Job Vacancies at Kempinski Hotel Gold Coast City, Ghana – 9 Positions
Kempinski Hotel Gold Coast City is recruiting to fill the following positions:
1. Executive Lounge Agent
2. Front Office Agent
3. Acc1- Telephone Operator
4. Spa Attendant
5. General Cashier
6. CCTV Operator
7. Housekeeping Attendant
8. Laundry Attendant
9. SPA Receptionist
Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country.
See job details and how to apply below.
1. Executive Lounge Agent
The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and KEA standards.
At all times, they must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
Main Responsibilities
-
- Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and KEA standards.
- Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
- Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
- Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
- Keep informed of product and service knowledge as well as the hotel daily and meeting activities.
- Possess a working knowledge of the room reservation procedures.
- Maintain the neatness of their working area.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills And Responsibilities
- Local Hire
- Aminimum of HND or Higher
- Minimum of one year experience in a customer service position
- Excellent oral and written skills
- Additional language – beneficial
- Supervisory skills
- Luxury Hotel Experiences
- Communication skills
- Brief knowledge of hotel operations & Computer system
- Knowledge of MS Office Applications
- Knowledge of Cashier operations a plus
Submit your CV and Application on Company Website : Click Here
Closing Date : 10 July. 2021
2. Front Office Agent
The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and KEA standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
Main Responsibilities
- Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and KEA standards.
- Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
- Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
- Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
- Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
- Possess a working knowledge of the room reservation procedures.
- Maintain the neatness of his/her working area.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills and Qualifications
- Bachelor Degree in Hospitality Management or related field
- 3 to 5 years’ experience in customer service position
- Ability to work and communicate in a multinational environment
- Operational knowledge of front desk operations
- Luxury Hotel Experiences
- Communication skills
- English – excellent oral and written skills
- Additional language – beneficial
- Supervisory skills
- Luxury Hotel Experiences
- Passionate for Food & Beverage
- People Oriented
- Passionate for European luxury
- Good Communication skills
- Ability to identify and delegate tasks effectively.
- Excellent organisational and time management skills.
- Operational knowledge of laundry equipment (washing machine, dry-cleaner, pressing machine)
- Knowledge on how to clean different fabric materials
- Works in a safe, prudent and organised manner.
- Proficiency in Microsoft Office (Word, Excel and PowerPoint)
- Knowledge of Opera
- Basic knowledge of Micros is a plus
How to Apply
Submit your CV and Application on Company Website : Click Here
Closing Date : 10 July. 2021
3. Acc1- Telephone Operator
The incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and KEA standards.
Key Responsibilities
-
- Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
- Write down messages accurately for our guests and deliver messages in a timely manner.
- Handle guests’ requests for DND (Do Not Disturb) and confidential status.
- Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.
- In case of emergency, handles all communications for the hotel whilst serving as the communication center.
- Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills And Qualifications
- Must be a Citizen
- Equivalent of HND in related field or higher
- One year experience in a customer service oriented position.
- Excellent oral and written skills, Additional language – beneficial
- Good listening, oral and writing skills
- Basic knowledge of Hotel Business Operations
- Microsoft Office Applications
- Knowledge in Opera PMS
How to Apply
Submit your CV and Application on Company Website : Click Here
Closing Date : 10 July. 2021
4. Spa Attendant
To take 100% responsibility to exceed the guests’ expectations in accordance with Resense’s spa vision, core values and all related brand standards, procedures and policies.
Main Responsibilities
- Ensure the spa is cleaned and maintained to the highest standard of hygiene and cleanliness with the guest always being of the utmost importance.
- This includes ensuring that all guest supplies are maintained and that the guest journey is delivered in accordance with Resense policies & procedures.
- Ensure guests receive personalised & individual service – i.e. anticipate their needs. Offer a fresh towel, fix up their towel whilst they are in the pool, turn their shoes around the right way; offer to get them a snack or a drink in the lounges.
- Maintain entire spa, in particular, wet areas, changing rooms and lounges. . These should be kept in a neat, tidy and sanitary manner in accordance with Health and Safety and Resense Standards.
- Aid therapists in setting up for treatments and clearing away after.
- Aid fitness team in setting up and cleaning fitness area.
- Conduct the Bathing Kur in accordance with Resense training & standards.
- Learn & be informed regarding the wet areas and assist and suggest to guests how to use these areas.
- Will be expected to ensure lockers are stocked with clean linen and supplies at all times and remove soiled linen from changing rooms and relaxation area.
- To receive training to ensure that all relevant legislation pertaining to the Health and Safety aHealth and Hygiene standards are implemented and monitored within the spa.
- To maintain a high standard of appearance and personal hygiene in accordance with Resense standards.
- Courtesy to guests and other members of staff at all times.
- Communicate effectively with the entire spa team; you are an important member of the team ensuring the entire spa journey for the guest.
- To assist to all guests and other members of staff at all times.
- To attend to guests in both the relaxation and waiting areas ensuring that they are comfortable as well as offering drinks.
- If required attendants will be responsible for taking guests shoes and guiding to changing rooms, as well as pointing out the location of heat experiences and relaxation areas and explaining their use.
Desired Skills and Qualifications
- Two years’ experience in a similar environment
- Willing to work shift hours including weekends
- English Language- Excellent Written and oral
- Self-motivated.
- Attention to detail.
- Diligent and consistent.
- Enthusiastic and energetic.
- Professional presentation.
- Warm and friendly personality.
- Reliable with positive attitude to work.
How to Apply
Submit your CV and Application on Company Website : Click Here
Closing Date : 10 July. 2021
5. General Cashier
The overall scope of this role is to process and handle all cash within the hotel
Main Responsibilities
- Responsible for following and understanding all Kempinski Policies & Procedures.
- Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct.
- Responsible for balancing the GC safe daily.
- Responsible for retrieving and processing deposit envelopes from the safe.
- Responsible for auditing the cashier daily deposits.
- Responsible for preparing the daily Cash Report.
- Responsible for preparing the daily hotel deposit and sending it to the bank.
- Responsible for preparing and issuing the cashiers due backs.
- Responsible for auditing, processing and issuing Petty Cash.
- Responsible for maintaining a log of all issued House Banks.
- Responsible for conducting House Bank audits on a regular basis.
- Responsible for performing any additional duties assigned by Management and assisting in other areas of Accounting as needed.
- Responsible for communicating with supervisor on any discrepancies in cash handling or other potential problems.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills and Qualifications
- A minimum of HND in accountancy or higher.
- 1-3 years in General Cashier or general accounting experience
- Ability to work and communicate in a multinational environment.
- Ability to handle high volume with attention to detail
- Excellent written and verbal communication skills
- An ability to establish and retain effective working relationships with hotel staff and clients/vendors
- Strong organizational and time management skills
- Applies a professional, confidential and ethical approach at all times Works in a safe, prudent and organized manner
- Ability to operate computer and office equipment
- Proficiency in Excel and Word
- Experience in respective accounting software is a plus
- Knowledge of the generally accepted accounting principles and local regulations
How to Apply
Submit your CV and Application on Company Website : Click Here
Closing Date : 10 July. 2021
6. CCTV Operator
The CCTV Operator is responsible to ensure that safety and security measures in the hotel are observed at all times and to support the director of security in all his job related affairs.
Main Responsibilities
- Handle all incoming information etc. with confidentiality and forward to the concerned person.
- Take charge of the control room and monitor CCTV at all times.
- Ensure that gate passes are issued for all items/stocks that leave the hotel and each item to be logged in the register book. Make entries of all items received after working hours.
- Support in emergency situations and accompany guests or team members to local authorities /hospital if required.
- Prepare hand over reports from shift to shift.
- Assist Guest relations with information asked by guests, be proactive in guest contact and show interest in guest concerns.
- Ensure proper key control is followed at all times and entries are made each time a key is withdrawn or deposited.
- Monitor the different areas of the hotel on CCTV, noting any suspicious actions.
- Knowledgeable of all security policies, procedure and set standards.
- Ensure that a security officer is present when any office is opened or stocks are taken from the stores after office hours.
- Closely monitor the hotel lobby in particular for the presence of any call girls, persons under the influence etc.
- Assist the manager on duty in the event that immediate assistance is required.
- Assist the restaurant Manager, Doorman, and Valet Parker if required.
- Make security rounds of the guest floors at regular intervals with notes made in security book.
- Ensure that all fire exits and corridors are free from obstruction at all times.
- Respond to any fire/smoke alarms in the hotel and be ready to act accordingly.
- Ensure that all fire-fighting equipment is in working condition and all that emergency lights are illuminated.
- Accompany the bellman/Employee when opening a guestroom with the masterkey
- Make security rounds in the car parking areas and ensure the general safety of all vehicle and if they are correctly parked.
- Assist the local authorities if any VIP arrives or in case of emergency.
- Perform all duty and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
- Understand and strictly adhere to the rules and regulations established in the Employees Handbook and the hotel’s policy on fire, Hygiene, health and Safety.
- Ensure that all potential and real hazards are reported and rectified immediately.
- Report for duty punctually wearing the correct uniform and name tag at all times.
- Perform any other duties as assigned to him/her by management.
- Through hands-on management, supervise closely all Security Officers in the performance of their duties in accordance with Hotel Policies & Procedures and applicable laws.
- Ensure patrol has been carried out in all public areas, restaurants, guest floors, offices, plant rooms and all other areas of the hotel, ensuring safety, security and comfort of all guests, hotel personnel. Ensure that all Security personnel look out for any suspicious loiterers or articles.
- Patrol public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
- Assist the Assistant Security Manager/Assistant Managers-Security during his tour of duty
- Ensure the smooth running of all operational procedures within the department and in-relation to other departments.
- Conduct enquiries and checks on all security and fire related incidents and submit initial reports.
- Conduct roll-call/daily briefing during each shift on the hotel’s activities/functions of the day to the security officers 15 minutes before the commencement of their duties
- Assist/Organize the Security Fire Fighting Team in the event of an emergency.
- Ensure all Fire Exits are clear from obstruction at all times.
- Assist management and enforce offices in emergency situations.
- Assist in the investigation of any accidents and security incidents involving hotel guest and employees.
- Question any suspicious character in a polite manner; Refuse entry if the subject is not able to provide reasonable reply; Request for assistance immediately if the situation arises.
- Assist in employee bag checks and periodic locker searches and ensures that they are carried out according to the hotel’s Policy and Procedure.
- Monitor and control the movement of all employees leaving and entering the hotel through the employee entrance.
- Support the implementation of The People Philosophy, demonstrating and reinforcing Kempinski’s Values and Culture Characteristics.
- Ensure that employees have a complete understanding of and adhere to employee rules and regulations.
- Ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
- Responsible for trainer security.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills and Qualifications
- 1-3 years in similar experience
- Excellent oral and written skills (as applicable)
- Ability to handle high volume with attention to detail
- Excellent written and verbal communication skills
- An ability to establish and retain effective working relationships with hotel staff and clients/vendors
- Strong organizational and time management skills
- Applies a professional, confidential and ethical approach at all times
- Works in a safe, prudent and organized manner
- Experience in Security equipment- eg. CCTV
How to Apply
Submit your CV and Application on Company Website : Click Here
Closing Date : 10 July. 2021
7. Housekeeping Attendant
The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas and pantries according to standards established by the hotel.
Main Responsibilities
- Clean assigned guest rooms according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
- Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair.
- Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.
- Keep informed of hotel product and service knowledge in order to answer guest questions.
- Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
- Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
- Verify the physical status of room and updates Order Taker of any discrepancies found.
- Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
- Provide the turn down service to assigned guest rooms according to standards established by the hotel. It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.
- Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
- Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to Supervisor any items that need repair.
- Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.
- Keep informed of hotel products and services knowledge in order to answer guest questions.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills and Qualifications
- Must be a citizen
- A minimum of SHS Certificate or equivalent
- Previous hotel-related experience beneficial
- English –oral skills are beneficial
- Attention to details
- Flexibility in terms of scheduling
- Physical ability to clean 13 rooms per day according to standards
- Physical ability to push and pull the room attendant cart
- Team player
- Reliable
- Tolerant and open minded
- Works well under pressure
How to Apply
Submit your CV and Application on Company Website : Click Here
Closing Date : 10 July. 2021
8. Laundry Attendant
The job of Laundry Attendant is executed satisfactorily when, laundry are cleaned, folded and stored in time and according to standard, linen & terry par stocks are well maintained., Hygiene standards are strictly monitored and followed.
Job Responsibilities
- Operate laundry machinery such as washers, driers and ironers.
- Load articles into machinery and ensure correct cleaning agents & detergents.
- Sort dried articles according to type e.g. separate white cloth and colorful cloth.
- Fold, hang and place linen and terry in appropriate storage area.
- Sort/segregate and fold all items that need to be sorted/folded ensuring quality standards.
- Maintain the daily production report and submit to Supervisor at every end of the day.
- Clean the lint trap compartment of the Dryer Machine before starting the operation and as
- often as required.
- Ensure the cleanliness of the assigned machinery and equipment all the time. Report to
- supervisor any unusual function of the equipment.
- Ensure cleanliness of entire laundry area all the time.
- Sort torn and stained articles for reporting purposes.
- Understand and strictly adhere to the Rules & Regulations established in the Employees
- Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
- Ensure that all potential and real hazards are reported and rectified immediately.
- Report for duty punctually wearing the correct uniform and name tag at all times.
- Perform any other duties as assigned to them by management.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills and Qualifications
- Must hold a high School Certificate or ite equivalent
- Previous hotel-related experience beneficial
- Ability to work and communicate in a multinational environment
- English –oral skills are beneficial
- Competencies
- Quality driven
- Initiative
- Managing performance
- Results oriented
- Physical ability to handle heavy duties
- Knowledge of laundry chemicals, usage and safety related requirements
- Individual Characteristics
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Building Teamwork
- Developing others
- Motivating others
- Planning and organizing
- Problem solving and decision making
How to Apply
Submit your CV and Application on Company Website : Click Here
Closing Date : 10 July. 2021
9. SPA Receptionist
To take 100% responsibility to exceed the guests’ expectations in accordance with Resense’s spa vision, core values and all related brand standards, procedures and policies.
Main Responsibilities
- To deliver the whole spa experience to a high standard and ensure the guests’ needs are cared for in alignment with Resense training and all standard operating procedures.
- Care for the guests’ from beginning to end.
- To ‘connect’ and communicate with your guests. Get to know and understand them and record preferences and information as required.
- Go above and beyond to accommodate guests’ needs and requests
- Greet all clients with name recognition, a welcoming smile and a clear but soft tone of voice.
- To engage directly with the guest, LISTEN and anticipate their needs with genuine and sincere attitude.
- Be fully knowledgeable of Resense Spa treatments, services and products, able to advise guests as to the relevance and suitability of treatments according to the guest’s needs.
- To consult and advise guests as to a sequence of treatments or a programme in both the spa & fitness.
- To recognise and acknowledge all spa and fitness guests and members, remembering their names and any other relevant details.
- To organize scheduling to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.
- To co-ordinate guests consultation records with the Therapists.
- Respond to guest’s bookings and queries in a professional manner.
- Promote and up-sell spa services and retail sales.
- Record reservations and manage the appointment schedule ensuring the update and management of client profiles.
- Conduct confirmation calls.
- To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the days work.
- Complete daily opening procedures and check lists per relevant area daily.
- Ensure the reception area is clean and presentable at all times.
- Coordinate availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
- Assist with administration duties such as, purchasing, receiving and inventory reporting.
- To have a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
- To ensure that all administrative procedures run professionally and prepare daily reports as required.
- To supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety and Health and Hygiene standards are implemented and monitored within the spa.
- To recognize the importance of ‘connecting with the guest’ in every aspect of your role.
- Must attend all training courses as deemed necessary by the Spa Manager.
- To participate in training and personal development programs within the spa.
- To perform any other duties deemed reasonable by Management.
- To be responsible for preparing the reception for the next shift.
- Ensuring all messages have been passed on before leaving and that adequate supplies of all public information material are available.
Desired Skills and Qualifications
- One (1) year reception experience in an international standard spa or hotel.
- Telephone system operations.
- Computer literate with experience of ‘in house’ booking/database systems.
- Desktop publishing an advantage.
- Good level of education.
- Business Administration/Personal Assistant/Secretary Certificate an advantage. Sales and/or customer service training an advantage.
- Knowledge of Natural Therapies. (Preferable)
- Client facing experience within reception or front of house.
- Telephone system.
- Business writing.
- English.
- Additional language an advantage.
How to Apply
Submit your CV and Application on Company Website : Click Here
Closing Date : 10 July. 2021
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