Job Vacancy at Bolt Ghana – Operations Specialist

We are looking for an analytical and solutions-driven Operations Specialist to manage quality and engagement of our supply in Kumasi. You will be responsible for a team of Operations Coordinators to grow supply while maintaining and improving on supply quality, performance and communication. You will be working closely with the Operations Manager where your work will have a direct impact on the business growth through achieving supply milestones and key metrics.

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Your daily adventures will include:

• Lead in driver community management, communications and activities - being honest, transparent and engaging with drivers is our priority
• Collaborating with local operations and other local/HQ teams to collect and action on feedback gathered from the driver community
• Hands-on supply management in Ghana - working autonomously and taking initiatives to build brand reputation, driver retention and loyalty
• Be a subject matter expert of the industry and be an effective communicator between Bolt and the driver community
• Develop and execute strategies/initiatives to increase positive engagement with the driver community

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What we're looking for:

• You have 2+ years experience in an analytical position
• You are a strong collaborator with excellent communication skills (both verbal and written) in English
• You are highly analytical and have a data-driven mindset with excellent Excel skills
• You are a hustler, not stopping after several obstacles a day
• You are passionate about new technologies and ride-hailing
• You have a strong motivation to solve problems creatively and efficiently
• You thrive in a fast-paced environment
• You are detail-oriented and organised
• You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth
• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
• Experience in product launches or running a business

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How to Apply

Qualified and interested individuals should click on the button below to apply.

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