🇳🇬 Job Vacancies @ Wakanow – 3 Positions
Wakanow is Africa's leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.
We are recruiting to fill the following positions below:
1.) IT System Administrator
2.) Solutions Architect
3.) IT Support Officer
See job details and how to apply below.
1.) IT System Administrator
Job Title: IT System Administrator
Location: Lagos
Job Objective
- IT system administrator is responsible for system performance, design, and reliability and the security and optimization of computer systems.
Responsibilities
- Installing, configuring, and maintaining computer systems, servers, networks, and associated hardware and software.
- Managing and monitoring system performance, troubleshooting issues, and ensuring system availability and reliability.
- Performing regular system backups and data recovery operations to ensure data integrity and minimize downtime.
- Administering user accounts, permissions, and access controls to ensure proper security and data protection.
- Managing and maintaining Active Directory services, including user authentication, group policies, and domain administration.
- Monitoring and managing network infrastructure, including routers, switches, firewalls, and VPNs.
- Collaborating with other IT teams and departments to support and troubleshoot system-related issues.
- Identifying and implementing system improvements, upgrades, and patches to enhance performance and security.
- Evaluating and recommending hardware and software solutions to meet business needs and system requirements.
- Maintaining system documentation, including configuration details, procedures, and policies.
- Conducting system audits and security assessments to identify vulnerabilities and ensure compliance with industry standards.
- Assisting in planning and executing disaster recovery and business continuity plans.
- Managing and maintaining software licensing and ensuring compliance with license agreements.
- Providing technical support and assistance to end-users, troubleshooting hardware and software issues. Tier 3 support
- Staying up-to-date with emerging technologies, industry trends, and best practices in systems administration
- Designing, implementing, and managing cloud-based systems and infrastructure.
- Managing and monitoring cloud-based services, such as virtual machines, databases, and storage.
- Configuring and maintaining cloud security measures, including firewalls, access controls, and encryption
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Requirements
- Proficiency in operating systems like Windows Server, Linux, or Unix.
- Knowledge of virtualization technologies such as VMware or Hyper-V.
- Familiarity with network protocols, TCP/IP, DNS, DHCP, and routing.
- Experience with administering and managing Active Directory and group policies.
- Understanding of cloud computing concepts and experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Knowledge of backup and recovery solutions.
- Familiarity with scripting languages like PowerShell or Python.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
2.) Solutions Architect
Job Title: Solutions Architect
Location: Lagos
Job Objective
- Responsible for building and integrating information systems to meet the Wakanows needs.
Responsibilities
- Manages detailed design phases for development projects, tracking and resolving technical issues and ensuring solution meets business needs
- Build and deliver complex technical solutions
- Lead technical project teams of three or more developers
- Identify program dependencies and critical decision / discussion points
- Transformation of requirements into .NET architect solutions
- Lead technical discovery
- Give technical presentations
- Recommend best of breed web applications
- Convey technical information to non-technical Interact with product managers during product ideations, and guides on technical solutions.
Requirements
- Experience in creating Test Driven Developments solution using SOLID Principles.
- Highly effective team-working skills, with an established track record in coaching others across teams at all technical levels
- 8+ years’ experience in Software Development using Microsoft technologies and Azure.
- 5+ years’ experience in Business Analysis and Requirement Analysis, demonstrated ability to solve end customers problems.
- Must be experienced in customers facing web applications with high traffic.
- Previous Experience with Real-Time web-based communications.
- Technical skills must include but not limited to: C#.Net, MS SQL, Mongo DB, Elastic Search, Redis, Queue systems, Micro Service architecture. Familiar with Agile Methodology and SDLC.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
3.) IT Support Officer
Job Title: IT Support Officer
Location: Lagos
Job Objective
- IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.
Responsibilities
- Responding to user inquiries and providing technical support via various channels (phone, email, in person).
- Assisting users with troubleshooting hardware, software, and network issues.
- Resolving or escalating technical problems based on severity and complexity.
- Conducting remote troubleshooting when necessary.
- Creating and managing user accounts, passwords, and access rights.
- Assisting users with account setup, password resets, and access issues.
- Installing, configuring, and maintaining computer hardware and peripherals.
- Installing, upgrading, and troubleshooting software applications.
- Performing routine maintenance tasks on computers and peripherals.
- Diagnosing and resolving hardware and software-related issues.
- Assisting with network connectivity issues, including troubleshooting network connectivity, LAN/WAN connectivity, and wireless connections.
- Monitoring system performance, identifying and resolving issues proactively.
- Conducting routine system checks and audits.
- Managing software licenses and ensuring compliance with software agreements.
- Assisting with software installations, upgrades, and patches.
- Tracking software inventory and coordinating license renewals.
- Sharing knowledge and best practices with other IT team members.
- Logging and tracking incidents in a ticketing system.
- Prioritizing and resolving incidents based on urgency and impact.
- Identifying recurring problems and proposing solutions.
- Collaborating with IT teams and other departments to address technical issues.Communicating technical information and updates to end-users and stakeholders.
Requirements
- A Bachelors Degree in Computer Science, Information Technology, or a related field with 1 - 3 years relevant work experience. Relevant certifications or vocational training programs can also be valuable.
- Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), or other vendor-specific certifications may be beneficial
- Strong customer service skills and a customer-oriented approach.
- Excellent communication skills, both verbal and written, to effectively communicate technical concepts to non-technical users.
- Active listening skills to understand user issues and provide appropriate solutions.
- Patience and empathy when dealing with users who may have limited technical knowledge or are frustrated.
- Willingness to adapt to new technologies, tools, and processes in the IT field.
- Ability to learn and acquire new technical skills and knowledge.
- Keeping up with industry trends, advancements, and best practices.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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