Job Vacancy @ New Edge Financial – Customer Service Representative

Lagos, Nigeria Posted on Customer Service

Newedge is a financial institution established in 2019 and licensed by the Central Bank of Nigeria (CBN) to operate as a Finance Company in Nigeria. Newedge provides Loans, Investment and Financial Advisory solutions to clients across the private and public sectors of the economy. The Company is fitted out with far-sighted financial experts with insightful knowledge of the macroeconomic variables to deliver a tailor-made financial solution to our clients.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ogba, Lagos
Employment Type: Full-time

Job Description

  • We are hiring a customer service representative to manage customer queries and complaints.
  • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.


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Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.


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Requirements

  • Interested candidates should possess a Bachelor's Degree / HND / OND with 0 - 2 years of work experience.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.

Application Closing Date
1st June, 2022.

How to Apply
Interested and qualified candidates should send their CV to: damola.olatide@newedgefinance.com using the Job Title as the subject of the mail.

 


 


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About Company

New Edge Financial

Job Information

Status: Open No of vacancies: 1 Job type: Full Time Salary: Negotiable Publish date: 14 May 2022

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