Job Vacancies @ Catholic Relief Services (CRS) – 16 Openings

Catholic Relief Services (CRS) is an international non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist persons on the basis of need, regardless of creed, ethnicity or nationality. CRS works through local church and nonchurch partners to implement its programs, therefore, strengthening and building the capacity of these partner organizations is fundamental to programs in every country in which CRS operates. CRS has worked in Nigeria for more than 25 years.

Catholic Relief Services (CRS) is recruiting to fill the following positions:

1.) Accountability Officer
2.) Senior Officer, Partner Safeguarding
3.) Consultant for the Engagement of Media Firm for the Monitoring of Post ITN Mass Campaign Jingles (x7)
4.) Consultancy: ToR for the Engagement of Media Firm for the Airing of Post ITN Mass Campaign Jingles (x7)

Location: Abuja (FCT)
Supervisory Responsibilities: none

About CRS Nigeria

• CRS has been supporting program activities in Nigeria for over 30 years and has long-standing relationships with Church and non-Church partners and communities throughout the country. The Nigeria country program has a diverse funding base with projects in health, nutrition, food security and agricultural livelihoods, microfinance (SILC), emergency response and peacebuilding. CRS/Nigeria currently has over 210 national and 8 international staff.
• With an FY22 annual budget of over USD $100 million, coupled with strong donor interest in supporting CRS’ work in the country, significant growth opportunities exist for the CP. The CP has been supporting emergency activities in the NE states since 2015 with offices in Damaturu, Maiduguri and Yola.

Job Summary

• The Accountability Officer will be the Nigeria Country Program’s primary support person on Accountability, will build capacity, monitor performance against accountability standards, and, crucially, will, in the first instance be the first point of contact for beneficiary complaints on CRS projects implemented outside the North-East region of Nigeria.
• As such the Accountability Officer will maintain a role and mechanisms based on the highest integrity which beneficiaries will trust. Your service and community relations skills ensure that the local partners and communities feed into and benefit from CRS projects that consistently applies best practices and continuously works towards improving their impact.

Roles and Key Responsibilities

• Ensure all beneficiaries are aware of the key elements of CRS’ accountability policy and procedures and the expectations and standards required of CRS staff and partner staff, and how this should be applied within their roles.
• Develop Accountability IEC materials in language that can be widely understood (including people with low levels of literacy) by CRS’ program participants relevant program locations
• In coordination with Project Managers, facilitate, or support others to facilitate, awareness sessions and promotion of Accountability in a way that can be widely understood by program participants
• Maintain records of Accountability awareness raising and promotion activities, including numbers of participants, and submit to MEAL Coordinator as required
• Maintain and strengthen the Feedback Response Mechanism (FRM) which ensures all beneficiaries can make confidential complaints and be confident in response processes
• In coordination with program staff and partners and in consultation with program participants, design FRM that all beneficiaries can safely access. The FRM could be used to promote accountability to beneficiaries of CRS and partners staff behavior against the CRS’ values as well as HAP standards
• Develop standard talking point and Frequently Asked Questions (FAQ) align to nature of feedback in collaboration with MEAL Coordinator and Program Managers.
• Monitor complaints received and response (follow up) processes through developing and maintaining a logging or tracking mechanism
• Adapt and improve the CRM based on monitoring of its effectiveness
• Remembering confidentiality, with the Program Managers, analyze patterns and trends in complaints to help CRS improve its programming
• Prepare weekly and Quarterly reports presenting the learnings from the feedback received per project
• Ensure that feedback is routinely recorded, reviewed, and responded timely align with feedback mechanism guidelines.
• Communicate and disseminate complaints handling procedures, policies, and tools as appropriate to beneficiaries, project staff and other stakeholders.
• Work with the respective project accountability focal points to ensure donor and government stakeholder information needs are responded to and tracked in line with project’s donor compliance checklist
• Primarily manage the toll-free hotline by receiving, documenting, and facilitating effective timeline response to all feedback
• Coordinate communication and facilitate information sharing among the project team, implementing partners, and project beneficiaries at the community level to assist local partners in strengthening the community interest, involvement, and support networks.
• Work with Project accountability focal points to ensure adequate involvement of community leaders, community representatives, and local government representatives in the overall implementation and improvement of project activities.
• Periodic review of accountability practices and Support Learning and Adaptive Management Practices
• In collaboration with programming and MEAL staff, review and refine accountability practices on a periodic basis and address any gaps or challenges that arise.
• Build capacity of all staff, partners, and project participants on accountability standards
• In coordination with Program Managers, develop training and refresher modules that ensure that all participants have an in-depth understanding of Accountability and are equipped to apply it in their working lives.
• Facilitate training for all required personnel using appropriate language, adult learning methodologies and materials.
• Maintain records of training participation and submit to MEAL Program Coordinator as required.
• Support the MEAL coordinator in tracking project compliance with the CRS MEAL Policies and Procedures, including ensuring FCRM data is used to complement project monitoring data in promoting adaptive management.
• Update periodically the CP results dashboard and support the tracking of CP learning agenda

Qualifications
Basic Qualifications:

• Bachelor’s Degree in Sociology, Psychology, Social Sciences or related fields required. Experience may substitute for education
• Minimum of 3 years of work experience in project support. Experience in the field of Accountability and for an NGO would be a plus.
• Additional education may substitute for some experience.
• Experience in participatory action planning and community engagement.
• Experience monitoring projects and collecting relevant data preferred.
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).
• Experience with data analysis and visualization (using Power Bi) will be an added advantage

Required Languages:

• Fluency in English and Ibibio Language is required. Pidgin, Hausa, and/or Tiv language will be an added advantage

Knowledge, Skills and Abilities:

• Observation, active listening, and analysis skills with ability to make sound judgment
• Good interpersonal skills and the ability to interact effectively with diverse groups
• Proactive, results-oriented, and service-oriented

Key Working Relationships:

• Internal: Project Accountability Focal Points, Project MEAL Managers, MEAL Officers, Program Manager
• External: Community Members, Partner Staff

Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent

Disclaimer:This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

What we Offer

• CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.
• Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Application Closing Date
16th September, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.
• CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.
• EOE/M/F/D/V - CRS is an Equal Opportunity Employer. (For all US and International positions)
• CRS' talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.
• CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate or global telecommuter, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.
• CRS is an Equal Opportunity Employer

Location: Abuja

Job Summary

• The CP Partner Safeguarding Sr. Officer/FP is a new or current CRS staff member who will oversee and coordinate the roll-out of the forthcoming partner safeguarding procedures and minimum standards to implementing partners at the CP level.

Roles and Key Responsibilities
Regional Coordination and Learning:

• Participate in a series of ToT (Training of Trainers) events on the partner safeguarding procedure/framework and minimum standards
• Act as a liaison between the CP and the Regional Partner Safeguarding Advisor on partner safeguarding
• Participate in relevant learning events and a regional partner safeguarding community of practice and share experiences and lessons learnt with other partner safeguarding staff.

Implementation of Partner Safeguarding Procedures:

• Conduct a mapping of implementing partners and develop CP partner safeguarding annual workplan in collaboration with other relevant CP staff
• Organize orientation sessions for senior partner staff on the minimum standards and assessment process and tools
• Coordinate and conduct partner safeguarding assessments according to the procedures
• Coordinate with other relevant CP staff and departments supporting the partner assessment process and collating their contributions (if applicable)
• Ensure partners submit improvements plans following the outcome of their assessment as per procedure
• Conduct partner follow-up visits within the required timeframe
• Coordinate all partner safeguarding capacity strengthening activities in line with the partner’s improvement plan. This includes:
  • Providing partners with relevant templates and tools
  • Organise and conduct online or face-to-face training to partners and technical accompaniment on relevant minimum standards (as per training materials and guidance provided by the Ethics Unit)
  • Coordinate technical support of other CP staff and departments (e.g. Investigation Focal Point, HR, MEAL) to partners.
• In consultation with the Regional Partner Safeguarding Advisor, to contextualize and make necessary adaptations of partner safeguarding training materials and tools provided by the Ethics Unit
• Coordinate, conduct and communicate the re-assessments of partners as per the Partner Safeguarding Procedure
• Ensure that documentation from the assessments, re-assessments and follow-up visits are safely stored in the office and relevant documents are uploaded onto Gateway.

Coordination and Communication at CP level:

• Be the first point of contact for partners in relation to the partner safeguarding procedures and provide partners with appropriate information and technical resources
• Be the first point of contact for CP staff in relation to the partner safeguarding procedures and other partner safeguarding requests and questions
• Write regular (e.g. monthly/quarterly) progress reports on the roll-out of the partner safeguarding procedures and share with supervisor, SMT, partnership staff and regional partner safeguarding advisor
• Organise regular meetings with key program, risk& compliance, operations, partnership staff (if applicable) and any other relevant CP staff to provide update on the status, progress and challenges of rolling out partner safeguarding procedures at the CP level.
• Ensure the coordination of all partner safeguarding activities with other CP staff involved in partner capacity building activities or assessments, including SRFMP and HOCAI
• If applicable, serve as the point of contact at the CP level for Empower and other CRS initiatives on partner safeguarding.
• If applicable, serve as the point of contact at the CP level on ensuring compliance with partner safeguarding procedures within HRD emergency responses
• any other tasks/duties as assigned by the supervisor.

Supervisory Responsibilities:

• None

Basic Qualifications

• Minimum of five years of experience in the humanitarian or development sector
• Minimum of three years of experience in designing and conducting trainings and/or implementing partnership capacity strengthening initiatives
• Experience of having worked directly with senior staff of implementing partners
• Previous experience in the field of protection or safeguarding
• Experience in conducting assessments (preferred).

Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent.

What We Offer
CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

Application Closing Date
18th September, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.
• Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
• CRS' talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

Locations: Delta, Kaduna, Kano, Katsina, Niger, Taraba and Yobe
Employment Type: Contract

Terms of Reference

• This Terms of Reference (TOR) provides the description and work to be carried out in the monitoring of post ITN mass campaign jingles in Seven (7) states that implemented ITN mass campaign in 2022.

Project Background

• Catholic Relief Services (CRS) is an international non-governmental organization supporting relief and development work in over 100 countries. CRS programs assist persons based on need, regardless of creed, ethnicity, or nationality. As CRS works through local church and non-church partners to implement its programs, strengthening and building the capacity of partner organizations is fundamental to the work of CRS. CRS re-established presence in Nigeria in 2000 and currently focuses on health, vulnerable children, agriculture, extractives and governance, Microfinance, and peace building programming.
• CRS has a long and rich history of collaboration with the Global Fund to Fight AIDS, Tuberculosis and Malaria (Global Fund). In Nigeria, CRS has been a Co-Principal Recipient (PR) for the Global Fund Malaria grant since January 2017. As a Co-PR, CRS partnered with the National Malaria Elimination Program (NMEP), various state governments and malaria partners and stakeholders to coordinate and implement the 2017 long lasting insecticidal nets (LLIN) mass campaigns in 6 states.
• For the 2021-2023 Global Fund Malaria grant, CRS will remain a Co-PR with NMEP and provide robust oversight to the 3 SRs (Society for Family Health, Management Sciences for Health, and Malaria Consortium). CRS will work closely with NMEP, 3 SRs and other partners, to scale up the implementation of life saving interventions and improve access to quality malaria services in the 13 GF supported states.
• These critical interventions include malaria treatment and prevention services such as Seasonal Malaria Chemoprevention, ITN campaigns, Social and Behaviour Change campaign, and testing and treatment interventions. In addition, CRS will deploy ICT4D devices and technology with the Cash and Asset Transfer (CAT) strategy during the mass campaigns.
• Currently, Nigeria is estimated to account for over 23% of the global malaria burden with high mortality rate. Malaria is endemic in Nigeria and remains a source of concern to government and partner. Despite this, Nigeria has made significant progress in malaria prevention and reduction of mortality in the past decades.
• This is because of combination of various intervention by government and partners. The goal of Global fund malaria grant is aimed at attaining the National Malaria Control Strategic Plan (NMSP) 2021 – 2025) of achieving a malaria prevalence of less than 10% and reduce mortality attributable to malaria to less than 50 deaths per 1,000 live births by 2025.
• To reduce the prevalence of malaria, ITN mass campaigns are conducted to make nets available at no cost to the household members. To enhance the utilization of nets, media campaign plays critical role in reinforcing net beneficiaries’ behaviour.

We are recruiting one media firm to undertake the following activity:

• Monitoring of all aired post ITN mass campaign TV/Radio Jingles

Monitoring of Aired Media Jingles:
It is anticipated that the firm will develop a detailed checklist and deploy appropriate materials and expertise to monitor all aired jingles across the seven states with a view to achieve the following:

• Monitor all the placed jingles in media channels in all the states
• Development mechanism to ensure that aired jingles reached all the households and communities in the state.
• Access the quality of jingle transmission across all households and communities
• Access audience participation and access to the media channels

Deliverables for monitoring of post ITN mass campaign media jingles:

• Evidence of monitoring media jingles
• Report of monitoring of media jingles
• Except of the jingles monitored

Eligibility Criteria
Mandatory requirement for the firm:

• A registered member of Advertising Practitioners Council of Nigeria (APCON) / Advertisers Association of Nigeria (ADVAN).
• Must have presence in the state of engagement.
• Evidence of similar work carried out in the past.

Submission and tender requirements:

• Demonstrate that is a Nigerian registered firm. The firm/company shall provide the following: CAC registration and company ownership structure form. Evidence of membership/registration with professional bodies.
• Provide details description of office location, presence and capacity to execute the contract.
• Provide evidence of previous contract executed/carried out in the past for different organization.
• Provide evidence of personnel list and position with organization chart.

Duration of the Contract:

• The contract will be rolled on quarterly basis in 2022 only and subject to availability of fund from donor.

Location of the Contract:

• The contract will be done in 7 states (Katsina, Delta, Kaduna, Niger, Yobe, Taraba and Kano) that implemented ITN mass campaign in 2022.

Management Arrangements and Follow-up:

• The Global Fund Malaria Project ACSM unit will provide overall supervision and management of the activity. Focal contact persons on this consultancy shall be the ACSM Officer and/or the Deputy Chief of Part

Key Working Relationships/Organizations:

• Internal: ACSM officer, Global Fund Malaria Program Team, Deputy Country Representative Health, Country Representative, Operations Manager, Finance, Procurement and Administration Staff, Regional and Senior Technical Advisors, Deputy Regional Directors for Program Quality and Management Quality.
• External: Media houses, State Ministries of Health (SMOH), National Malaria Elimination Program (NMEP) within the Federal Ministry of Health (FMoH), Technical and Financial Partners, Local Fund Agent (LFA) and Global Fund Country Team.

Application Closing Date
16th September, 2022.

Method of Application
Interested and qualified agency / firms should send their Technical and Financial Proposal to: tenders.ngr@crs.org using "NG8856Consultant: Media Firm 2" as the subject of the mail.

Note

• That CRS will deduct and remit to the Federal Inland Revenue Service (FIRS) a 5% withholding Tax from the total consultancy fees in accordance with the Nigerian Tax Law.
• Only qualified Agencies will be contacted upon proposals received

Locations: Delta, Kaduna, Kano, Katsina, Niger, Taraba and Yobe

Terms of Reference

• This Terms of Reference (TOR) provides the description and work to be carried out in the airing of post ITN mass campaign jingles in Seven (7) states that implemented ITN mass campaign in 2022.

Project Background

• CRS has a long and rich history of collaboration with the Global Fund to Fight AIDS, Tuberculosis and Malaria (Global Fund). In Nigeria, CRS has been a Co-Principal Recipient (PR) for the Global Fund Malaria grant since January 2017. As a Co-PR, CRS partnered with the National Malaria Elimination Program (NMEP), various state governments and malaria partners and stakeholders to coordinate and implement the 2017 long lasting insecticidal nets (LLIN) mass campaigns in 6 states.
• For the 2021-2023 Global Fund Malaria grant, CRS will remain a Co-PR with NMEP and provide robust oversight to the 3 SRs (Society for Family Health, Management Sciences for Health, and Malaria Consortium). CRS will work closely with NMEP, 3 SRs and other partners, to scale up the implementation of life saving interventions and improve access to quality malaria services in the 13 GF supported states. These critical interventions include malaria treatment and prevention services such as Seasonal Malaria Chemoprevention, ITN campaigns, Social and Behaviour Change campaign, and testing and treatment interventions. In addition, CRS will deploy ICT4D devices and technology with the Cash and Asset Transfer (CAT) strategy during the mass campaigns.
• Currently, Nigeria is estimated to account for over 23% of the global malaria burden with high mortality rate. Malaria is endemic in Nigeria and remains a source of concern to government and partner. Despite this, Nigeria has made significant progress in malaria prevention and reduction of mortality in the past decades. This is because of combination of various intervention by government and partners. The goal of Global fund malaria grant is aimed at attaining the National Malaria Control Strategic Plan (NMSP) 2021 – 2025) of achieving a malaria prevalence of less than 10% and reduce mortality attributable to malaria to less than 50 deaths per 1,000 live births by 2025.
• To reduce the prevalence of malaria, ITN mass campaigns are conducted to make nets available at no cost to the household members. To enhance the utilization of nets, media campaign plays critical role in reinforcing net beneficiaries’ behaviour.
• The airing of post ITN mass campaign media jingles is expected to take place in 7 states that implemented ITN mass campaign in 2022. These include Delta, Katsina, Kano, Kaduna, Niger, Taraba and Yobe states. The purpose of airing post ITN mass campaign jingles is to ensure increase in utilization of ITNs received by the households during the ITN mass campaign implementation.

We are recruiting one media firm to undertake the following activity: Airing of post ITN mass campaign TV / Radio Jingles in several media platforms.

Airing of Media Jingles
This will include the provision of services in relation to day-to-day engagement of at least three best media station according to NBC ranking and airing of post ITN mass campaign media jingles in 7 states in Nigeria to ensure the following objectives:

• Day to day placement of media jingles in two or three major languages in each of the seven states
• To increase listenership across the media channel because of airing of media jingle using different media outfit.
• To enhance ITN utilization by households
• To provide recommendation to enhance ITN utilization by households.

Deliverables for Airing of Post ITN Mass Campaign Media Jingles

• Evidence of placement of jingles in the selected media house within the state
• Evidenced of aired jingles in the state.
• Report of the placement.

Eligibility Criteria
Mandatory requirement for the firms:

• A registered member of Advertising Practitioners Council of Nigeria (APCON) / Advertisers Association of Nigeria (ADVAN)
• Must have presence in the state of engagement
• Evidence of similar work carried out in the past.

Submission and Tender Requirements
To demonstrate that it is a Nigerian registered firm, the firm / company shall provide the following:

• CAC registration and company ownership structure form.
• Evidence of membership/registration with professional bodies.
• Provide details description of office location, presence and capacity to execute the contract.
• Provide evidence of previous contract executed / carried out in the past for different organization.
• Provide evidence of personnel list and position with organization chart.

Duration of the Contract:

• The contract will be rolled on quarterly basis in 2022 only and subject to availability of fund from donor.

Location of the Contract:

• The contract will be done in 7 states (Katsina, Delta, Kaduna, Niger, Yobe, Taraba and Kano) that implemented ITN mass campaign in 2022.

Management Arrangements and Follow-up:

• The Global Fund Malaria Project ACSM unit will provide overall supervision and management of the activity. Focal contact persons on this consultancy shall be the ACSM Officer and/or the Deputy Chief of Party.

Key Working Relationships / Organizations

• Internal: ACSM officer, Global Fund Malaria Program Team, Deputy Country Representative Health, Country Representative, Operations Manager, Finance, Procurement and Administration Staff, Regional and Senior Technical Advisors, Deputy Regional Directors for Program Quality and Management Quality.
• External: Media houses, State Ministries of Health (SMOH), National Malaria Elimination Program (NMEP) within the Federal Ministry of Health (FMoH), Technical and Financial Partners, Local Fund Agent (LFA) and Global Fund Country Team
• Please note that CRS will deduct and remit to the Federal Inland Revenue Service (FIRS) a 5% withholding Tax from the total consultancy fees in accordance with the Nigerian Tax Law.

Application Closing Date
16th September, 2022.

How to Apply
Interested and qualified Agency / Firms should send their financial and Technical Proposals to: tenders.ngr@crs.org using "NG8854Consultant: Media Firm / Agencyc 1" as the subject of the email.

Note: Only qualified firms will be contacted upon receipt of proposals.