Zealand with Visa Sponsorship 2024 (from ,000 per year)
By Editorial Staff
/ September 21, 2024
🇦🇺 Study in Australia: Charles Darwin University Scholarships 2024-2025
By Editorial Staff
/ September 21, 2024
🇬🇷 Greece’s Golden Visa: Guide to Residency by Investment in 2025
By Editorial Staff
/ September 20, 2024
🇦🇺 Hopkins Centre Scholarship at Griffith University 2025 (,480 per Year)
By Editorial Staff
/ September 19, 2024
🇬🇧 Changes in UK Visa for International Students 2024/25 – What They Mean for You
By Editorial Staff
/ September 19, 2024
🇬🇧 5 Best Agencies for UK Work Visa Processing 2025
By Editorial Staff
/ September 19, 2024
🇸🇰 Slovakia National Scholarship Programme (NSP) for International Students (€620/€1,025.50 per Month)
By Editorial Staff
/ September 19, 2024
🇸🇮 Discover Seasonal Work in Slovenia: Earn €800 to €1,500 per Month
By Editorial Staff
/ September 18, 2024
Disclaimer: Careerical eConsult posts job listings for the convenience of job seekers. We do not endorse or recommend employers, and a posting does not constitute an endorsement or recommendation. Careerical eConsult explicitly makes no representations or guarantees about positions listed on our website. Careerical eConsult is not responsible for safety, wages, working conditions, or other aspects of employment. It is the responsibility of applicants to research the integrity of the organizations to which they are applying. We advise you to use caution and common sense when applying for any position with an organization or private party.
Apply for job
Related Jobs
Discover more from Careerical eConsult
Subscribe to get the latest posts sent to your email.
