Location: Lagos, Nigeria

Overview

• Facebook is seeking to grow its Community Partnerships team with a Strategic Partner Manager for Sub Saharan Africa (SSA) to support a selected group of hand curated community leaders who have built and grown relevant and impactful communities on and offline.
• The Community Partnerships team's mission is to empower community leaders to start, grow and sustain meaningful communities around the world.
• The team serves community leaders to understand and address their needs in sustaining and strengthening their communities. We succeed when community leaders thrive.
• This person will support a portfolio of community leaders in SSA (with a focus on Nigeria, Kenya & South Africa) through community management and product education strategies. This includes equipping leaders with tools and training to grow and engage their members, facilitating peer-to-peer support and leveraging adoption of Facebook products to develop their communities and have impact on- and offline.
• Through operational rigor and knowledge of their vertical and partner set, this person will also work cross-functionally across different teams to help shape our products, inform strategy on approaches to new partnerships opportunities, and optimize new experiences and processes to ensure our partners are successful.

Strategic Partner Manager, Communities Responsibilities

• Identify key community leaders in Sub Saharan Africa to be our strategic partners and work with Partnerships team to successfully onboard them into our programs
• Support partners to grow, engage and sustain their communities, maximizing their impact on and offline
• Become the primary point of contact for and maintain strong direct executive relationships with Facebook’s key community partners
• Build and drive partner strategy to support community building on Facebook across the family of apps, with a focus on Facebook Groups
• Develop deep product expertise with an ability to collect and synthesize meaningful feedback and translate it into high quality insights to inform product roadmaps across a variety of product teams
• Recruit for and run early stage product testing of multiple product features amongst a diverse set of community leaders
• Identify growth initiatives, synthesize trends in the ecosystem and couple these with insights from partners
• Partner cross-functionally with a variety of teams, including Product, Marketing and Operations teams to advocate for partner needs and build functionality to support and recognize the work of community leaders
• Adapt quickly to product changes and limitations and communicate these changes strategically to stakeholders, both internally and externally
• Ability to travel internationally, up to 25% of the time with flexibility to work across time zones and influence remote teams

Qualifications
Minimum Qualifications:

• Extensive experience working in a partner management, business development, strategic partnerships or equivalent function
• BA / B.Sc Degree
• Proven track record of working with community organisations in Sub Saharan Africa

Preferred Qualifications:

• Experience with Facebook products that can be leveraged to build community
• Experience with community management in building communities and harnessing the power of people coming together
• Experience collaborating cross-functionally and building consensus among multiple stakeholders in an entrepreneurial, high-expectation environment
• Scrappy, resourceful, action and detail-oriented, with a high ownership mindset to deliver measurable impact
• Fluency in French
• Experience working with an extensive network with organisations in the tech or start-up ecosystem across Sub Saharan Africa

Application Closing Date
Not Specified.

How to Apply
Intereted and qualified candiates should:
Click here to apply online

Location: Nigeria

Overview

• WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.
• WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas - making it accessible and reliable wherever you are. It's a simple and secure way to share your favourite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. WhatsApp Customer Operations' mission is to make each user feel like WhatsApp was made for them.
• WhatsApp Customer Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users.

Responsibilities

• Core Operations: Effectively manage all service channels for your market by monitoring market specifics queues and ensure that all user inquires are handled in a timely manner
• Liaise closely with our vendors to ensure all operational KPIs and quality standards are meet and exceed targets while working collaboratively to improve processes and tools
• Collaborate with partners in Product, Analytics, and Research to improve our processes and tools
• Foster an environment of collaboration and build relationships with stakeholders to contribute to company priorities
• Market Insights: Use market specific knowledge, signals, and insights to identify and develop scalable solutions to improve the experience for our users
• Leverage various channels to flag and escalate user sentiment on our product to the appropriate cross-functional partners to drive product impact
• Provide in-depth market summaries, inclusive of narratives that focus on trends, events, and improvement suggestions
• Risk Mitigation: Own and manage the risk of any critical events for your region
• Create local risk mitigation strategies in partnership with cross-functional teams for local events.

Minimum Qualifications

• Bachelor's Degree and/or Master's or equivalent experience
• 3+ years in a customer support or operations role
• Proficient in English and Hausa
• Strategic thinker with analytical and creative problem-solving skills
• Clear communication with experience structuring and delivering presentations to an executive level
• Experience working with global stakeholders.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos

Job Description

• New Product Experimentation (NPE) is a community of entrepreneurs at Meta building new experiences that will meaningfully improve people’s lives. As a Founder in NPE, you have a vision for the future and the irrepressible desire to realize it. Your aim is to build products that meaningfully improve people’s lives, whether by solving important social issues or delighting them as they go about their day.
• You should be adept at taking calculated risks and ready to launch, fail, and iterate quickly.
• This is a unique opportunity to join Meta with a significant amount of freedom to create new products at massive scale.
• You’ll have access to our resources to build with the ambitious intention of one day seeing your product grow to stand alongside Facebook, Instagram and WhatsApp. And whether your background is in product management, engineering, design or something else, you’ll enter an internal community of leaders who share a similar entrepreneurial mindset.
• Our ideal candidate has the ability to lead a small, multidisciplinary team, ideate and build a product from scratch, and bring key executive stakeholders along on the journey.

We are most interested in individuals who are:

• • People-inspired:
    • You have the ability to spot and find unique people insights.
    • You leverage data and qualitative and quantitative research to determine the desirability and feasibility of your ideas.

• Visionary and Strategic:
  • You have the ability to articulate a future vision and a strategy and to drive alignment with executives.
  • You have the ability to bring others along with inspiration, clear communication and deep listening skills.
• Team Builders and Servant Leaders:
  • You have demonstrated the ability to build, scale and manage strong, complex teams.
  • You are a known talent magnet and have experience in quickly recruiting best-of-class talent and developing them into a high-functioning team.
• Self-aware and Humble:
  • You have a growth mindset which means you are open to constant coaching and feedback.
  • Deep self-awareness is demonstrated by your experience and stories of resilience and grit.

Responsibilities

• Lead the ideation, technical development and launch of innovative products
• Establish a shared vision based on a strong market thesis
• Integrate usability studies, research and market analysis into product requirements
• Define and analyze metrics that inform the success of products
• Understand Meta’s strategic and competitive position and deliver products that are recognized as best in the industry
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.

Minimum Qualifications

• 8+ years of experience in building technical architecture for digital consumer products, product management or product design & prototyping
• Relevant experience in taking a novel idea from concept to delivering a new consumer product
• 8+ years of experience working collaboratively with different functions, including product, engineering, design, marketing, data science and user research teams
• Experience with Senior people management, team development, recruiting and team building
• Experience in using lean and/or agile methodologies to test and build Organizational and analytical experience

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Dublin, Ireland

Description

• Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them.
• Within Global Risk Operations, GO Markets’ goal is to reduce bad experiences for people—including businesses and advertisers—who use Facebook. We analyze global, local, and language-based trends and nuances and collaborate with other Facebook teams to make changes that help people form stronger, more meaningful connections using our platforms.
• Market Specialists work collaboratively to create a safe environment for both users and businesses from their country on Facebook and Instagram. They do this by using their deep and current understanding of social, political and historic events impacting the community they support.
• Our team is seeking a solutions-oriented, data-savvy Market Specialist who is passionate about providing a great support experience for our community of users. You will work with the Israel Markets team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues.
• You will be part of a data-driven analysis culture and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them.

Responsibilities

• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in Nigeria
• Perform expert review of high-risk and escalated content (incl. content that may be graphic and objectionable) and ads on Facebook and Instagram against a set of guidelines called the Community Standards.
• In the unlikely event that the continuity of our business or elements of our business are at risk, a Market Specialist will be requested to support with the moderation of additional content (incl. content that may be graphic and objectionable)
• Analyse data that comes out of such reviews and transform information into valuable operational insight for the community they support
• Identify opportunities to improve the efficiency or effectiveness of the support provided to users/businesses based on their analyses.
• Identify country, language and cultural insights and work with a host of teams across Facebook to inform actions that will create a safe environment for users from Nigeria.
• Provide regular enforcement feedback to our vendors who moderate content on an everyday basis.
• Collaborate cross market and cross org to understand impact of potential changes (e.g. product or policy changes) on wider community.
• Understand, identify, and mitigate risks toward user & business on-platform by analysing events and trends on and off-platform.
• Develop and share subject matter expertise across areas of safety abuse and/or account support at global level.

Minimum Qualifications

• Bachelor's Degree and/or Master's
• 1+ years of professional experience within the operations, policy, consulting, project management or analytics environment
• Strategic thinker with strong analytical and creative problem-solving skills
• Working knowledge of Nigeria and native fluency in Yoruba are essential to translate and appreciate language nuances on our platform to support our community of users

Preferred Qualifications:

• Technical and data skills such as Excel and SQL OR experience with visualisation tools such as Tableau to drive efficient analytics and reporting
• Fluency in Hausa, Fulani or Igbo are a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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