Job Vacancy at Google – Vendor Operations Manager, Ads Content Curation
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience with analytics, structured datasets, and SQL.
(adsbygoogle = window.adsbygoogle || []).push({});
Preferred qualifications:
- Experience in project management, customer service, process quality, and process optimization.
- Experience working with executives in a fast-paced environment.
- Experience working with cross-functional and cross-geographical stakeholders.
- In-depth knowledge of one or more areas within Google Ads (e.g. Analytics, Policy, Search, etc.) or related Ad platforms.
- Ability to deliver business transformation programs in a fast-paced, ambiguous, and dynamic environment.
- Ability to set operational and quality goals, measure and report outcomes, track and scale successes, root-cause problems in design/execution, and ensure business impact.
About the job
gTech Global Customer Care (gGCC) is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.
Ads Content Curation operations is a high priority focus area for Google’s Ads business. This team works on curating content for ads and ad extensions that we generate, thus making the ads a lot more useful to users and also help advertisers in meeting their business objectives.
(adsbygoogle = window.adsbygoogle || []).push({});
As a Vendor Operations Manager, you will lead seed and grow the operations in Ghana. In this role, you will be responsible for working closely with the relevant Managed Service Partners, Engineering and Operations teams as a trusted advisor and partner in delivering the desired business outcomes. You will also be responsible for learning, educating others, and advocating for the region.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
Responsibilities
Help seed and grow operations in Ghana working closely with the global teams and local suppliers. Learn, educate, and advocate for the region.
Manage service delivery, including site operations and stakeholder management for the designated service offerings.
(adsbygoogle = window.adsbygoogle || []).push({});
Own and drive excellent business results through vendor partners. Monitor Key Performance Indicators (e.g. Quality, Timeliness, Cost, etc.) to ensure vendor teams are meeting expectations and delivering excellent service.
Identify opportunities to streamline processes to help address business needs. Re-engineer processes in collaboration with Program Managers to improve efficiency and customer satisfaction.
Operationalize solutions in partnership with cross-functional stakeholders and vendor partners. Own delivery of processes with support from vendor partners.
How to Apply
Qualified and interested individuals should click on the button below to apply.
(adsbygoogle = window.adsbygoogle || []).push({});
Recent Posts:
[recent_post_slider design="design-4" category="" dots="false"]
(adsbygoogle = window.adsbygoogle || []).push({});
Disclaimer: Careerical eConsult posts job listings for the convenience of job seekers. We do not endorse or recommend employers, and a posting does not constitute an endorsement or recommendation. Careerical eConsult explicitly makes no representations or guarantees about positions listed on our website. Careerical eConsult is not responsible for safety, wages, working conditions, or other aspects of employment. It is the responsibility of applicants to research the integrity of the organizations to which they are applying. We advise you to use caution and common sense when applying for any position with an organization or private party.
Apply for job
Related Jobs
Discover more from Careerical eConsult
Subscribe to get the latest posts sent to your email.