Editorial Staff April 2, 2022 0 Comments

Job Vacancies @ Camillo Outsourcing – Call Centre Agents (Nigeria)

Lagos, Nigeria Posted 3 years ago Posted on Customer Service

Camillo Outsourcing is a Business Process Outsourcing firm whose business is to increase clients' productivity, operational efficiency, and in turn profit by taking over some of their intensive business processes.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lagos
Employment Type: Full-time

Job Description

Handling inbound and outbound calls.
Provide accurate, satisfactory answers to customers queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies

Requirements

Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems
In-depth knowledge of a company’s products and/or services
Ability to speak multiple languages.

Application Closing Date
21st April, 2022.

How to Apply
Interested and qualified candidates should send their CV to: hr@camillo.ng using "Business Development Executive" as the subject of the email.

(adsbygoogle = window.adsbygoogle || []).push({});

[email-posts-subscribers namefield="YES" desc="Enter your name and email below to receive free career updates." group="Public"]

Recent Posts:

[recent_post_slider design="design-4" category="" dots="false"]

(adsbygoogle = window.adsbygoogle || []).push({});

Disclaimer: Careerical eConsult posts job listings for the convenience of job seekers. We do not endorse or recommend employers, and a posting does not constitute an endorsement or recommendation. Careerical eConsult explicitly makes no representations or guarantees about positions listed on our website. Careerical eConsult is not responsible for safety, wages, working conditions, or other aspects of employment. It is the responsibility of applicants to research the integrity of the organizations to which they are applying. We advise you to use caution and common sense when applying for any position with an organization or private party.