Job Vacancies at P.M.Renaissance – Customer Service Representative (Ghana)

Location: Accra

Industry: IT

Job Type: Full time.

Our client provides IT services to a number of local corporate entities and multinational firms in Ghana.

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Scope

The Customer Service Representatives will address customer complaints and escalate complaints across a number of communication channels.

Key Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Building product knowledge so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process

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Requirements

• A Bachelor’s degree /HND Holder in relevant subjects
• Experience working in customer care/ customer support roles
• Ability to work in a fast-paced environment
• Fluency in written & spoken English and in any Ghanaian language is mandatory
• Strong analytical and organizational skills
• Ability to solve problems and make decisions quickly
• Excellent work ethic and ability to work with minimal supervision
• Self-motivated
• Keen attention to details
• Ability to work in a team and independently
• Excellent time management skills
• Excellent communication skills

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How to Apply

Qualified and interested individuals should click on the button below to apply.

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