🇬🇧 Call to Apply: Current Visa Sponsorship Jobs in the UK 2023 – Transport of London

This recruitment campaign is to recruit to a waitlist for permanent opportunities as they arise. We will be offering roles on an ongoing basis over the next year.

We reserve the right to close the advert should we receive a high number of applications.

Salary: £33,407 rising to £37,584 after 1 year (including shift allowance up to 15%, as appropriate based upon the working pattern)

Grade: Operational

About us

Transport for London (TfL) works to keep London moving, working and growing and make life in our city better. It’s a great place to develop your career. We treat our staff with the same commitment we give our customers; their satisfaction is a measure of our success. The diverse nature of London is reflected in our teams, with our people coming from all walks of life.

We wish to reflect the diversity of London through the people we employ, so if you find this role interesting and something you could do, then we strongly encourage you to apply whatever your background. As women are currently underrepresented in this area, we will particularly welcome applications from them.

The Role

The Compliance, Policing and Operations and Security (CPOS) Directorate delivers integrated pan-TfL enforcement, compliance, policing, security and community safety functions in support of our transport priorities. We provide uniformed services across TfL, be it one of our circa 2,500 police officers or our own uniformed officers, we lead on workplace violence and aggression ensuring a pan modal approach to ensure our network is safe, and to support and look after our people who work in some of the most challenging environments.

As part of our focus to tackle fare evasion, reduce anti-social behaviour and meet our commitments in our Workplace Violence & Aggression Strategy we are recruiting Operations Officers within our Compliance, Policing, Operations & Security directorate who will be part of a large, uniformed team working across our network.

As an Operations Officer you will be to supporting our staff across the TfL network, providing a reassuring visible presence, enforcing the rules and regulations of our services. The role is varied, you could be working on any of our modes. All Operations Officers will be trained to tackle anti-social behaviour and work-related violence & aggression on our network, in addition you may also carry out further specific enforcement, for example carrying out vehicle checks, issuing parking tickets or checking passengers’ tickets on our bus network. You will be working on our buses, bus and train stations, on the underground and on the rail network, problem solving, enforcing our byelaws and regulations or ensuring compliance with licensing requirements within our regulated services.

This is an exciting time to be joining CPOS to help us shape this the future. You will be the sort of person who welcomes a challenge, who can keep calm when those around you are not. You will be confident, firm, assertive, empathetic and polite when dealing with difficult individuals, proactive and not afraid to get involved to support our staff and passengers when situations have the potential to escalate. Most of all, you will be the sort of person who wants to make a real difference, supporting our staff to ensure our network is free from workplace violence and aggression, helping to make our network a safe environment for all our users.

Full training will be provided. Candidates should be prepared to undertake additional qualifications, such as BTEC, to increase capability to carry out CPOS operational activities where required.

This role has a varied shift pattern which may include working a shift pattern covering weekends, nights and bank holidays.

Accountabilities

• Providing high levels of customer service to members of the public and the users of TfL services
• Carrying out enforcement and compliance activity across specified modes of transport, i.e. London Buses, London Underground, Trams, Ferry Services and Taxi & Private Hire Routine patrol of the TfL Network and responding to incidents under the guidance and direction of the CPOS Resource & Deployment Centre
• Reporting safety concerns and breaches, ensuring positive action is taken to reduce and mitigate risks
• Identifying potential compliance and enforcement issues and submitting relevant intelligence reports
• Responsible use of delegated authority activities, such as Community Safety Accreditation Scheme (CSAS) Railway Safety Accreditation Scheme (RSAS) and byelaw enforcement
• Attending court to provide evidence (when required and training provided).

Skills

• Good communication skills – verbal and written across all levels
• Ability to defuse potentially difficult situations
• Resilience with the ability to remain positive in difficult situations
• Willingness and desire to develop new skills and knowledge
• Ability to build effective working relationships at all levels internally and externally
• Ability to use initiative and sound judgment, make informed decisions or recommendations and work under pressure
• Competent in the use of mobile devices and computers.

Experience

• Working in an operational environment, preferably in on-network enforcement and compliance roles is desirable but not essential.
• Experience of working in roles and dealing with difficult situations is desirable, for example police officers, PCSO’s, Prison Officers, Security etc. although this is not essential.

TfL benefits

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home and interest free loan
• 30 days annual leave (Pro rata dependent on role) plus public and bank holidays.
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

To be eligible for this vacancy, you should

• Be 18 years old and over and be eligible to work in the UK
• If you have a visa then it should be valid for at least 12 months from November 2021.

Application process

Please apply using your CV. Think carefully about the skills, knowledge and experience and the additional information outlined in the job description and cover this in your application.

Campaign Timetable

The campaign is running to a very specific delivery timescale as determined by the business and there will only be enough slots for the number of candidates invited. Dates for the Assessment Centre will be opened on an ongoing basis, therefore if there are no slots available please check again the following day. You are therefore encouraged to schedule into an assessment event as early as possible. If you do not book an assessment, you will be withdrawn from the campaign.

Candidate Charter

You can download a copy of the Candidate Charter here.

This outlines our commitment to you as a candidate by providing insight into our recruitment process. It also outlines our expectations with regards to your engagement with us, to ensure that you receive the best recruitment experience possible, as we believe you should know the standards of service you can expect from us. You must read this document prior to submitting your application in order to understand every aspect of the process.

Reasonable Adjustment Process

If you require reasonable adjustments, you must notify the recruitment at least 48 hours (excluding weekends) prior to your scheduled assessment event to allow us to accommodate your requirements. You will then be sent a confirmation email which you will need to bring to your assessment. If you fail to bring this on the day your adjustments will not be granted, and you will be unable to re-book. We will consider that you are the expert regarding your own requirements, and we will consider all requests fairly within the context of the role.

Please note the SJT is not timed therefore there are no adjustments that can be made for this role.

Please take the time to read the Disability Charter here.

Assessment Process

Please include your email address. CPOS work in diverse environments which may lead to employees having to problem solve and making key decisions using conflict resolution skills. A background in this area would be beneficial but all training will be given to successful candidates

The recruitment process consists of 4 stages. You will need to pass each stage to progress onto the next:

Stage 1: Online Application form and screening questions

Stage 2: Online Situational Judgement Test

Stage 3: Competency Based Interview

Stage 4: Assessment centre consisting of competency and scenario-based interview

Please note it will take 10-14 days after the final assessment event to hear the outcome.

Notice of Cancellation

We require you to give a minimum of 48 hours’ notice of cancellation or re-schedule. Non-attendance at your Assessment Event may lead to your application being withdrawn.

Please note: There are only enough assessment slots for the number of candidates invited, therefore if you are unable to attend on your scheduled day, you will be placed on a waiting list in case a cancellation arises. We would therefore encourage you to check you can make an appointment before booking. Subsequent cancellation will lead to your application being withdrawn. If you do not follow the process outlined in the Candidate Charter you risk being withdrawn from the campaign.

Feedback

Due to the volume of applications, we are unable to provide any feedback.

Appointment to post

• Candidates must successfully pass the Disclosure & Barring Service (DBS) check, employment referencing, advanced medical screening and a drug & alcohol test. Failure to pass any of these will result in the offer of employment being withdrawn at any stage.
• NPPV 2 police vetting is a requirement, and the process for this will start before you commence the role. If once you start the role this vetting is failed, your employment will be terminated.

Vetting

This is the Non Police Personnel Vetting Level 2 (NPPV2) records check.

Due to the length of time vetting can take, anyone who is successful in being offered a position will have to sign a waiver. The vetting process will commence before you have started in the role. If you fail the vetting process after you have started, your employment will be terminated. If you fail the vetting process before you have started, the job offer will be withdrawn.

Vetting includes:

• Criminal record and local intelligence checks on applicant and individuals at applicant’s home address
• Financial, military checks and professional standards checks on applicants
• Checks on any known acquaintances and associations.

Although you may be offered the role, your employment or training may not start until you are required.

Location

You could be based anywhere in the Greater London area, depending on business requirements.

Training

Appointment to the post is subject to successfully completing a full-time classroom-based training course which also includes On-Street training. Candidates who do not pass the training will have their offer of employment withdrawn. The probation period is 9 months.

Further information

Due to the expected high response rate, we reserve the right to close this campaign earlier than the published closing date once we have a suitable pool of applicants.

Please note:

• Applicants who carry out the role of a Special Constable would be expected to resign from that position if successful due to the CSAS / RSAS accreditation.
• Applicants who hold a Taxi or Private Hire vehicle licence would be required to rescind the licence.

Contacting Us

If at any time you need to speak to anyone within the Recruitment Team, then please contact us on 0203 005 1680 (local rate charges from all phones including mobiles) or email HighVolumeCampaigns@tfl.gov.uk

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Operations & Development Officer

Team: Road User Charging (RUC)

Role: Operations & Development Officer

Band: 2

Role type: Permanent (Potential 24 months secondments available)

Salary: Circa £30,000 – £35,000 Dependent on Knowledge, Skills, and Experience plus excellent benefits
Location: London or Coventry. Travel to other TfL sites required occasionally.

Overview

Operations and Development Officers will actively contribute to the delivery of Road User Charging (RUC) operational business initiatives, strategies and plans that contribute to the successful delivery of TfL’s Business plan and the Mayor’s Transport Strategy. Projects will include, but are not limited to, the delivery of changes to current RUC schemes including Congestion Charging, Air Quality initiatives and Traffic Enforcement and focusing on protecting income, excellent customer service and strong operational performance.

Working directly with key service providers, various TfL operational delivery teams, and Stakeholders, you will help shape requirements, solutions and systems for both customers and operational staff.

Key Accountabilities

• Assist in the management of the delivery of operational transformational activity within RUC. Including, but not limited to, Mayor’s Transport Strategy (MTS) priorities and RUC business initiatives that drive higher supplier performance, increased customer satisfaction, reduced operating costs or increased income, in line with agreed plans and budgets.
• Participate in the commissioning, management and assurance of RUC initiatives, including, but not limited to, the gathering of business requirements; definition of success criteria; assisting in the management of risks and issues and the operational implementation of initiatives while ensuring minimal impact on business-as-usual activity.
• Liaise with, and ensure there are effective relationship between, RUC and delivery teams across Surface Transport to ensure all initiatives, including new RUC schemes, or transitioning schemes, are delivered to the required operational standards.
• Utilise management information and operational expertise to provide analytical analysis across RUC and Surface to identify new opportunities to support the delivery of RUC performance and savings targets.
• Assist in the design and specification of appropriate contractual requirements that support the development of appropriate new services and contracts. Support the procurement of new services through the evaluation of bidder responses making appropriate recommendations and assist in managing the activity required relating to the transition of a project/service into the live operation.
• Assist in the delivery of business improvement initiatives that enable RUC to reduce the cost of the operation or that deliver increased income or customer service improvements.
• Assist in the delivery of business improvement initiatives that enable RUC to reduce the cost of the operation or that deliver increased income or customer service improvements.
• Ad hoc duties and accountabilities as directed by senior management as appropriate and the role will also require travel to and work from multiple location throughout UK.
• Understand the Surface Safety vision of “Everyone home safe and healthy every day” and be aware of their contribution to the strategy including the “everyone must” activities identified.

Skills, Knowledge and Experience

Skills

• Effective decision maker with strong, demonstrable influencing, negotiation and networking skills.
• Work effectively with IT based operational systems and technologies that enable RUC to be delivered.
• Excellent oral and written communication skills with ability to work and think accurately in high pressure situations.
• Organisational skills and experience, including high level decision making and creative thinking with an ability to challenge the status quo.
• Ability to build and maintain a useful network of contacts and working relationships internally and externally.
• Recognise the importance of customers and demonstrate a commitment to ensuring they are satisfied and well served.

Knowledge

• An understanding of Road User Charging legislation and relevant Traffic Enforcement legislation including relevant legislative legal frame works such as Traffic Management Orders and Scheme Orders.
• Knowledge of working within a legal framework including the ability to read and interpret legislation and apply this to an operation.
• Knowledge of the delivery of business initiatives that support the development of high value, customer facing large transaction-based contracts.
• Knowledge of the delivery processes including working with internal and external suppliers in a high-pressure environment ensuring that they deliver on time and to budget with the correct level of performance and service.

Experience

• Experience and success in working with outsourced contracts that deliver customer customer-focused operational services in a challenging multi-disciplinary environment.
• Experience in a similar or relevant position in a public sector or commercial environment.
• Experience of delivery and development of new commissioned services by both service providers internal and external to deliver to high performance standards, interpreting performance data and devising strategies and solution to deliver results.
• A good understanding of the management of high-volume transactional customer contacts centres and customer service environments, Road User Charging and the enforcement and notice processing of such:
• Experience in representing of an organisation internally to senior manager level.
• Experience of working in a fast-paced environment responsible for delivery of services managing issues through to resolution and responding to changing demands whilst planning and setting goals and targets for the development of the services
• Experience and appreciation of the workings of the public sector, demonstrating political awareness and the ability to balance organisational policy and decision-making process against sound commercial judgement.

Equality and Diversity

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, ethnicity, gender, sexual orientation, age or disability status.

Application Process

Please apply using your CV and a covering letter (maximum 2 pages).

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter.

The closing date for applications is Tuesday 2nd May 2023 @ 23:59

Please note we may close the advert early if we receive a high volume of applicants

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• A 75% discount on National Rail Season Ticket and interest free loan
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

UK Skilled Worker Visa Sponsorship available, more information on the process can be discussed during the application process

We are pleased to announce that we are looking to fill a number of vacancies for Trains Administrators on a Fixed-Term basis to support with the smooth running of London Underground’s train service. We’re looking for enthusiastic and motivated individuals to provide accurate and effective frontline administrative support to our teams in Train Crew Depots and Service Control Centres.

This vacancy is also to recruit to a waitlist for opportunities as they arise.

Permanency and extension possible dependent on business requirements and performance.

Salary: £35,606

Contract: LU Fixed-Term Contract -18 months – permanency and extension possible dependent on business requirements and performance

Reporting to: Train Operations/ Service Control Manager

Location: Various Train Crew Depots

Working Hours: Monday – Friday starting between 0800 and 1000 and finishing between 1600 and 1800

The closing date for applications is Monday 8th May @ 23.59 hours – We reserve the right to close the application window early if we receive a high volume of suitable applications.

Please note, before applying for this role, you must fully read and understand the full job description and all associated links.

Job Purpose

To arrange coverage, plan rosters in advance, liaising with managers and staff to ensure appropriate people are in the right place at the right time to run the train service. To provide effective and professional administrative support to the senior manager and management team to enable the effective management of their people, information, and other resources in line with their business objectives.

Key Accountabilities

Staff coverage: To ensure maximum staffing levels are met in order to meet business and safety needs and requirements. The role of the administrator is to provide shift planning support to the Train Operations Manager/Service Control Manager, advising operational managers on coverage issues, overseeing the planning of annual leave, periodic medicals and training and entering payroll variations and investigating pay queries.

Employee records maintenance: Local staff work involving the maintenance of staff records utilising corporate personnel systems to monitor attendance and prepare attendance at work warnings. Handle written and personal enquiries from staff on a variety of enquiries such as jury service, maternity pay, age related medicals, pay queries, season ticket loans, provision of references, long service awards, grievances, commendations, uniforms and travel facilities issue etc.

Meetings and note taking: To take notes and prepare items, agendas and minutes for local Machinery, Health and Safety and quarterly Employee Relations meetings.

Attendance management support: Supporting the Centurion Manager in progressing long term sickness, voluntary severance and leavers in general, obtaining information for employees such as pension estimates and entitlements and preparing leaving notices.

Letters: Preparing responses to customer letters and providing data on people and service provision.

Procurement: You will be responsible for the stationary budget and the safety and security of specific operational items such as security tags and seals.

Knowledge, Skills and Experience

Knowledge

• Education to a GCSE standard (Desirable)
• Good knowledge of LU policies, processes, and procedures (Desirable)
• Knowledge of operational staff working practices and agreements, including staff deployment practices. (Desirable)
• Knowledge of current rostering processes and how and when they interact and affect each other (Desirable)
• Understanding of issues which affect staff availability. (Desirable)
• A good understanding of London Underground’s Customer Service targets and goals (Desirable)
• Working knowledge of Microsoft Office (Outlook, SharePoint, Excel (Desirable)

Experience

• Rostering staff, ideally in a customer service environment (Desirable)
• Data processing/analysis (Desirable)
• Working flexibly and responding to changing demands, including work location (Essential)
• Good written English with proven experience of report and letter writing (Essential).
• Experience of working under pressure and to deadlines. (Essential).
• Experience of working flexibly to support a large team with competing needs. (Desirable)
• Experience of managing demanding diary commitments (Essential).
• Experience of maintaining and implementing administrative and filing systems (Desirable)

Skills Required

• Ability to create and maintain positive working relationships when working remotely from the customer. (Essential).
• Competent and confident in use of telephone and email. (Essential).
• Confident with Microsoft Office. (Essential).
• Ability to adapt to changing workload and circumstances. (Essential).
• Ability to prioritise and manage multiple demands. (Essential).
• Mobile and flexible to meet the needs of operational management teams. (Essential).
• Punctuality and awareness of deadlines and prioritising (Essential).
• Ability to challenge where necessary (Essential).
• Keen attention to Detail (Essential).
• Information Management & Reporting (Essential).
• Email Management (Essential).
• LU Policies and Procedures (Desirable)
• Working knowledge of SAP (Desirable)
• Ability to take accurate notes and present minutes in a standard format, completed withing deadlines. (Desirable)

Application Process:

In order to apply for this role please attach your CV. Please think carefully about the skills, knowledge and experience and the additional information outlined in the job description and ensure your CV reflects the requirements of the role you are applying for.

Please ensure you have a valid email address that can be used to send correspondence to.

The recruitment process consists of 4 stages. You will need to pass each stage to progress onto the next:

Stage 1: Online Application form and screening questions

Stage 2: Online Assessment

Stage 3: Assessment centre at Ashfield House consisting of three written based exercises – one prioritisation / in-tray exercise; two coverage tests.

Stage 4: Competency Based Interview (CBI) – Virtual

Online Assessment

This will be sent on a regular basis via our assessment provider Talogy (Cubix Online), and you will have 5 days in which to complete from the date and time it was sent. If you have not received the invite within 48 hours of submitting your application (excluding weekends), please check your junk/spam emails before contacting the recruitment team. No extensions will be granted, therefore If you are unable to complete your test within the 5 days, we would advise you to refrain from submitting your application at this time. If you do not complete the tests within 5 days of receiving the email, you will be automatically removed from the process.

Please note: Part of the online test is timed, therefore if you require any reasonable adjustments to be made in order to assist you, then you will need to advise us before you begin the test. Requests for reasonable adjustments cannot be made after the test has been started.

Campaign Timetable

The campaign is running to a very specific delivery timescale as determined by the business and there will only be enough slots for the number of candidates invited. Dates for the Assessment Centre will be opened on an ongoing basis, therefore if there are no slots available, please check again the following day. You are encouraged to schedule into an assessment event as early as possible. If you do not book an assessment, you will be withdrawn from the campaign.

Candidate Charter

You can download a copy of the Candidate Charter here.

This outlines our commitment to you as a candidate by providing insight into our recruitment process. It also outlines our expectations with regards to your engagement with us, to ensure that you receive the best recruitment experience possible, as we believe you should know the standards of service you can expect from us. You must read this document prior to submitting your application in order to understand every aspect of the process.

Reasonable Adjustment Process

If you require reasonable adjustments, you must notify the recruitment at least 48 hours (excluding weekends) prior to your scheduled assessment event to allow us to accommodate your requirements. You will then be sent a confirmation email which you will need to bring to your assessment. If you fail to bring this on the day your adjustments will not be granted, and you will be unable to re-book. We will consider that you are the expert regarding your own requirements, and we will consider all requests fairly within the context of the role.

Please note: Part of the online test is timed, therefore if you require any reasonable adjustments to be made in order to assist you, then you will need to advise us before you begin the test. Requests for reasonable adjustments cannot be made after the test has been started.

Please take the time to read the Disability Charter here.

Notice of Cancellation

We require you to give a minimum of 48 hours’ notice of cancellation or re-schedule. Non-attendance at your Assessment Event may lead to your application being withdrawn.

Please note: Your assessment may be rescheduled once only and reschedules will only be granted if there are assessment slots available, so please make sure you check you can make an appointment before booking. Subsequent cancellation may lead to your application being withdrawn. If you do not follow the process outlined in the Candidate Charter, you risk being withdrawn from the campaign.

Outcomes

Outcomes for the assessment will be provided 10-14 days after your assessment event.

Appointment to post

Candidates must successfully pass our pre-employment checks such as a Data Barring Service (DBS) check and employment referencing. Failure to pass any of these will result in the offer of employment being withdrawn at any stage.

Although you may be successful and offered the role – you may not commence employment in the role or start training immediately. There may be a requirement to delay your start date until you are required.

Location

You could be based anywhere in the Greater London area, depending on business requirements.

Contacting Us

If at any time you need to speak to anyone within the Recruitment Team, then please contact us on 0203 005 1680 (local rate charges from all phones including mobiles) or email HighVolumeCampaigns@tfl.gov.uk.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• A 75% reimbursement scheme on National Rail
• 29 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

Job title: Team Administrator x2 (042100)
Band: 1
Contract: Permanent
Salary: £28,000 to £31,250
Location: London/Hybrid (Palestra or Endeavour Square office)

Job Overview

There has never been a more exciting time to join TfL’s Safety, Health & Environment directorate. We play a vital role in delivering the Mayor of London’s programme for a more universal, accessible, sustainable and safe transport network for the capital.

We’re looking for two people who can provide effective and professional administrative support to up to two (each) members of the directorate’s senior leadership team, to enable them to effectively manage their people, information and other resources in line with business objectives.

The work is varied in its nature and requires the job holder to be flexible in their approach. First and foremost, the successful candidates must be adept at diary management – but they must also be able to manage their own time effectively too, in the face of a number of different, often competing demands. They should be highly organised and responsive. Flexibility and versatility are key.

Key Accountabilities

• Experience of managing the diary of one or more busy senior executives
• General office coordination to support the management team, for example co-ordinating training, and the administration of finance and HR tasks on SAP
• Liaising with other departments to ensure that managers have the requisite material for meetings
• Organise and attend meetings, visits and events where appropriate, including facilitating accommodation requests, coordinating audio visual requirements, greeting external attendees, ensuring all attendees have necessary paperwork and taking minutes as required
• Produce clear, good quality business documents (includes word processing, spreadsheets and presentations) for internal and external audiences to help with management decisions
• Manage the effective handling and tracking of actions and commitments for the management team, planning and prioritising work activities for example in support of the Visualisation process
• Receiving, processing and resolving enquiries by telephone, email or in person for example Freedom of Information or internal stakeholder requests
• Undertake research on topics and initiatives as directed by the management team
• Coordinate and ensure timely completion of reports and briefings
• Implement and manage effective filing systems, carry out printing, photocopying and other administrative tasks as required
• Support management team with the facilitation of processes involving sensitive and confidential information i.e. grievance process
• Provide cover for colleagues as required, i.e. for annual leave or other short term absence

Knowledge

• Education to GCSE standard or equivalent work experience (essential)
• Good knowledge of LU/TfL policies, processes and procedures (desirable)
• Knowledge of Microsoft Office applications , including Word, Excel, Outlook, PowerPoint (essential)
• Knowledge of SAP, ideally in a finance and HR setting (desirable)

Skills

• Attention to Detail – Basic
• Business document production (includes Word processing, Spreadsheets and Presentations) – Intermediate
• Information Management & reporting – Basic
• Email Management – Intermediate
• Monitoring Data Management systems – Basic
• Ability to work flexibly, prioritise and manage multiple demands in a fast-moving environment – Intermediate

Experience

• Good written English with proven experience of report and letter writing.
• Experience of working under pressure and to deadlines.
• Experience of working flexibly to support a large team with competing needs.
• Experience of managing demanding diary commitments
• Experience of representing managers with internal and external interests at all levels
• Experience of maintaining and implementing administrative and filing systems

Equality and Diversity

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair

Application Process

Please apply using your CV and a two-page covering letter. Think carefully about the skills, knowledge and experience detailed in the advert and cover this in your CV.

The closing date for applications is 03.05.23 at 23:59.

**** IF WE RECEIVE A HIGH NUMBER OF APPLICANTS WE WE MAY CLOSE THE ROLE EARLY ****

Salary – £36,000 – £40,000 – with offers made based on individual’s knowledge, skills, experience and performance at interview
Location – Southwark, London SE1 with hybrid working
Contract Type – TfL

Why work for us?

Transport is at the heart of the greatest economic, social, and environmental challenges the world faces. And London is one of the world’s greatest cities. The work of Transport for London’s Investment Delivery Planning (IDP) directorate touches every corner of the business – it identifies great things to do and makes these things even better.

IDP is a pan-TfL directorate with over 250 staff. We are key to realising the Mayor’s Transport Strategy, delivering the benefits and outcomes of TfL’s Capital Investment Programme for Londoners.

Overview of role

We have an exciting opportunity to join IDP as a Business Officer (IDP Internal Engagement), in our Business Management Team, primarily supporting our Engagement Manager across several key work streams including internal communications and engagement, and key business change initiatives.

We create innovative communications to drive increased employee engagement pan-directorate and embed a collaborative culture with our people, bringing to life TfL’s Visions and Values. This role requires excellent oral and written communications skills, particularly written communications. The ability to understand complex information and communicate it clearly and concisely is essential.

We work as a matrix team so there may be times where you will be expected to support your wider Business Management Team colleagues.

This is a great opportunity to make positive changes in a far-reaching and varied role to help make IDP a great place to work.

Join us, and you’ll rapidly broaden and deepen your skills, knowledge, and experience, working with collaborative and supportive colleagues in a directorate that’s passionate about its people. You’ll be able to unlock your full potential through our array of people initiatives and career progression frameworks.

Key Accountabilities

Your duties will include, but not be limited to:

• Supporting the Engagement Manager in implementing a directorate-wide Communications and Engagement Plan to increase colleague engagement through appropriate communication channels
• Supporting the preparation and organisation of staff engagement activity including all staff events, workshops, weekly updates, Yammer posts, briefings and presentations – sourcing, generating and writing content for each
• Supporting the Engagement Manager to drive continuous improvement via IDP’s employee survey action plan
• Working with colleagues and internal stakeholders to identify news, success stories and other content for use across IDP’s internal channels
• Working closely with key stakeholders across the directorate to facilitate the planning, coordination and implementation of key engagement activities
• Ensuring the ongoing maintenance and management of IDP’s intranet and digital channels including SharePoint and Yammer
• Monitor feedback and review metrics to measure the impact of communications activities
• We work as a matrix team so there may be times where you will be expected to undertake the following activities. You will be given support to upskill in these areas if required:
  • The co-ordination and implementation of directorate-wide initiatives (e.g., our People Plan) and general admin support
  • Work with Heads of Department to support any bespoke work that contributes towards directorate objectives

Skills, Knowledge & Experience

Skills

• Highly driven and proactive individual with strong organisational skills and the ability to manage numerous tasks concurrently to meet deadlines (Essential)
• Excellent written, oral, and communication skills, incl. writing for SharePoint, Yammer and presentations (Essential)
• Strong problem-solving and analytical skills. Astute and able to spot linkages and dependencies to develop fresh ideas (Essential)
• Ability to use own initiative and to work in collaboration with others (Essential)
• Strong interpersonal skills, able to build strong collaborative working relationships with different audiences (Essential)
• Excellent attention to detail – Advanced (Essential)
• Working knowledge of SharePoint and other digital channels (Essential)
• Information management and reporting – Intermediate (Desirable)

Knowledge

• Excellent working knowledge of Microsoft Office 365 (Word, Excel, PowerPoint) (Essential)
• Good understanding of wider strategic goals/objectives and what is needed to ensure effective and smooth delivery (Highly desirable)
• Understanding of the diversity of audiences and the different tools (SharePoint, Yammer) needed to reach them (Desirable)

Experience

• Experience in a communications/change/engagement environment or a variety of different roles relevant to the demand of this role (Essential)
• Experience of working within a large and complex organisation with a high customer service ethos (Essential)
• Experience of working with and balancing the needs of a number of key stakeholder groups (Highly desirable)

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

• Please apply using your CV and a one-page covering letter. PDF format preferred and do not include any photographs or images
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images

The closing date for applications is 30 April 2023 @ 23:59

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

Job title: Talent Advisor
Contract: Permanent – full time
Salary: £38,000-£45,000
Location: Southwark / Hybrid working

About Us

Transport for London (TfL) is the integrated transport authority responsible for meeting Mayor Sadiq Khan’s strategy and commitments on transport in London. We run the day-to-day operation of the Capital’s public transport network and manage London’s main roads, covering London’s buses, London Underground, Docklands Light Railway, London Overground and London Trams. In addition we are the private hire licencing authority for the Capital and run London River Services, Victoria Coach Station and the road charging schemes.

The Chief People Officer function is at the heart of TfL’s promise to Londoners – to keep London working and growing, and to make life in the Capital better. We work hard every day to deliver value for money by implementing and overseeing TFL’s people strategy, which enables TfL to deliver the transport system that secures London’s position as a world-leading city and an engine of the UK economy.

Our Talent strategy is at the heart of TfL’s ambition to be a great place to work for everyone. It also contributes to our drive to build a diverse and representative workforce, a culture of employee-led performance & career development, underpinned by rigorous workforce and resource planning activities.

About the role

We are recruiting for a Talent Advisor to join the Organisational Development and Leadership team.

This role will be integral to supporting the design and development of appropriate frameworks, practices, and standards to realise Transport for London’s innovative Talent approach, which feeds into TfL’s overall Colleague Strategy and Roadmap, ‘Action on Inclusion’ our diversity and inclusion strategy, and the Mayor’s Equality Strategy.

The role will work with Talent and Diversity & Inclusion specialists to ensure strategy is aligned across our Colleague Strategy, and with colleagues in Business Partnering to ensure that what we develop can be operationalised.

As Talent Advisor you will support the development and maintenance of Talent initiatives, including monitoring plans, guidance, standards and processes. Specifically, you will support the delivery of coaching and mentoring in the organisation, and the implementation of our new People Leader framework outlining what it means to be a people leader at TfL.

You will support with the development and maintenance of frameworks and metrics that measure the effectiveness of assessment tools and approaches. To meet business and legislative requirements, the role holder will carry out relevant diagnostics, analysis and administration. You will also support Staff Network Groups to identify and explore solutions regrading any issues, as well as collaborating with them to develop and deliver solutions.

About you

An exceptional individual who understands the principles of organisational development including designing behavioural and/or competency frameworks and can describe how these support organisational performance and cultural shift. You should be able to demonstrate successfully supporting change initiatives and the development and implementation of relevant approaches and practices, ideally in a complex stakeholder environment. Direct experience of developing coaching and mentoring initiatives would be ideal.

We need an individual who can analyse and interpret data from different sources and is able to diagnose client needs, has great facilitation skills to lead events and is able to build trust across the business by consistently giving informed advice.

In addition to these skills, we are looking for an individual with relevant knowledge and experience in organisational development, talent development and learning and development. An understanding of how talent initiatives link to business objectives and the Mayor’s strategy on equality, diversity and inclusion. Exposure to best practice in organisational development, talent or learning and development is essential. You should also be able to demonstrate an awareness of relevant legislation, including the Equality Act. Having an occupational psychology qualification would be desirable

The role has no direct budget accountability or line management responsibility

How to apply
Please apply using a two-page CV and two-page covering letter outlining how you believe your skills and experience meet our requirements. Applications without a cover letter will not be considered. Think carefully about the skills, knowledge and experience in the advert and demonstrate this in your CV and cover letter.

Additional Information

Equality, Diversity and Inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• A 75% discount on National Rail Season Ticket and interest free loan
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

The closing date for applications is Monday 1st May 2023 @ 23:59.