Jumia is recruiting to fill the following positions:
1.) City Manager – On-Demand Services – Jumia
2.) Global Head of OnDemand Services Logistics – Jumia
3.) 3PL Invoice Coordinator – Jumia
4.) Senior Commercial Analyst
5.) Warehouse Manager – Dark Stores
6.) Pricing Associate
7.) Senior Associate – Delivery Experience
8.) Warehouse Supervisor – Dark Stores
9.) Senior Associate – 3PL Expansion – Jumia
10.) Manager – 3PL Expansion – Jumia
11.) Social Media Manager
12.) Designer (Marketing)
13.) Designer (Commercial)
14.) Account Payable Officer
15.) Head of Traffic Operations
16.) JForce Regional Manager
17.) Tax Account Manager
Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
See job details and how to apply below.
1.) City Manager – On-Demand Services – Jumia
Locations: Ilorin, Kwara; Benin, Edo; Ogun; Kaduna; Uyo Aba, Abia Warri, Asaba Delta, Oshogbo
Job type: Full Time
Department: Commercial
Job Objective
- On the one hand you will work as a member of our sales and account management team and be responsible for identifying, approaching and signing contracts with restaurant partners. You will help develop our offering to partners and manage key accounts and help to grow existing businesses by leveraging your sales and relationship management skills.
- In addition to this, the role will have an operational component and you will manage the local rider base and have to ensure that local operations are handled effectively. After closing the contract you will continue your relationship with restaurant partners and identify and conduct initiatives to activate them.
- We are looking for a generalist who is passionate about Jumia Food and enjoys interacting and negotiating with partners. You’ll leverage your skills in emailing, cold-calling, and driving internal processes to set up our partnerships for success.
Roles and Responsibilities
- Being responsible for the entire sales process with new partners to source and negotiate the best products in your city to deliver it to our customers
- Driving expansion of existing clients as well as generating new business at prospect chains
- Managing contract negotiations aimed at establishing the foundation of a strong working relationship with our restaurant partners, including sustainable economics for both parties
- Identifying and building best practices for your sales team and others
- Ensuring end-to-end operational excellence with partners, customers, customer service agents and riders
- Maintaining city staff (riders) by recruiting, selecting, orienting, and training riders.
- Recommending programs and services by identifying and anticipating new trends.
- Reporting into the Head of Sales and Account Manager
Required Skills and Qualifications
- Minimum 1-2 years of experience in Sales – preferably in a startup environment
- Bachelor’s Degree in Business Administration, Marketing or Public Relations is a plus
- Proactive, organized, and obsessed with details and accuracy
- Know how to negotiate your way into a super deal through sales techniques and persuasion
- Having excellent communication skills. Eloquent, with good grammar and writing skills
- Autonomous and self-starter who is able to work in a highly demanding environment
- Computer literate; good knowledge of Google Docs and MS Office.
What We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having a strong impact in building the African ecommerce sector.
- The opportunity to become part of a highly professional and dynamic team.
Application Closing Date
Not Specified.
2.) Global Head of OnDemand Services Logistics – Jumia
Location: Nigeria
Job type: Full Time
Department: Services – Logistics
Responsibilities
- Overall ownership of On Demand logistics process, policies and execution
- Create SOPs for country JS team alignment with 3PLs, define scope of services from time to time and ensure compliance.
- Own Delivery Associate payment structure in line with the projected cost and the competitive landscape in the countries
- Responsible for end to end customer experience attributed to the delivery like delivery time, rider behavior, losses, etc
- Design guidelines for the rider support team, ensure training is updated with product changes
- Owner of the DA engagement minimizing the churn of the DAs from Jumia platform
- Coordinate with commercial, marketing and the operations team on a regular basis to align on business numbers and communicate the same to the country teams
- Continuously align with the product team on future developments which is in sync with the business goals.
Requirements and Experience
- Bachelor’s Degree in (Business Administration, Logistics- supply chain, Economics, Engineering). MBA in operations is a plus
- Minimum 8 years of experience with 5 years in last mile or hyperlocal delivery operations owning multiple functions
- Advanced Excel for data analysis, to create macros, pivot tables, analytical capabilities and workbooks.
- Relevant professional certification in Logistics or supply chain management will be an added advantage
- Relevant years FMCG, E-Commerce or commercial experience
- Ability to negotiate and communicate in flawless English
- Demonstrated competency in data reporting and analysis
- Experience of managing OnDemand operations at scale
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Application Closing Date
Not Specified.
3.) 3PL Invoice Coordinator – Jumia
Location: Lagos, Nigeria
Job type: Full Time
Department: Services – Logistics
Job Objective
- As 3PL Invoice coordinator, you will manage account invoicing and reconciliation for multiple partners across NG.
- Ensuring timely payments and maintaining an excellent and transparent reconciliation process.
Roles and Responsibilities
- Responsible for monthly payment Reconciliation to 3PL Partners (ODS,VDO, LMH, and Non Integrated Partners) – To ensure all invoices are archived and uploaded for payment within Timeline.
- Responsible for weekly Loss Reconciliation (To ensure Reports are shared with RMs every week, Follow up and reconcile all deductions with QMT before the Billing Cycle commences)
- Responsible for ODS monthly Non Compliance Reports
- Responsible for Monthly 3PL cost Analysis (To ensure 3PL cost analysis is done for the month and updated on the central tracker)
- Responsible for Monthly Accrual Computation (LMH, ODS, Non Integrated)
- Responsible for all bill issue resolutions
- To liaise with the AP team on all pending remittances, debt/loan recovery issues
- Responsible for collating new partner details for Opex approval and vendor number creation
- Responsible for EXC Revenue Management Process
- Responsible for EXC Cash Recovery Process
- Ensuring partners are compliant with Company’s SLAs and Processes.
- To Perform other duties as assigned
Competencies Required:
- Experience in Logistics
- Proficient in the use of Excel and other Microsoft programmes
- Great analytical skills
- Great attention to details
- High level of Integrity
- Crisis Management
- Ability to work under pressure with little supervision
- Ability to work extra hours when the need arises (Weekends and Holidays)
- Good Communication Skills
- Good Team spirit
What We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having a strong impact in building the African ecommerce sector.
- The opportunity to become part of a highly professional and dynamic team.
Application Closing Date
Not Specified.
4.) Senior Commercial Analyst
Location: Lagos
Job type: Full time
Department: Commercial Planning & Performance
Job Objective
- The Senior Commercial Analyst | Commercial Performance Manager is managing and coordinating the work of a small team (2/3 people) of commercial analysts. He aims at bringing exceptional growth for revenue, volume, margin, assortment and conversion rate.
- The Senior Commercial Analyst | Commercial Performance Manager is definitely the main contributor for delivering a world-class customer experience and ensuring Jumia becomes the most beloved shopping destination for Africans.
- The Senior Commercial Analyst | Commercial Performance Manager at Jumia is responsible for anticipating and structuring the commercial activity.
It includes 5 dimensions clearly identified:
- Business steering monthly and daily from topline to bottom line
- Commercial event organization
- Price management to ensure we offer the lowest prices across all markets
- Weekly analysis of our Jumia actual trajectory versus business plan
- Influencing / Coordinating other departments to ensure seamless execution.
Key Responsibilities
- Coordinating the execution of the Performance Steering Actions (PSAs) with the Seller Management team
- Giving daily and weekly visibility on key deviations versus Business Plan
- Defining, coordinating and executing Jumia promotional events, from Black Friday and Jumia Anniversary to weekly commercial events
- Promoting the diversity on our websites by coordinating commercial teams and marketing teams to highlight strong categories level 3
- Fostering deduplication on our platform (having a maximum number of vendors selling the same SKUs)
- Increasing the number of fast-moving marketplace SKUs secured in Jumia Express to ensure a best in class commercial experience
- Centralizing all BI requests from local and central commercial teams to ensure commercial has specs for each development needed and receive the right level of prioritization by our BI team
Qualifications & Experience
- Top Business / Engineering Schools and Universities
- 2 – 4 years experience
- A significant experience in eCommerce, management consulting, venture capital, company creation or category management (retail) would be a plus
- Proficiency in MS Office and Excel (VBA would be a plus)
- Ability to analyse large data sets to make strategic decisions.
Remuneration
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future.
Application Closing Date
Not Specified.
5.) Warehouse Manager – Dark Stores
Location: Lagos
Job type: Full time
Job Objective
- As Warehouse Manager for dark stores, the scope of your role will be to manage several dark stores within your assigned region.
- You will manage the Inbound, Inventory and Outbound department to ensure all KPIs and targets are achieved. Process standardization and optimization to improve the overall efficiency of the warehousing operations for Jumia Services.
Key Responsibilities
Inbound Process & Team management:
- Compliance management in line with inbound volume projection and schedule
- Liaise with appropriate departments (commercial team, vendor management team, and finance department) on prioritization and reconciliation of items be inbounded.
- Ensure quality checks and enforce proper packaging guidelines on all items to be inbounded
Inventory Process & Team Management:
- Performance management – ensuring out of stock is within monthly target, regular cycle count is carried out and reported.
- Continuous storage capacity assessment and management.
- Improve picking efficiency by enforcing standardization of SKUs storage
- Ensure all items from inbound, order processing and aftersales are put away into location within defined SLAs.
- Organize quarterly cycle count with finance and external auditors.
- Organize offline sales for defective and defective damaged items
- Advise commercial team on aged and slow-moving SKUs to be discounted and sold online
Outbound Process & Team Management:
- Manage the outbound process including Pick, Sorting, Pack Ship of Jumia Express orders within SLA
- Capacity planning in line with weekly volume projection and schedule
- Responsible for managing the projection, utilization and storage of packaging materials
- Responsible for the management of daily order transactions and ensure smooth operations amongst related departments i.e. inbound, inventory, Order processing, Network, etc.
- Performance management includes benchmarking with other countries, appraisals and team coaching.
Cost Reduction:
- Continuously find innovative ways to reduce cost across all warehouse operations
- Reduction of loss due to theft and damaged items
- Improve efficient usage of work tools and materials handling
Team & Process Management:
- Capacity planning, team allocation, and monitoring of tasks and duties.
- Performance management including appraisals and team coaching
- Regular 5S audits/spot checks to ensure the quality of process and provide clear and visible feedback on findings.
- Continuous process improvement be driven by suggestions on systems improvements.
- Escalate issues to senior management within an appropriate time frame and provide head of fulfillment with the end of day/shift handover information
Requirements and Qualification
- Bachelors. Degree (Business Administration, Logistics- supply chain, Economics, Engineering)
- Advanced Excel to create macros, pivot tables, vlookups, analytical capabilities and workbooks.
- Relevant professional certification in Logistics or supply chain management will be an added advantage
- Minimum of 5 years FMCG, or warehouse management experience
- Ability to negotiate and communicate in flawless English, French, and/or Arabic (depending on base location)
- Demonstrated competency in data reporting and analysis.
- Experience or high level of comfort in logistics operations
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Application Closing Date
Not Specified.
6.) Pricing Associate
Location: Lagos
Job type: Full time
Department: Commercial
Job Objective
- As a Phoenix Associate, you will be screening prices of all Categories in all markets, spending your time at large retail stores.
- This is also required for us to purchase below RDP (working the pricing reverse from target RRP to the target cost through the target margin pool by segment).
Key Responsibilities
- Tracking market trends and keeping up to date on prices set by online competitors and Offline Retail stores.
- Collect vendor as well as dealer prices along with aggregation in pricing database
- Work closely with the pricing manager to track movement in costs
- Participate monthly in portfolio valuation procedure.
- Support various team members with special pricing projects.
- Respond to external and internal ad hoc requests.
- Support to research, archive, and gather information.
Qualification and Experience
- A minimum of 2 / 3 years’ experience in retail.
- Bachelor’s Degree from a reputable University
- Customer Service/Account Management
- Should have experience in vendor management and have handled teams.
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Application Closing Date
Not Specified.
7.) Senior Associate – Delivery Experience
Location: Lagos
Job type: Full time
Department: Services – Logistics
Job Objective
- As a senior delivery experience associate, you will manage the training, engagement and performance tracking of delivery associates (dispatch riders and drivers), to ensure great delivery satisfaction and experience of both customers and delivery associates.
Key Responsibilities
- Conduct and Improve training with Delivery Associates (DAs).
- Evaluate the progress of DAs at an individual level.
- Contribute in process and planning with a focus on DA needs and customer experience.
- Contribute to the engagement of the DA community and foster its sustenance.
- Monitor and track delivery experience related KPIs and Routines using Jumia backend tools.
- Ensure the implementation of tasks and projects defined by leads and department Head.
- Monitor driver-customer communication in line with customer Journey to ensure good customer experience.
- Work closely with hub managers and various departments, as well as maintain best practices and procedures of the delivery experience team.
Requirements
- Bachelor’s Degree in any related field.
- Excellent verbal and written communication skills
- Competent in Microsoft packages (Excel, Word & PowerPoint) and Google Docs
- Professionalism and deadline oriented
- Great Attention to details: ability to maintain accuracy
- Ability to manage multiple and competing priorities.
- Good knowledge of the e-commerce industry
What We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having a strong impact in building the African ecommerce sector.
- The opportunity to become part of a highly professional and dynamic team.
Application Closing Date
Not Specified.
8.) Warehouse Supervisor – Dark Stores
Location: Lagos
Employment Type: Full-time
Department: Services – Fulfillment
Job Objective
- As dark stores Warehouse Supervisor, you will be responsible for all Set-up and expansion procedures, with overall responsibilities of all daily fulfillment operations, performance, cost, SLAs and store management.
- Working in alignment with the Admin, commercial and marketing team.
Key Responsibilities
Overall supervision of all Dark store locations set-up:
- Overall owner of Dark store physical set-up
- Works with Admin and Procurement to finalize the setup, contractual terms etc.of each Darkstore
- Identifies hires and trains DS operators
- Build pipeline for planned DS expansion – working closely with marketing & commercial teams
- Overall responsibility for SLAs, inventory, performance and operations of all-dark store’s
Overall Supervision of Daily Fulfillment Operations, Costs and SLAs:
- Ensure daily Cycle count
- Ensure “WH transfer” from centralized storage
- Ensure direct inbound of fresh stocks
- Ensure proper recording of all Inbounds, Transfers, Outbound (Customer, RTV, Disposal)
- Ensures FIFO in Put away and Outbound
- Master the Inventory management and Picking routines (learn from JumiaParty)
Qualifications & Requirements
- Bachelor’s Degree (Business Administration, Logistics-Supply Chain, Economics, Engineering)
- Advanced Excel to create macros, pivot tables, VLOOKUPS, analytical capabilities and work books.
- Relevant professional certification in Logistics or supply chain management will be an added advantage.
- Minimum of 5 years FMCG, or warehouse management experience.
- Ability to negotiate and communicate in flawless English, French, and/or Arabic (depending on base location).
- Demonstrated competency in data reporting and analysis.
- Experience or high level of comfort in logistics operations.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Application Closing Date
Not Specified.
9.) Senior Associate – 3PL Expansion – Jumia
Location: Lagos
Job type: Full time
Department: Services
Job Objective
- The incumbent will support the business of Jumia Services, and will be in charge of expanding and improving Jumia’s 3PL market place across First Mile, Transportation, last mile Physical goods and ondemand services.
- 3PL Expansion Associate / Sr Associate will support the growth Third-Party Logistics (3PL) and ensure we always have enough supply to cater to the demand
Key Responsibilities
3PL Expansion and Onboarding:
- Lead the lead generation, conversion and onboarding funnel.
- Conduct group discussions with potential 3PLs and pitch them about diff areas to collaborate
- To prepare and evaluate the onboarding of 3PLs at an individual level
- Onboarding new 3PLs into the Jumia ecosystem including:
- First Mile
- Middle Mile / transportation
- Last mile delivery- Physical goods and on-demand delivery
- Any other as per business requirement
- Reduce lead generation to onboarding time and solve 3PL issues during this stage
- Ensure 100% compliance to internal process of KYC, Contracts etc
- 3PL Onboarding flow
- Roll out various initiatives for 3PL onboarding via Facebook, instagram, and other channels.
- Track and maintain feedback on the onboarding experience of 3PL Partners
Requirements & Qualification
- A Bachelor’s Degree from an accredited university; Degree in Engineering, Operations, Supply Chain
- Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
- Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
- 3-5 years of experience, preferably in a manufacturing, production or distribution environment with a strong focus on logistics or alternatives supply chain
- Clear understanding of Transportation Logistics network management, Retail or Customer Service processes and priorities
- You are highly goal driven, use project management skills and work well in fast paced environments.
- Basic / Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills required
- Experience in strategy and complex network management
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Application Closing Date
Not Specified.
10.) Manager – 3PL Expansion – Jumia
Location: Lagos
Employment Type: Full-time
Job Objective
- The 3PL expansion manager will engage in a fully end to end perspective into the business of Jumia Services, and will be in charge of expanding and improving Jumia’s 3PL market place across First Mile, Transportation, last mile Physical goods and OnDemand services.
- 3PL expansion manager will support the growth Third-Party Logistics (3PL) and ensure we always have enough supply to cater to the demand.
Key Responsibilities
3PL Expansion and Onboarding:
- Build a pitch deck for different functions where 3PL are required.
- Create full year expansion plan and set weekly, monthly, quarterly targets and publish planned vs actuals.
- Train and coach the team of associates to execute the onboarding plan.
- Identify and define the critical capabilities needed to support Jumia’s Supply Chain strategies and ensure enough 3PLs are there cover the needs.
- Lead the lead generation, conversion and onboarding funnel.
- Conduct role plays and focused group discussions with 3PLs.
- To prepare and evaluate the onboarding of 3PLs at an individual level.
- Own onboarding new 3PLs into the Jumia ecosystem including:
- First Mile
- Middle Mile/ transportation
- Last mile delivery- Physical goods and on-demand delivery
- Any other as per business requirement.
- Reduce lead generation to onboarding time and solve 3PL issues during this stage.
- Ensure 100% compliance to internal process of KYC, Contracts etc.
- Negotiate best prices with 3PLs in line with the payment structure defined.
3PL Onboarding flow:
- Define rules of engagement and Identify your exact needs and establish clear goals and objectives with 3PL and internal teams.
- Roll out various initiatives for 3PL onboarding via Facebook, instagram, and other channels.
- Track and maintain feedback on the onboarding experience of 3PL Partners.
- Get the most out of your partners involved with strategic conversations and long-term planning.
Qualifications & Requirements
- A Bachelor’s Degree from an accredited university; Degree in Engineering, Operations, Supply Chain.
- Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
- Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
- 5 years minimum experience, preferably in a manufacturing, production or distribution environment with a strong focus on logistics or alternatives supply chain.
- Clear understanding of Transportation Logistics network management, Retail or Customer Service processes and priorities.
- You are highly goal driven, use project management skills and work well in fast paced environments.
- Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills required.
- Experience in strategy and complex network management.
We Offer
- A unique experience in an entrepreneurial, yet structured environment.
- The opportunity to become part of a highly professional and dynamic team working around the world.
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Application Closing Date
Not Specified.
11.) Social Media Manager
Location: Lagos
Employment Type: Full-time
Department: Marketing
Job Objective
- As Social Media manager, your role will be to support Jumia developing its brand across SoMe channels (Instagram, FB, YouTube, Twitter and TikTok). You will leverage and develop Jumia’s community of influencers.
- You will execute our content strategy across all SoMe, designing posts that generate engagement. Ultimately, your goal will be to contribute to positioning Jumia a relevant and engaging brand, associated with trendy content and positive conversations.
- Thus, you will be at the core of the Jumia brand building strategy. You will need to be extremely tuned to trends, influencers, and generally speaking be completely passionate about Social Media.
Responsibilities
- Plan and execute quality content aiming to improve Jumia’s content quality.
- Make checks on all our SoMe on a daily basis.
- Plan content weekly to ensure posts generate the right level of engagement.
- Collaborate with graphics team to ensure quality visuals for your content.
- Be ahead of the curve for all the viral trends.
- Trending products, challenges, reposts, videos, etc.
- Share best practices across countries.
- Generate weekly plans and reports to improve KPIs.
- Monitor implementation and scale up Jumia’s relationship with influencers.
- Ensure growth on # influencers participating to Jumia’s campaigns.
- Assess the quality of the influencers and emulate the community.
- Frequently interact with them to ensure they are excited to work with Jumia.
- Monitor the impact of their posts on KPIs and steer performance.
- Scale the # orders driven through influencers.
KPIs to Evaluate Success
- Number of influencers and number of orders driven from their content.
- Average Engagement on IG, FB and Twitter.
- Daily Active Users driven from social platforms.
- Routine compliance (weekly report, weekly content plan, monthly planning with influencers, weekly CMO review).
Qualifications & Experience
- Passion for social media scene and trends.
- Fast learning abilities and analytical skills.
- Previous experience with social media (eg working in an agency) a plus.
- Well organized and ability to simultaneously handle multiple projects.
- Excellent communication skills in English, and willingness to be immersed.
in a very international and entrepreneurial environment.
We Offer
- A unique experience in an entrepreneurial, yet structured environment.
- The opportunity to become part of a highly professional and dynamic team
working around the world.
- An unparalleled personal and professional growth as our longer-term
objective is to train the next generation of leaders for our future internet
ventures.
Application Closing Date
Not Specified.
12.) Designer (Marketing)
Location: Lagos
Employment Type: Full-time
Department: Marketing
Job Objective
- You will handle the production of Jumia marketing design production for online & offline needs.You will also act as a touch point for design related consultations from onsite to marketing run campaigns local operations.
Key Responsibilities
Asset Production:
- You will produce design materials for all Jumia marketing, commercial, onsite, andsocial engagements requirements. You will assist in creating and developing campaign ideas and concepts, applying consumer and experiences on/in Jumia. You will share incremental improvements, feedback on process, and participate in regular creative brainstorm sessions.
- You will produce design work, enforce quality control guidelines for all design assets during campaigns and normal CP. You will participate in skills transfer within the team.You will exemplify our Jumia culture as a design ambassador; you will be expected to be a role model to all Jumia employees.
Training:
- You will participate in training sessions.
- You need to keep up with ecommerce trends and learnings from within Jumia and out, you will be expected to study and keep up with world design fails and success stories related to ecommerce, innovations from other leading platforms to help develop new ground-breaking products for local applications. You will be expected to learn and develop from regular consultation with team members and relevant knowledge acquisition over your time in Jumia.
Analysis:
- You will incorporate best practices and success case scenarios to shape future marketing and engagement communications through design.
Brand Maintenance and Development:
- Maintain consistency in use of the brands. You will study and use our brand guides and rule books to make sure all our communications adhere to our brand identity.
- You will act as a guardian to said brand identity and call out fails and breaches in said brand guides execution. You will propose and observe areas of improvements for said guidelines; even if just to update them.
How
Marketing and Campaigns:
- Create visual identities and oversee their adaptation across multiple platforms Work with stakeholders to review and approve final campaign assets and guides You will apply and review production on said guides for enforcement, QC fails and recommend changes on team’s design production Research market trends and conduct competitive analysis to improve inhouse standards and benchmarks, making recommendations to your team lead Promote skills development and tools competence within the team.
People:
- Promote creative skills development by promoting curiosity and inquisitive attitudes within team matesRecommend training and improvement programs to your team lead Share capacity deficit concerns with your team lead or senior designers.
- Escalate if in doubt during production Make a strong role model influence off the clock and on it. Grow your team as designers and people as well.
UI / UX and Product:
- Propose improvements during test cycles and give feedback on design samples and modules Receive feedback from other teams about design and interaction bottlenecks on the websites and escalate using proper channels for action.
Required Skills & Qualifications
- Degree/Cert. in Design, Visual/Fine Arts or a relevant field.
- 1+ years of creative design or comparative position or equivalent experience(experience in ecommerce/ customer experience would be a plus).
- Strong people skills.
- Comfortable working in a high impact, high energy, fast-paced environment.
- Proficiency in design tools e.g., Adobe suite.
- Good in taking critique.
- Tolerant working under pressure where high stakes are on the table.
- Showcased creativity.
We Offer
- A unique experience in an entrepreneurial, yet structured environment.
- A unique opportunity of having strong impact in building the African ecommerce sector.
- The opportunity to become part of a highly professional and dynamic team.
Application Closing Date
Not Specified.
13.) Designer (Commercial)
Location: Lagos
Employment Type: Full-time
Department: Commercial
Job Objective
- You will handle the production of Jumia marketing design production for online & offline needs. This entails but not limited to working directly with the commercial teams, customer care, J-force, social media, affiliates, onsite and various other teams. You will report to your Design lead among other various reporting channels including your
- CMOs, Heads of design, etc. You will assist in training new design hires, uphold design asset QC while keeping schedule and capacity requirements through design sprints.
- You will also act as a touch point for design related consultations from onsite to marketing run campaigns local operations and sometimes other Jumia ventures across the world with absence of your design lead.
- You will assume Design lead role and responsibilities when they are indisposed (you don’t need a title to be a leader)
Key Responsibilities
Asset Production:
- You will produce design materials for all Jumia marketing, commercial, onsite, and social engagements requirements. You will assist in creating and developing campaign ideas and concepts, applying consumer behavior insights to customer journeys and experiences on/in Jumia.
- You will share incremental improvements, feedback on process, and participate in regular creative brainstorm sessions. You will produce design work, assist in training and managing Junior designers, quality control of design for all assets during campaigns and normal CP.
- You will facilitate skills transfer to new and struggling designers through mentorship and hands on training sessions.
- You will exemplify our Jumia culture as a senior designer to new hires; you will be expected to be a role model to all Jumia employees
Marketing and Sales:
- You will work with Vendor and Category management teams to shape the messaging and communication for Jumia campaigns.
UX and Product:
- You will be required to share feedback on our products to help refine and improve them. You will be required to participate in UX tests and reviews from time to time
Training:
- You will participate in training junior designers.
- You need to keep up with ecommerce trends and learnings from within Jumia and without, you will be expected to study and keep up with world design fails and success stories related to ecommerce, innovations from other leading platforms to help develop new ground-breaking products for local applications.
Analysis:
- You will incorporate best practices and success case scenarios to shape future marketing and engagement communications through design.
Brand Maintenance and Development:
- Maintain consistency in use of the brands.
- You will study and use our brand guides and rule books to make sure all our communications adhere to our brand identity. You will act as a guardian to said brand identity and call out fails and breaches in said brand guides.
- You will train new designers on the brand guidelines and make sure all local touch points reflect said guidelines in all use cases. You will propose and observe areas of improvements for said guidelines; even if just to update them.
How
Marketing and Campaigns:
- Create visual identities and oversee their adaptation across multiple platforms Work with stakeholders to review and approve final campaign assets and guides You will apply and review production on said guides for enforcement, QC fails and recommend changes on team’s design production Research market trends and conduct competitive analysis to improve inhouse standards and benchmarks, making recommendations to your team lead Promote skills development and tools competence within the team
People:
- Promote creative skills development by promoting curiosity and inquisitive attitudes withing team mates
- Identity struggling team mates and recommend training and improvement programs to your team lead Assist your team lead in management tasks and roles from time to time Review capacity requirements, share feedback with your team lead.
- Make a strong role model influence off the clock and on it. Grow your team as designers and people as well. In extreme scenarios, be ready to make tough decisions by making compelling arguments for termination with well documented support to your team lead.
UI/UX and Product:
- Propose improvements during test cycles and give feedback on design samples and modules
- Receive feedback from other teams about design and interaction bottlenecks on the websites and escalate using proper channels for action.
Required Skills & Qualifications
- Degree / Cert. in Design, Visual/Fine Arts or a relevant field.
- 3+ years of experience leading creative experience design or comparative position or equivalent experience (experience in ecommerce/ customer experience would be a plus)
- Strong people skills
- Comfortable working in a high impact, high energy, fast-paced environment
- Proven competence in design standard tools e.g., Adobe suite
- Tolerant working under pressure where high stakes are on the table
- Showcased creativity
We Offer
- A unique experience in an entrepreneurial, yet structured environment.
- A unique opportunity of having strong impact in building the African ecommerce sector.
- The opportunity to become part of a highly professional and dynamic team.
Application Closing Date
Not Specified.
14.) Account Payable Officer
Location: Lagos
Employment Type: Full-time
Department: Finance – Accounting
Job Objective
- As AP officer, you will be responsible for timely processing of vendors payments, booking of expenses and reconciliation of vendor balances.
- Overall, your responsibilities will include verification of vendor claims before payments are made and proper accounting of goods and services in a timely manner.
Responsibilities
- Check accuracy of invoices
- Input and code invoices to cost centre
- Process invoices
- Match Invoices with Purchase Order (if applicable)
- Send invoices to Manager for payment approval
- Schedule payment runs based on standard company payment terms
- Verify and process employee expense claims and manage the approval and payment process.
- Update and maintain vendor database in a timely manner.
- Perform reconciliations including supplier statement reconciliations, accrual accounts reconciliation and more.
- Support the month-end process by providing supporting documentation for month-end journals report on Aged Payables plus other ad hoc reporting where applicable
- Identify improvements to the accounts payable process.
Qualifications & Experience
- BSc in Accounting, Finance, Economics, or a related field
- 3+ years of experience (ICAN membership added advantage)
- Good communication skills and reporting skills.
- Excellent problem-solving and decision-making skills.
- Solid understanding of basic accounting and accounts payable principles.
- Strong finance and accounting knowledge, including experience with
- International Financial Reporting Standards (IFRS).
- Proven ability to calculate, post and manage financial records
- Accurate data entry skills
- Ability to build good relationships with vendors and suppliers
- Ability to prioritise and multitask
- High level of accuracy and attention to detail
- Excellent verbal and written communication skills
- Ability work as part of a broader team
- Intermediate computer software skills, including Excel and Accounting packages
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Application Closing Date
Not Specified.
15.) Head of Traffic Operations
Location: Lagos
Employment Type: Full-time
Department: Marketing – Performance
Job Description
- As Head of Traffic Operations, you will be responsible for carrying the consumer along the funnel, from his first step on the app to the final conversion.
- You will work closely with marketing, tech and commercial teams and ensure:
- We propose the best user experience,
- we animate continuously our app through campaigns and fresh content,
- We engage our consumers through games, promotions and deals,
- We increase repurchasing rate through JumiaPrime.
- You will be especially be involved during Jumia’s signature Tier 1 events – Black Friday, Jumia Anniversary etc – a key moment for customer acquisition and retention, by leading the organization of those campaigns and ensuring its performance.
Key Responsibilities
Campaign Management:
- Plan, manage and execute all campaigns of Jumia (Tier 1, weekly campaigns, Super Brand Day, Super Brand Week, etc).
- Establishing a 12 months rolling campaign planning.
- Define campaign concept and plan to drive acquisition, usage and engagement (deals logic, games, animations, user flow etc).
- Define consumer needs and hunting list to support each campaign and work closely with commercial teams to ensure we source a good assortment and deals for the identified needs
- Build the marketing 360 plan across channels that will support each campaign and make sure it is executed properly.
- Gather learnings & performance data from all stakeholders and enrich the calendar accordingly.
User flow and homepage operations:
- Supervise Jumia App & Website and ensure an efficient e-merchandising: maintain the site daily, challenge product assortment, catalogue structure and navigation, and optimize the user experience to maximize conversion and usage as well as ensure outstanding quality of the content.
- Suggest, Implement and try out new IT/technical features following the AB test.
- Manage onsite managers who will execute & apply all required changes for marketing & promotional campaigns.
- Track key business indicators and ensure regular reporting and feedback with high value-added analysis (shop, search, funnel performance…) and provide business-oriented insights to the relevant team (marketing, commercial, graphics).
- Be Creative and keep up to date with new e-commerce ideas and innovations to try.
Consumer Engagement tools:
- You will put in place the engagement roadmap to ensure MAC / YAC growth.
- Supervise Flash Sales: ensure best user experience, quality of deals and high level of traffic (initiatives across channels such as games, product feed, SoMe assets, automated home page widgets etc).
- Manage gamification strategy (shake and win, wheel of fortune, flip and win etc) and ensure test and learn approach.
- Promotions & vouchers: develop new promotions and vouchers initiatives (new customer voucher, marketplace voucher, category voucher, brand voucher, etc)
Prime:
- Build marketing strategy of Jumia Prime across channels (automated PN, SoMe recurrent push, influencers giveaways, etc) and ensure its proper execution.
- Define education mechanisms and a strong communication plan to support the key value propositions of the service.
- Develop initiatives and campaigns to drive Prime acquisition.
KPIs to evaluate the success
Performance:
Consumers:
- New customers
- Active consumers
- Monthly Active Consumer
Quality on execution:
- OBR (onsite basic review)
- CBR (campaign basic review)
Qualifications & Requirements
- Top-tier Engineering School or Top-tier Business School with a clear analytical profile
- +8 years experience in marketing or digital marketing.
- Excellent communication skills in English, and willingness to be immersed in a very international and entrepreneurial environment
- Sharp, analytical mind and an entrepreneurial spirit
- Well organized and able to simultaneously handle multiple projects
- Proficiency in advanced excel
- Level headed and can express ideas in a clear and impactful manner
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
- Competitive compensation.
Application Closing Date
Not Specified.
16.) JForce Regional Manager
Locations: Abuja, Port Harcourt – Rivers, Benin – Edo and Lagos
Job type: Full-time
Department: Marketing – Sales – J-Force
Job Objective
- As a JForce Regional Manager, you will play a key role in delivering exponential growth of Jforce business in the assigned region through performance steering and by proposing key actions based on data.
- Secondly, you will oversee supporting and managing all the Jforce executions in the region by developing action-oriented reports, routines and processes with clear recommendations that will impact business results positively.
- The regional manager is also expected to deliver on targets across Key performance indicators as defined by the Head of Offline Sales.
- She/He will be responsible for the Day-to-Day general management of the Jforce consultants in the region and delivery of key strategic business results for the region, including Jforce Pick Up Stations and other business expansion projects for JForce.
Responsibilities
- Support Jforce consultant’s recruitment drive in the region.
- Propose innovative process, marketing push and communication channels to improve delivery on JForce growth objectives in the region
- Capability building of the Jforce agents and the city captains.
- Responsible for the general management of the Jforce consultants and the city captains in the region.
- Daily Performance review to understand what drives it, and immediate intervention needed.
- Recommend actions to deliver incremental growth and deliver on all KPIs
- Drive day to day performance steering and management of Jforce agents in the region to deliver on targets.
- Manage and support all execution of actions recommended, presenting it to the HQ and following up execution
- Weekly deep-dive of performance and reports
- Plan T1 campaigns preparation and execution: bottom-up, robust marketing plan, collect brand contribution, plan logistics.
Qualifications & Experience
- Top Business / Engineering Schools and Universities
- An ideal candidate would possess significant (3-5 years) experience in the Sales and/or offline retail industry, Team management and a proven track record of impact.
- Track record of building offline networks or distribution channels.
- Proficiency in MS Office and Excel.
- We expect someone passionate, creative, and able to work efficiently. We expect a leader.
Competencies Required:
- Strong knowledge of the Nigerian offline Sales market (both grey and structured)
- Leadership and management to lead the team above and beyond their capabilities and train them
- Strong interpersonal skills to motivate and convince potential agents to partner with Jumia
- Very strong sales skills to lead negotiation and deliver on the objective
- Fast learner and well structured
- Performance-driven, action & result oriented
- Very independent with a strong ability to go further than the expectations
- Solution-oriented.
What we offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having a strong impact in building the African e-commerce sector.
- The opportunity to become part of a highly professional and dynamic team.
Application Closing Date
Not Specified.
17.) Tax Account Manager
Location: Lagos
Employment Type: Full-time
Department: Finance
Job Objective
- As a Tax Manager who will direct and manage multiple operations related to taxes and deliver tax services, your primary responsibility is to manage specific tax-related functions in addition to compliance-related activities i.e. report monthly and quarterly tax preparation. In addition to this, provide a reconciliation of a company’s condition for income tax.
Responsibilities
- Plan, manage and develop over all aspects of the company& tax process.
- Deliver a full range of tax services within a given period.
- Identify tax risks and provide mitigation plans.
- Build and maintain healthy relationships with the company’s consultants &tax regulators. Coordinate with tax audits and special tax-related projects.
- Provide inventive tax planning and review intricate income tax returns.
- Implement opportunities for process improvement in company tax procedures.
- Manage and support members of the AR/AP team on tax-related topics.
- Mentor accounting staff and review their performance on tax-related topics.
- Manage tax provision and tax compliance process of the company.
- Maintain and reconcile tax balances on the general ledger.
- Prepare all tax papers on a regular basis.
- Review quarterly tax projections.
- Timely filing of consolidated federal, state and local income tax returns and other business filings.
- Monitor legislative and regulatory tax law development and create strategies to capitalize on changes to taxation legislation.
- Provide help in minimizing tax risk in regards to acquisitions, mergers, and various other business dealings.
- Ensure compliance with laws and regulations.
Qualifications & Experience
- BSc (Master degree as added advantage) in Accounting, Finance, Economics, or a related field
- 10+ years of experience in finance, accounting, and operational processes.
- Proven 5+ years of experience as a tax manager or accountant or a similar role.
- Solid knowledge about Nigeria federal, state, and local reporting requirements i.e excellent knowledge of tax accounting, tax compliance and all types of tax returns.
- ICAN or CITN (or both) membership compulsory. Strong finance and accounting knowledge, including experience with International Financial Reporting Standards (IFRS).
- Proficiency in MS office and tax reporting software.
- Good communication skills.
- Ability to handle sensitive and confidential data.
- Hardworking and honest.
- Excellent problem-solving and decision-making skills.
- Attention to detail and accuracy.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Application Closing Date
Not Specified.
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