Job Vacancies at Plan International – 4 Positions

Adamawa, Yobe, Borno, Abuja - Nigeria Posted on Consulting / Business Strategy/ Planning, Customer Service

Plan International is recruiting to fill the following positions:

1.) Field Manager
2.) Proposal Development Advisor
3.) Complaints & Feedback Officer
4.) Complaints & Feedback Assistant

 

Plan International is an independent development and humanitarian non-profit organisation that advances children’s rights and equality for girls. We support children’s rights from birth until they reach adulthood, and enable children to prepare for – and respond to – crises and adversity. We believe in the power and potential of every child, but know this is often suppressed by poverty, violence, exclusion and discrimination.


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See job details and how to apply below.

 

1.) Field Manager

Location: Adamawa, Nigeria

Role Purpose

  • The purpose of this role is to co-ordinate the field operations and programming in Northeast Adamawa and Southern Borno states in line with Plan International Nigeria Policies, International best practices and relevant guidelines.

Dimension of Role

  • Communicates widely within Plan International Nigeria across Plan International and with local implementing partners.
  • The post holder will interface and support operational and programme team members and support programme and operational coordination.
  • The role requires strong facilitation and organisational skills along with the ability to analyse and communicate complex information to all stakeholders.

Key Roles / Responsibilities
In collaboration with the Field Team and the Humanitarian Project Manager, the Field Manager will be responsible for:

Operational Management:

  • Coordinate all operational functions in the Adamawa office to ensure overall management of Adamawa-based operational support team.
  • Ensure operational support for program teams and coordinate with sector officers for effective implementation of all project activities.
  • Ensure health, safety and security protocols are followed at all times, and take corrective, timely actions as required and in consultation with the DERM and other CLT members
  • Review security plans on a regular basis and ensure they are up to date at all times.
  • Support budget holders in review of budget vs. actual reports with operations staff and ensure appropriate action is taken in a timely fashion.
  • Support and coordinate with Adamawa-based operations team and the CO in all aspects of supply chain support, including procurement, stock management, asset management, vehicle and equipment renewal, maintenance and repair (including communications and computer equipment).
  • Oversee under the auspices of the Finance Manager the financial management of field office operations, and finance/logistics staff, including cash management and transactions, operational budget.
  • Ensure complete and correct use of all finance forms and timely communication of financial issues to the financial controller.
  • Ensure compliance with Plan International Nigeria and donor finance and logistics policies, including all aspects of procurement and asset management.
  • Guarantee adequate communication and coordination between field locations, technical coordination staff and country office on daily activities as well as program and operational issues.
  • Develop an Adamawa-focused operations plan to support the program activities and the scale up programming
  • Ensure regular programme coordination and review meetings hold
  • Follow-up on project close-out plan.

Coordination and Representation:

  • Represent Plan International to UN, international and National NGOs, and attend coordination meetings as needed at the state level.
  • Actively develop and maintain effective working relationships with key stakeholders at the state level including donors, government actors, local traditional leadership, beneficiary populations and their representatives, etc.
  • Establish and maintain networks with UN, INGOs, and local partners to promote strategic partnerships.
  • Establish and maintain strategic partnerships with government and MDA

Trouble-Shooting:

  • anage competing priorities and expectations from internal and external stakeholders and remain calm and resilient in the face of pressure.
  • Manage multiple and work with distant colleagues to form a virtual efficient administration team;
  • Use Plan procedures to settle conflicts among colleagues;
  • Resolve problems that are not covered by established process.
  • Analyse possible causes of problems and suggest solutions to get them resolved.
  • Refer, whenever necessary, the case to the Humanitarian Programme Manager for consideration


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Technical Expertise, Skills and Knowledge
Qualifications and Experience:

  • Bachelor's Degree required, Master's Degree a plus (Management-related or General Operations preferred);
  • Minimum of 5 years’ experience managing operations and/or projects in developing countries, preferably in emergency contexts;

Skills & Knowledge:

  • Demonstrated ability to manage field staff and remote field offices;
  • Experience in logistics, HR/Admin, and security management in emergencies
  • Experience having managed operations (including security) in conflict-impacted setting
  • Excellent cross-cultural communication skills
  • Excellent staff capacity building and training skills
  • Strong problem-solving, analytical and decision-making skills;
  • Strong computer skills;
  • Flexibility, ability to work independently and meet deadlines

Behaviours:

  • Creates strong sense of purpose and commitment within own part of the team and with stakeholders
  • Holds self and others to account to deliver on agreed goals and standards of behaviour
  • Demonstrates a high degree of professionalism/integrity
  • Strategic thinking and effective contribution to own work and Organisational development.
  • Sound judgement and decision-making in complex situations
  • Strong emotional intelligence including self-awareness.
  • Leads by example to motivate high performance of others
  • Very strong commitment to continuous learning.

Application Closing Date
8th December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online


2.) Proposal Development Advisor

Location: Abuja
Type of Role: 13 month Fixed term contract. Single assignment
Reports to: Resource Mobilisation Manager

The Opportunity

  • As the Proposal Development Advisor, you will lead the Proposal Development process for Plan International Nigeria’s country programme objectives.
  • You will put together Grant bid materials (proposals, presentations and concept notes) and also manage the proposal development process of the Country Programme in close coordination with the Programmes Teams.
  • In this role you will design and lead on proposal development workshops, design and validate consortia/bid team inputs, provide high quality proposal designs and review, and support the capacity building and training of programme teams and local partners on proposal development.
  • You will also maintain relationships with donors in country by sharing briefs and reports. This includes maintaining networks and actively engaging in knowledge sharing and information dissemination about Plan International Nigeria.


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The Individual

  • We are looking to recruit a strategic thinker who has experience in the International NGO sector with at least 3-5 years’ experience in a similar role.
  • You will have a degree in Development studies, Business studies or Social Science and you will have excellent knowledge of donor funded development and humanitarian programme design.
  • Your management, coordination, teamwork and planning skills will be strong and you must have the ability to design, conceptualise and interpret project Log frames.
  • To be successful in this role you will have excellent verbal and written communication skills in English and you will have sounds judgement and decision-making skills in complex situations.
  • You will have the ability to work to short deadlines and you will work effectively with diverse international teams.

Remuneration
Competitive salary and package available

Application Closing Date
6th December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Written assessment if shortlisted: 11th December
  • Final round interview: 16th December

3.) Complaints & Feedback Officer

Location: Borno

Role Purpose

  • To be responsible for working with programme staffs and beneficiaries to develop structure and methods for managing the complaints and feedback in the field as well as maintaining the integrity of information received. This role will also involve management of CRM database by ensuring proper documentation and aggregation of CRM data including complaints received, investigated and responded to as well as providing detailed summaries of complaints issues to feedback to the program team during monthly and quarterly meetings/reports.

Dimension of Role

  • Communicates widely within Plan International Nigeria across Plan International and with implementing partners.
  • The post holder with support from the M&E coordinator will ensure the collection of quality complain and feedback across the response.
  • The post holder will interface and support programme team members, support programme coordination and policy engagement. The role requires strong facilitation and organisational skills along with the ability to analyse and communicate complex CRM system.

Key Roles/Responsibilities
Project Management:

  • Provide guidance and technical support to the implementing project team, in all phases of the project cycle.
  • Develop two months activity implementation plan with the project team.
  • Lead/organize regular monitor visits and if required project action plans revisions and modifications.
  • Ensure compliance with donor rules and regulations.
  • Working with M&E Coordinator, ensure adequate data capturing of project beneficiaries.

Information and Coordination:

  • Liaise and provide project updates and reports on a frequent basis and whenever required and agreed as per FAD to the line manager.
  • Organize and attend regular meetings with donor and other key stakeholders.
  • Represent Plan International Nigeria in coordination meetings (CPSS, GBVSS, etc.).

Technical Expertise, Skills and Knowledge

  • Bachelor's degree in Management, Social Research, and Development Studies or a related field or comparable addition to experience.
  • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
  • Minimum of 2 years proven experience in accountability especially feedback mechanisms concepts and international humanitarian quality standards.
  • Previous experience of working with NGOs.
  • Experience in implementation of accountability and complaints reporting mechanisms in Nigeria.
  • Experience in developing and/or managing complaints reporting mechanisms for food and cash transfer programs.
  • Understand key concepts and commitments regarding accountability to affected populations (AAP), including Strong understanding of HAP, Do No Harm and other relevant global standards.
  • Ethical, focused on treating complainants/ community fairly and culturally sensitive.
  • Innovative and solutions-oriented.
  • Building collaborative relationships with beneficiaries and the community.
  • Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post conflict development contexts.
  • Sound analytical, conceptual and strategic thinking skills.
  • Excellent communication skills and experience in report writing.
  • Proficiency in English, Hausa and Kanuri languages both spoken and written.
  • Understanding of monitoring processes, learning, adaptation and evaluation
  • Qualified female candidates are strongly encouraged to apply.

Application Closing Date
30th November, 2020.


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How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Plan International Nigeria is an equal opportunity employer and does not discriminate on the basis of race, religion, gender or disabilities. Plan International Nigeria is fully committed to child protection to prevent children from all forms of abuse. Women are strongly encouraged to apply.


4.) Complaints & Feedback Assistant

Location: Yobe, Nigeria

Role Purpose

  • To assist the Complaint Feedback Officer in working with programme staffs and beneficiaries to develop structure and methods for managing the complaints and feedback in the field as well as maintaining the integrity of information received.
  • This role will also involve management of CRM database by ensuring proper documentation and aggregation of CRM data including complaints received, investigated and responded to as well as providing detailed summaries of complaints issues to feedback to the program team during monthly and quarterly meetings/reports.

Dimension of Role

  • Communicates widely within Plan International Nigeria across Plan International and with implementing partners.
  • The post holder with support from the CFO will ensure the collection of quality complain and feedback across the response.
  • The post holder will interface and support programme team members, support programme coordination and policy engagement.
  • The role requires strong facilitation and organisational skills along with the ability to analyse and communicate complex CRM system.

Key Roles / Responsibilities
Project Management:

  • Assist in programme updates for the response management and internal information sharing
  • Assist CFO officer with data collection processes if needed
  • Conduct field monitoring visits (including the use of the Quality benchmark/monitoring checklist) and facilitating focus group discussions
  • Assist with implementation of programme evaluations (data collection)
  • Support MERL in conducting assessments as needed
  • Assist in handling, documenting, confidentiality and security of all informational resource related to feedback and complaints from beneficiaries
  • Support Complaints and Feedback Mechanism, including communicating responses to complainants; liaise with programmes and operations to ensure prompt follow-up on feedback and complaints received

Information and Coordination:

  • Support on-going monitoring and evaluation (M&E) of projects in reporting routine monitoring data against performance monitoring plans and frameworks
  • Work with field teams to collect information on potential case studies and success stories
  • Other duties as directed.

Technical Expertise, Skills and Knowledge

  • BSc / HND / ND in Management, Social Research, and Development Studies or a related field or comparable addition to experience.
  • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
  • Minimum of 1 years proven experience in accountability especially feedback mechanisms concepts and international humanitarian quality standards.
  • Previous experience of working with NGOs.
  • Experience in implementation of accountability and complaints reporting mechanisms in Nigeria.
  • Experience in developing and/or managing complaints reporting mechanisms for food and cash transfer programs.
  • Understand key concepts and commitments regarding accountability to affected populations (AAP), including Strong understanding of HAP, Do No Harm and other relevant global standards.
  • Ethical, focused on treating complainants/ community fairly and culturally sensitive.
  • Innovative and solutions-oriented.
  • Building collaborative relationships with beneficiaries and the community.
  • Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post conflict development contexts.
  • Sound analytical, conceptual and strategic thinking skills.
  • Excellent communication skills and experience in report writing.
  • Proficiency in English, Hausa and Kanuri languages both spoken and written.
  • Understanding of monitoring processes, learning, adaptation and evaluation
  • Qualified female candidates are strongly encouraged to apply.

Application Closing Date
30th November, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 


 


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About Company

Plan International

Job Information

Status: Open No of vacancies: 4 Job type: Full Time Salary: Negotiable Publish date: 25 Nov 2020

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