Job Vacancy at British Council - CMR Coordinator (Ghana)

Posted 3 years ago Posted on Customer Service

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share.

This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Role Purpose

The purpose of this role is to support the safe handling in accordance to compliance standards, of confidential materials during the multiple exchanges in country. This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR).

Main Accountabilities

Handling Sensitive Materials

Ensures proper script receipt tracking, packing and return OR scanning, store and shredding
Coordinates tasks to reconcile exam materials and papers received are as per plan, escalate any discrepancies.
Undertakes sorting and packing of exam materials for designated test venues.

Service delivery

Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.
Undertake handling of suitcases and storage materials for distribution ordering and budget management.
Supports planning for Test Day resources ordering, quality, distribution and management (e.g. process guides, stationery, branding/signage/ technical equipment – speaking test/hand scanners)
Ensures the proper procedures and documentation is adhered to when handing over to courier.
Provides timely escalation of issues, enabling the adaptation of work plans where necessary.
Supports continuous improvement in efficiency/cost effectiveness/quality of service delivery/systems in the team.
Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.
Responsible for ensuring On-Screen Marking of exam scripts for IELTS
Undertake dispatch and delivery of exam papers to UK awarding bodies as per exam board deadlines and quality standards

Customers/ Relationship and stakeholders

Carries out instructions and requests from Assistant Director Exams Operations, Operations Manager CMR efficiently and effectively.

Risk and compliance

Ensures adherence to CMR standards and management as set forth and carry out frequent random checks to proactively prevent issues from arising.
Provides support and reporting for audits and performance reviews.
Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
▪ Create awareness within the country team on the importance of maintaining the standards around CMR and distribution of exam related materials, provide feedback if behavioural gaps are observed.

External Stakeholder Relationships

Manage courier SLA/performance standards and builds relationship with courier service provider in country, proactively seeking out and updating courier panel so that quality of services and cost elements are in accordance standards

About You (essential Requirements For The Role)

University Degree or relevant working experience for 2 years in a similar environment
Written and spoken English Language skills (B2 level)
Experience in identifying and minimizing risk
Experience in compliance environment
Experience in working with tight deadlines

Desirable Requirements For The Role

Experience in working with different exams products
Arabic language skills

Further Information

Role: CMR & Logistics Coordinator - Kuwait
Number of positions :1
Pay Band: 4/H
Location: Kuwait
Salary: Basic KD420 plus Housing: KD80.
Contract type: Indefinite contract
Other requirements: This role is open to candidates who have a valid residency and legal right to work in Kuwait
Closing Date:2 February 2022 (23:59 Gulf Standard Time)

It is advisable to apply in advance to avoid any technical issues at the last moment. Please note that all applications should be submitted in English.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

How to Apply

Qualified and interested individuals should click on the button below to apply.

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