Job Vacancy @ Kempinski Hotel Gold Coast City – Assistant Front Office Manager
Job Description
Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country.
Assistant Front Office Manager
The role of the Assistant Front Office Manager is to assist the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards.
Main Responsibilities
- Direct front office operation such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs.
- Participate in the development, implementation and review of the policies, procedures, practices and standards.
- Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.
- Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling.
- Maintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers’ complaints to ensure their satisfaction.
- Greet VIP guests upon their arrival and escort them to their room. Establish good rapport and offer assistance for the duration of their stay.
- Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
- Identify training needs, plans training activities and oversee their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.
- Assist in the preparation of the annual budget and manning guide and manage within budgetary guidelines.
- Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
- Accomplished a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills And Qualifications
- Bachelor’s Degree or equivalent in any related field such as Administration or Tourism Management, Hospitality Management
- 3 years experience in a Front Office Management position preferably in an international five-star hotel
- Ability to work and communicate in a multinational environment:
- English – excellent oral and written skills
- Additional language – beneficial
- Supervisory skills
- Luxury Hotel Experiences
- Good Communication skills
- Computer literacy adapted to the field of training:
- Proficiency in Microsoft Office (Word, Excel and PowerPoint)
- Advanced knowledge of Opera
- Basic knowledge of Micros
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Team oriented
- Motivational
- Planning/ Organization
- Problem solving & Decision making
- Adaptability/ Flexibility
- Concern for quality
- Results oriented
- Cross cultural sensitivity
- Customer service orientation
- Listening and Communication Skills
- Friendly and caring
- Analytical thinking
- Stress Management
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Embrace an experience as individual as you are!
Assistant Front Office Manager
How to Apply
Submit your CV and Application on Company Website : Click Here
Closing Date : 3rd May. 2022
Enter your name and email below to receive free career updates.
Recent Posts:
🇦🇺 Hopkins Centre Scholarship at Griffith University 2025 (,480 per Year)
By Editorial Staff
/ September 19, 2024
🇬🇧 Changes in UK Visa for International Students 2024/25 – What They Mean for You
By Editorial Staff
/ September 19, 2024
🇬🇧 5 Best Agencies for UK Work Visa Processing 2025
By Editorial Staff
/ September 19, 2024
🇸🇰 Slovakia National Scholarship Programme (NSP) for International Students (€620/€1,025.50 per Month)
By Editorial Staff
/ September 19, 2024
🇸🇮 Discover Seasonal Work in Slovenia: Earn €800 to €1,500 per Month
By Editorial Staff
/ September 18, 2024
🇨🇭 Switzerland University of St. Gallen (HSG) Excellence Scholarships 2025 (CHF 6,252 per Semester)
By Editorial Staff
/ September 16, 2024
🇱🇺 Navigating Luxembourg’s Job Market: A Guide to Work Visas, In-Demand Professions, and Benefits
By Editorial Staff
/ September 14, 2024
🇨🇦 Ottawa International Mobility Program: Career Opportunities in Canada’s Capital
By Editorial Staff
/ September 13, 2024
🇩🇪 Germany Au Pair Visa with €260/Month Pocket Money – Eligibility and Process Guide
By Editorial Staff
/ September 12, 2024
🇨🇦 Canada Visa Sponsorship Jobs: 10 Most In-demand Jobs in Canada 2025
By Editorial Staff
/ September 12, 2024
Disclaimer: Careerical eConsult posts job listings for the convenience of job seekers. We do not endorse or recommend employers, and a posting does not constitute an endorsement or recommendation. Careerical eConsult explicitly makes no representations or guarantees about positions listed on our website. Careerical eConsult is not responsible for safety, wages, working conditions, or other aspects of employment. It is the responsibility of applicants to research the integrity of the organizations to which they are applying. We advise you to use caution and common sense when applying for any position with an organization or private party.
About Company
Apply for job
Related Jobs
Discover more from Careerical eConsult
Subscribe to get the latest posts sent to your email.