Job Vacancy at British Council, Ghana – Accounts Relations Manager

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

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These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Role Purpose

• The purpose of this role is to build relationships, identify needs and enhance opportunities with key accounts to meet business related targets.
• The role is also required proactively resolve issues, add value and ensure delivery on expectations. On a daily basis the role executes the country key account strategy and plan.

Main opportunities and challenges for this role

• Understand and foresee country conditions to spot and act on opportunities
• Providing timely feedback on commercial planning scenario's that have changed
• Achieving sales/ account targets and ensure customer satisfaction

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Main Accountabilities

Market and customer intelligence

• Ensures product/sector knowledge is up to date and forward thinking
• Provides account /country specific input into market intelligence activities, innovation and business development/marketing plan/targets

Winning business

• Adds value to key accounts and looks at opportunities for retention through cross-sell and other initiatives
• Flags and addressed performance issues in delivery and proactively seeks solution for an amicable resolution
• Monitors capacity and drives up/pull forward B2B2C sales to fill capacity
• Practices Relationship Management, development and reviews (including mapping and delivering F2F touch-points, annual and quarterly reviews for big accounts)
• Builds and develops networks around existing clients to cultivate segments
• Lead on exams presence at events and exhibitions in liaison with marketing team

Account and stakeholder management

• Manages and delivers in year Account Plan
• Develops out of year Account Plan
• Links with B2B support from Operations team to set and review quality of delivery to support account relationship.
• Links with Marketing for targeted events, campaigns and collateral to support retention and value add
• Delivers product promotion workshops
• Undertakes contract review and refresh
• Works to defined Account Relationship standards and frameworks
• Prioritises own work activities, from long terms plans into day-to-day activities.
• Builds relationships and uses influence to work with others internally to grow the business
• Proactively seek feedback from stakeholders to feed into service delivery improvement strategy

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Analysis & reporting

• Using standard procedures and templates, regularly records, analyses and reports on operational activity levels and performance data, to support senior managers in making timely and effective business decisions that respond to operational needs

About You (essential Requirements For The Role)

• University Degree in any subject
• Proven experience of designing and implementing business development or marketing plans in an education sector context.
• Minimum 2 years’ experience in Business Development / Operational Delivery/ Customer Relationship Management

Desirable Requirements

• Experience of working with UK exam boards & school qualifications
• Prior experience of Examinations operations/delivery
• Prior experience of working with English Language Assessment Services
• Fluent written and spoken Arabic

Further Information

• Role: Account Relations Manager, Kuwait Req No: 13681
• Number of positions :2
• Pay Band: PB6/G
• Location: Kuwait
• Contract type: Indefinite contract.
• Closing date and time: 10 October 2021 (23.59 Gulf Standard Time)
• Salary: KD 618.8/- and a housing allowance of KD 100/-

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Other requirements: This role is open to candidates who have the legal right to work in Kuwait and who has a transferrable visa.

Please note that all applications should be submitted only in English.

It is advisable to apply in advance to avoid any technical issues at the last moment.

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

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If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

How to Apply

Qualified and interested individuals should click on the button below to apply.

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