Job Vacancy at Ericsson Ghana - MSIP Operations Assurance

Accra, Greater Accra, Ghana Posted 4 years ago Posted on Analyst/ Quality Control

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

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Our Exciting Opportunity
You will
To be successful in the role you must have

Our Exciting Opportunity

We are looking for a member to be part of our Managed Services team! As a part of our MSIP Operations Assurance team, you will play a key role in managing the delivery of services and resources on our “live” customer network.

Based on our customer’s network specifics, you will ensure the daily coordination of our customer network operations and maintenance activities, including optimizations and field operation activities coordination, according to Ericsson’s and the customer’s network particularities and requirements.

You will

Manage end-to-end Operations and delivery of operations & maintenance activities for specific customer, including preparation of the live customer network and assisting the program manager in resources and timing definition and tracking
Be Responsible for the financial and operational and delivery performance of the Operations Assurance assignments within a Managed Services Deal.
Be Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA)
Serve as the primary escalation point for critical incident, Network Delivery Operations escalations, and performance reporting towards the customer.
Validate and approve integration test results for a new service, terminal and equipment type or vendor
Secure the availability and accuracy of the customer’s asset configuration information to be used by all delivery units
Participate on various change management boards, and forums as needed and coordinate customer participation as necessary
Ensure acceptance tests are performed locally and globally with customer involvement and approval as necessary
Continuously drive for efficiency, improvements and excellence in service delivery

To be successful in the role you must have

Technologically, Ericsson Customer Interactive System and/or Charging System experience with operations background is a must
Knowledge of Managed Service telecom operations
Strong Leadership in managing complex teams, partners, customer
Ability to work collaboratively and innovatively to bring upon continuous improvement in operations
A solid data analysis skill
Team player to work in an outstanding environment of working with an amalgamation for Solutions improvements for issues highlighted by operations
An innovative mind set of a good bent towards automations.

How to Apply

Qualified and interested individuals should click on the button below to apply.

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