Job Vacancies at Africa World Airlines Limited (AWA) Ghana

Africa World Airlines Limited (AWA) is recruiting to fill the following positions:

1.) Driver
2.) Call Centre Executive

Africa World Airlines Limited (AWA) is a Ghanaian registered private-sector company which has been in operations for 5 years now. It was formed with the sole vision of making air travel the best option for majority of travelers within the markets in which we operate.

See job details and how to apply below.

1.) Driver

The driver is responsible for transporting flight crew and staff in a safe and timely manner. The driver shall ensure the safety and security of operations while carrying out duties and shall report to the Transport Manager.

Key Accountabilities/Responsibilities

•  Comply with all safety, security and quality standards and procedures of Africa World Airlines, GCAA and other regulatory authorities.
•  Present a professional appearance by always wearing the company’s uniforms and the safety equipment provided.
•  Must follow Company procedures to ensure the vehicle is maintained at all times.
•  Operate Company vehicles as assigned safely in all types of weather and traffic conditions according to Company’s schedule.
•  Pick up and discharge crew/staff at designated points/locations safely.
•  Regulate heating and ventilating equipment on the vehicle for the comfort of crew/staff.
•  Carry out vehicle checks daily at the beginning and the end of the shift and report any security and/or mechanical defect to the Transport Manager.
•  Ensure that the regulation regarding the maximum number of crew/staff carried in the vehicle at a time is complied with.
•  Ensure the vehicles’ exterior and interior are kept clean and tidy at all times.
•  Report any accidents and vehicle damages as well as matters affecting the efficiency and day to day running of the service before close of day.
•  Should operate vehicle securely at all times.
•  To carry out any other duties as assigned by the Transport Manager

Qualification Required & Experience

•  A minimum of SSCE certificate or equivalence.
•  A minimum of 5 years’ experience in driving.
•  Should have a minimum of License C.
•  Should be able to read and express himself clearly.
•  A certificate in the Auto mechanical field is an advantage.

Competencies (Knowledge/Skills/Abilities)

•  Good general health and fitness.
•  Good vision and hearing.
•  Demonstrate excellent knowledge of traffic laws and regulations.
•  Demonstrate knowledge of motor vehicle functionality.
•  Demonstrate excellent driving skills.
•  Demonstrate knowledge of vehicle maintenance.
•  Skilled in driving light and heavy vehicles.
•  Ability to work under pressure.
•  Oral and written communication skills.
•  Self-starter, highly motivated and disciplined.

Method of Application

2.) Call Centre Executive

Responsible for incoming calls to the call center, processing reservations and changes in itinerary, making alternative booking arrangements in coordination with reservations support and resolving problems.

Key Accountabilities/Responsibilities

•  Answer phones from customers professionally and responding to customer inquiries and complaints.
•  Provide customers with flight, route and pricing information.
•  Research required information using available resources.
•  Handle and resolve customer complaints regarding flight reservations and ticketing problems.
•  Process reservations, cancelation request and bookings requested by the customers.
•  Identify, escalate priority issues and report to the appropriate teams or personnel.
•  Route inbound calls to the appropriate resources and follow up complicated customer calls where required.
•  Complete call notes and call reports as necessary and updates them.
•  Obtain and evaluate all relevant data to handle complaints and inquiries.
•  Record details of comments, inquiries, complaints, and actions taken.
•  Perform other duties as assigned.

Qualification Required & Experience

•  1st degree from a recognized University.
•  At least one (1) year experience in the call centre industry
•  Ability to speak French is a plus.
•  Experience in Fare Quotes and Reservations.
•  Experience in ticket revalidation, rebooking and upgrading.
•  Experience in the use of Radixx is a plus.

Competencies (Knowledge/Skills/Abilities)

•  Strong interpersonal skills – ability to communicate in a very concise and effective manner with customers and supervisors.
•  A good listener and able to project a calm, steady demeanour in all interactions
•  Stress tolerance and resilience.
•  Detail-oriented and self-motivated; able to work and meet deadlines under minimal supervision.
•  Ability to multi-task in an extremely high-paced environment.
•  Ability to work late evenings, weekends and other hours as required by the Call Centre schedule.
•  Ability to prioritize and execute with a sense of urgency and preciseness.
•  Ability to work effectively in a team environment and individually.
•  Ability to learn, understand and communicate the terms of the company’s Contract of Carriage.
•  Ability to become proficient in various software and reservation systems used.

Method of Application