See details for each position below.
Job ID: 82
Location: Lagos
Department: Retail Division
Function: Team Lead, Customer Advocacy Center
Reporting to: Head, Customer Experience & Advocacy
Travel Frequency: Minimal
Purpose of the Job
- To supervise all activities of the Customer Advocacy Centre, to plan, direct and coordinate in the areas of support, incident, change and problem management.
Expected Key Results
- Customer Satisfaction.
- Quality Assurance Monitoring.
- Implement Service Standards.
- Advocate for Customers.
- Service Delivery Performance Measurement.
- Workforce Management.
- Any other duties assigned by manager.
Educational Qualifications & Functional Skills
- University Degree in Sciences, Social Sciences acceptable (2.2 / Upper Credit)
- Postgraduate Degree (MBA, M.Sc., etc.) an added advantage.
- Professional qualification in Customer experience management an added advantage.
Work Experience:
- Minimum of 5 years of varied experience in customer service with a proven record of driving customer experience improvement and increasing customer satisfaction
- Teamwork – candidate will need to be a strong team player, who supports their colleagues and share their skills.
- Good interpersonal, work flow management and communications skills.
- Experience in similar roles within IT or Hospitality environment, preferably both.
- Excellent analytical skills and ability to own problems through to resolution as well as being able to analyse statistical data.
- Ability to demonstrate a mature understanding of key Business needs.
- Excellent documentation and PowerPoint presentation skills.
- Good project and time management skills – Ability to work independently and manage one’s time.
- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
- Knowledge of business and management principles involved in strategic planning and resource allocation.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality.
Application Closing Date
30th September, 2020.
2.) ipNX Nigeria Limited NYSC, Pre-service & I.T Internship Programme 2020
Job ID: 18
Location: All Branches
Department: Human Resource, Finance, Wifi and Voice, Network Infrastructure uni, Information Systems & Technology
Reporting to: Supervisor
Function: As applicable to requesting unit
Travel Frequency: Occasional
Introduction of the Job
- The ipNX internship program offers students in tertiary institutions in Nigeria the opportunity to gain work experience and providing students the opportunity to work directly with inspiring and experienced professionals
- The insights and skills gained by the end of the programme would be invaluable for future careers to the following category of applicants:
- Students undergoing the mandatory SIWES (Student Industrial Work Experience Scheme) program (Industrial Trainee).
- Graduates who have completed their Higher National Diploma programs for Polytechnics, Colleges of Education & Bachelor Degree for university institutions .and are awaiting NYSC deployment (Pre-Service).
- Corp members currently undergoing their National Youth Service Corps (NYSC).
Purpose of the Job
- To learn new skills and add to their knowledge base while gaining confidence in their abilities.
- To offer the opportunity to work with someone who can become a mentor for you – not only in the internship but throughout their career.
- To learn about a career field from the inside and decide if this is the right career field for them.
- To offer the opportunity to practice communication and teamwork skills.
- To gain industry knowledge first hand from the organization and professionals.
- To gain valuable experience and accomplishments to add to their resume.
- To provide evidence that they have initiative, are reliable, and have a sense of responsibility.
- To apply some of the ideas learned in school and provide a bridge between school and the professional world.
Deliverables:
- This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.
Expected Key Results (Detailed KPIs):
- Communications
- Dependability
- Initiative
- Job Knowledge
- Use of Technology
- Overall Job Performance
Demonstrate (Key competencies):
- This section requires an overview of the education, experience, and skills required to do the job at a satisfactory level. It is not a list of the jobholder’s qualification.
Educational Qualifications & Functional Skills
- CGPA ( 2.50 minimum) / B.Sc (2.2 minimum) / HND (Upper Credit minimum).
- WAEC (Minimum 6 B’s & C’s)
Work Experience:
- Little or no work experience
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience.
Application Closing Date
30th September, 2020.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Interested and qualified candidates should address their Cover Letters to:
The Human Resource Manager,
Human Capital Management,
ipNX Nigeria.
Note: All Pre-service & I.T Internship Cover Letters should state the duration of the internship.
3.) Service Fulfillment Engineer (Rivers)
Job ID: 78
Location: Trans Amadi Estate, Port Harcourt
Department: Business Operations
Function: Service Delivery & Support
Reporting to: Team Lead, Network Core & Service Delivery
Travel Frequency: Occassional
Purpose of the Job
- Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.
- He will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers. These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
- He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution. Your key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.
- He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including pre-sales support, service delivery (installation & configuration) as well as support calls or visits.
- In addition to the above, he is also required to provide routine in-house training and mentoring for lower level staff and other units where required.
Expected Key Results:
- Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX Network as well as for enterprise customers as per agreed set standards and SLAs.
- Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
- Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
- Reporting
- Asset Management
Educational Qualifications
- B.Sc in Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)
Functional Skills:
- Understanding of Communications Networks. Cisco network certification is required.
- A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
- High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
- Fluent English
- Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 1 year experience within the telecoms space as a Network/Communications Engineer
- A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)
- A good grasp of technical (wireless & wireline) installations and willingness to learn more
- Practical Experience with Network Connectivity Devices (Routers & Switches)
- Experience with LAN/WAN Network Design and Configuration
- Good working knowledge of Microsoft Office Suite [including MS Project &Visio]
Other Requirements:
- Customer Focused
- Hardworking and Tenacious
- Action Orientation
- Tech Savvy
- Result Driven
- Excellent Decision Quality
- Attention to Detail
- Problem Solving
- Excellent troubleshooting and analysis skills
- Impeccable Customer Service and Support Skills
- Customer Focus
- Self-Development
Application Closing Date
30th September, 2020.
4.) Service Fulfillment Engineer (Abuja)
Job ID: 77
Location: Coscharis Plaza, Garki, Abuja
Department: Business Operations
Function: Service Delivery & Support
Reporting to: Team Lead, Network Core & Service Delivery
Travel Frequency: Occassional
Purpose of the Job
- Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.
- He will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers. These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
- He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution. Your key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.
- He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including pre-sales support, service delivery (installation & configuration) as well as support calls or visits.
- In addition to the above, he is also required to provide routine in-house training and mentoring for lower level staff and other units where required.
Expected Key Results:
- Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX Network as well as for enterprise customers as per agreed set standards and SLAs.
- Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
- Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
- Reporting
- Asset Management
Educational Qualifications
- B.Sc in Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)
Functional Skills:
- Understanding of Communications Networks. Cisco network certification is required.
- A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
- High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
- Fluent English
- Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization
Work Experience:
- At least 1 year experience within the telecoms space as a Network/Communications Engineer
- A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)
- A good grasp of technical (wireless & wireline) installations and willingness to learn more
- Practical Experience with Network Connectivity Devices (Routers & Switches)
- Experience with LAN/WAN Network Design and Configuration
- Good working knowledge of Microsoft Office Suite [including MS Project &Visio]
Other Requirements:
- Customer Focused
- Hardworking and Tenacious
- Action Orientation
- Tech Savvy
- Result Driven
- Excellent Decision Quality
- Attention to Detail
- Problem Solving
- Excellent troubleshooting and analysis skills
- Impeccable Customer Service and Support Skills
- Customer Focus
- Self-Development
Application Closing Date
30th September, 2020.
5.) Territory Manager (Oyo)
Job ID: 76
Location: New Bodija, Ibadan
Department: Business Operations
Function: Territory Management
Reporting to: Regional Sales Head, West
Travel Frequency: N/A
Purpose of the Job
- To daily provide leadership and direction required to ensure that customer relationships are developed and maintained by providing excellent products and services that add value to the customer while minimizing costs and risk to the company.
- The role will combine the use face-to-face sales activities and management of the activities of Accounts in allocated territory, to gain market share and increase the awareness, appreciation, and understanding of the IPNX Brand.
- The Territory Manager will be the main communication conduit between IPNX and the specific business served in the area.
- To establish and drive individual annual target of assigned team members.
Expected Key Results:
- Maintain Industry/ Regional Strategic Leadership for improved business Performance.
- Business Profitability
- Thorough Understanding of Customers’ needs
- Business Development
- Relationship Management
- Budget Achievement
- Management of Sector / Industry Team Leads
Educational Qualifications
- BSc / BA degree in Business, Finance, Engineering or its equivalent (2.2/Upper Credit Minimum)
- Master’s degree/ MBA is added advantage
Functional Skills:
- Ability to penetrate accounts and meet with stakeholders within accounts/ regions/sectors
- Capability to be a structured thinker with a strong analytical approach.
- Excellent research, problem solving, and analytical skills, including excellent PowerPoint and Excel capabilities, with impeccable analytical and business judgment.
- Excellent quantitative analysis and financial modeling skills; high proficiency in Excel.
- Ability to synthesize information quickly and present insights to senior management.
- Background or demonstrated interest in telecom, technology or media industries.
- Ability to Understand industry trend
- Ability to understand key players and stakeholders within regions / segments
- An active listener, Motivated self-starter, proactive and action-oriented
- Good communication and business writing skills
- Excellent interpersonal, collaboration and problem-solving skill
- Strong persuasive and negotiation skills
- Excellent Presentation skill and customer service capabilities
- Good documentation and process management skills
Work Experience:
- 5 – 10 years of sales or related experience Sales management experience preferred
- Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
- Experience working in large matrixed environments including cross-functional collaboration with a diverse set of stakeholders to get results across multiple groups throughout the organization
- Experience working in the region/sector
- Leadership experience with strong business acumen and knowledge of the technical market landscape
- Experience in Client Management & Growth Strategies of an assigned portfolio of clients
- Have proven results in successfully closing new business, ideally selling to blue-chip companies.
Other Requirements:
- Customer Focus
- Tech Savy
- Action Oriented
- Drive Results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality.
Application Closing Date
30th September, 2020.
6.) Account Manager (Entry Level)
Job ID52
Location: Lekki/ Ikeja/ Victoria Island/ Apapa – Lagos
Department: Business Division
Function: Business Development
Reporting to: Territory Manager
Travel Frequency: Rarely
Purpose of the Job
- The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
- The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.
Expected Key Results:
- Achieve set revenue growth.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets.
- Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- 0-2 years’ experience within the telecoms space; knowledge of the market, competitor behaviour and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities
Other Requirements:
- Customer Focused
- Action-oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development.
Application Closing Date
30th September, 2020.
7.) Team Lead, Projects
Job ID: 74
Location: Lagos
Department: Infrastructure
Function: Project Delivery Coordination
Reporting to: Head, Deployment
Travel Frequency: Occasional
Purpose of the Job
- The Team Lead, Projects will be responsible for coordinating award-to-deployment activities for projects, in line with standard deployment process and project management principles.
- The TL will also manage customers / stakeholders expectation by proactively notifying them about project issues and their overall impact on schedule & expected delivery dates.
- The role will involve routine visits / spot checks at project sites to ensure on-site challenges are resolved in a timely manner, while meeting scope, quality and project delivery dates.
Expected Key Results
- Effective Project Deployment Coordination
- Accurate & Consistent Reporting of Project Status
- Proactive Control of Project Risk & Issues.
- Quality Assurance and Scope Control
- Documentation, Test and Completion Reports Compliance
Educational Qualifications & Functional Skills
- Academic: Degree or HND in Telecoms, Engineering or Applied Sciences.
- Project Management Certification required.
- Certifications in Fibre Optic Cabling, CFOT or FOA will be an added advantage.
Functional Skills:
- Proven track record of leading field teams to successfully deliver fibre projects (FTTH / P2P) in Estates / MTU, within city high streets and on major highways.
- Sound knowledge of telecom industry best practices, norms, technical requirements & documentation for fiber projects (FTTH & P2P).
- An inherent culture of network documentation (as-build drawing, OTDR test, splice report sheets, e.t.c.)
- Familiar with HSE standards and practices, including Job Hazard Analysis (JHA) skills.
- Excellent quality assurance & cost management skills.
- Proficient use of design soft wares e.g. AutoCAD, Visio, GIS tools e.t.c.
- Proficient use of data analytics software, e.g. Excel, Word, Google live sheets.
- Excellent communication skills (written & oral).
- Ability to solve complex problems in record time using honed analytical skills.
- Capacity to provide adequate leadership to project supervisors & contractor teams. Have a result-focused team with bias for meeting project delivery targets, over and above a fixation on activities.
- Have a strong culture of effective planning with end-to-end view/understanding of project objectives, assumptions and risks.
- Tech & automation savvy. Have a strong bias for innovation & systems-thinking.
- Display customer centricity in response to requests, project delivery speed, team and stakeholder engagement.
Work Experience:
- At least 4 years working in the telecommunications industry, with experience in fiber network deployment
- FTTH and P2P fiber maintenance experience i.e. ability to splice and terminate fiber using splice machines, test, analyze & resolve fiber link issues using OTDR, Light Source/Power Meters (LSPM) & VFL, properly identify fiber cores by colour & codes.
- Good experience working in organizations with integrated OSS/BSS applications.
Other Requirements:
- Bias for Action
- Result Oriented
- Customer Focus
- Tech savvy
- Highly innovative
- Ability to optimize work processes
- Resilience
- Self development
- Nimble Learning
Application Closing Date
30th September, 2020.
8.) User Experience Officer
Job ID: 68
Location: Lagos
Travel Frequency: N/A
Department: Retail Division
Reporting to: Team Lead, Customer Retention
Function: User Experience
Purpose of the Job
- The User Experience Officer is responsible for providing feedback and participates in end-user focus groups, readiness reviews, and other sessions as an advocate for customer requirements, customer features, troubleshooting support in collaboration with relevant teams.
- To deliver unparalleled customer experience to retail buying customers. The role will work collaboratively with product owners and managers to identify user issues, design solutions and develop working prototypes and build relationships across teams to promote collaboration and efficiency that will raise the bar for the user experience.
Expected Key Results:
- User Experience Management
- Customer Satisfaction through Evaluation
- User Experience
- Customer Insight through Stakeholder Management
- Service Delivery & Performance Measurement
- Team Work and Performance
Educational Qualifications & Functional Skills:
- Bachelor’s degree in Business Administration, Sales or related field (2.2/ Upper Credit Minimum)
- Strong people management and engagement skills
- Strong oral and written communication skills
- Assertive and respectful personality who views any customer loss as an unacceptable occurrence
- Process-driven and organized, approaching problems in a systematic way
- Highest ethical standards, integrity, authenticity, credibility, and character
- Proven track record of surpassing objectives and delivering exceptional results
- Great time management skills and with a self-starter attitude
- Have an eye for details and the ability to adapt your writing style accordingly
- Excellent telephone manners and great written communication skills at all levels that demonstrates empathy and understanding during calls and when appropriate
- Ability to speak the language of Analytics & non-technical stakeholders
- Stakeholder management: ability to interact seamlessly with C-suite employees
- Demonstrate a clear understanding of the latest trends in customer experience
- Understanding of the importance of good media communication for a large organization
- A keen commercial awareness and the ability to rapidly identify issues and propose solution
- Ability to build successful relationships at all levels
- Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions
- Ability to gather and interpret data in an unbiased fashion
- Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
- Have an entrepreneurial spirit
- Ability to demonstrate a mature understanding of key business needs
- Excellent documentation and PowerPoint presentation skills.
- Good project and time management skills – Ability to work independently and manage one’s time.
- Problem-solving skills, attention to detail and interpersonal skills
- History of career growth, consistently meeting and exceeding goals and increasing responsibilities
- Knowledge of business and management principles involved in strategic planning and resource allocation
Work Experience:
- Minimum of 3 years account management/customer success/sales experience required
- Experience of working in a user experience capacity, ideally across both Business and Retail organisations
- Experience using Customer-centric capabilities and delivery of programmes across multiple businesses.
- Experience working in a complex matrix environment is desirable
- Good understanding of Customer Insight approaches and methods
- Experience in Telecommunications industry will be an added advantage
- Experience in similar roles within IT or Hospitality environment, preferably both
- Extensive experience working strategically with a large customer base within the business intelligence and analytics space
- Experience of managing effective customer consultation including using social media tools in business
Other Requirements:
- Customer Focus
- Tech-savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
Application Closing Date
30th September, 2020.
9.) System Analyst / Developer – OSS / BSS
Job ID: 72
Location: Lagos
Department: Information Systems and Technology
Function: System Analysis and Software Development
Reporting to: Head, Information Systems & Technology
Travel Frequency: Occasionally
Purpose of the Job
- Primary responsibility for the development and support of the OSS / BSS platform and its integration with other systems and applications.
Expected Key Results:
- Develop and build software and applications.
- Ensure feasibility and usefulness of projects.
- Periodic project status reports
Educational Qualifications & Functional Skills
- Minimum 2.1/ Upper Credit Bachelor’s Degree in Computer Science, Computer Engineering, or Computer Information Systems or any related field or a combination of related experience and education.
Work Experience:
- Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required.
- Demonstrated experience developing database-driven web applications using PHP, Python, Ruby on Rails, or Java, a plus.
- Previous experience in Telco OSS / BSS software, such as Freeside and FreeRadius, a big advantage.
- Experience with user experience software development using JavaScript including libraries such as JQuery, XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5, Flash)
- Strong integration skills.
- Good understanding of web application development using HTTP REST, software standards, software development life cycle and methodologies.
- Knowledge of software development process, quality control, and impact assessment.
- Demonstrated knowledge in mobile platforms, internet technologies and user interface.
- Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment.
- Experience working with version control systems (Subversion, Git).
Other Requirements:
- Strong team player.
- Ability to mentor less experienced engineers.
- Solid problem solver.
- Ability to quickly learn and apply new toolsets, technology and concepts.
- Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment.
- Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users.
Application Closing Date
30th September, 2020.
10.) Network Services Engineer
Job ID: 69
Location: Lagos
Department: Retail Division
Function: Network Services
Reporting to: Network Services Lead
Travel Frequency: N/A
Purpose of the Job
- The Network Services Engineer is responsible for pro-actively performing network fulfilment activities across all network products
- Assists in troubleshooting customer impacting issues affected by the fulfilment process, diagnose problems and troubleshoot within Data Centre/LAN/WAN/Wireless, or Firewall/Load Balancing/Threat Protection
- Providing design and implementation according to best practices and standards and assist in deploying and supporting Network services and Security for clients.
Expected Key Results:
- Network Service Monitoring
- Network Service Support Analysis
- Network Service Management
- Customer Service
- Perform Monitoring, Backup and Recovery Procedures
- Stakeholder Management.
Educational Qualifications & Functional Skills
- Bachelor’s Degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other Technical disciplines (2.2/ Upper Credit Minimum)
- Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
- Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
- Keen interest in emerging technologies Cloud, SD-WAN
- Good verbal and written communication skills required for interaction with business-users.
- Strong problem-solving skills required for technical issue resolution.
- Organized and structured work habits
- Strong personal time management to coordinate several tasks simultaneously
- Ability to confidently communicate with personnel at all levels of the organization.
- Extensive technical knowledge deploying and managing network and infrastructure environment
- Well organized, articulate and has numerate skills
- Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
- Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
- Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
- Have an entrepreneurial spirit
- Pre-Sales & Post-Sales Management
- Demonstrable communication, interpersonal and relationship management skills
- Environmental / Industry analysis
- Documentation and Strategic planning skills
- Project management skills also desirable
Work Experience:
- 5 years plus experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.
- Experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing (DWDM)
- Working knowledge of health, safety, and environmental protection practices and procedures as they apply to common construction processes
- Experience working within a Service Provider environment on the core network architecture
- Experience working within a multi-vendor network environment – Cisco etc
- Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs in an enterprise organisation
- Extensive experience interacting with clients in both pre- and post-sales capacities
- Experience using data to illustrate business conclusions
- Experience working in a Service Provider environment and providing technical support to end customer solutions
- Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality.
Application Closing Date
30th September, 2020.
11.) Campaign Lead
Job ID: 71
Location: Lagos
Department: Retail Division
Function: Campaigns Management
Reporting to: Head, Sales & Marketing
Travel Frequency: Occasionally
Purpose of the Job
- This role will shape the creative direction, media planning and buying strategies, and integrated digital activities across ipNX’s campaigns.
- To be responsible for developing, planning and directing the promotional activities for ipNX’s products in order to create brand awareness, while communicating the benefits of ipNX’s products to customers and prospects.
- To build brand and audiences; integrating marketing, insight and engagement; and promoting products. Adopt innovative ways to develop the ipNXs audiences, target new visitors and drive revenue.
Educational Qualifications & Functional Skills
- A Bachelor’s degree in Sales, Business Administration, Marketing, Public Relations, International Relations, Information Technology, Business Administration or a related field (2.2/Upper Credit Minimum)
- Professional qualification with the Chartered Institute of Marketing or its equivalent
- Expert understanding of the ad tech landscape, including the different products and companies
- Ability to navigate, influence, manage and lead cross-functional teams without direct line supervision
- Ability to manage through ambiguity and balance multiple dynamic priorities
- Influential storytelling skills, verbal and written
- Communication, analytical and partnership skills
- Knowledge of building B2B demand generation strategies and campaigns
- Ability to balance strategy and campaign execution
- Project management and execution skills
- Ability to be a Technological savvy which is necessary for today’s business to gain a wider consumer reach
- Ability to build good working relationships across diverse business areas and functions, you will be a team player with a positive and flexible attitude to work
- Ability to lead a team towards growth to enhance sales volumes and enhance revenue generation
- Have an entrepreneurial spirit
- Analytic skills must be keen in conducting research and data-driven insights, having an in-depth knowledge of the business’s product, strategic, analytical and marketing concepts
- Ability to possess interpersonal skills that will encourage openness and trust both internally and externally. Showing calmness under stressful situations and in uncertainty, inspiring the same in his team
- Ability to use MS Word and PowerPoint, which are necessary for creating both visually and verbally engaging reports and presentations
- A strong team player, who supports their colleagues and share their skills
- Good interpersonal & work flow management skills
Work Experience:
- 10 or more years of consumer marketing/media experience, with a focus on direct response strategy
- 6 or more years of experience on a client marketing team or a media agency
- 4 or more years of digital direct response campaign experience
- Experience in developing data driven media strategies
- Experience collaborating with creative teams for joint, idea led media plans
- Experience with converting B2B leads to sales and the previous use of marketing automation tools
- Experience developing national and local campaigns
- Extensive marketing experience across all marketing and communications channels and a broad knowledge of campaign planning, execution, agency management & post-event analysis
- Strong experience of stakeholder management
- Experience analyzing campaign results and measure performance against KPIs
- Experience in budgeting, forecasting and planning experience in an operational environment
- Experience in using data to illustrate business conclusions
- Proven track record of achieving targets and driving sales growth in a business
- Prior experience in product management
- Previous experience successfully managing Marketing team ideally from a similar industry
- Strong experience as a line manager and a coach leading diverse teams
Other Requirements:
- Customer Focus
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
Expected Key Results:
- Execute Advertising and Campaign Strategy
- Public Relations
- Advertising and Campaign Budget Management, Activities and Communication
- Campaign Reporting and Analysis
- Stakeholder Management
- Successful Partnership for Revenue Growth and Sustainability
Application Closing Date
30th September, 2020.
12.) Head, Planning & Design
Job ID: 67
Location: Victoria Island, Lagos
Department: Infrastructure
Function: Planning and Design
Reporting to: Head, Infrastructure Planning and Quality
Travel Frequency: N/A
Purpose of the Job
- Responsible for planning FTTh clusters, nodes and reliable wireless network infrastructure designs.
- Contributes to vendor selection, proof of concept designs, network architecture reviews and any other initiatives of the division as directed by the Head, Infrastructure Planning and Quality.
- This role ensures high levels of customer satisfaction and operational excellence during all levels of engagements with customers and stakeholders, proactively providing support and input.
Expected Key Results:
- Delivery of wireline network infrastructure plans and designs.
- Delivery of wireless network infrastructure plans and designs.
- Project Management
- Co-ordinates across despaired parties to deliver value.
- Asset Management
- Direct development of team members.
Educational Qualifications & Functional Skills
- Degree in Electrical / Electronic Engineering / Communications Engineering / Computer Engineering and other related disciplines (2.2/Upper Credit Minimum).
- A master’s degree in Engineering/MBA would be an added advantage.
- A CFOT with emphasis on FTTh Technologies certification is required. Other certifications in networking and project management would be an added advantage.
- Knowledge or experience with GPON, FTTh, radio and transmission technologies.
- Conversant with planning tools (GIS/radio planning tools/MapInfo and CAD tools etc)
- Knowledge or experience of programming and database applications like Python and SQL would be an added advantage.
- Excellent communication and presentation skills.
Work Experience:
- At least 10 years’ experience within the telecoms space.
- Experience in turnkey microwave radio planning design and build.
- Experience in fiber outside plant (OSP) planning and design lifecycle.
- Should be conversant with building and maintaining wireless networks.
- Competent in the use of computer productivity tools.
- Conversant with the use of GIS and CAD Tools to implement designs.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning.
Application Closing Date
30th September, 2020.
13.) Wi-Fi Project Engineer
Job ID: 73
Location: Victoria Island, Lagos
Department: Business Division
Function: Wi-Fi Project Engineer
Reporting to: Service Fulfilment & Support
Travel Frequency: As Required
Purpose of the Job
- Reporting to the Team Lead, Wi-Fi, the Wi-Fi Project Engineer is responsible for designing and deploying carrier grade and reliable Wi-Fi network infrastructure for enterprise customers in accordance with set SLAs.
- He/she is also responsible for overseeing the ‘support and maintenance’ of the installed Wi-Fi network infrastructure within ipNX (Core) as well as deployments for Enterprise Customers (Access).
- He will be responsible for planning, directing and coordinating all activities required to fulfil and maintain enterprise Wi-Fi Services to customers. These include: carrying out extensive surveys to first of all identify the optimal equipment and solutions for delivering the requested services, creating the design diagrams, initiating and completing the procurement process, carrying out the actual installations as projects as well as the maintenance of these installations.
- He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including during surveys, service delivery (installations) as well as during support calls/visits.
- In addition to the above, he is also required to provide routine in-house training where required.
Expected Key Results:
- Network Infrastructure& Customer Management
- Reporting
- Asset Management
- People Management
- Training
Educational Qualifications & Functional Skill
- Education: BSC Computer Science / Computer Engineering / IT Related Disciplines (2.2/Upper Credit Minimum)
- Technical: Understanding of Computer Networks and aspects of Project Management.
- Cisco Network Certification/PMP is a bonus
- Technical: Practical Experience with Network Connectivity Installations (Routers & Switches)
- Technical: Practical Knowledge of Wireless Technology and Installations (any of: RF, Radio, Microwave, GSM, LTE or Wi-Fi and Base Stations)
- Technology: Microsoft Office Suite competence [Bonus: Visio, MS Project]
- Language: Fluent English
- Communication: Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization
Work Experience:
- At least 1 year experience within the telecoms space
- A good understanding of computer networks as well as some aspects of project management (Cisco Certification/ PMP is a bonus)
- A good grasp of technical installations (wireless & wireline), the use of applicable tools and willingness to learn more
- Good understanding of relevant wireless technology (hardware) and other network connectivity equipment including routers and switches
- Good understanding of Microsoft Office Suite including MS Project
- Must be comfortable with MS Visio for drawing survey and network design diagrams
Other Requirements:
- Hardworking and Tenacious
- Resilience
- Action orientation
- Tech Savvy
- Result Driven
- Excellent Decision Quality
- Attention to Detail
- Problem Solving
- Analytical
- Ability to work with teams
- Customer Focus
- Self-Development
Application Closing Date
30th September, 2020.
14.) Team Lead, Planning & Design, Wireline
Job ID: 65
Location: Lagos
Department: Infrastructure
Function: Planning and Design
Reporting to: Head, Planning & Design
Travel Frequency: N / A
Purpose of the Job
- To produce designed documentation that supports the OSP infrastructure deployment.
Expected Key Results:
- Timely delivery of outside plant design
- First level support to team members
- Resource management
- Vendor delivery supervision
- Deliver cost-efficient outside plant designs.
Educational Qualifications & Functional Skills
- Degree in Electrical / Electronic Engineering / Computer Engineering and other related disciplines (Minimum of Second Class Lower/Upper Credit)
- Fibre Certifications: CFOT with emphasis on FTTh Technologies would be an added advantage
- Competent in working with geospatial information system applications – QGIS, ArcGIS
- Competent in the use of spreadsheet applications to perform wide-ranging analysis – LibreCalc, Microsoft Excel
- Competent in the use of Computer Aided Design tools – AutoCAD, FreeCAD
- Knowledge of design techniques, tools and principle involved in production or precision technical plans, blueprints, drawings, and models.
- Programming knowledge and experience or should have a strong predisposition for programming – Python, Java, VisualBasic, etc
- Conversant with regulations, rules and conventions as stipulated by National and local Regulatory Authorities – LASIMRA, FCDA, NCC, etc
- Hands-on knowledge of GIS applications – QGIS.
Work Experience:
- A Team Lead with at least 2 years’ experience in managing sizeable and diverse teams.
- Proficient use of fibre testing and handling tools – OTDRs, splicing machines, etc.
- Experience in working through the planning and design life cycle with internal teams – conceptualization, plan, surveys, design, design documentation.
- Experienced in supervising third-party contractor teams through the planning & design life cycle.
- Experience in conducting Demographic Survey and analysis for outside plan coverage.
- Experience in Technical Site Survey for fibre Outside Plant deployments.
- Knowledge of planning for Central Office & Inside Plant deployment.
- Ability to produce and report site survey outcomes.
- Ability to translate results of Demographic and Technical Site surveys into planning scenarios.
- Experience in producing Outside Plant and Inside Plant expansion designs and all associated reports as may be required.
- Hands-on experience in managing third party Outside Plant design contractor teams.
- Spatial appreciation and dimensioning of built environment and use.
- Proficiency in use of GIS applications – Google Earth, Open Street Map, Open Street View.
- Thorough understanding of fibre cable technologies.
- Data acquisition skills using field notes and mobile e-form applications.
- Fibre plant maintenance & customer activation
Other Requirements:
- Customer Focus
- Tech-savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality.
Application Closing Date
30th September, 2020.
15.) Data Centre Network Engineer
Job ID: 66
Location: Lagos
Department: Infrastructure
Function: Operations
Reporting to: Head, Facilities
Travel Frequency: N/A
Purpose of the Job
- To produce designed documentation that supports the OSP infrastructure deployment.Design, establish, optimize and monitor the Data Centre network infrastructure to achieve an efficient data network with maximum uptime that will allow continuous business operations for both internal and external stakeholders.
Expected Key Results:
- Design and implementation of LAN, WAN and SAN networks of the Data Center according to standards organization best practices and industry directions.
- Ensure the Quality of Service of the Data Centre network by continuous monitoring of network services and performance & reporting of network KPI statistics on a weekly basis.
- Regular optimization of the Data Centre network by tweaking configuration parameters to ensure optimal and stable infrastructure.
- Research and analysis of current and future networking technologies and its benefits to the organization in order to maintain competitive advantage.
- Ensure operational efficiency of colocation services of the Data Centre
Educational Qualifications & Functional Skills
- Bachelor’s degree / HND in any of the following: Electronics and Electrical Engineering, Computer Science, Computer Engineering and other related disciplines. (Second Class Lower/Upper Credit at minimum)
- Possession of Cisco CCNP certification. Other vendor technology certification (e.g. Juniper, Huawei) will be desirable.
- Knowledge of BGP, OSPF, EIGRP, STP, HSRP and other TCP/IP protocols will be beneficial.
- Knowledge of Linux administration with experience in any scripting language is desirable.
- Ability to meet the customers’ need in line with the business requirements.
- Adept at conducting tests to identify faults in network systems.
- Ability to work with sales managers to ensure smooth work operations.
- Knowledge of various forms of Open Source Software will be advantageous.
- Demonstrated troubleshooting and problem-solving skills.
- Candidate must be able to lift, push and pull up to 20kg.
- Candidate must be able to tolerate temperature of below 20° C for extended periods of time.
- Can handle multiple projects and tight deadlines.
Work Experience:
- Minimum of 3 – 5 years of practical experience working in Data Centre network operations and relevant field.
- Experience in troubleshooting complex data centre environments.
- Experience configuring LAN switching infrastructure – VLANs, Trunking, etc.
- Experience with configuring routing protocols and creating VPNs on cisco devices.
- At least 3 years of working with Cisco, Juniper and Huawei network products.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Ability to optimize work processes
- Self Development
- Nimble Learner
- Interpersonal skills
- Self-Starter
- Communication and writing skills
Application Closing Date
30th September, 2020.
16.) Team Lead, Procurement
Job ID: 59
Location: Lagos
Department: Supply Chain Management
Function: Procurement
Reporting to: Head, Supply Chain Management
Travel Frequency: N/A
Purpose of the Job
- Provide and drive procurement (acquisition of goods and services) activities in order to provide effective support to user departments, getting the best value, quality and impacting the bottom line positively through cost reduction.
Expected Key Results:
- Procurement Management
- Expediting
- Stakeholders Relationship management
- Sourcing and tender evaluation
- Team development
Educational Qualifications & Functional Skills
- Minimum 2.2/Upper Credit, Bachelor’s degree Social and management sciences or other related fields.
- MBA/M.sc in related fields (added advantage)
- Certified Professional in Supply Management (added advantage)
- Chartered institute of purchasing and supply certification (added advantage)
- Knowledge of Contract management will be an added advantage
- Strong negotiation skills.
- Conduct staff training and identify development needs.
- Excellent problem solving and analytical ability.
- Ability to write policies and procedures
- Knowledge of SUN system application or any other accounting software.
- Project and time management.
- Sound judgment and initiative.
Work Experience:
- 4-5 year’s relevant experience.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learner
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
Application Closing Date
30th September, 2020.
17.) Employee Experience and Communications Officer
Job ID: 58
Location: Lagos
Department: Human Capital Management
Function: Content creation/curation, employee experience, internal & external communications.
Reporting to: Head, HR Operations
Travel Frequency: Occasional
Purpose of the Job
- Responsible for creating and executing a digital communication strategy for engaging with employees.
- Also, monitoring and improving the overall employee experience across company culture, physical space and technology to produce an engaged, motivated and high performing workforce.
Expected Key Results:
- Wholesome employee experience.
- Internal communication & content curation duties.
- Develop strategies and initiatives that would enhance employee experience.
- Monitoring employee experience KPIs (satisfaction, engagement, productivity) as it relates to company culture, physical space and technology tools.
- Drive leadership awareness, commitment and accountability for the employee experience and diversity and inclusion.
- Foster positive employer-employee relationships through effective communication.
- Design & review copy for print and digital platforms.
- Handle protocols for internal corporate announcements. Create alignment by taking concepts/ideas from various stakeholders to create deeply resonating & engaging content.
- Manage and update all ipNX internal employee digital presences such as career portal, Intranet, etc.
- Report to Executive Director, Corporate Services on trends on all employee experience touch points.
- Create SLAs for vendors as it pertains content and designs for corporate services.
- Assist with general administrative/corporate duties as necessary.
- Perform other duties as assigned by the Executive Director, Corporate Services.
Educational Qualifications & Functional Skills
- Minimum 2.2/Upper Credit, Bachelor’s degree in Computer Science, HR, Communications, Public Relations or related discipline.
- Training/certification in user experience design, user research, usability design or product design is an added advantage.
- Portfolio/case studies- Visual design: e.g fliers, magazines, advertising campaigns etc, User experience design assets: personas, journey maps, wireframes, usability tests etc, copy writing and Video editing and post-production.
- Web design & development: HTML, CSS & JS (Experience of frontend frameworks like Angular, React or Vue.js is a bonus)
- User experience design tools: usability testing, user research, wireframing, prototyping, A/B testing
Work Experience:
- 1-2 years of experience in similar capacity.
- Experience with user experience design techniques e.g. user research, usability testing, wireframing, prototyping, journey mapping, personas etc.
- Creative copywriting, for presentations, email copies, publicity and advertising assets.
- Experience with Adobe Creative Cloud i.e. XD, Photoshop, Illustrator, InDesign, AfterEffects, Premiere Pro.
- Experience with CMS i.e. WordPress, Blogger, LinkedIn Publishing, Medium
- Experience working in social media, online publishing or digital marketing and its tools e.g. Mailchimp.
- Experience working with analytics tools e.g. Google Analytics
Other Requirements:
- Storytelling
- Customer Focus
- Ability to sell
- Action orientation
- Ability to optimize work processes
- Tech savvy
- Drive results
- Self Development
- Nimble Learning
- Resilience
Application Closing Date
30th September, 2020.
18.) Account Manager (Kano)
Job ID: 75
Location: Bompai Road, Kano
Department: Business Operations
Function: Account Management
Reporting to: Regional Sales Head, North
Travel Frequency: Occassional
Purpose of the Job
- The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio as well as seeking / hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
- The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
Expected Key Results
- Achieve set revenue growth.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets
- Ensure compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications
- B.SC Engineering / Computer Science / Marketing / Sales / related disciplines (2.2/Upper Credit Minimum)
Functional Skills:
- Understanding communications Network, Experience in a Business & Retail sales environments; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio.
- Exemplary communication skills both face to face and over the telephone.
- Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management.
- Must demonstrate interpersonal capabilities.
Other Requirements:
- Customer Focused
- Action Oriented
- Result Oriented
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
Application Closing Date
30th September, 2020.
19.) Talent Scoping Specialist
Job ID: 80
Location: Lagos
Department: Human Capital Management
Function: Service Delivery & Support
Reporting to: Recruitment Talent Sourcing & Pipeline Mgt
Travel Frequency: Occassional
Purpose of the Job
- The Talent Scoping Specialist (TSS) is accountable for sourcing, building, managing the ipNX recruitment talent pool and pipeline; and are tasked with the objective of sourcing out hard-to-find talent online and at recruitment events
- The TSS is responsible for searching and identifying potential employees via direct engagement and relevant online talent hubs for potential employees who match the description of the vacant role profiles
- S/He will manage the recruiting social media platforms and the talent pipeline database. include sourcing candidates through various channels, planning interview and selection procedures and hosting or participating in career events.
Expected Key Results:
- Talent Scoping
- Online & Social Media Platform(s) Management
- Talent Pool & Talent Pipeline Database Management
Educational Qualifications
- B.A / B.Sc. / HND in Employment / Labour Relations & Human Resource Management or relevant field (2.1/Upper Credit Minimum)
Functional Skills:
- Excellent ICT skills of knowledge of applications and databases to connect and reach out to potential candidates
- A working knowledge of human resources functional areas, labor regulations and practices
- Must have comprehensive knowledge of ethical and professional recruitment standards associated with employment in the labour workforce
- Background and/or understanding of sales acquisition strategy is essential
- Excellent verbal and written communication skills
- Excellent eye for detail
- Strong Analytical skills
Work Experience:
- Minimum of 2 years of proven experience in talent sourcing and acquisition
- Previous experience developing and executing recruiting marketing and branding strategies
- Hands-on experience with job screening, hiring practices and talent acquisition.
- Familiarity with social media, resume databases and professional networks (e.g. LinkedIn, Facebook, Naira Land, Stack Overflow and Github)
- Strong networking, good references and long relationship with the candidates is essential
- Experience in the continual development of talent pipelines and sourcing potential candidates
- Excellent understanding of full-cycle recruitment processes
Other Requirements:
- Customer Focus
- Tech-savvy
- Action orientation
- Confident
- Resilient
- Drive results
- A self-starter
- Cultivate Innovation
- Ability to optimize work processes
- Nimble Learning
- Ensures Accountability
- Drives Engagement
- Excellent Decision Quality
- Ability to multitask and prioritize daily workload.
Application Closing Date
30th September, 2020.
20.) Internal Communications Specialist
Job ID: 79
Location: Lagos
Department: Corporate Services
Function: Internal Communications, Content Development, Documentation & Distribution
Reporting to: GED, Corporate Services
Travel Frequency: Occasional
Purpose of the Job
- The Internal Communications Specialist is accountable for creating, implementation, maintaining, aligning, updating and distributing internal/employee communications content across the divisions and departments; keeping staff informed and increasing engagement through several channels, such as the ipNX intranet, email bulletins, social media, ipNX career portal and regular newsletters.
- The ICS is also responsible for the management of internal communications content and forums which create excitement, drive engagement, align teams and individuals and shape culture.
Expected Key Results
- Internal Communications Strategy
- Content Management
- Effective Communication Channel Management and Engagement
- Staff Satisfaction and Engagement evaluation and improvement Service Delivery
- Documentation Management
Educational Qualifications
- BA/B.Sc./HND in Mass Communications, Public Relations, Journalism and Marketing or related field (2.1/Upper Credit Minimum)
Functional Skills:
- Professional qualification from the Chartered Institute of Public Relations or the Chartered Institute of Marketing will be an added advantage
- Masters’ degree in the relevant field will be an added advantage
- Understanding of the importance of good media communication for a large organization
- Excellent writing, editing and proofreading skills as well as well as and creating content that inspires consumer debate and discussion to drive engagement
- Strong documentation, presentation, and speaking skills
- Embrace change and have experience in supporting change management process
- Enjoy working within a fast-paced, performance-based financial institution or similar professional environment
- Be a self-starter, able to work with general direction and exercise independent judgment
- Proven experience in the development and production of creative and engaging social content
- Good project and time management skills – Ability to work independently and manage one’s time.
- Good interpersonal and relationship-building skills
- A deep understanding of all Social platforms including Facebook, Instagram, Twitter, Snap and YouTube
- Ability managing multiple stakeholders with strong examples of clear and concise communication
- Ability to build successful relationships at all levels
- Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
- Have an entrepreneurial spirit
- Ability to demonstrate a mature understanding of key business needs
- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
- History of career growth, consistently meeting and exceeding goals and increasing responsibilities
Work Experience:
- At least 3 years communications and content experience, especially internal/corporate/ employee communication, for a large organization
- Cognate experience in writing for a variety of different audiences is also desired. General journalistic or marketing experience is beneficial
- Prior management of complex projects and advising senior managers is an added advantage.
- Extensive experience in using social analytic tools to review reports and insights to action change
- Proven experience and a strong understanding of content strategy
- Writing or blogging experience is desirable
- Experience working on a content-driven or media organisation
- Experience using Customer-centric capabilities and delivery of programmes across multiple business
- Experience working in a complex matrix environment
- Experience in Telecommunications industry will be an added advantage
- Experience in using analytical skills to own problems through to resolution as well as being able to analyse statistical data
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
Application Closing Date
30th September, 2020.
21.) Systems Administrator
Job ID: 53
Location: Victoria Island, Lagos
Department: Research and System Architecture
Function: Systems Administrator
Reporting to: Chief Technology Architect
Travel Frequency: Occasional
Purpose of the Job
Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure to enable continuing innovation within the infrastructure.
Expected Key Results:
- Administer server’s infrastructure in accordance with standards and project/operational requirements.
- Identify and promote best systems administration practices and patterns.
- Perform continuous system monitoring.
- Provide Tier II/other support.
- Participate in disaster recovery planning and testing.
- Identify approaches that leverage our resources and provide economies of scale.
Educational Qualifications & Functional Skills
- Minimum 2.1/Upper Credit Bachelor’s Degree in Engineering/Information Technology/Computer Science.
- Systems Administrative role in Linux environment.
- Previous years of experience working in ISP environment.
Work Experience:
- Linux, Windows Server, Solaris administration experience necessary, in that order of preference.
- Experience with scripting, installation and migration concepts – in Bash, Perl, Python.
- Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus.
- Experience administering centralized data backup and recovery infrastructure, including installation and configuration of open source data backup solutions like Bacula, amanda, BareOS, etc.
- Experience deploying and administering web servers – Apache/Nginx/Tomcat.
- Working knowledge of cloud technologies like OpenStack, a plus.
- Experience with Dev/Ops tooling to build, configure and deploy, a plus.
- Experience with configuration management tools (Chef, Ansible, Salt Stack, Puppet)
- Working knowledge of open source CPanel (website admin panel) and Relational Database Management System like MySQL, PostgreSQL, etc.
- Experience supporting a high traffic customer-facing website infrastructure.
- Experience administering and troubleshooting load balancing appliances in a production environment.
Other Requirements:
- Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
- Project management skills a definite asset
- Strong understanding of the organization’s goals and objectives
- Problem solver
- Ability to work under pressure
- Customer Focus
- Tech-savvy
- Team Work
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
Application Closing Date
30th September, 2020.
22.) Network Implementation & Support Engineer
Job ID: 48
Location: Port Harcourt, Rivers
Department: Business Division
Function: Implementation & Support
Reporting to: Team Lead, Operations & Maintenance (East)
Travel Frequency: Occasionally
Purpose of the Job
- To improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customers.
Educational Qualifications & Functional Skills
- Minimum of 2.2 / Upper Credit Bachelor’s Degree in Computer Engineering, Electrical Electronics or any IT related Degree
- Customer centric and stakeholders’ management
- Good LAN / WAN network design and implementation skills.
- Ability to solve complex problems in the shortest available time using honed analytical skills.
- Good interpersonal skills with customers, vendors and members of team.
- Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
Work Experience:
- At least 2 years in the telecommunications industry.
Other Requirements:
- Customer Focus
- Tech-savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning.
Expected Key Results:
- Corporate / FOS Incident Management
- Preventive Maintenance
- Re-sale Engineering
- Report Management
- Back Office Support
- Project Implementation Management
- Inventory Management.
Application Closing Date
30th September, 2020.
23.) Account Manager (Lagos)
Job ID: 36
Location: Lekki / Ikeja / Victoria Island / Apapa
Travel Frequency: Rarely
Department: Network Services Division
Reporting to: Territory Manager
Function: Business Development
Purpose of Job
- The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
- The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.
Expected Key Results:
- Achieve set revenue growth.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities
Other Requirements:
- Customer Focused
- Action-oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
Requirements:
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
Application Closing Date
30th September, 2020.
24.) Technical Support Engineer (i-TAC Engineer)