Job Vacancies at Kempinski Hotel Gold Coast City, Ghana – 3 Positions

Kempinski Hotel Gold Coast City is recruiting to fill the following positions:

1.) Banquet Manager
2.) Housekeeping Attendant
3.) Income Auditor

Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre.

The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country

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See job details and how to apply below.

1.) Banquet Manager

To produce an outstanding guest experience within the Banqueting concepts by managing a service team in cooperation with the culinary team. The Banquet Manager / Catering Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximising profit.

Main Responsibilities

• • Responsible to Head of Department/ Assistant Head of Department.
  • Responsible for Assistant Banquet Manager, Banquet Supervisor, Banquet Waiter / Waitress.
  • Set an example by reporting to duty punctually wearing business attire according to the hotel's dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
  • Provide a professional and courteous service at all times and ensure that all employees of the Room Service outlet follow the example.
  • Ensure that the place of work and surrounding area is kept clean and organised at all times.
  • Execute and demand the team to execute the highest level of service and set up standards at all times.
  • Be knowledgeable of all services and products offered by the hotel.
  • Set an example in terms of thorough service and product knowledge of the Banqueting offering.
  • Assist in preparation of the Banqueting budget.
  • Conduct monthly inventory of operating supplies and equipment together with the stewarding department.
  • Perform up selling for all items offered by the department assigned as well as offering alternatives.
  • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Identify errors and correct them as required during set-up, service and breakdown of operations.
  • Produce reports and analysis of the outlet and present reports in the monthly performance meeting.
  • Lead the Banqueting department efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top-line revenue and profit.
  • Establish rapport with guests and meeting organizers to ensure satisfaction and personalized service.
  • Work in close term with Stewarding and Housekeeping to ensure that all areas are regularly maintained and organised.
  • To work closely with the Sales & Catering department and establish a good rapport to ensure a successful flow of communication.
  • Participate in planning sessions of the Banquets together with the Sales & Marketing Department.
  • Plan the banquets’ schedule and checklist with the Executive Chef / Banqueting Chef.
  • Hold event briefings for the Service and Culinary Teams.

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• Actively participate in banqueting menu design in cooperation with the Culinary Team and Bar Manager.
• Organise tastings of new Banqueting menus.
• Foster and implement creative ideas for Banqueting offerings.
• Implement a flexible work schedule based on business patterns.
• Establish a pool of qualified and trained full and part-time employees in conjunction with the hotel’s Human Resource Department.
• Ensure effective payroll control through a flexible work force maximizing the utilization of part-time employees and closely cooperating with other Food & Beverage departments.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Attend and contribute to all staff meetings, departmental training and hotel initiated training.
• Attend daily or weekly meetings with the Culinary Team and foster teamwork to constantly develop the Banqueting department for more success.
• Attend all required training as described by the Food & Beverage Department.
• Report incidents requiring disciplinary actions immediately to the Head of Department.
• Prepare and review all departmental operations manual updates annually in accordance with the Assistant Head of Department.
• Support all activities and cooperation with the suppliers.
• Monitor and constantly improve quality and guest satisfaction through personal correspondence with the clients, such as event organisers.
• Organise all required outlet specific training as described by the department.
• Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
• Respond to any changes in the department as dictated by the hotel management.
• Handle guest enquiries and complaints in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.
• Ensure that the opening and closing procedures established for the outlet are followed.
• Act as Food & Beverage Duty Manager during the absence of the Food & Beverage Head of Department and Assistant Head of Department.
• Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.

Desired Skills And Qualifications

• BA/BSc in Hospitality Management or related field.
• Minimum 2 years in an F&B service role.
• Ability to work and communicate in a multinational environment:
• Local language – excellent oral and written skills.
• English – excellent oral and written skills.
• Additional language – beneficial.
• Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Excellent written and verbal communication skills.
• Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
• Ability to identify and delegate tasks effectively.
• Excellent organizational and time management skills.
• Applies a professional, confidential and ethical approach at all times.
• Works in a safe, prudent and organized manner.
• Computer literacy adapted to the field of training:
• Ability to operate computer and office equipment.
• Proficiency in Excel and Word.
• To fill this position the candidate must identify with the Kempinski core values, in addition, they should be especially:
• Passionate for Food & Beverage
• People-Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Business Acumen
• Sense of responsibility
• Leader
• Team player
• Analytical thinker
• Flexible and reliable
• Tolerant and open-minded
• Works well under pressure

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About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service.

We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

How To Apply

Interested applicants should:

APPLY

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2.) Housekeeping Attendant

The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas, and pantries according to standards established by the hotel.

Main Responsibilities

• Clean assigned guest rooms according to standards established by the hotel. It involves, but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
• Keep informed of the hotel product and service knowledge in order to answer guest questions.
• Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
• Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention to guests, unusual situations, incidents that need follow-up, to ensure consistency and guest satisfaction.
• Verify the physical status of the room and updates the Order Taker of any discrepancies found.
• Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
• Provide the turn-down service to assigned guest rooms according to standards established by the hotel. It involves, but is not limited to, turning down the bed, replenishing guest room and bath supplies, and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.
• Clean assigned guest rooms, the late checkout, and late service required by guests, according to standards established by the hotel. It involves, but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
• Keep informed of hotel products and services knowledge in order to answer guest questions.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills And Qualifications

• A minimum of SHS Certificate or equivalent
• Previous hotel-related experience beneficial
• English –oral skills are beneficial
• Attention to details
• Flexibility in terms of scheduling
• Physical ability to clean 13 rooms per day according to standards
• Physical ability to push and pull the room attendant cart
• Team player
• Reliable
• Tolerant and open-minded
• Works well under pressure

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About Kempinski

Hoteliers since 1897, we have traveled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service.

We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.

How To Apply

Interested applicants should:

APPLY

3.) Income Auditor

The incumbent in this position is responsible for conducting all audit-related duties while ensuring revenues, expenses, and profit are closely monitored and budgeted figures (over)-achieved, day-end closing is done properly, financial policies and procedures are supported and followed. They are responsible for the smooth running of the front desk related departments during the night whiles operating the hotel front desk systems for reservations, and check-in/check-out in accordance with Kempinski standards for quality, cleanliness, guest satisfaction, and safety and security.

Main Responsibilities

• Process guest registrations, including the computation and collection of payment.
• Perform nightly balancing of all services to ensure proper posting to the property management system.
• Perform nightly backup of the server.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to (Night Manager) Front Office Manager and other desk staff.
• Send and receive telephone calls and facsimiles; sort incoming mail and messages.
• Maintain knowledge of key competitors’ products.
• Ensure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction.
• Ensure paperwork to guests and other divisions is processed in a timely manner.
• Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
• Deliver any financial reports as required.
• Generate, print, and distribute daily and weekly reports.
• Complete and verify all audit paperwork and shift reports.
• Provide guest assistance whilst ensuring compliance with all front office policies, procedures, standards, and satisfaction of guests’ needs.
• Participate in training programs as required.
• Support the training and development initiatives of HR or other departments.
• Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events, and briefs direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

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Desired Skills And Qualifications

• Degree in Finance/Accounting/Hospitality Management
• 3 years experience in a similar role/previous experience with cashiering preferably in a five-star international hotel
• English – excellent oral and written skills
• Additional language – beneficial
• Communication skills
• Complaint handling skills
• Comprehensive Opera knowledge
• Comprehensive Micros knowledge
• Up-Selling techniques
• Microsoft Excel and Statistical knowledge
• People-Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Motivating
• Problem-solving & Decision making
• Adaptability/ Flexibility
• Concern for quality
• Initiative
• Detailed oriented
• Results-oriented
• Cross-cultural sensitivity
• Customer service orientation
• Listening and Communication Skills
• Writing skills
• Stress Management
• Resourcefulness

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About Kempinski

Hoteliers since 1897, we have traveled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service.

We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.

How To Apply

Interested applicants should:

APPLY

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