Editorial Staff July 3, 2022 0 Comments

Job Vacancy @ Alan & Grant – Customer Service Representative (120k per month)

Lagos, Nigeria Posted 2 years ago Posted on Customer Service

Alan & Grant - Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy from locations in Jos, Port Harcourt and Lagos.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full Time
Industry: Leisure and Sport

Job Description

- Maintaining a positive, empathetic and professional attitude towards customers at all times.
- Responding promptly to customer inquiries and bookings.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out for answering questions.

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Follow-up on prospective customers.
Ensure company’s operating standard is maintained at every point in time.
To be on ground and ensure success of every event booked.
Ensure awareness of upcoming events by all concern units.
Always give reports of any booked event and upcoming ones to the Management
Keeping records of customers in our database.
Keeping records of customer interactions, transactions, comments, and complaints.
Reporting issues beyond control to the Superior Officers.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

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Requirements

Education: Minimum of B.Sc / HND
Experience: Minimum of 3-4 years Customer Service experience, preferably in a hospital industry.
Professional qualification/training in the same field is an added advantage.
More Education or Experience may be preferred.
Strong Analytical, Communication and Computer Skills.
Ability to stay calm when customers are stressed or upset.
Ethical Behavior
Attention to details.
Candidate must live around the Lekki axis.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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