Job Vacancy at MTN Ghana – Analyst, Customer Knowledge Management

Accra, Ghana Posted on Analyst/ Quality Control

Job Description

Support the application of analytics to build customer knowledge base. Drive customer insights through synthesis of customer behaviour and business resources to enhance Product and Services delivery.


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 Job Role 

Key Tasks:

  • Develop customer segmentation based on usage and other behavioural patterns
  • Assist the business in the understanding of customer groups and behaviour trends
  • Support the development of targeted campaigns and ROI calculation/campaign optimization (Advance Analytics cycle)
  • Data mining related to customer lifecycle management
  • Support data-warehousing activities
  • Support for BI projects that impact CLM and CVM
  • Support the conduct and execution of all Market research activities – liaising with internal stakeholders to provide customer data when required.
  • Build a customer knowledge centre that provides a 360-view of customers; (usage and other behavioural patterns) including findings from consumer research/surveys, the insights derived should support CLM and CVM initiatives
  • Provide information and data in accordance with defined objectives in response to specific requests by stakeholders


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Context : 

  • Dynamic and highly competitive telecommunication & ICT industry
  • Highly regulated environment
  • Regionalization structure implication
  • Performance driven environment
  • Developing sophisticated Client base
  • Diverse cultural environment
  • Active Media Engagement & Brand Reputation

 

How to Apply

Qualified and interested individuals should click on the button below to apply.

 

 

Closing Date : 11 June. 2021


 


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About Company

MTN Ghana

Job Information

Status: Open No of vacancies: 1 Job type: Full Time Salary: Negotiable Publish date: 09 Jun 2021

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External website

Please go following link to apply on their website.

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Job tags: Ghana

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