Job Vacancy @ Sulzer – Customer Support Manager (Ghana)

At Sulzer, you are empowered to deliver superior results. As a pioneer in industry we have a proud heritage of innovation and continue to evolve for the future. Join our story and create your own impact by developing your expertise and building solutions that help make our lives safer, smarter and more sustainable.

Join our EMEA team as a Customer Service Manager to help us take our business operations to the next level.

In this role you will be accountable for:

• Work as the single point of contact with Tullow Oil maintenance team, developing the relationship and enhancing the reputation of the JV facility.
• Develop and implement the contract execution plan
• Lead the development of the maintenance and reliability strategy together with the customer maintenance, reliability and operations team.
• Develop customer critical spare review strategy and lead it’s implementation.
• Lead the contract review process including monthly/quarterly progress review meetings, and any other interfaces that are required to achieve the contract deliverables and ensure customer satisfaction.
• Maintain Salesforce, to ensure accurate information is available for RFC
• Develop and maximize upselling opportunities for all business streams.
• Management of internal and external sub-vendors
• Engage, train and develop local Ghanaian team members
• Identify and develop opportunities for service center growth, out with the Tullow contract.
• Ensure budgeted targets for the Tullow contract are exceeded
• Develop large project opportunities
• Drive brand X growth in within the contract, increasing Sulzer installed base for future spare parts growth
• Drive the collection of cash from customers to ensure debtor days are kept to a minimum.
• Anything else that is required to support the company goals and to ensure customer satisfaction.

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To succeed in this role, you will need:

• Strong experience of rotating equipment, both driver and driven equipment
• Experience in customer service delivery in an Oil & Gas environment.
• Experience of implementing sales strategies
• Financial/budget management
• General computer skills

If you’re qualified with proven expertise in developing customer service strategies and driving continuous improvement across the areas of your responsibility, take the next step and make the most of your skills.

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Have a question about the role? Reach out to Bathandwa Mokoatle at bathandwa.mokoatle@sulzer.com. We are looking forward to hearing from you!

Sulzer is an equal opportunity employer, committed to the strength of a diverse workforce.

83% of our employees recommend Sulzer as a good place to work and we are proud to be recognized as a Top Employer 2022 in Switzerland. So come and join our story, starting today!

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