Fidelity Bank Plc began operations in 1988 as Fidelity Union Merchant Bank Limited. By 1990, it had distinguished itself as the fastest growing merchant bank in the country. However, to leverage the emerging opportunities in the commercial and consumer end of financial services in Nigeria, in 1999, it converted to commercial banking and changed its name to Fidelity Bank Plc. It became a universal bank in February 2001, with a license to offer the entire spectrum of commercial, consumer, corporate and investment banking services.

We are recruiting to fill the following positions below:

1.) Branch Leader
2.) Account Officer
3.) Team Lead, Database Administration
4.) AIX Administrator
5.) Team Member, Business Automation
6.) Cloud Architect
7.) Virtualization Engineer
8.) Microsoft System Administrator
9.) Team Member, Loan Recovery
10.) Solution Architect
11.) Team Member, Digital Marketing (Paid Media Advertiser)

Job Title: Branch Leader

Location: Lagos

Job Objective(s)

• Develop a marketing plan that will increase market share / penetration. Incumbent is expected to increase the business of the Branch by increasing the number of new accounts and developing new business areas.
• Introduce, define and develop a combination of operating processes, management systems, business structure and culture that gives the Bank the capacity to deliver on its values.
• Responsible for generating activities that will help better team performance.

Duties & Responsibilities

• Responsible for ensuring that quality staff are recruited, motivated, trained and retained in particular branch, and ultimately, in the Bank.
• Develop a marketing plan that will increase market share / penetration. Incumbent is expected to increase the business of the Branch by increasing the number of new accounts and developing new business areas.
• Review the marketing plan of the branch and prepare target market study covering the industries / markets defined to serve
• Prepare written call reports in format determined by management and periodically follow up “close” sales
• Ensure adequate adherence to Credit policies, processes and procedures
• Foster involvement in the ‘team’ concept by listening, sharing ideals and information in the interest of the Bank
• Ensure customer facilities applications are thoroughly appraised, review all applications, and make appropriate recommendations / decisions
• Conduct collateral inspections and appraisals. Assemble and process files and forward processed applications to management with recommendations
• Monitor and initiate recovery action on non-performing loans
• Identify needs of accounts holders / customers and buyer values and proactively seek to provide products / services to meet identified needs
• Ensure new accounts are adequately coded to ensure proper MIS classification
• Provide regular reports / updates for management attention
• Provides leadership, coaching, training/development and supervision to all members of its team.
• Any other duties as assigned by Supervisor

Qualifications

• Bachelor’s Degree with a minimum of Second-Class Lower Division or Upper Credit for HND holders from an accredited Institution. Third-Class / Lower Credit holders must possess a Master’s Degree.

Experience:

• 5 -10 Years in Banking in a Full Time role.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Account Officer

Location: Lagos

Job Objective(s)

• Assist customers get value for their money, make the right choices and make their money work for them.
• Also be the number one resource for customers to get advice on their account.  Speaking with customers would also be a large part of your day to day work either over the phone or face to face in addition to providing solution to their financial needs.

Duties & Responsibilities

• Ensure adequate adherence to Credit policies, processes and procedures.
• Book deals for new deposits within 24 hours.
• Follow up on processing of roll-over of investments and delivery of investment letters to customers within 24 hours of maturity.
• Responsible for opening new accounts and follow-up on outstanding documentation.
• Update and follow up on returned cheques every morning.
• Follow up on customer’s requests such as pay-in cheques, collect cash, process drafts, process transactions, etc.
• Update new deposits and new accounts on the system daily.
• Responsible for the provision and safe keeping of customers’ information and files.
• Responsible for recording new accounts, deposits and FX transactions daily.
• Ensure proper custodianship of the unit’s registers.
• Make daily/periodic reports to the Branch Leader on marketing activities and/or prompt potential businesses in pipeline needing senior support, including other reports as may be required by Management from time to time.
• Follow up and ensure prompt recovery of Past Due Accounts under your management.
• Participate in all marketing plans and strategy development initiatives of the Branch Leader that will increase the market share/market penetration of the Branch.
• Ensure prompt response to internal correspondences i.e. memos/mails from within the Bank requiring your attention and/or response.
• Support other marketing and non-marketing staff junior to you through on-the-job coaching, in-house training and development and account management support.
• Ensure sound work attitude, good working relationship with your supervisor/ colleagues and above all, your integrity/character must be above board.
• Carry out any other duty that may be assigned to you from time to time by the supervisor.

Qualifications

• Bachelor’s Degree with a minimum of Second-Class Lower Division or Upper Credit for HND holders from an accredited Institution. Third-Class / Lower Credit holders must possess a Master’s Degree.

Experience:

• 2 Years and above Work Experience in Banking in a Full Time role

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, Database Administration

Locations: Victoria Island, Lagos
Department: Information Technology

Job Objective(s)

• Perform technical and administrative oversight of all the database management systems as acquired by the bank in a cost-effective manner.
• The Database Administrator’s role is to design, install, monitor, maintain, and carry out performance tuning of production and test databases while ensuring high levels of data availability.
• This individual is also responsible for developing, implementing, and overseeing database policies and procedures to ensure the confidentiality, Integrity and availability of databases.

Duties & Responsibilities

• Monitors databases for availability.
• Performs maintenance and housekeeping operations on Oracle and or MSSQL databases.
• Performs database backup and restore.
• Performs performance tuning of Oracle and or MSSQL databases.
• Installation, configuration and upgrading of (DBMS) Database Management System, e.g. Oracle, MSSQL and MYSQL server software and related products.
• Evaluate DBMS features and related products as used by the Bank.
• Establish and maintain sound backup and recovery policies and procedures.
• Take care of the Database design and implementation.
• Implement and maintain database security (create and maintain users and roles, assign privileges).
• Make exception reports to management on database related issues.
• Interface with relevant OEMs – Oracle Corporation, Microsoft for technical support on database related issues.
• Respond to and resolve database access and performance issues.
• Monitor database system details within the database, including stored procedures and execution time, and implement efficiency improvements.
• Plan and coordinate data migrations between systems.

Qualifications and Experience

• First Degree (Second Class minimum) or HND (Upper Credit) in Engineering, Mathematics, Computer Science, or any related course
• 4 years of hands-on experience with Database Administration

Experience / Skills:

• Strong understanding of database structures, theories, principles.
• Working technical experience with designing, building, installing, configuring and supporting databases
• Working technical experience with database administration tasks such as database implementations, backups, and account maintenance.
• Working technical experience with administering database platform specific advanced features – clustering, RAC, logical/physical standby, replication.
• Hands-on database tuning and troubleshooting experience.
• Good understanding of the organization’s goals and objectives

Certifications:

• Below certifications will be an advantage:
  • MCSE DBA
  • Oracle Associate or its equivalent.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: AIX Administrator

Location: Lagos

Job Objective(s)

• Demonstrate technical knowledge, fundamental concepts and technologies associated with AIX Operating Systems (Hardware, Software).

Duties & Responsibilities

• AIX System Administration
• Build AIX/Linux server requirements according to project specification.
• Configuring, monitoring, tuning, and troubleshooting AIX VMs and physical servers
• PowerVM, Power Firmware and HMC administration
• Maintain and upgrade the UNIX system software on all UNIX based systems to ensure operating system integrity and a high degree of system availability
• Provide a root-cause analysis for recurring or critical problem
• Establish and maintain user access

Qualifications

• First Degree (Second Class minimum) or HND (Upper Credit) in Engineering, Mathematics, Computer Science, or any related course

Experience:

• 3 years of hands-on experience with AIX Operating System

Experience / Skills:

• AIX System Administration
• Build AIX/Linux server requirements according to project specification.
• Working with an Enterprise class backup solution
• SAN and storage administration and integration with operating systems
• Concepts of networking like TCP / IP
• Linux System administration
• Maintenance of software and system patches
• PowerHA and GPFS
• Knowledge of UNIX Shell Scripting, to include Perl.
• Experience in installing of VIO Server, LPARS and installation of AIX through NIM Server
• Experience in PatchDeployment management
• Experience in File Systems, Processes, Performance tuning and troubleshooting

Certifications:
Below certifications will be an advantage

• AIX, IBM, REDHAT
• ITIL
• Storage Administration
• Backup administration.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Member, Business Automation

Locations: Victoria Island, Lagos
Department: Information Technology

Job Objective(s)

• Design, develop new and maintain existing software and workflows to support the banking business
• Ensure efficient and seamless processes by building and maintenance of automated systems to drive digital transformation.

Duties & Responsibilities

• Responsible for development, maintenance and extension of enterprise applications, workflows and systems
• Developing existing systems by analyzing and identifying areas of modification
• Maintaining systems by monitoring, identifying and correcting software defects
• Ensures regular and timely bug detection, documentation, and fixes for developed applications.
• Develop technical specifications/ documentation.
• Prepare reports, manuals and other documentation on the status, operation, and maintenance of software.
• Provide third-level support to business users.
• Adhere to high-quality development principles and secure coding principles, while delivering solutions on-time and on-budget.
• Working closely with other staff, such as business analysis team, technology group and other stakeholders in the bank
• Constantly updating technical knowledge and skills by attending in-house and/or external courses, reading manuals, accessing new applications and sharing knowledge with other developers
• Research and evaluate on a variety of software products.

Qualifications and Experience

• First Degree (Second Class minimum) or HND (Upper Credit) in Engineering, Mathematics, Computer Science, or any related course
• 3 years of hands-on experience on PHP

Experience / Skills:

• Extensive experience designing and developing enterprise grade software
• Experience with multi-threading and concurrency.
• Experience with debugging, performance profiling and optimization.
• Comprehensive understanding of object-oriented and service-oriented application development techniques systems
• Self motivated, able to work proficiently both independently and in a team environment.

Certifications:

• Below certifications will be an advantage:
  • C#, Microsoft.NET
  • Processmaker Automation.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Cloud Architect

Location: Lagos

Job Objective(s)

• Demonstrate technical knowledge in managing and maintaining the organization’s cloud computing system, develop and implement cloud strategies, evaluate applications/hardware, and ensure the effective functioning of cloud systems.

Duties & Responsibilities

• Building and overseeing the cloud systems, including servers, storage, and network infrastructure
• Ensuring that our online capabilities align with the specific requirements of our organizations cloud adoption strategy.
• Collaborate closely with diverse IT teams to enhance our cloud infrastructure and optimize its performance.
• Lead the development and implementation of innovative cloud solutions that support our business objectives.
• Designing and deploying dynamically scalable and reliable applications on the cloud
• Migrating multi-tier applications on cloud platforms
• Keeping costs to a minimum using cost-control strategies

Qualifications

• First Degree (Second Class minimum) or HND (Upper Credit) in Engineering, Mathematics, Computer Science, or any related course

Experience / Skills:

• Cloud Architect with a passion for cutting-edge technologies
• Relevant training and/or certifications as a Cloud Architect
• Ability to use continuous integration and distribution pipelines to deploy applications.
• Skills in developing, deploying, and debugging cloud applications.
• Skills in API usage, command line interface, and SDKs for writing applications
• Ability to use continuous integration and distribution pipelines to deploy applications.
• competent in managing cloud databases and have knowledge of MySQL and Hadoop
• strong understanding of the Linux operating system, Networking, and storage technologies
• understand virtual networks and general network management functions.
• hands-on understanding of DevOps practices
• Use of containerization tools and have a solid understanding of Docker and Kubernetes.
• Must have demonstrated skills in virtualization.
• Good Knowledge of cybersecurity in the context of the cloud is an asset.

Experience:

• 5 years of hands-on experience with Cloud Environment

Certifications:
Below certifications will be an advantage

• Azure/ AWS Cloud certifications
• VMware certifications
• ITIL

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Virtualization Engineer

Locations: Victoria Island, Lagos
Department: Information Technology

Job Objective(s)

• Demonstrate technical knowledge, fundamental concepts and technologies associated with day-to-day administration of VMware, HCI, Hyperconverged environment.

Duties & Responsibilities

• Manage the day-to-day administration of VMware and HCI environments.
• Manage the day-to-day administration of Hyperconverged environment.
• Performance and capacity management projections.
• Plan and engineer expansion of converged infrastructure.
• Deploy and test HA/BCP virtual environments.
• Provide guidance for virtualization best practices.
• Design enterprise level virtual technologies for the firm.
• Provide virtual platform system technical performance and availability recommendations.
• Create documentation for best practices in deploying Hyper converge solutions.
• Participate in the design and support of all backend infrastructure components for the virtual environment for the firm.

Qualification and Experience

• First Degree (Second Class minimum) or HND (Upper Credit) in Engineering, Mathematics, Computer Science, or any related course
• 3 years of hands-on experience with VMWare technologies

Experience / Skills:

• Experience with VMware vCenter design and implementation best practices.
• Good grasp of Windows and Linux operating systems.
• Understanding of virtual environments with respect to proactive performance analysis and identification of potential bottlenecks.
• Ability to administer, maintain, and troubleshoot Storage Area Networks (SAN) and Network Attached Storage (NAS) attached to VMware environments.
• Extensive Virtualization Experience – design, implement, and manage virtual environments, including Datacenter cluster(s) managed by vCenter.
• Thorough understanding of high availability, fault tolerance, and other BCP/DR technologies.
• Demonstrated experience in virtualization and consolidation of server technologies, specifically VMware vSphere and ESXi Virtual Infrastructure.

Certifications:

• Below certifications will be an advantage:
  • VMWARE
  • REDHAT, Windows
  • Azure, AWS
  • ITIL
  • Storage Administration.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Microsoft System Administrator

Location: Lagos

Job Objective(s)

• Responsible for the design, implementation, and maintenance of the Active Directory infrastructure. Ensure that the Active Directory environment is secured, efficient, and scalable. Responsible for developing and implementing Group Policy Objects (GPOs) to control access to resources and enforce security compliance. Additionally, you will be responsible for troubleshooting Active Directory-related issues and providing Level 2 support for the Active Directory infrastructure.

Duties & Responsibilities

• Creating, modifying, and deleting user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database
• Helping end users with issues related to their accounts or computers, such as resetting passwords or troubleshooting technical problems.
• Installing new Windows operating systems on client computers as needed, including installing device drivers and other software required for the computers to operate properly.
• Maintaining a database of all users in the organization and their respective rights and privileges within the network
• Designing a directory services infrastructure that meets the organization’s needs and implementing it on a daily basis.
• Providing technical support for user problems related to Active Directory or Windows Server applications.
• Designing and implementing security policies that conform to industry best practices and align with organizational risk management objectives.
• Creating, configuring, and administering Active Directory domains and forests, as well as adding new users to existing domains or forests

Qualifications

• First Degree (Second Class minimum) or HND (Upper Credit) in Engineering, Mathematics, Computer Science, or any related course

Experience:

• 5 years of hands-on experience with Microsoft Collaboration tools / technologies

Certifications:
Below certifications will be an advantage:

• Exchange Administration
• M365
• Microsoft Directory Services

Experience / Skills:

• Administration of windows 2012 to 2019 servers
• Administration of Microsoft Exchange
• Experience using Pepipost.
• Experienced M365 Administrator
• Microsoft License Administration.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Member, Loan Recovery

Locations: Benin, Edo and Lagos
Department: Remedial Assets Management

Job Objective(s)

• Recovery of Non-performing accounts.

Duties & Responsibilities

• Liaise with Legal Dept. on recovery process.
• Liaise with External agents (Estate Agents & Valuers, External Solicitors, Debt Recovery agents, Private Investigators, SFU, EFCC).
• Lead negotiation team for major Recovery accounts.
• Liaise with Branch Leaders and Bank Heads on developing and implementing recovery strategies for non-performing accounts
• Recommendation of interest waivers, concessions, write offs and classification of non-performing accounts.
• Supervise the work performance of Teams.
• Attend court sessions in relation to accounts in Litigation
• Render various reports on recoveries made on non-performing accounts monthly.
• Marketing and selling of Collateral of Non-performing accounts.
• Any other duties as assigned by either Supervisor or Divisional Head.

Requirements
Qualification:

• Minimum educational level – Bachelor’s Degree in Social Science or Humanities or HND with a Master’s Degree

Experience:

• Minimum of 2 years on the role and 5 years in Banking

Key Competencies/ Knowledge:

• Ability to pay attention to detail.
• Good knowledge of the Bank’s Banking Software.
• Strong ability to interpret and reconcile accounts.
• Good Knowledge of Bank Credit Policy and general economic trends in the country.
• Good knowledge of Microsoft Excel.
• Excellent negotiation and bargaining skills.
• Strong analytical skills.
• Excellent organizational skills.
• Good record keeping / file keeping and documentation skills.
• Excellent interpersonal skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Solution Architect

Location: Lagos

Job Objective(s)

• Lead the creation of conceptual and logical specifications for all layers of product solution (people, process, technology and information) through collaboration with business, enterprise, application, security and infrastructure architects
• Develops architecture to include the collaboration with other architects to make recommendations on software, hardware, and communications to support the product vision as well as provide for present and future cross-functional significant architecture requirements and interfaces based on solution and program increment roadmaps
• Ensures these systems are compatible and in compliance with client IT standards for architecture, including the implementation of specific solutions for public or private cloud platforms, integration with other systems and the external interfaces
• Ensures that the common operating environment is compliant with client policies. Analytically and systematically evaluates problems of work flows, organization and planning and develops appropriate corrective action to meet compliance policies
• Ability to participate in innovation activities such as ideation, prototype development, and real-world application evaluations

Duties & Responsibilities

• Experience in client/server or service-oriented architecture (SOA) environment, software development, data networking, middleware, cloud, storage, virtualization, data management, or infrastructure.
• Demonstrate expert knowledge in Data Modelling and Data Warehousing and lead technical reviews of solutions architecture.
• Strong understanding of common BI data functions, including data integration, data storage, data modelling, data mining, data visualization, and data analytics.
• Leading the development of innovative solutions in support of major capture efforts, balancing these solutions against cost, schedule, function, quality, and other business considerations.
• Support program management and business development reviews and assist in improving performance of existing projects as required.
• To design or modify systems architecture to meet certain business needs.
• Design and document  Solution Architectures across EA domain areas (Business, Data , Application, Technology & Security) developing  the Architectural Diagrams, Process Flow diagrams ,Data flow diagrams and Network diagrams where applicable.
•  Review the latest industry trends
•  Assess impact and applicability of industry trends
• Develop/ confirm industry imperatives and guiding principles
• Review & Recommend the latest technology trends that will address complex solution problems.
• Gathering requirements and functional specifications, assessing current software systems in place in order to identify areas in need of improvement
• Account for possible project challenges on constraints including, risks, time, resources and scope
• Work closely with project management teams to successfully monitor progress of initiatives
• Knowledge transfer and writing documentation.

Qualifications

• First Degree (Second Class minimum) or HND (Upper Credit) in Engineering, Mathematics, Computer Science, or any related course

Certifications:
Below certifications will be an advantage

• AWS. Azure,
• GCP or OCI Solution Architect

Experience:

• 5 years of hands-on experience with Solution Architecture

Experience / Skills:

• 5 – 25 years of work experience in IT, including experience in software development, application architecture, and especially a minimum of 5 years of experience in solution architecture
• Experience with driving technical planning and solutions for software portfolio, including authoring or managing the development of software designs, managing vendor evaluations, and justifying technical recommendations
• Experience with providing technical leadership, mentoring on software engineering design, development, and frameworks, analyzing alternatives, and presenting technical options to leads and clients
• Experience defining a variety of solution types, such as new system builds, legacy enhancements, build vs. buy analysis, integrating COTS software packages, Software as a Service or Platform as a Service as components of the solution
• Expert collaborator with business and technical colleagues, adept at building rapport.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Member, Digital Marketing (Paid Media Advertiser)

Location: Lagos
Department: Brand & Communications

Job Objective(s)

• To implement all online advertising campaigns for the bank to include Search Engine Marketing (SEM), Meta Advertising, Google Display and Video Advertising, Twitter Advertising, LinkedIn advertising.
• Liaise with third party advertising platforms to implement advertising campaigns.
• Deliver reports after every campaign and implement tracking across the website and mobile app.

Duties & Responsibilities

• Design, Execute, and Maintain ROI-Focused Targeted online Ad campaigns.
• Conduct thorough analysis of trends and targeting options.
• Continually optimize campaigns including keyword strategy, ad copy, bid prices, cost per conversion, cost per click, audience optimization, etc.
• Drive Cost-per-action low for every campaign while achieving the objectives of each campaign.
• Actively measure and execute A/B split testing for ad copy, landing pages, etc., to ensure optimal campaign performance.
• Compile monthly reports for all product campaign performance.
• Set up Conversion Tracking & Retargeting Pixels
• Conduct in-depth competitive analysis within the financial industries to stay informed.
• Liaise with Digital Advertising Service providers such as Meta, Google, Twitter to get Invoices, Budget, and other campaign needs.
• Identify new advertising platforms to further push the bank’s products and services.

Qualifications

• Bachelor’s Degree (Second Class minimum) or HND (Upper Credit) in Marketing or any other related field.
• Most importantly, candidate should have Digital Marketing Certifications.

Experience:

• Minimum of 2 years on the role and 2 years in Digital Marketing

Certifications:

• Must include any of the following: Google advertising, Meta Advertising, Google Analytics.

Key Competencies / Knowledge:

• Google Ads Manager
• Meta Ads Business
• Twitter Ads
• Google Tag Manager
• Google Analytics
• Excel and PowerPoint.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Human Resources Officer – HR Consultancy

Job Code:LPT/HR02
Location: Ikeja and environs, Lagos
Employment Type: Full-time

Job Overview

• We are a micro SME seeking a focused, well-organized and skilled Human Resources Officer with up to 2 years experience in recruitment and performance management.
• Like we always say, achieving our future goals and remaining a leader in our field, requires exceptional individuals who can share and understand our passion for success.
• By working with us, you will be exposed to a variety of learning experience and varying chanllenges that will refine and increaseyour growth as a professional.
• You will be required to get the job done via applying key human resources best practices.
• In return the right candidate will benefit from a good career progression with us, coupled with industry competitive compensation. If the above suites your profile and you are available to work for a long haul, we would like the opportunity to discuss working with you.

Job Responsibilities

• Assist with end-to-end recruitment including drafting job descriptions, placing job adverts, screening of applications, interview and selection process, reference checks candidate placement.
• Responsible for drafting, processing, and recording of all consultants and staff contracts.
• Draft policies and other organizational documents.
• Create and drive innovative recruitment methods to build a continuous pipeline, with an aim to reach passive job seekers and to source difficult-to-fill positions.
• Maintain an up-to-date human resource information database for assigned business units and generate scheduled or requested reports to assist in decision-making.
• Contribute to the development and implementation of performance management systems for all staff across business units.
• Coordinate performance management procedures.
• Coordinate reward and recognition processes.
• Coordinate on-boarding of new staff across business units.
• Conduct exit interviews, identifying trends and recommending actions to address raised concerns.
• Submit weekly report to line manager.

Required Qualification & Experience

• B.Sc. Degree in Human Resources Management or related course.
• NYSC Discharge certificate or exemption letter.
• 2 years cognate HR generalist experience. (Must have participated in HR activities such as recruitment, performance management etc).
• Must be able to work independently.
• A good knowledge of Nigerian employment practices and labour law.
• Proficiency in computer application including Word, Excel and PowerPoint is mandatory.

Other Key Requirements:

• Ability to demonstrate diplomacy, sensitivity, and respect for confidentiality.
• Effective organizational skills, attention to details and ability to handle work in an efficient and timely manner.
• Highly motivated, energetic, independent self-starter with strong team orientation.
• Research skills.
• Growth driven.

Remuneration

• N70,000 monthly.

Application Closing Date
9th June, 2023.

Method of Application
Interested and qualified candidates should submit their CV to: lopterrarecruitment@gmail.com using the job code as the subject of the mail.

Job Title: Human Resources Officer – Power Systems

Job Code: LPT/HR03
Location: Ikeja, Lagos
Employment Type: Full-time

Job Overview

• We are seeking a focused and well-organized and skilled Human resources officer with at least 2 years experience in recruiting and performance management to assist with our client with their HR functions.
• Our client stands as one of the most competitive renewable energy and power systems firms in Nigeria.
• By working with them you will be exposed to a variety of learning experience and challenges that will spike your growth as a professional. You will be required to get the job done via applying key human resources best practices.
• In return the right candidate will benefit from a fantastic career progression within, coupled with industry competitive compensation. If the above suites your profile and you are available to work for a long haul, our client would like the opportunity to discuss working with you.

Job Responsibilities

• Assist with end-to-end recruitment including drafting job descriptions, placing job adverts, screening of applications, interview and selection process, reference checks candidate placement.
• Responsible for drafting, processing, and recording of all consultants and staff contracts.
• Draft policies and other organizational documents.
• Create and drive innovative recruitment methods to build a continuous pipeline, with an aim to reach passive job seekers and to source difficult-to-fill positions.
• Maintain an up-to-date human resource information database for assigned business units and generate scheduled or requested reports to assist in decision-making.
• Contribute to the development and implementation of performance management systems for all staff across business units.
• Coordinate performance management procedures.
• Coordinate reward and recognition processes.
• Coordinate on-boarding of new staff across business units.
• Conduct exit interviews, identifying trends and recommending actions to address raised concerns.
• Submit weekly report to line manager.

Required Qualification & Experience

• B.Sc. Degree in Human Resources Management or related course.
• NYSC Discharge certificate or exemption letter.
• Minimum of 2 years cognate HR generalist experience. (Must have participated in HR activities such as recruitment, performance management etc).
• Must be able to work independently.
• A good knowledge of Nigerian employment practices and labour law.
• Proficiency in computer application including Word, Excel and PowerPoint is mandatory.

Other Key Requirements:

• Ability to demonstrate diplomacy, sensitivity, and respect for confidentiality.
• Effective organizational skills, attention to details and ability to handle work in an efficient and timely manner.
• Highly motivated, energetic, independent self-starter with strong team orientation.
• Research skills.
• Growth driven.

Remuneration
N80,000.00 net monthly plus Pension and HMO.

Application Closing Date
9th June, 2023.

Method of Application
Interested and qualified candidates should submit their CV in PDF or Word format to: lopterrarecruitment@gmail.com using the Job Code as the subject of the mail.

Job Title: Office Assistant

Job Code: LPT/OA001
Location: Ikeja, Lagos
Employment Type: Full-time

Job Overview

• We are seeking a focused and well-organized individual, to assist with our office administration tasks. Like we always say, achieving our future goals and remaining a leader in our field, requires exceptional individuals who can share and understand our passion for success.
• By working with us, you will be exposed to a variety of learning experience beneficial to any administrator and be set on the right path in your career. You will be required to be attentive to details, proactive and smart.
• In return the right candidate will benefit from a fantastic career progression within Lopterra Services Limited with industry competitive compensation.
• If the above suites your profile and you are available to work for a long haul, we would like the opportunity to discuss working with you.

Key Responsibilities

• Act as a first point of contact for callers, dealing with emails and phone calls by responding, passing on messages or highlighting them for the manager’s attention
• Organize office and assist with associates in ways that optimize procedures
• Booking and arranging travel, transport and accommodation
• Organizing events
• Create and update records, ensuring accuracy and validity of information
• Managing databases and filing systems
• Collating and filing expenses
• Monitor supplies and deal with shortages.

Required Education, Skills, and Experience

• An OND in Business Administration or Accounting
• 1 year experience as an Administrative Officer
• Proficiency in Microsoft office suite skills is mandatory especially excel
• Must be motivated, a self-starter, and be able to deal with challenges.
• Excellent communications capabilities
• Goal orientated and self-confident with the ability to work in a fast-paced environment
• Able to work independently as well as part of a team.

Salary
N60,000 Monthly Gross.

Application Closing Date
9th June, 2023.

Method of Application
Interested and qualified candidates should submit their CV in PDF or Word format to: lopterrarecruitment@gmail.com using the Job Code as the subject of the mail.

Note: Candidates residing in Ikeja or environs will be given preference.

Job Title: E-Commerce Executive

Job Code: LPT/AE/EC01
Location: Ikeja, Lagos
Employment Type: Full-time

Job Overview

• The eCommerce Manager will be primarily responsible for overseeing and managing the the e-commerce business of the company with a significant online presence.
• S/he will also be responsible for research and development of new online marketing strategies.
• If you share the same vision as their’s, have analytical proficiency in managing ecommerce, are a great communicator who loves working with people and open for the long haul, then they’d love the opportunity to discuss working with you.

Duties

• Own new item sell-in and throughout product life cycle (item setup, sell-through, forecasting, in-stock, pricing)
• Monitor category and product performance across sales channels; online.
• Lead product pricing and repricing to ensure sell-out while minimizing loss and maximizing profit.
• Drive analysis and evaluation of Marketplace trading activities through reporting to help decision making
• Ensure operational excellence through close collaboration with the Supply Chain team to maintain in-stock status on-site, optimize new fulfillment opportunities, plan for peak periods, and improve/eliminate charge backs.
• Develop and manage independent sales distributors all over Nigeria
• Cultivate and maintain productive relationships with our customers and communicate product development
• Own brand integrity online, monitoring and enforcing policies across online platforms
• Work with the marketing team or manage digital marketers to improve quality and traffic acquisition
• Maintain current knowledge of industry trends, opportunities, channels, products, and competitors to be a trusted business advisor to accounts.

Required Qualifications & Experience

• Minimum of Bachelor’s Degree in Business or related field.
• Hands on experience managing and developing Digital marketing strategies for E-commerce platforms.
• 3 years of experience in a similar role.
• Experience managing E-Commerce platforms from idea creation through to implementation, sales, and fulfillment.
• Strong marketing background with an understanding of Sales, Selling and online revenue streams.
• Proficiency in computer application including Word, Excel and PowerPoint is mandatory.

Salary
N100,000 – N120,000 monthly Net.

Application Closing Date
9th June, 2023.

Method of Application
Interested and qualified candidates should submit their CV in PDF or Word format to: lopterrarecruitment@gmail.com using the Job Code as the subject of the mail.

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the following positions below:

1.) Manager, IT Security Operations
2.) Manager, IT BCM
3.) Project Manager, RAN
4.) Project Manager, Transmission Projects
5.) Specialist, Digital Marketing

Job ID: IRC4714
Location: Lagos,NG

Job Summary

• Strategic and Tactical oversight covering all elements of IT Security as well as day-to-day operations including scoping of requirements, secured system design, applications security, implementation of security solutions, incident response, budgetary control and adherence to any necessary protocols, regulations or legal requirements.
• To succeed in this role, candidate must have an in-depth knowledge to effectively manage all major aspects of Application, network, Data and Information Security within EMTS while interfacing with internal auditors, and enterprise risk management to ensure audit findings are adequately and timely remediated.

Principal Functions
Tactical:

• Support the Identification and safeguarding of EMTS assets from security threats and exploit.
• Liaison with partners, key stakeholders, vendors or third-party service and solution providers on Information Security needs and requirements.

Operational:

• Oversight, planning and execution of any required vulnerability audits, penetration tests or forensic IT audits or related investigations.
• Responsible for implementing and coordinating a robust centralized mechanism for security protection, detection, monitoring and response.
• Raise the security situational awareness of EMTS employees by coordinating regular and periodic phishing simulation
• Support security and forensic investigations and compliance reviews as requested by internal or external auditors.
• Play an advisory role in application development, acquisition or delivery projects, to assess information security requirements and ensure that security controls are implemented as planned throughout the project life cycle to fulfill these requirements
• Conduct research, assess new threats and security alerts and recommend and follow through on appropriate actions to mitigate them
• Support the evaluation, selection and delivery of information security solutions and projects.
• Interface with other teams within and outside the IT department in the process of delivering security solutions.
• Liaise with vendors, suppliers and partners to ensure effective optimization, adoption and delivery of solutions.
• Carry out other activities as instructed by the Head, Information Risk Management.

Educational Requirements

• First Degree or equivalent in Computer Science / Engineering, Electrical / Electronic Engineering or other numerate science.
• Minimum of Six (6) years relevant work experience, with at least three (3) years in enterprise information security engineering or network security and three (3) years in a supervisory role.
• Strong technical IT/ Networking background in a mixed environment (Windows & Linux).
• Possession of relevant IT Security certifications including CISSP/CISM, CNSS, CEH, ISO27001,MS SC-900, etc.
• Broad experience in implementing data security across the entire data life cycle.
• Good understanding of telecommunication business and technology model.
• Good understanding of business analysis and project management methods.
• Very good conceptual and analytical thinking skills
• Good interpersonal and communication skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4713
Location: Lagos,NG

Job Summary

• Execute approved IT disaster recovery (DR) plan and continuously identify, evaluate and proffer mitigating actions with regard to potential risks to business continuity across multiple dimensions – such as infrastructure, controls, regulatory requirements, support agreements and resourcing – from an IT standpoint.

Principal Functions
Strategic/Tactical:

• Oversee business continuity / contingency planning efforts within the IT function with a major focus on assuring the adequacy of contingency plans for critical business applications to maintain continued operations, protect assets and mitigate loss in the event of a disruption
• Document IT DR planning and train all employees to achieve awareness and understanding of the IT Business Continuity Planning process.

Operational:

• Work with other functional areas of the business to enhance contingency plans and mitigate the effects of a technology system or application failure or problem in order to ensure that business units are able to continue managing the firm’s assets, satisfying regulatory obligations and maintaining presence in the marketplace
• Co-ordinate and manage all activities related to IT DR plans
• Manage service restoration in the event of a disaster and liaise with the Enterprise Business Continuity management team and related functions providing complementary services
• Guarantee that IT DR plans are up-to-date and associated activities executed timely asper roadmap
• Co-ordinate stakeholder participation in IT DR planning and work with the Head, IT Information Risk Management to prioritize the recovery of critical IT systems
• Lead the execution of regular business impact and technical assessments, training, tests, and exercises
• Co-ordinate the day-to-day ownership and resolution of IT DR plan issues which arise in connection with other business units, including any referral or escalation
• Manage the IT DR programme resources and provide support to the IT disaster recovery audits
• Define the principles and procedures necessary to support or reconstitute essential business functions after a catastrophic event
• Implement and monitor arrangements such as regular data back-ups, secure data archives, back-up restoration, secure on- and off-site storage of back-up media, and provision of alternative IT processing facilities, networks, etc.
• Evaluate the overall IT DR programme and state of readiness of IT in relation to DR
• Ensure implementation of the IT strategy and plans within implementing operations and enforce IT DR best practices
• Manage business continuity through enforced standards of document management for requirements, analyses, designs, implementation and operations
• Act as the primary responsibility for defining and enforcing IT DR plans, policies and procedures
• Enable and champion an IT DR plan service culture
• Ensure periodic reviews and tests of established business continuity plans and procedures, reporting findings to management and making recommendations for improvement as needed
• In the event of a severe/ catastrophic incident:
• Support the assessment of the impact of the incident effect on business
• Mobilize the IT DR team to the alternative business recovery site
• Guarantee that information, e.g. back-up tapes, are made available in the alternative data centre
• Implement the operational response to an incident
• Communicate with and take direction from the Head, IT Information Risk Management and Crisis Management Team in emergency situations
• Co-ordinate the IT DR in line with the activities defined in the IT DR management checklist

Educational Requirements

• First Degree in numerate or technology discipline, e.g. Engineering, Computer Science, Mathematics, etc.
• Postgraduate/professional qualification in related fields will be an added advantage, e.g. Solutions Life Cycle certifications in IT or telecoms best practices such as Microsoft Solutions Framework (MSF), Microsoft Operations Framework (MOF),Rational Unified Process (RUP), IT Infrastructure Library (ITIL), Project Management, ISO 20000, SIX SIGMA, COBIT or ETOM, IT Governance, IT Audit, IT Architecture and the CMM
• Minimum of 6 years directly relevant post-NYSC work experience preferably in GSM and 3G,with at least most recent three (3) years in a supervisory role
• Ideal candidate must be able to demonstrate competencies in the following areas:
• Strong analytical, organization and decision-making skills
• Ability to work productively and stay calm under pressure experience
• Experience in risk management
• Good project management, people management and negotiation skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4805
Location: Abuja

Job Summary

• Project Manager, RAN Projects (Packet Switch Core Base Station Subsystems): Responsible for e2eproject management on procurement, installation, commissioning, integration, acceptance and testing of Packet Switch Core & Base station sub-systems which includes, but not limited to; PS Core, 2G, 3G and 4G RAN network elements based on Work plans from planning Department.

Principal Functions

• Coordinate RAN projects initiation from Capex Justification or Business case stage and seeking executive budget approvals up to generating project charter for sign-off by major stakeholders.
• Obtain and review of technical site surveys at new and existing sites to ensure RFI status for CS Core & BSS technical projects and provide the reports as outcome to trigger necessary action in accordance with the project requirements.
• Develop, maintain and effectively execute project plans throughout project lifecycle in accordance with 9mobile project management methodologies.
• Manage the scope of the project, taking into consideration dependencies such as the core network, SAQ, Civil works, Power, transmission connectivity, inter-shelter infrastructure etc.
• Provide equipment layout for all Core/BSS network project locations taking into consideration the use of installation space, power and cooling
• Create and maintain a project schedule including activity definition, sequence, dependencies, work effort, duration and associated resource requirements
• Facilitate Project kick-off meetings and manage internal and external expectations in line with project critical success factors.
• Define, negotiate, communicate, implement and monitor quality standards on all project deliverables
• Identify, analyse, prioritize, mitigate and communicate project risks throughout project lifecycle and proposal/estimating phases.
• Communicate project status, risk, and escalated issues at project governance meetings
• Coordinate acceptance process with Network Operation team and ensure final sign off of all PATs/RFS certificates
• Track all new shelter delivery with civil designs team to ensure effective implementation of core and VAS nodes
• Ensure all Shelters carry alarm boxes to ensure effective termination of external alarms with MGW/BSC nodes
• Coordinate PAT for all CS Core & BSS Network elements deployed, facilitate snags clearance where applicable and ensure proper handover to the Network operation team; confirm RFS, PAC status based on actual project deliverables and perform project closure activities when all project objectives have been accomplished.
• Prepare project progress report for the project governance meeting by means of periodic project meetings with stakeholders and where necessary, project site visitation to gather data and provide management with up to date reports.
• Audit EMTS sites and Data Centres hosting relevant CS Core & BSS nodes to ensure availability of space, power and cooling for future expansion/upgrade. Where constraints are observed, solutions are proffered in coordination with relevant functional departments within technical Division.
• Maintain and regularly update a database of all CS Core & BSS network elements deployed across the network.
• Build and maintain effective relationships with equipment vendors as well as coordinate deployment activities between vendors and internal stakeholders in terms of roll out materials planning, project scheduling, risk and database management.
• Development of processes & procedures for handling the implementation of all CS Core &BSS node deployment projects.
• Relate closely with the Turnkey Roll out, Civil design and M&E implementation/Operation teams and come up with the schedules for site infrastructure readiness as it affects CS Core & BSS network implementation
• Keep abreast of global and local project management best practices as it relates to CS Core& BSS network equipment deployment, technological advancements, interoperability and backward integration with older technology.
• Prepare E2E Project Management documentation (Charter, Project Scope Statement, PMP, Quality reports, etc.) from concept phase to project closure.

Educational Requirements

• First Degree or equivalent in Electrical or Electronics Engineering or relevant discipline.
• Minimum of Five years post NYSC relevant work experience
• Must have knowledge of project management methodologies and be able to simultaneously employ project management best practices in tracking the day to day running of several on-going projects.
• Must be able to prepare and present technical site survey and project status/milestone reports in recommended formats.
• Must have good understanding of BSS core network architecture and signaling/traffic flow for various Network elements involved.
• Must demonstrate in-depth knowledge of 2G/3G RAN technologies; including BSC/TC/PCU and RNC connectivity to the PS & CS Core network elements as well as backhaul access technology.
• Must have good computer skills in handling MS Office packages such as MS Word, Excel, Power Point, Project, Visio etc.
• Understanding of IP technology and core and BSS network interfaces is a prerequisite.
• Ability to foresee project risks, analyze and solve critical network deployment issues as well as manage several stakeholders in a multi-vendor environment.
• Basic knowledge of transmission networks and the dependency/requirements for integration of core network elements.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4804
Location: Lagos

Job Summary      

• Project Manager, Transmission Projects: Responsible for e2e project management on procurement, installation, commissioning, integration, acceptance and testing of Transmission backhaul infrastructure such as Fibre Optics (Backbone, metro, lastmiles, inter-shelter tie), Microwave links (Longhaul and Access),Multiplexers (DWDM, OTN, SDH) etc.

Principal Functions 

• Coordinate Transmission projects initiation from Capex Justification or Business case stage and seeking executive budget approvals up to generating project charter for sign-off by major stakeholders.
• Maintain clear understanding of Contract Payment terms with records of payments made out to vendors to ensure projects spends are within approved budgets
• Present an updated weekly progress report for ongoing Transmission projects at Project Governance& NETDEP meetings.
• Be part of the evaluation team for RFQ submissions from vendors for Transmission projects.
• Review project documents (Survey reports, BOQs, Technical specifications, Scope of work, Acceptance Tests criteria etc.) handed over from the planning team to ensure there are clearly aligned with the realities in the field.
• Review Right of Way (ROW) documents to ensure that the conditions given for such permits by the relevant government agency are not outside of the project scope.
• Ensure that dependencies such as Shelter space, power requirements/upgrade, cable tray etc. at Fibre terminating sites are clearly identified prior to project commencement.
• Create and maintain a project schedule including activity definition, sequence, dependencies, work effort, duration and associated resource requirements
• Facilitate Project kick-off meetings and manage internal and external expectations in line with project critical success factors.
• Define, negotiate, communicate, implement and monitor quality standards on all project deliverables
• Identify, analyse, prioritize, mitigate and communicate project risks throughout project lifecycle and proposal/estimating phases.
• Provide clear timelines for the completion of various milestones in the Project Implementation Plan.
• Communicate project status, risk, and escalated issues at project governance meetings
• Coordinate acceptance process with Network Operation team and ensure final sign off of all PATs/RFS certificates
• Ensure prompt escalation of identified project risks to appropriate resolver teams such as GRAD, SAQ, Security, Legal, Operations, Planning etc. and adequate follow up till issues are resolved.
• Review the quality reports from Quality Assurance Consultants when such are used, to ensure highlighted snags are cleared by the vendor.
• Support technical and other EMTS business units in delivering any transmission related tasks. E.g. Enterprise projects, Lease lines, etc.
• Maintain pictures of equipment installation and ODF state as at the time of project hand-over to the operations team.
• Maintain a copy of As-Built drawings/documentation in soft and hard copies for Transmission projects executed.
• Maintain route maps and records showing actually deployed distances.
• Maintain OTDR traces and Power Metre Test results for completed Fibre Projects.
• Maintain a copy of signed-off PAT documents, Job Completion Certificate (JCC) for completed Transmission projects.
• Prepare E2E Project Management documentation (Charter, Project Scope Statement, PMP, Quality reports, etc.) from concept phase to project closure.

Educational Requirements 

• First Degree or equivalent in Electrical or Electronics Engineering or relevant discipline.
• Minimum of Five years post NYSC relevant work experience
• Must have knowledge of project management methodologies and be able to simultaneously employ project management best practices in tracking the day to day running of several on-going projects.
• Must be able to prepare and present technical site survey and project status/milestone reports in recommended formats.
• Must demonstrate in-depth knowledge of Optical Transmission technologies; including SDH, WDM and DWDM (OLA, ROADM, FOADM) etc.
• Must have adequate understanding of Alarms related to failures along Optical and MW Transmission systems.
• Must have good computer skills in handling MS Office packages such as MS Word, Excel, PowerPoint, Project, Visio etc.
• Ability to foresee project risks, analyse and solve critical network deployment issues as well as manage several stakeholders in a multi-vendor environment.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4806
Location: Lagos

Job Summary        

• Manage the planning and delivery of digital marketing strategies and campaigns for EMTS.
• Responsible for monitoring digital campaigns and advising on effective yet cost-saving strategies and platforms with considerable return on investment/ad spend while taking ownership of 9mobile’s online presence and digital brand identity with effective social media marketing executions. T
• he role will also see to launching best SEO practices for organic growth and brand visibility and deliver actionable insights to improve overall business performance.

Principal Functions 
Tactical:

• Develop and implement multi-touchpoint digital marketing strategies aligned with the business and marketing goals.
• Develop and implement exciting social media marketing strategies in line with brand identity and global best practices

Operational:

• Monitor digital media campaigns and drive efficiency across all paid executions on digital channels (Google Search & Display, Facebook, Twitter & Instagram, Programmatic, etc.)
• Optimize campaigns for conversion with agility to curb budget wastage and maximize ROAS
• Develop, deploy and manage website content as a core touchpoint for brand presence and customer engagement with the aim to improve customer satisfaction
• Content planning and creation, scheduling, and deployment
• Conduct social listening through dedicated tools to keep track of social media brand mentions, sentiments, share of voice, etc.
• Research and optimization of copy, keywords and landing pages on web and mobile for SEO.
• Work with PR and Marketing Communications teams to drive link building and other SEO elements in content creation and content programming
• Use data to measure and report performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
• Monitor digital marketing trends locally and globally and suggest ways to creatively leverage them in line with our brand’s DNA.
• Constant innovation on how to improve 9mobile’s social media activities and overall digital performance while providing perspective for adoption where appropriate
• Carry out other activities as instructed by the Manager, Digital Marketing.

Educational Requirements

• First Degree or equivalent in Marketing, Digital Media or any other related field
• Minimum of four (4) years relevant work experience.
• Proven experience with social listening, campaign monitoring, website and mobile analytics tools(e.g., Brand24, Meltwater, Google Analytics, Google Adwords, Keyword Planner, Search Console, Appsflyer, Mixpanel, etc.)
• Solid understanding of performance marketing, conversion, and customer acquisition & retention strategies
• Google Ads Certifications or equivalent
• Working knowledge of HTML, CSS, and JavaScript development and constraints.
• Proven SEO & SEM experience
• Proven experience in innovative digital campaigns and effective service delivery
• Very good conceptual and analytical thinking skills
• Good interpersonal and communication skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Busha was established in 2018 as a digital currency exchange platform where consumers and merchants can trade digital currencies such as Bitcoin and Ethereum. Busha has made efforts to be a trusted company in this domain and ensure that our platform is easy to use, accessible and user-friendly. Our focus is to use innovation and efficiency to build an open financial system.

We are recruiting to fill the following positions below:

1.) Frontend Engineer
2.) Customer Service Manager
3.) Legal & Regulatory Compliance Manager
4.) Digital Marketing Manager

Location: Lagos (Remote)
Employment Type: Full-time
Level: Mid – Senior Level

Overview

• We are looking for a Frontend Engineer with a passion finding solutions that allow customers to intuitively use our products.
• You will work with other designers and cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions.
• Your duties may also include training new employees and maintaining open communication with other departments during the design process.

Responsibilities

• Use a variety of programing languages in order to create user friendly languages
• Maintain and improve company website and web application user interfaces
• Creating tools that will enhance interaction on the site with any browser
• Design mobile-based features
• Develop new user facing features
• Translate UI/UX design wireframes to actual codes
• Prioritising user experience
• Write reusable codes and libraries
• Bridge the gap between graphic design and technical implementation
• Routinely testing the website for ease of use, speed, and other quality factors
• Ensure user experience determines design choices
• Strike a balance between functional and aesthetic design
• Maintain brand consistency throughout the design
• Develop features to enhance user experience
• Ensure high quality graphic standards and brand consistency
• Get feedback from and build solutions for users and customers
• Maintain software workflow management
• Stay up to date on emerging technologies including SEO best practices

Requirements
The ideal candidate must have:

• A minimum of 5 years relevant experience
• Hands on experience with mark-up languages
• Proficiency in HTML, CSS, JavaScript, and React
• Knowledge of design hand off tools like Figma etc.
• Ability to write clean, maintainable, testable, and reusable codes
• Ability to translate UI
• Knowledge of SEO principles
• Ability to perform well in a fast-paced environment
• Critical thinker with problem-solving skills

Nice to haves:

• Passionate about creating good design and usability
• A demonstrated passion for the Busha mission
• The ability to work effectively with cross-functional teams
• Ability to work independently with minimum supervision while achieving benchmarks
• A team player with excellent communication skills
• Experience working in Crypto.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos (Remote)
Employment Type: Full-time

Overview

• We are looking for a motivated and experienced Customer Service Manager who will lead a team of Customer Service Representatives and oversee their customer service operations.
• You will be responsible for providing outstanding customer service by leading and motivating your team and developing loyalty incentives to increase customer satisfaction and retention.
• You will work with other cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions. Your duties may also include training new employees and maintaining open communication with other departments during your day.

Responsibilities

• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Proactively instil in team members the need to actively listen to customers, be empathetic towards their problems and be efficient in providing worthy solutions.
• Supervise day-to-day operations in the customer service department.
• Take ownership of customer issues and follow problems through to resolution.
• Enable the team to be customer-centric and provide an amazing experience, doing so by keeping the team accountable and removing roadblocks.
• Set clear customer satisfaction goals and KPIs and deploy strategies focused on implementation, coordinate with the team to meet the goals on a steady basis.
• Continuously develop ways to improve performance, efficiency, and efficacy, based on metrics and customer feedback.
• Have thorough knowledge of Busha products to step in on escalated customer issues that the team is unable to resolve.
• Generate sales lead and build sustainable relationships where necessary.
• Analyse statistics and compile accurate reports.
• Keep a record of customer interactions and details of action taken.
• Develop service procedures, policies, and standards.
• Monitor and develop customer service representatives and nurture an environment through encouragement and empowerment.
• Train team members to deliver a higher standard of customer service.
• Develop feedback or complain procedures for customers to use.
• Stay ahead of industry’s developments and apply best practices to areas of improvement.
• Manage the approved budget of the customer service department.
• Maintain an orderly workflow according to priorities.

Requirements
The ideal candidate must have:

• A minimum of 8 years proven work experience as a customer service representative/specialist.
• 3 – 5 years of experience in a supervisory or managerial position.
• Working Knowledge of Customer Service Databases, software, and tools and awareness of industry’s latest technology trends and applications.
• Motivational skills and ability to lead a team of customer support representatives.
• Ability to think strategically and to lead.
• Confidence, tact, and diplomacy in dealing with difficult situations and able to maintain calm under pressure.
• Strong client-facing and communication skills with outstanding written communication skills.
• Advanced troubleshooting and multitasking skills.
• Strong problem solving and negotiation skills.

Nice to haves:

• Patience and Empathy.
• A passion for customer satisfaction.
• Ability to work effectively with cross-functional teams.
• A team player with excellent communication skills.
• Knowledge of the crypto industry.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos (Remote)
Employment Type: Full-time

Overview

• This position develops and provides oversight of AML/CFT, Sanctions, Risk management and strategic compliance matters for the business.
• You would need to be able to operate in a fast-moving, fast-growing start-up with a strong culture of compliance.
• You will work with other cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions.
• Your duties may also include training new employees and maintaining open communication with other departments during your day.

Responsibilities

• Have and be able to develop a deep understanding of the rules and regulations governing each market in which we operate, including monitoring changes in regulatory developments.
• Manage the identification, communication and tracking of regulatory changes and analyze the impact of such changes. Report, monitor and implement policies ensuring the company meets its regulatory requirements.
• Prepare concise and clear reports on the level of risk and control effectiveness to key stakeholders regularly.
• Assess product, compliance or operational risks and develop risk management strategies
• Work with Risk & Compliance representatives to identify all related compliance requirements applicable to the business.
• Ensuring the company functions legally and ethically while meeting its business goals
• Assist with any relevant Compliance returns/ad hoc filings
• Document any technology changes and ensure the governance framework is followed
• Maintain and adapt the AML policies as new regulations come in and assist with relevant registrations.
• Developing compliance programmes, reviewing company policies, and advising Management on possible risks; and responsible for educating other staff members on compliance-related matters and assisting with compliance training for staff.
• Work experience in risk management is an added advantage.

Requirements
The ideal employee must have:

• A minimum educational qualification of a University Degree or a Higher National Diploma from a recognised tertiary institution, or professional qualification in the field of Law or any other relevant discipline.
• A minimum of 4 years of experience (financial technology experience) would be a preferred candidate. Brilliant oral and written communication skills.
• Highly analytical with strong attention to detail, diligent with keen attention to detail and a track record of seeing tasks/projects through to the conclusion.
• Able to demonstrate experience in independently managing, organise and prioritise multiple tasks, projects, responsibilities, and competing priorities for yourself and the team
• Demonstrated subject matter expertise.

The ideal employee must have:

• Ability to work effectively with cross-functional teams
• A team player with excellent communication skills
• Knowledge of the crypto industry.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos (Remote)
Employment Type: Full-time
Department: Marketing

Overview

• We are looking for a motivated and result-driven Digital Marketing Manager to join our marketing team to drive mobile acquisition; you will be responsible for setting up, implementing, and managing the overall company’s digital marketing strategy.
• Your central goal is to develop, implement, track, and optimise our digital marketing campaigns across all digital channels.
• You will work with other cross-functional team members and rely heavily on qualitative and quantitative data to make informed decisions.
• Your duties will also include maintaining open communication with other departments during the whole process.

Responsibilities

• Design and oversee all aspects of the marketing department, including our marketing database, email, and other advertising campaigns
• Plan, implement and monitor all digital marketing campaigns, including SEO/SEM, and display advertising across all digital networks.
• Develop and monitor campaign budgets
• Identify trends and insights, and optimise spending and performance based on insights.
• Develop strategies that drive customers to the app store for acquisitions
• Collaborate with internal teams to create landing pages that would optimise mobile downloads and acquisition
• Suggest activities for improving the quality of content online
• Oversee and manage all contests, giveaways, and other digital projects
• Work with your team to brainstorm new and innovative growth strategies
• Prepare accurate reports on our marketing campaign’s overall performance
• Stay up to date with the latest technology, industry and market trends, and best practices

Requirements
The ideal candidate must have:

• Candidates should possess relevant qualifications
• A minimum of 2 years experience as a Digital Marketing Manager with experience in mobile acquisition
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
• Experience in optimising landing pages and user funnels
• Solid knowledge of analytics tools and MMPs (E.g., Google analytics, AppsFlyer, Firebase, etc.)
• Working knowledge of Ad serving tools
• Outstanding communication and interpersonal skills
• Up to date on the latest trends and technologies in digital marketing.

Nice to haves:

• Copywriting abilities
• Have an idea of what good design is
• Self-starter with the ability to work independently and collaborate with a team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Location: Ikeja, Lagos
Employment Type: Full-time

Roles and Responsibilities

• Design content marketing strategies and set short-term goals.
• Undertake content marketing initiatives to achieve business targets.
• Produce high-quality content by collaborating with design and writing teams.
• Create an editorial calendar, delegate tasks, and ensure that deadlines are met.
• Regularly deliver engaging content.
• Edit, proofread, and improve the content.
• Optimize content considering SEO and Google Analytics.
• Analyze web traffic metrics.
• Ensure a strong web presence on various channels.
• Generate ideas to increase customer engagement.

Requirements

• B.Sc Degree in Marketing, Journalism or any relevant field.
• 2 years of work experience.
• Proven work experience as a Content marketing manager.
• Proficient in MS Office and WordPress or other Content Management Software.
• Understanding of web publishing requirements.
• Ability to predict audience preferences with an editorial mindset.
• Hands-on experience with SEO and web traffic metrics.
• Expertise in social media platforms.
• Project management skills and attention to detail.
• Excellent communication and writing skills in English.

Skills:

• Content Marketing
• Copywriting
• Design
• Creativity
• Search Engine Optimization (SEO)
• Google Analytics
• Customer Engagement.

Remuneration
N80,000 – N100,000 Monthly.

Application Closing Date
31st May, 2022.

Method of Application
Interested and qualified candidates should send their CV to: mailseyi247@yahoo.com using the Job Title as the subject of the mail.

Location: Ikeja Lagos
Employment Type: Full-time

Responsibilities

• Manage social media accounts and social media activities, ensuring that all pictures, audio, and videos to be published are of international standards in terms of grammar, content, and presentation
• Plan social content and maintain a content calendar
• Develop and monitor campaign budgets.
• Must know how to run adverts on the social media platforms, using google analytics in tracking and monitoring a website
• Knowledge of SEO and SEM
• Design and Oversee all aspects of our digital marketing department including email marketing, display advertising campaigns, and WordPress website management
• Prepare accurate reports on our marketing campaign’s overall performance
• Coordinate with advertising and media experts to improve marketing results.
• Identify the latest trends and technologies affecting our industry.
• Evaluate important metrics that affect our website traffic, service quotas, and target audience.
• Work with your team to brainstorm new and innovative growth strategies.

Requirements

• Bachelor’s Degree in Marketing, IT or related field.
• A minimum of 2 years experience in a digital marketing or advertising position.
• Ability to take a project, break it down into deliverables and due dates, assign responsibility to team members and follow through till the project is delivered on time
• Proven SEO/SEM experience managing PPC campaigns across Google, Yahoo and Bing. •
• Solid understanding of performance marketing, conversion, and online customer acquisition.
• Proven experience with website analytics tools (e.g. Google Analytics, Net Insight, Omniture, Web Trends, Google AdWords, Keyword Planner, Search Console).
• Working knowledge of HTML, CSS, and JavaScript development and constraints.
• Proficiency in Graphics Designing, MS Excel, PowerPoint, and Word.
• Experience in generating and executing on marketing ideas.
• Understanding of our target audience and how to reach them.

Salary
N80,000 – N100,000 Monthly.

Application Closing Date
30th June, 2022.

How to Apply
Interested and qualified candidates should send their Applications to: mailseyi247@yahoo.com using the Job Title as the subject of the mail.

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Assembling raw footage and transferring or uploading to a computer
• Following a script, screenplay or outline
• Inputting sound to enhance footage, which may include selecting music and writing voice-overs
• Inputting graphics to enhance footage
• Digitally splicing film and video and synchronizing them into one rough cut file
• Improving and correcting lighting, colouring and faulty footage
• Working closely with directors to present a final product that matches his or her vision
• Manipulate and edit film pieces in a way that is invisible to the audience
• Take a brief to grasp the production team’s needs and specifications
• Review shooting script and raw material to create a shot decision list based on scenes’ value and contribution to continuity
• Trim footage segments and put together the sequence of the film
• Input music, dialogues, graphics and effects
• Create rough and final cuts
• Ensure logical sequencing and smooth running
• Consult with stakeholders from production to post-production process
• Continuously discover and implement new editing technologies and industry’s best practices to maximize efficiency
• To create any type of video content, including creative projects, commercials to market a product and corporate instructional videos.
• To collaborate with clients to determine the purpose of a video, then develop a plan to accomplish those goals through film, animation and editing.
• Building an environment for the creative team to work in and overseeing their ideas and projects
• Developing ideas for advertising or promotional campaigns
• Overseeing several projects from start to finish, keeping to deadlines, and signing off on these projects before they are presented
• Understanding the commercial aspects of the agency or marketing department.

Requirements

• B.Sc Degree in Film Studies, Cinematography or related field
• 1 – 3 years work experience
• Proven work experience as a Video Editor
• Solid experience with digital technology and editing software packages (e.g. Avid Media Composer, Lightworks, Premiere, After Effects and Final Cut)
• Demonstrable video editing ability with a strong portfolio
• Thorough knowledge of timing, motivation and continuity
• Familiarity with special effects, 3D and compositing
• Creative mind and storytelling skills.

Salary
N100,000 – N150,000 Monthly.

Application Closing Date
30th June, 2022.

How to Apply
Interested and qualified candidates should send their CV to: simonoluwaseyi@ilot.ng using the Job Title as the subject of the mail.

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• To create any type of video content, including creative projects, commercials to market a product and corporate instructional videos.
• To collaborate with clients to determine the purpose of a video, then develop a plan to accomplish those goals through film, animation and editing.
• Building an environment for the creative team to work in and overseeing their ideas and projects
• Developing ideas for advertising or promotional campaigns
• Overseeing several projects from start to finish, keeping to deadlines, and signing off on these projects before they are presented
• Understanding the commercial aspects of the agency or marketing department.

Requirements

• Candidates should possess an OND / HND qualification with 1 – 2 years work experience.

Salary
N80,000 – N100,000 Monthly.

Application Closing Date
31st May, 2022.

How to Apply
Interested and qualified candidates should send their Applications to: mailseyi247@yahoo.com using the Job Title as the subject of the mail.

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are looking for ambitious and energetic marketers with good knowledge of the bet and lottery industry to help us expand our clientele.
• You will be at the front of the company and will have the dedication to create and apply an effective sales strategy.
• The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts, ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry-level staff into valuable salespeople.

Requirements

• Candidates should possess a minimum of SSCE
• 1 – 2 years of work experience.

Remuneration
N50,000 – N80,000 Monthly.

Application Closing Date
30th May, 2022.

Method of Application
Interested and qualified candidates should send their CV and Applications to: mailseyi247@yahoo.com using the Job Title as the subject of the mail.

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Location: Lagos, Nigeria

Overview

• Facebook is seeking to grow its Community Partnerships team with a Strategic Partner Manager for Sub Saharan Africa (SSA) to support a selected group of hand curated community leaders who have built and grown relevant and impactful communities on and offline.
• The Community Partnerships team’s mission is to empower community leaders to start, grow and sustain meaningful communities around the world.
• The team serves community leaders to understand and address their needs in sustaining and strengthening their communities. We succeed when community leaders thrive.
• This person will support a portfolio of community leaders in SSA (with a focus on Nigeria, Kenya & South Africa) through community management and product education strategies. This includes equipping leaders with tools and training to grow and engage their members, facilitating peer-to-peer support and leveraging adoption of Facebook products to develop their communities and have impact on- and offline.
• Through operational rigor and knowledge of their vertical and partner set, this person will also work cross-functionally across different teams to help shape our products, inform strategy on approaches to new partnerships opportunities, and optimize new experiences and processes to ensure our partners are successful.

Strategic Partner Manager, Communities Responsibilities

• Identify key community leaders in Sub Saharan Africa to be our strategic partners and work with Partnerships team to successfully onboard them into our programs
• Support partners to grow, engage and sustain their communities, maximizing their impact on and offline
• Become the primary point of contact for and maintain strong direct executive relationships with Facebook’s key community partners
• Build and drive partner strategy to support community building on Facebook across the family of apps, with a focus on Facebook Groups
• Develop deep product expertise with an ability to collect and synthesize meaningful feedback and translate it into high quality insights to inform product roadmaps across a variety of product teams
• Recruit for and run early stage product testing of multiple product features amongst a diverse set of community leaders
• Identify growth initiatives, synthesize trends in the ecosystem and couple these with insights from partners
• Partner cross-functionally with a variety of teams, including Product, Marketing and Operations teams to advocate for partner needs and build functionality to support and recognize the work of community leaders
• Adapt quickly to product changes and limitations and communicate these changes strategically to stakeholders, both internally and externally
• Ability to travel internationally, up to 25% of the time with flexibility to work across time zones and influence remote teams

Qualifications
Minimum Qualifications:

• Extensive experience working in a partner management, business development, strategic partnerships or equivalent function
• BA / B.Sc Degree
• Proven track record of working with community organisations in Sub Saharan Africa

Preferred Qualifications:

• Experience with Facebook products that can be leveraged to build community
• Experience with community management in building communities and harnessing the power of people coming together
• Experience collaborating cross-functionally and building consensus among multiple stakeholders in an entrepreneurial, high-expectation environment
• Scrappy, resourceful, action and detail-oriented, with a high ownership mindset to deliver measurable impact
• Fluency in French
• Experience working with an extensive network with organisations in the tech or start-up ecosystem across Sub Saharan Africa

Application Closing Date
Not Specified.

How to Apply
Intereted and qualified candiates should:
Click here to apply online

Location: Nigeria

Overview

• WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.
• WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas – making it accessible and reliable wherever you are. It’s a simple and secure way to share your favourite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. WhatsApp Customer Operations’ mission is to make each user feel like WhatsApp was made for them.
• WhatsApp Customer Operations’ focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users.

Responsibilities

• Core Operations: Effectively manage all service channels for your market by monitoring market specifics queues and ensure that all user inquires are handled in a timely manner
• Liaise closely with our vendors to ensure all operational KPIs and quality standards are meet and exceed targets while working collaboratively to improve processes and tools
• Collaborate with partners in Product, Analytics, and Research to improve our processes and tools
• Foster an environment of collaboration and build relationships with stakeholders to contribute to company priorities
• Market Insights: Use market specific knowledge, signals, and insights to identify and develop scalable solutions to improve the experience for our users
• Leverage various channels to flag and escalate user sentiment on our product to the appropriate cross-functional partners to drive product impact
• Provide in-depth market summaries, inclusive of narratives that focus on trends, events, and improvement suggestions
• Risk Mitigation: Own and manage the risk of any critical events for your region
• Create local risk mitigation strategies in partnership with cross-functional teams for local events.

Minimum Qualifications

• Bachelor’s Degree and/or Master’s or equivalent experience
• 3+ years in a customer support or operations role
• Proficient in English and Hausa
• Strategic thinker with analytical and creative problem-solving skills
• Clear communication with experience structuring and delivering presentations to an executive level
• Experience working with global stakeholders.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos

Job Description

• New Product Experimentation (NPE) is a community of entrepreneurs at Meta building new experiences that will meaningfully improve people’s lives. As a Founder in NPE, you have a vision for the future and the irrepressible desire to realize it. Your aim is to build products that meaningfully improve people’s lives, whether by solving important social issues or delighting them as they go about their day.
• You should be adept at taking calculated risks and ready to launch, fail, and iterate quickly.
• This is a unique opportunity to join Meta with a significant amount of freedom to create new products at massive scale.
• You’ll have access to our resources to build with the ambitious intention of one day seeing your product grow to stand alongside Facebook, Instagram and WhatsApp. And whether your background is in product management, engineering, design or something else, you’ll enter an internal community of leaders who share a similar entrepreneurial mindset.
• Our ideal candidate has the ability to lead a small, multidisciplinary team, ideate and build a product from scratch, and bring key executive stakeholders along on the journey.

We are most interested in individuals who are:

• • People-inspired:
    • You have the ability to spot and find unique people insights.
    • You leverage data and qualitative and quantitative research to determine the desirability and feasibility of your ideas.

• Visionary and Strategic:
  • You have the ability to articulate a future vision and a strategy and to drive alignment with executives.
  • You have the ability to bring others along with inspiration, clear communication and deep listening skills.
• Team Builders and Servant Leaders:
  • You have demonstrated the ability to build, scale and manage strong, complex teams.
  • You are a known talent magnet and have experience in quickly recruiting best-of-class talent and developing them into a high-functioning team.
• Self-aware and Humble:
  • You have a growth mindset which means you are open to constant coaching and feedback.
  • Deep self-awareness is demonstrated by your experience and stories of resilience and grit.

Responsibilities

• Lead the ideation, technical development and launch of innovative products
• Establish a shared vision based on a strong market thesis
• Integrate usability studies, research and market analysis into product requirements
• Define and analyze metrics that inform the success of products
• Understand Meta’s strategic and competitive position and deliver products that are recognized as best in the industry
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.

Minimum Qualifications

• 8+ years of experience in building technical architecture for digital consumer products, product management or product design & prototyping
• Relevant experience in taking a novel idea from concept to delivering a new consumer product
• 8+ years of experience working collaboratively with different functions, including product, engineering, design, marketing, data science and user research teams
• Experience with Senior people management, team development, recruiting and team building
• Experience in using lean and/or agile methodologies to test and build Organizational and analytical experience

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Dublin, Ireland

Description

• Every day, people come to Facebook to connect with friends and family, discover what’s going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them.
• Within Global Risk Operations, GO Markets’ goal is to reduce bad experiences for people—including businesses and advertisers—who use Facebook. We analyze global, local, and language-based trends and nuances and collaborate with other Facebook teams to make changes that help people form stronger, more meaningful connections using our platforms.
• Market Specialists work collaboratively to create a safe environment for both users and businesses from their country on Facebook and Instagram. They do this by using their deep and current understanding of social, political and historic events impacting the community they support.
• Our team is seeking a solutions-oriented, data-savvy Market Specialist who is passionate about providing a great support experience for our community of users. You will work with the Israel Markets team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues.
• You will be part of a data-driven analysis culture and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them.

Responsibilities

• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in Nigeria
• Perform expert review of high-risk and escalated content (incl. content that may be graphic and objectionable) and ads on Facebook and Instagram against a set of guidelines called the Community Standards.
• In the unlikely event that the continuity of our business or elements of our business are at risk, a Market Specialist will be requested to support with the moderation of additional content (incl. content that may be graphic and objectionable)
• Analyse data that comes out of such reviews and transform information into valuable operational insight for the community they support
• Identify opportunities to improve the efficiency or effectiveness of the support provided to users/businesses based on their analyses.
• Identify country, language and cultural insights and work with a host of teams across Facebook to inform actions that will create a safe environment for users from Nigeria.
• Provide regular enforcement feedback to our vendors who moderate content on an everyday basis.
• Collaborate cross market and cross org to understand impact of potential changes (e.g. product or policy changes) on wider community.
• Understand, identify, and mitigate risks toward user & business on-platform by analysing events and trends on and off-platform.
• Develop and share subject matter expertise across areas of safety abuse and/or account support at global level.

Minimum Qualifications

• Bachelor’s Degree and/or Master’s
• 1+ years of professional experience within the operations, policy, consulting, project management or analytics environment
• Strategic thinker with strong analytical and creative problem-solving skills
• Working knowledge of Nigeria and native fluency in Yoruba are essential to translate and appreciate language nuances on our platform to support our community of users

Preferred Qualifications:

• Technical and data skills such as Excel and SQL OR experience with visualisation tools such as Tableau to drive efficient analytics and reporting
• Fluency in Hausa, Fulani or Igbo are a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Location: Lagos
Employment Type: Full Time

Role Overview

• This individual would be a hands on team member responsible for integrating learning contents electronically with the use of variety of authoring tools.
• The individual is the one who would be responsible for Kuda’s instructional design specifications.
• She/he is a semi-technical mostly visual resource that helps bring learning narratives to life.
• She/he will lead the design, implementation, management and operational performance of the LMS system, facilitate the creation of high quality e-learning courses and the development of an online learning strategy to support the overall business strategy.

Roles & Responsibilities

• • Manage the implementation of the LMS including relevant integration with existing systems and/or processes.
  • Develop communication/engagement strategy to support the usage of learning platforms.
  • Deliver required end user training to support introduction of Kuda’s online learning platforms.
  • Identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
  • Acquire and maintain knowledge of current technology as it applies to LMS software and systems.
  • Work with key stakeholders to develop content suitable for creating e-learning courses.
  • Create innovative and interactive e-Learning content as required by the business.
  • Define ways or working to ensure online learning is aligned to both business and end user needs.
  • Ensure proper deployment of and daily operation, use, and configuration of the LMS.
  • Design and manage the LMS interface for all users and to ensure user-friendliness of the LMS.
  • Write and maintain technical procedures and policy documentation to ensure the security and integrity of systems/networks.

• Create and update resources to train and support learners on how to use the technology for online and professional development, as well as provide support and assistance to users regarding logging in to the LMS and accessing courses.
• Create user logins as needed, assigns user permissions, create and manage user structures including the creation of user groups and learning cohorts.
• Manage and track course enrolment, course revisions and history. Also ensure there are online assessments and evaluations for courses on the LMS where applicable.
• Work with Technology team and the implementation partner to manage (update and upgrade) the LMS, and also constantly review and monitor system performance.
• Develop and update standardised tools and reports for ongoing access to learning information; generate standard and custom reports, analyse reporting data and recommend strategic direction to the Senior L&D Manager.
• Provide blended learning solutions for employees.
• Develop, edit and publish all courses, assessments and evaluation contents that are to be published on the LMS.
• Manage relationships with subject matter experts to make sure content is accurate and up to standard.
• Monitoring the performance of content and tools on the LMS and identify ways to improve the content and the product.
• Review all course contents to ensure they meet the quality/standard before upload on the LMS.
• Ensure accuracy and relevance of courses and other materials on the LMS.
• Assign courses to employees based on competency requirements and request from respective HODs/Line Managers.
• Create online learning engagement strategies aimed at making Kuda a learning organisation.
• Conduct regular research and liaise with professionals across various industries to ensure best practices for Learning and Development through the LMS are practiced in the organisation.

Requirements
Qualifications:

• Minimum 5 years of progressively responsible experience in delivering Online Learning & Learning Management System functions or HR generalist or specialist experience.
• Membership of a professional body – CIPM, CIPD, NITAD, PMI, SHRM, etc. is an advantage.
• Basic experience of using a range of psychometric instruments for development purposes and coaching qualification, is desirable.

Knowledge, Skills & Experience:

• Appreciable knowledge of practical learning & development principles and awareness of current best practice and its implementation; together with knowledge of external providers of management development support.
• Experience working with senior managers on a range of HR development activities.
• Practical experience of turning strategic thinking into practical deliverables.
• Ability to thrive in a fast paced, results-oriented environment requiring a high degree of flexibility whilst retaining business disciplines.
• Basic Project Management knowledge and hands on experience.
• Organisation, follow up, analytical, problem solving skills.
• Ability to maintain a high level of confidentiality in handling sensitive information.
• Open-minded with the ability to follow instructions and deliver quality results
• Ability to deal with ambiguity with strong judgment and problem solving skills.
• Ability to work as an individual and to be a team player.
• Knowledge of the use of a Learning Management System.
• Excellent skills in rapid authoring tools such as Storyline or Adobe Captivate.
• Knowledge of storyboarding, content design, digitalisation and authoring tools.
• In-depth knowledge of SCORM technologies.
• Confident, articulate and clear communication skills with all level of employees.
• Ability to develop good working relationships with colleagues and other internal departments.
• Confident public speaker.
• Understanding of learning theories and pedagogy for adults.
• Experience of managing and implementing innovative projects.
• Good knowledge and experience with G-Suite.
• Experience in research, analysis, collection/collation, interpretation and presentation of data; developing standard and ad hoc reports, templates, dashboards, scorecards, and metrics; interfacing and liaising with top and senior management, employees and other key stakeholders.

Why join Kuda?

• Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.
• An exciting and flexible work environment
• Competitive pay
• Smart and kind coworkers
• Full pension contribution
• Reliable health insurance

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full Time

Job Description

• We are looking for an enthusiastic Communications Specialist to manage our external and internal communications.
• You will promote a positive public image and control the dissemination of information on our company’s behalf.
• Phenomenal communication and copywriting skills make a strong communications specialist.
• Experience in corporate communications and project management are important qualities too.
• Your enthusiasm and positive attitude will help you gain the trust of colleagues and external parties alike.

Responsibilities

• Develop effective corporate communication strategies
• Manage internal communications (memos, newsletters etc.)
• Draft content (e.g. press releases) for mass media or company website
• Organise initiatives and plan press conferences
• Liaise with media and handle requests for interviews, statements etc.
• Foster relationships with advocates and key persons
• Collaborate with marketing professionals to produce copy for advertisements or articles
• Perform “damage control” in cases of bad publicity
• Facilitate the resolution of disputes with the public or external vendors
• Assist in communication of strategies or messages from senior leadership

Requirements

• Proven experience in corporate communications
• Experience in copywriting and editing
• Solid understanding of project management principles
• Excellent communication (oral and written) and presentation skills
• Outstanding organisational and planning abilities
• Proficient command of English

Why join Kuda?

• Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.
• An exciting and flexible work environment
• Competitive pay
• Smart and kind coworkers
• Full pension contribution
• Reliable health insurance

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full Time

Individual Role Purpose

• The Media Buyer’s role is to negotiate and buy advertising inventory for Kuda. You will ensure that ads reach target audiences through high-quality channels at the lowest possible prices.
• In this role, you should be an effective negotiator, critical thinker and able to establish trust and build rapport with media professionals and regulatory bodies for traditional advertisement.
• Your goal will be to optimize ad exposure and outdo competition while staying within budgets and getting Kuda best prices.
• You will work very closely with the rest of the marketing team to understand the business goals and manage all stakeholders effectively to get work done efficiently and within deadlines.

Roles & Responsibilities

• Compare and negotiate rates, ad space and airtime
• Optimize plans and budgets according to the best media mix
• Prepare schedules and adjust when needed
• Ensure ads are creative and displayed appropriately
• Monitor costs and return on investment (ROI)
• Working cross-departmentally to align campaign strategies and goals across the organization
• Providing ongoing actionable insights and reports into campaign performance to relevant stakeholders
• Defining, measuring, and evaluating relevant media KPIs
• Building out media buys for various ad platforms and overseeing the day-to-day execution of media
• Overseeing and managing the overall budget for traditional media
• Other Marketing tasks as assigned by Line Manager.

Requirements

• 2 – 4 years proven experience as Media Buyer or similar role; experience in traditional media is preferred
• Familiarity with media-buying, planning and research
• Interest in following advertising and media trends
• Excellent communication and negotiation skills
• Organizational and multitasking abilities
• Attention to detail and proactivity.

Key Competencies:

• Flexibility: As a media buying professional at a start-up, you need to be able to quickly adapt to new circumstances as they arise so that you can navigate or overcome unanticipated obstacles
• Proactiveness – You play a vital role in the team and must execute your assignments in a more thorough and timely manner. You need to be able to plan ahead, prepare in advance instead of simply reacting to circumstances
• Communication: Increase your involvement with the team by providing clear communication and updates on tasks assigned to you, ensuring your objectives are aligned and in sync with the broader marketing roadmap.

Why Join Kuda?

• Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.
• An exciting and flexible work environment
• Competitive pay
• Smart and kind coworkers
• Full pension contribution
• Reliable health insurance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full Time

Role Overview & Purpose

• In this role, you will direct product development and ensure high return on investment (ROI.) You’ll translate ideas into strategy and features, and follow product development from start to finish.
• In addition to this, you will be required to prioritize and assess work for our technical team, this will include gathering feature requests as well as scheduling releases and coordinating sprints.
• To succeed in this role, you should be a perceptive and creative leader and a reliable problem-solver who is able to identify user needs and work with cross-functional teams to manage product releases.
• Ultimately, you’ll help us roll-out products that deliver our company’s vision.

Roles & Responsibilities

• Develop and implement product strategies consistent with company vision
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
• Work with senior management to create product plans and roadmaps
• Lead product managers and coordinate cross-functional teams
• Produce and review product requirements documents (PRD)
• Ensure products and releases are launched correctly and on schedule
• Make creative recommendations to expand product base and vision
• Suggest ways to track product use and impact on end users
• Incorporate feature requests into product roadmap
• Groom and prioritize backlog
• Develop user stories and define acceptance criteria
• Set sprint goals
• Write acceptance tests
• Plan releases and upgrades
• Determine, Project and Analyse commercial viability of the product.
• Continuous improvement in the product to ensure adoption by new users and increase the stickiness of the product.
• Follow progress of work and address production issues during sprints
• Analyze preferences and requests of end users
• Refine our agile methodology ba

Requirements

• B.Sc / BA in Computer Science, Engineering or related field
• Proven experience as a Product Owner or similar role in the Crypto space
• Hands-on experience managing all stages of the product lifecycle
• Background in software development and program management is preferred
• Familiarity with Agile framework
• Exceptional organizational and leadership abilities
• Excellent communication and relationship building skills to ensure you are able to work with cross functional teams to achieve results.
• Strong problem-solving aptitude
• Creative thinking skills
• Technical background with knowledge of software development and web technologies is a plus.

Benefits
Why join Kuda?
Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.

• An exciting and flexible work environment
• Competitive pay
• Smart and kind coworkers
• Full pension contribution
• Reliable health insurance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full Time

Role Overview & Purpose

• In this role, you will direct product development and ensure high return on investment (ROI.) You’ll translate ideas into strategy and features, and follow product development from start to finish.
• In addition to this, you will be required to prioritize and assess work for our technical team, this will include gathering feature requests as well as scheduling releases and coordinating sprints.
• To succeed in this role, you should be a perceptive and creative leader and a reliable problem-solver who is able to identify user needs and work with cross-functional teams to manage product releases.
• Ultimately, you’ll help us roll-out products that deliver our company’s vision.

Roles & Responsibilities

• Develop and implement product strategies consistent with company vision
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
• Work with senior management to create product plans and roadmaps
• Lead product managers and coordinate cross-functional teams
• Produce and review product requirements documents (PRD)
• Ensure products and releases are launched correctly and on schedule
• Make creative recommendations to expand product base and vision
• Suggest ways to track product use and impact on end users
• Incorporate feature requests into product roadmap
• Groom and prioritize backlog
• Develop user stories and define acceptance criteria
• Set sprint goals
• Write acceptance tests
• Plan releases and upgrades
• Determine, Project and Analyse commercial viability of the product.
• Continuous improvement in the product to ensure adoption by new users and increase the stickiness of the product.
• Follow progress of work and address production issues during sprints
• Analyze preferences and requests of end users
• Refine our agile methodology based on results and client feedback
• Keep track of industry trends

Requirements
Skills & Qualifications:

• B.Sc / BA in Computer Science, Engineering or related field
• Proven experience as a Product Owner or similar role specifically on Remittances based products?
• Hands-on experience managing all stages of the product lifecycle
• Background in software development and program management is preferred
• Familiarity with Agile framework
• Exceptional organizational and leadership abilities
• Excellent communication and relationship building skills to ensure you are able to work with cross functional teams to achieve results.
• Strong problem-solving aptitude
• Creative thinking skills
• Technical background with knowledge of software development and web technologies is a plus

Benefits
Why join Kuda?
Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.

• An exciting and flexible work environment
• Competitive pay
• Smart and kind coworkers
• Full pension contribution
• Reliable health insurance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full Time

Role Overview & Purpose

• In this role, you will direct product development and ensure high return on investment (ROI.) You’ll translate ideas into strategy and features, and follow product development from start to finish.
• In addition to this, you will be required to prioritize and assess work for our technical team, this will include gathering feature requests as well as scheduling releases and coordinating sprints.
• To succeed in this role, you should be a perceptive and creative leader and a reliable problem-solver who is able to identify user needs and work with cross-functional teams to manage product releases.
• Ultimately, you’ll help us roll-out products that deliver our company’s vision.

Roles & Responsibilities

• Develop and implement product strategies consistent with company vision
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
• Work with senior management to create product plans and roadmaps
• Lead product managers and coordinate cross-functional teams
• Produce and review product requirements documents (PRD)
• Ensure products and releases are launched correctly and on schedule
• Make creative recommendations to expand product base and vision
• Suggest ways to track product use and impact on end users
• Incorporate feature requests into product roadmap
• Groom and prioritize backlog
• Develop user stories and define acceptance criteria
• Set sprint goals
• Write acceptance tests
• Plan releases and upgrades
• Determine, Project and Analyse commercial viability of the product.
• Continuous improvement in the product to ensure adoption by new users and increase the stickiness of the product.
• Follow progress of work and address production issues during sprints
• Analyze preferences and requests of end users
• Refine our agile methodology based on results and client feedback
• Keep track of industry trends

Requirements

• B.Sc / BA in Computer Science, Engineering or related field
• Proven experience as a Product Owner or similar role within a Business Banking environment
• Hands-on experience managing all stages of the product lifecycle
• Background in software development and program management is preferred
• Familiarity with Agile framework
• Exceptional organizational and leadership abilities
• Excellent communication and relationship building skills to ensure you are able to work with cross functional teams to achieve results.
• Strong problem-solving aptitude
• Creative thinking skills
• Technical background with knowledge of software development and web technologies is a plus.

Benefits
Why join Kuda?
Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.

• An exciting and flexible work environment
• Competitive pay
• Smart and kind coworkers
• Full pension contribution
• Reliable health insurance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full Time

Role Purpose

• This role has basic responsibilities to conduct periodic reviews and spot-checks whilst supporting the Internal Audit Lead to ascertain that policies and procedures are being adhered to.

Roles & Responsibilities

• Daily review of outflows and deposits inflow in our Bank accounts
• Daily call over of Deposits and expense tickets
• Conduct risk assessment and audits of departments/functional areas in accordance with timelines
• Conduct audit testing of potential risk areas and identify reportable issues
• To conduct any reviews or tasks requested by Management
• Actively participates in the development of Internal Control/Audit policies
• Provide practical recommendations to management to minimize risk resulting from poor internal controls
• Continuous review of policies, processes, and procedures to match up to best practices
• Track resolution of all audit / control recommendations and ensure compliance within agreed timeline.
• Assist in developing strong Policies and Standard Operating Procedures
• Actively follow up on all open issues in the Internal Audit Report, Management letter, Regulatory Examiners report on Kuda.
• Periodic review of system/product changes to ensure requisite approvals are in place
• Log in all exceptions observed unto the Control Exception tracker
• Conduct spot checks, stock take and other functions as may be assigned from time to time
• Performs miscellaneous job-related duties as assigned by Head, Internal Audit and Management.”

Requirements

• B.Sc Degree in any field
• ACA, ACCA
• Minimum of 4 years’ experience performing Internal Control/Audit function
• Strong knowledge of auditing processes/procedures
• Ability to balance detail with departmental goals/objectives
• Ability to coordinate and perform multiple tasks/projects simultaneously, balancing priorities and deliverables.
• Competent interpersonal skills, demonstrating the ability to lead projects and mentor others
• Ability to evaluate business processes and IT technology, identify risks and evaluate controls.
• Strong investigative and analytical skills
• Ability to translate business needs and problems into viable and accepted solutions.
• Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines.

Benefits
Why join Kuda?
Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.

• An exciting and flexible work environment
• Competitive pay
• Smart and kind coworkers
• Full pension contribution
• Reliable health insurance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full Time

Role Overview & Purpose

• In this role, you will direct product development and ensure high return on investment (ROI.) You’ll translate ideas into strategy and features, and follow product development from start to finish.
• In addition to this, you will be required to prioritize and assess work for our technical team, this will include gathering feature requests as well as scheduling releases and coordinating sprints.
• To succeed in this role, you should be a perceptive and creative leader and a reliable problem-solver who is able to identify user needs and work with cross-functional teams to manage product releases.
• Ultimately, you’ll help us roll-out products that deliver our company’s vision.

Roles & Responsibilities

• Develop and implement product strategies consistent with company vision
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
• Work with senior management to create product plans and roadmaps
• Lead product managers and coordinate cross-functional teams
• Produce and review product requirements documents (PRD)
• Ensure products and releases are launched correctly and on schedule
• Make creative recommendations to expand product base and vision
• Suggest ways to track product use and impact on end users
• Incorporate feature requests into product roadmap
• Groom and prioritize backlog
• Develop user stories and define acceptance criteria
• Set sprint goals
• Write acceptance tests
• Plan releases and upgrades
• Determine, Project and Analyse commercial viability of the product.
• Continuous improvement in the product to ensure adoption by new users and increase the stickiness of the product.
• Follow progress of work and address production issues during sprints
• Analyze preferences and requests of end users
• Refine our agile methodology based on results and client feedback
• Keep track of industry trends

Requirements

• B.Sc / BA in Computer Science, Engineering or related field
• Proven experience as a Product Owner or similar role in the Investments industry.
• Hands-on experience managing all stages of the product lifecycle
• Background in software development and program management is preferred
• Familiarity with Agile framework
• Exceptional organizational and leadership abilities
• Excellent communication and relationship building skills to ensure you are able to work with cross functional teams to achieve results.
• Strong problem-solving aptitude
• Creative thinking skills
• Technical background with knowledge of software development and web technologies is a plus.

Benefits
Why join Kuda?
Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.

• An exciting and flexible work environment
• Competitive pay
• Smart and kind coworkers
• Full pension contribution
• Reliable health insurance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full Time

Role Purpose

• This role will handle project and product cost reviews, conduct monthly performance review meetings, handle the review of budget vs actual on a unit/departmental basis.

Roles & Responsibilities

• Consolidate and analyze financial data (budgets, income statement forecasts etc) taking into account company’s goals and financial standing
• Provide creative alternatives and recommendations to reduce costs and improve financial performance
• Assemble and summarize data to structure sophisticated reports on financial status and risks
• Develop financial models, conduct benchmarking and analysis
• Conduct business studies on past, future and comparative performance and develop forecast models
• Identify trends, advise company and recommend actions based on sound analysis
• Track and determine financial status by analyzing actual results in comparison with forecasts
• Reconcile transactions by comparing and correcting data
• Gain and update job knowledge to remain informed about novelty in the field
• Consult with management to guide and influence long term and strategic decision making within the broadest scope
• Drive process improvement and policy development initiatives that impact the function

Requirements

• Professional certification (ACA/ACCA) is a must
• 7-10 years experience in a performance reporting role is required
• Proven working experience as a financial analyst
• Proficient in spreadsheets, databases, Ms office, and financial software applications
• Hands-on experience with statistical analysis and statistical packages
• Proven knowledge of financial forecasting and diagnosis, corporate finance and information analysis
• Well-informed in current financial subjects, accounting, tax laws, money market and business environments

Benefits
Why join Kuda?
Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.

• An exciting and flexible work environment
• Competitive pay
• Smart and kind coworkers
• Full pension contribution
• Reliable health insurance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Job Identification: 480
Location: Nigeria

Job Objective(s)

• Responsible for maintaining websites. Oversee the build and management of webpages, landing pages and microsite. Ensure sites are functioning properly and are available to users. Tests speed of access and improves upon loading speed.
• Responsible for managing all SEO activities such as link building and keyword strategy to increase rankings of website/webpages on all major search networks. Manage execution of paid search campaigns

Duties & Responsibilities

• Oversee the development of webpages, landing pages, microsite etc. for digital marketing campaigns in line with defined brand guidelines
• Ensure routine troubleshooting of the website and resolve identified issues
• Ensure routine test on website content to ensure clear display and fast page loading times.
• Work with the Web design master and Mobile / App / SEO team to ensure that are adaptable and best practices are implemented on developed webpages, microsites etc.
• Advise and implement necessary website security standards.
• Develop reports for relevant stakeholders describing usage rates and engagement levels.
• Resolve reported content issues.
• Drive and resolve all issues identified from Crawling Information tool and fix all broken links.
• Ensure upload and removal of digital content on website as required
• Maintain and manage webmaster software.
• Identify and recommend improvement opportunities for FirstBank’s website
• Regular site audits and vulnerability checks.
• Ensure relevant tools for optimizing sites are deployed are used, also ensure search engines show bank owned sites for selected queries.
• Manage internal and external link details to ensure a good amount of links are pointing to bank owned sites (backlinks) for listing on top of the search results.
• Work with agencies to execute and optimize paid search campaigns
• Support in campaign planning.
• Perform A/B test for landing pages, messaging and multiple user experiences
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
• Oversee the deliverables of the Web design master and any other function that may be required.

Job Requirements
Education:

• Graduate Degree in Marketing, Social Sciences and/or Information Technology or related discipline.
• Digital Marketing certification will be an added advantage.
• Professional certifications in related field.

Experience:

• 7+ years’ experience in marketing communications with at least 3 years’ experience in digital marketing, brand advertising and/or consumer goods marketing.
• Experience in financial services, product management and investment banking/asset management will be an added advantage
• Certification in related field is an added advantage such as Certified Internet Webmaster (CIW), Java Script Specialist .
• Work experience in a Digital Lab, FCMG, Telecommunication, IT industry will be an added advantage.

Certification:

• Advertising Practitioners Council of Nigeria (APCON)
• National Institute of Marketing Nigeria (NIMN)
• Digital Marketing
• Nigerian Institute of Management (NIM)
• Chartered Institute of Marketing (CIM)
• Nigerian Institute of Public Relations (NIPR)
• Certified Internet Webmaster (CIW)

Mastery:

• Java Script Specialist
• Cascading Style Sheet (CSS)
• Hypertext Markup Language (HTML)
• Keywords Everywhere.
• Any or more of these will be an added advantage

Tools Required:

• Social listening tools access such as Hootsuite, Talk Walker, Similar Web, Keyhole, Tweet Reach, Traackr, Onalytica (tracks campaign monitoring / analysis, influencer marketing, brand & event monitoring and market research)
• Canva, SnapSeed, Poster Maker
• Knowledge in Structured Query Language (SQL)
• Infographics
• Search engine and email marketing.
• Any or more of these will be an added advantage

Application Closing Date
18th March, 2022 by 05:00 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 479
Location: Nigeria

Job Objective(s)

• Facilitate strategy development and operational planning for the Digital Marketing unit. Oversee the formulation of standards and guidelines in partnership with relevant stakeholders. Provide project management support for digital marketing projects and monitor performance against defined objectives/metrics.
• Provide multi-channel insights to all digital marketing campaigns and work with Campaign Management Lead and business stakeholders in process of ideating new campaign opportunities. Translate digital marketing campaign objectives into KPI and metrics data and provide report on digital marketing performance.

Duties & Responsibilities

• Apply deep knowledge, differentiated points-of-view and rigorous analytics to shape digital marketing strategies and operating models in order to support achievement of defined goals and objectives
• Work with unit head, Digital Marketing to define and align key metrics/performance indicators to marketing goals and overall business goals
• Look out for right digital partnerships.
• Drive innovations and digital partnerships on how to optimize revenue through partnerships, innovations and insights
• Identify current and future digital marketing opportunities and develop targeted strategic action plan regarding these opportunities
• Provide trend insights, analytics, and recommended actions for continuously improvement of the Digital Marketing function
• Drive and manage implementation of approved digital marketing plans/initiatives
• Manage all digital marketing projects: schedules, data requests, assignments, tasks, and project meetings
• Works with other teams to develop content strategy, social media strategy, campaign strategy etc.
• Monitor and report performance of agencies/vendor partners against SLAs
• Work with key stakeholders to identify and highlight historical insights relevant to new campaign opportunities.
• Provide report to relevant stakeholders on defined metrics and KPIs in intuitive and formats including improvement recommendations where required
• Use reporting and analytics toolset to create relevant customer views to support campaign optimization.
• Assist in metrics definition and formulation
• Execute research requests and provides insights to support digital marketing activities
• Manipulate and interpret large data volumes from various internal data sources. Transforms data into actionable insights.
• Researches and analyzes analytics data to determine trends and identify opportunities for customer growth and digital conversion rate optimization
• Develops KPI dashboards

Job Requirements
Education:

• Graduate Degree in Marketing, Social Sciences and/or Information Technology or related discipline
• Professional Diploma in Digital Marketing will be an added advantage or the relevant

Experience:

• 7 – 10 years’ experience in marketing communications with at least 3 years’ experience in digital marketing, brand advertising and/or consumer goods marketing. Experience in financial services, product management and investment banking/asset management will be an added advantage
• Work experience in a Digital Lab, FCMG, TeleComs industry will be an added advantage

Certification:

• Advertising Practitioners Council of Nigeria (APCON)
• National Institute of Marketing Nigeria (NIMN)
• Certified Facebook Ads Buying Professionals in Africa
• Certified Google Ads and Digital Sales Specialist
• Digital Marketing
• Nigerian Institute of Management (NIM)
• Chartered Institute of Marketing (CIM)
• Nigerian Institute of Public Relations (NIPR)
• Social listening tools access such as Hootsuite, Talk Walker, Similar Web, Keyhole, Tweet Reach, Traackr, Onalytica (tracks campaign monitoring / analysis, influencer marketing, brand & event monitoring and market research)
• Canva, SnapSeed, Poster Maker
• Knowledge in Structured Query Language (SQL)
• Infographics
• Search engine and email marketing

Application Closing Date
18th March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 478
Location: Nigeria

Job Objective(s)

• To produce creative designs that communicate the group’s and bank’s product and corporate messages in line with brand guidelines and policies to ensure brand consistency across all touchpoints.
• To develop concept, strategy and provide direction for the executing briefs

Duties & Responsibilities

• Serve as the alternate (in-house) creative force for major internal and external advertising and communications digital campaigns, ensuring the Banking Group are not totally dependent on external Agencies and consultants for its advertising and communications needs.
• Software proficiency: Adobe Photoshop, Adobe Illustrator, Zbrush, Autodesk Maya, Toon Boom Harmony. CorelDraw, Photoshop, Microsoft Office – Microsoft Excel, Word, PowerPoint
• Specialties in these areas will be an added advantage: Art Directing, App + UI Design, Logo Design, Illustration, Infographics, Animation (2D / 3D),s Videography
• Supporting in updating the Group’s and Bank’s Corporate Identity/Brand Style Guide and ensuring that it is adhered to across ALL touch points
• Develop internal and external advertising and communications materials for major corporate, product and subsidiary briefs that require urgent execution such as:
  
  
  
  
  • Infographics
  • Illustrations
  • Cartoons
  • Animations
  • Videos / Skits
  • Eflyers
  • HTML
  • Desktop and screen savers
  • Social media adaptations
  • Roll up, Portal & Website Banners
  • Inbranch Posters
  • DeadMan door designs
  • ATM Branding (screen, shield, designs)
  • Merchandise designs for events and the brand shop
• Develop creatives that suit brief and digital content calendar through sketches or ‘storyboards’ or ‘roughs’ or ‘scamps’ (print) to communicate ideas
• Regulating and upgrading corporate and visual look and feel of the brand across all social media platforms.
• Innovatively redefine a design brief within the constraints of cost and time using appropriate tools.
• Assist external design and production consultants in the development of visuals and brand collaterals, ensuring that the finer points of the brand’s Corporate Identity system, conventions and protocols are strictly adhered to.
• Source, maintain and manage an image bank for use advising on image use rights and obligations, expiration timelines and purchase costs and conditions.

Job Requirements
Education:

• Minimum Education: Degree / Higher Diploma in Fine and Applied Arts, Architecture, Engineering, Social Science or related discipline will be preferred
• Higher degrees (MBA)/professional Certification will be an added advantage

Minimum Experience:

• 4 years working experience with a minimum of 2 years’ cognate experience in a leadership role in the area of arts.
• Knowledge of Brand Architecture, CI, Project management, Stakeholder management.

Proficiency in CorelDraw, Photoshop, Microsoft Office – Microsoft Excel, Word, PowerPoint:

• Ability to work with minimal supervision.

Software Proficiency:

• Adobe Photoshop, Adobe Illustrator, Zbrush, Autodesk Maya, Toon Boom Harmony.

Specialties in these areas will be an added advantage:

• Art Directing, App + UI Design, Logo Design, Illustration, Infographics, Animation (2D / 3D),s Videography

Application Closing Date
18th March, 2022 by 03:14 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 477
Location: Nigeria

Job Objective(s)

• Responsible for managing all SEO activities such as link building and keyword strategy to increase rankings of website/webpages on all major search networks. Manage execution of paid search campaigns
• Responsible for creating, maintaining and implementing the source code to develop mobile apps and programs that meet the needs and requirements of the clients using the computer programming languages.

Duties & Responsibilities

• Develop adaptive webpages, landing pages, microsite etc. for digital marketing campaigns in line with defined brand guidelines
• Perform routine troubleshooting of the mobile sites and Apps to resolve identified issues
• Conduct routine test on mobile sites and Apps content to ensure clear display and fast page loading times.
• Work closely with computer analysts and engineers in applying the various languages for creating and developing the mobile Apps.
• Design prototype applications, provide the unit structure and help the application development team or stakeholders in the plans.
• Test built Apps and following due diligence in trademarking and placement in mobile App stores
• Ensure all App stores vetting process are followed
• Work with the strategy and campaign management team leads and Digital Lab department to ensure all App are well advertised and used
• Advise and implement necessary mobile sites and Apps security standards.
• Develop reports for relevant stakeholders describing usage rates and engagement levels
• Resolve reported content issues
• Resolve all issues identified from Crawling Information tool and fix all broken links
• Upload and remove digital content on site and Apps as required
• Maintain and manage relevant software and ensure they are u to date per time
• Identify and recommend improvement opportunities for FirstBank’s, Groups and FBNHoldings mobile sites and Apps
• Regular site audits and vulnerability checks
• Ensure relevant tools for optimizing sites are deployed are used, also ensure search engines show bank owned sites for selected queries.
• Manage internal and external link details to ensure a good amount of links are pointing to bank-owned sites (backlinks) for listing on top of the search results.
• Work with agencies to execute and optimize paid search campaigns
• Support in campaign planning
• Perform A/B test for landing pages, messaging and multiple user experiences
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.

Job Requirements
Education:

• Graduate Degree in Marketing, Social Sciences and/or Information Technology or related discipline
• A Degree in Computer Science or Information Systems puts a candidate leaps and bounds ahead of the other job applicants.
• Digital Marketing certification will be an added advantage
• Professional certifications in related field.

Experience:

• 7+ years’ experience in marketing communications with at least 3 years’ experience in digital marketing, brand advertising and/or consumer goods marketing. Experience in financial services, product management and investment banking/asset management will be an added advantage
• Certification in related field is an added advantage such as Certified Internet Webmaster (CIW), Java Script Specialist
• Good understanding of mobile app ecosystem – Android, iOS, Blackberry, Windows phone, Symbian is required
• Work experience in a Digital Lab, FCMG, Telecommunication, IT industry will be an added advantage
• Demo of Apps built (if any) will be an added advantage.

Application Closing Date
18th March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 476
Location: Nigeria

Job Objective(s)

• To support the team in implementing the Group’s Corporate Responsibility & Sustainability (CRS) proposition and initiatives
• To coordinate the process of data gathering for the production of the Group’s Corporate responsibility & sustainability report; ensuring it meets global best practice and standards

Duties & Responsibilities

• Support the Unit Head to drive the implementation of the Group’s CRS Initiatives working towards possible cost and sustainability savings.
• Work with Group and business functions to align the sustainability agenda with business goals, as well as ensuring adherence to global best practices.
• Support the team in external and internal stakeholder engagement in delivering to the Group CRS agenda. The stakeholders include staff, government, community leaders, NGOS, Media and corporate entities.
• Conduct research into corporations, non-profits and competitors to keep the Bank abreast of Corporate responsibility and sustainability trends by using a range of different methods.
• Ensure effective communication with all project stakeholders to ensure they are fully updated with the project’s progress.
• Work with Unit head, ensure compliance with the CRS and other sustainability policies through cross functional engagement with all departments working with business heads to lead effective stakeholder engagement programmes.
• Guide and direct vendors and third parties in achieving FirstBank’s social investment

Objectives

• Coordinate implementation of the Bank’s financial literacy programs spread across secondary schools in Nigeria.
• Preparation of Sustainability reports- in line with global reporting standards to national and global regulatory bodies.
• Review and recommend incoming proposals that identify with the Bank’s social causes for support thereby strengthening relationships.

Job Requirements
Education:

• Minimum Education: A minimum of First Degree in Social Sciences including International Relations; Corporate Sustainability or related disciplines. A legal background is an added advantage.

Experience:

• Minimum experience: 7-10 years significant experience to include the Not-for-Profit sector; Banking; or Telecommunications sectors is required

Application Closing Date
18th March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 475
Location: Nigeria

Job Objective(s)

• Support the Team to deliver corporate, financial and organisational PR activities across the Group businesses to positively enhance its reputation.
• Support the Team to drive business goals by managing media & external stakeholder relationships as well as implementing crisis communications based on a comprehensive understanding of all media platforms/channels, including digital and social media.

Duties & Responsibilities

• Support the team lead in managing day-to-day relations with the media, to include handling media requests, media interviews, preparing of daily media report to the management and promoting news stories;
• Dissemination of Press Release and photo stories across the media to generate publicity and positioning of the brand.
• Supports in coordinating media coverage of the bank’s events; press conferences and actions on other strategic communication issues relating to the Management’s public appearances.
• Review and memo preparation of proposals on media engagement that promote brand image building and strengthened relationship with the media
• Support the team in news monitoring and tracking across the print and electronic media.
• Payment processing to partners and stakeholders.
• Performs miscellaneous job-related duties as assigned.

Job Requirements
Education:

• Minimum Education: First Degree in Mass Communication, Marketing or related discipline.

Experience:

• Minimum: 1 – 3 years significant work experience.

Application Closing Date
18th March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 468
Location: Lagos

Job Description

• Daily monitoring and validation of Risk & P&L arising from the bank’s trading books by trades, position types based on risk factors.
• Advise treasury where necessary on P& L postings, reconciliations, analysis, adjustments, attribution etc
• Monthly balance sheet review of trading and hedging positions.
• Identify and advise on weaknesses in treasury processes and controls.
• Perform monthly review of Value at Risk computations prepared by Market & Liquidity Risk Department.
• Perform monthly stress tests and sensitivity analysis to assess the impact of movements in key variables such as interest rates, exchange rate, commodity prices etc on the banks trading portfolio.
• Monitor daily to ensure that trading activities are done within approved limits and render reports on breaches as required.
• Monitor to ensure that trading book is marked to market daily.
• Review the valuation of trading positions and financial instruments, to ensure appropriateness.
• Prepare and submit monthly Income attribution, Portfolio Performance and trading risk reports to the Financial Controller and CFO.
• Participate in setting up relevant technological applications for treasury activities.
• Stay up to date with current trends in financial markets and advise the Financial Controller, CFO & Management on implications for our trading portfolio.
• Make recommendations to management on trading best practices that minimize risk and maximize the profitability of our trading book.
• Preparation of disclosures on financial instruments reported at fair values for interim/annual financial statements.
• Provide support in monthly account closing activities and preparation of financial and management accounts
• Perform adhoc duties as may be required from time to time.
• Provide accounting decision support during the launch of new treasury products and product specific system implementations.

Requirements
Education:

• Minimum Education: First Degree in Applied or Social Sciences, Higher Degree / Professional accounting qualification such as ACCA, ACA, or its equivalent

Experience

• Minimum experience: 10 years of relevant experience in product control, Financial Control, Market & Liquidity Risk Management and Treasury.

Application Closing Date
14th March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 469
Location: Nigeria
Job Type: Contract

Duties & Responsibilities

• Contribute to all phases of the entire application lifecycle
• Develop fully functional mobile applications using proper Object-Oriented Programming, Clean Code, and other software principles
• Design, build and maintain efficient, reusable, and reliable code
• Gather specific requirements and suggest solutions
• Write unit tests
• Troubleshoot and debug codes to optimize performance
• Participate in design and code reviews
• Participate proactively in technical discussions, estimations, reviews, retrospectives, and meetings to contribute towards a better understanding of user needs, planning new features, and process improvements.
• Ensure new and legacy applications meet quality standards
• Research and suggest new mobile products, applications, and protocols
• Stay up to date with new technology trends

Key Performance Indicators:

• Number of solutions or features assigned and executed successfully
• Estimation accuracy – Defined as the degree of deviation between estimated and actual feature delivery dates
• Product delivery variance – Defined as the difference between the planned and actual delivery date of requirements
• Implementation efficiency – Number of iterations required to deliver the requirements
• Number of product defects discovered post-release
• Defect resolution time – Time is taken to resolve identified software defects
• Number of identified non-compliance
• Number of technology process audit exceptions
• UAT success rate

Planning:

• Macro: 1 Year Micro: 1 month

Job Requirements
Education:

• Minimum of a First Degree or its equivalent in Computing or related disciplines
• Masters, MBA, or a recognized professional certification will be an added advantage.

Experience:

• Proven work experience as a Mobile developer
• Demonstrable portfolio of released applications on the App Store or the Android market
• In-depth knowledge of at least one programming language like Swift and Java
• Experience in integrating with third-party libraries and APIs
• Familiarity with OOP design principles
• Excellent analytical skills with a good problem-solving attitude
• Ability to perform in a team environment
• Over 5 years experience in the design and development of iOS/Android apps using Flutter technology.

Key Competency Requirements:
Knowledge:

• Have two or more iOS/Android apps developed with Flutter. Either deployed on the AppStore/Google Play or available on Github;
• 5+ years in mobile software development;
• Experience with third-party libraries and APIs;
• Understanding of the Agile development life-cycle;
• Experience with automated testing and building;
• Experience with Git, Jenkins, or other version control tools;
• Ability to write readable code, create extensive documentation for existing code, and refactor the previously written code into a readable state.
• Intermediate+ English skills.

Beneficial:

• Java/Swift experience;
• Understanding of Android Keyboard API;
• Experience with optimizing applications for Material Design.

Soft Skills:

• Sound interpersonal and communication skills and the ability to work effectively with other business unit leads
• Sound conflict management skills
• Customer-centricity
• Creative, results-oriented, and analytical with the strong problem-solving capability
• Good leadership and influencing ability
• Ability to coach/mentor junior developers.

Application Closing Date
10th March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Location: Lagos
Employment Type: Full-Time
Department: Commercial – Key Account Management

Job Objectives

• As Brand Manager, you will have the end-to-end responsibility of the customer experience and growth of the category that has been assigned to you.
• Your role is to bring in the relevant assortment, design targeted  promotions, and manage partners including vendors and brands.
• Constant interface with the commercial planning, Vendor success & Marketing team.

Key Responsibilities

• Ensure continuous growth of our existing business by owning pricing and promotions strategy, working with marketing teams to improve product content and visibility; and managing stock availability by coordinating teams across the business to bring the product to the customer.
• Complete Sales performance of the 3c’s Categories, vendors, merchant’s management and monitoring of sales strategies with a view to increasing the Business unit’s Net Margin Position (NMP) & Gross Merchandise Volume (GMV).
• Customer acquisition thru Value Offering, Sales Campaign Management, etc.
• Create and present strategic insights for the Business unit to gain alignment of major initiatives at multiple levels of the organization.
• Analyze & Present post – promotion analysis for retail and Marketplace, quantifying impact to brand and category.
• Define and optimize curation/assortment selection strategy for your category ensuring relevance of selection/styling to optimize revenues and sales velocity.
• Support product and content creation process to increase assortment live.
• Plan and maintain constant stock availability.
• Trend Spotting: Should be able to identify broader trends and fill category gaps.
• Build weekly marketing plan, contribute determining which products/subcategories will be promoted on website and through all marketing channels (Newsletters, Facebook, etc.).
• Develop strong analytics to evaluate daily/weekly/monthly performance and optimize further marketing, pricing, and product selection.
• Develop and manage subcategories under Jumia. Maintain the P&L and develop annual and quarterly category strategic plans by conducting financial analysis of the business.
• Manage the entire physical product lifecycle, from strategic activities to tactical implementation, including product portfolio idea generation.
• Work closely with the vendor management team to identify vendors and negotiate contracts to ensure best quality and costs.
• Partner with Jumia Services to improve product availability, reduce costs, and minimize our working capital investment. Work together with system teams to identify main opportunities for process automation and efficiency gains.
• Influence large number stakeholders across the business; work closely with the team members and other business groups to deliver results and be comfortable in presenting projects and results to senior leadership on a regular basis.

Requirements & Qualifications

• 8+ years of experience
• Experience negotiating bulk discounts, MOQs & Credit Terms
• Experience building partnership with strategic OEMs.
• The ability to prioritize key accounts is a required skill.
• Process Improvement Management
• Good understanding of P&L, and Cash-Flow Management
• Skilled negotiation & Value-based selling
• Owner mentality and an entrepreneurial drive.
• Proficiency in Microsoft Office (Word, Excel and Power -point) tools.
• Good verbal and written communication skills and presentation skills.
• Good problem-solving skills required.
• Proven ability to manage multiple tasks simultaneously.
• Ability to work to deadlines and targets, can prioritize tasks under pressure.
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success.
• Company and customer expertise.
• Strategic perspective.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-Time

Job Objective

• As Head of Grocery, you will be responsible for managing and steering the performance of our different value propositions while ensuring synergies between all (PG, OnDemand Services, Grocery Hypermarket Stores, and Provision stores).

Key Responsibilities

• Managing and steering the performance of our different value propositions while ensuring synergies between all.
• Sourcing the 5K products+ necessary to cover all grocery consumer needs on eCommerce.
• Ensuring all retail supply is going through the revamped retail contract with the right economics for Jumia.
• Managing the assortment of our dark stores to cover 1,5K+ products (from ecom to dark stores).
• Acquiring hypermarkets, supermarkets, chains of provision stores on our quick commerce to cover key areas.
• Ensuring 100% availability for eCommerce and dark stores by managing daily replenishment of our main warehouses and dark stores.
• Ensuring AAA customer experiences.
• Coordinating with marketing to enhance visibility on our different value propositions.
• Creating and maintaining the ecosystem of tools, processes.
• Launching Brand to Store with the key grocery brands.

Qualifications & Experience

• A Bachelor’s Degree from a reputable University (MSc/MBA is a plus).
• 10+ yearsof experience from the retail industry, directly involved in managing sourcing (Game, Shoprite, etc).
• Strong analytical skills and ability to make data-driven decisions.
• Strong negotiation skills.
• Exceptional communication skills.

KPIs:

• IS Grocery vs target for each line of service (Ecommerce, quick commerce hyper/chains of provision stores, dark stores).
• # of orders on eCommerce with more than 10 unique SKUs.
• % Availability in JE for eComm next day.
• % Availability in Jumia Dark stores.
• # of hyper/provision stores on ODS with more than 500 SKUs live.

We Offer

• A unique experience in an international, entrepreneurial, yet structured environment
• An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures
• The opportunity to be part of a team full of talented people with the best backgrounds

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-Time

Job Objectives

• You will focus on the assigned categories, managing end-to-end relationships for our top brands and vendors.
• From the very essence of commercial, operations or even co-organization of Jumia key commercial events, your scope will provide you with all levers to drive your categories toward the right direction.

Responsibilities

• Building a strong link with account managers of our top brands and vendors current and new.
• Driving the growth by ensuring we have the right products at the right prices, JBP and TOD agreements are done.
• Making sure your accounts are matching key operational KPIs (out of stock and time for having the products ready to ship)
• Ensuring we anticipate sourcing through brand product roadmaps as well as we replenish fast enough missing strategic assortment
• On-boarding 100% of your account’s P1 and P2 products available
• Coordinate with Dark Store Project manager for availability of P1 & P2 in dark store, plan campaigns around dark store sales plan.
• Organizing All commercial events such as Black Friday, Jumia Anniversary, X-mas etc.
• Work with a cross-functional team (marketing, operations, logistics, pricing content, and sourcing) to achieve quick and flawless execution
• Having an accurate knowledge of competition: who they are, what prices they have and their products.

Qualifications & Experience

• Top Engineering, Business Schools & Universities (top 5 of your field for your country)
• Experience over 4 – 6 years either in FMCG, tier 1 retail groups, top banking & consulting companies
• Good analytical skills
• Great capacity to handle high stake negotiations
• Structured and organized
• Good with tools (excel & PPT, Salesforce.com would be a plus)
• Resistant to stress
• Strong interpersonal skills: Convince the people and your team that you are making the right decisions
• Great ability to work in a fast paced and competitive environment
• Flawless English communication
• Proficiency in MS Office and google tools
• Familiar with relationship management tools

We Offer

• A unique experience in an international, entrepreneurial, yet structured environment
• An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures
• The opportunity to be part of a team full of talented people with the best backgrounds

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-Time
Department: Logistics

Objectives

• The Head of Delivery Experience will engage in a fully end to end perspective into the business of Jumia E-commerce and Jumia Services, and will be in charge of running and improving Jumia’s full logistics set-up for delivery associates, and as well as enhancing the customer and vendor experience.

Key Responsibilities
Delivery Associates Development:

• Do qualitative and quantitative research on the training needs of DA team
• Develop and improve content material for driver training
• Design and conduct trainings
• Conduct role plays and focused group discussions with DAs
• To prepare and evaluate the progress of DAs at an individual level
• Ensuring that all assigned vehicles are properly maintained, which includes routine maintenance and vehicle cleanliness.
• Manage vehicle maintenance expenses to limit cost.

Delivery Experience:

• Control and monitor driver-customer communication in line with customer Journey to ensure good customer experience.
• Implement the Delivery portion of “customer journey” in tandem with Jumia E-commerce – COO
• Contribute in process and planning with a focus on DA needs and customer experience
• Monitor competitor’s delivery offerings and ensure Jumia delivery options are competitive and compelling.
• Regular and consistent feedback activities / mechanisms to ascertain the service levels of DA agenciesand encourage improvements.

Delivery Associate Engagement:

• Coach, lead and develop drivers to support the delivery team and improve productivity on gate to gate basis.
• Build robust and scalable hiring methodology for DAs.
• Enhance road safety and risk mitigation aspects of the DAs’ daily work life
• Roll out various community initiatives for DAs — Micro financing, Celebrations – Birthdays; Family engagements; Contests, Brand building , etc.
• Managing and sustaining engagement on the DA community and foster it to sustain at scale
• Tracking and administration of any incentive programs to create excitement

Required Qualifications

• A Bachelor’s Degree from an accredited University; Degree in Engineering, Operations, Supply Chain
• 7 years minimum experience, preferably in a manufacturing, production or distribution environment with a strong focus on logistics or alternatives supply chain
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite– Google Drive, Google Sheets, Google Docs, Gmail, etc.
• Clear understanding of Transportation Logistics network management, Retail or Customer Service processes and priorities
• Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills required
• Experience in strategy and complex network management

Skills and Competencies:

• Excellent communication and presentation skills
• Flexible to work with people from different backgrounds
• Team player and flexible to rapidly changing work schedules
• Excellent team management and coaching skills
• High analytical skills
• IT savvy
• Conflict management

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having a strong impact in building the African ecommerce sector.
• The opportunity to become part of a highly professional and dynamic team

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-Time
Department: Commercial

Job Objective

• The Head of Growth will be responsible for planning, developing and implementing commercial strategies based on JumiaPay goals and objectives to drive growth and profitability.
• Responsible for managing key acquirers and merchant relationships with a focus on growth, retention and long-term profitable relationships.
• The person taking this role should be able to understand and communicate local market needs to the Country management team and the Global Merchant Sales & Acquiring organizations, so they are able to effectively and efficiently define market-specific strategies for penetration, growth and market leadership.

Key Responsibilities

• Develop and execute the MS&A strategy and business plans for Nigeria to increase merchant acquisition, transaction volume/value, market share and revenues.
• Play a critical role in the Country leadership team by providing leadership and guidance to ensure all necessary sales tools, processes, procedures and staff are in place for successful execution of the strategy.
• Foster and manage relationships with merchants, acquirers and other stakeholders to drive growth, retention, long-term relationships and preference for JumiaPay. Develop focused strategy and plan for key accounts management, retention and growth.
• Identify and analyze market needs and opportunities, develop new initiatives/solutions, implement marketing/usage initiatives and strive to accelerate company’s growth and success.
• Perform market research, analyze threats and opportunities and implement response strategy.
• Collaborate, coordinate and train diverse teams such as marketing, sales and customer service.
• Track, measure, analyze and manage commercial metrics, KPIs, expenditures, financial goals and budgets.
• Provide leadership, strategic direction and management to the direct reports (Sales Team), establishing a customer focused, result-oriented and performance-based culture
• Successfully translate broad strategies into specific objectives and action plans, aligning efforts of the MS&A organizations with other key JumiaPay stakeholders.
• Ensure the MS&A team provides the necessary leadership and support to local Clients/country and to internal stakeholder organizations including Sales, Product, Operations, Corporate Relations, Risk, CSS and Legal
• Establish and foster excellent working relationships with internal stakeholders at all levels of staff and senior management. Maintain and build rapport with peers and other MS&A colleagues and functional teams across JumiaPay to exchange, learn and leverage best practices
• Maintain current and up to date knowledge of technologies, products, services, digital payments, acquiring solutions to provide thought leadership and support to customers, sales team and other internal and external stakeholders.
• In conjunction with the country management teams, represent JumiaPay on industry bodies and forums.
• Requires local market and regulatory knowledge, functional experience in acceptance, merchants acquiring, commercial management, consulting, financial transaction processing knowledge and client sales, preferably ecommerce merchants acquiring sales.

Qualifications & Experience

• 10 years experience with at least 5 years in Sales/ Business development Team
• Leadership experience in Fintech, Bank and other Payments / Financial Institutions.
• Good foresight and strong analytical skills
• Advanced Excel to create macros, pivot tables, VLOOKUPS, analytical capabilities and work books.
• Ability to understand and communicate local market needs.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-Time
Department: Commercial

Job Objective

• The Head of Merchant Success will be responsible for planning, developing and implementing merchant success strategies based on JumiaPay goals and objectives to drive growth, retention, stickiness and delightful experience for merchants and customers of merchants.
• Responsible for the end to end experience of merchants and their customers from onboarding to go-live and ongoing usage of our payment facilitation solutions.
• The head of merchant success shall build the merchant success capabilities of JumiaPay by leading our merchant success team and developing the tools, processes and systems that truly delight our customers, support their growth and make them our biggest advocates.
• This role requires good foresight and strong analytical skills to make sense of the customer needs, market trends and ensure the company proactively identifies opportunities to take advantage of changing consumer behavior, industry and market landscape better than competitors.

Key Responsibilities

• Develop and execute the Merchant success, experience and support strategy and plans for Nigeria to increase merchant satisfaction, retention, transaction volume/value, market share and revenues.
• Provide leadership, strategic direction and management to the customer success team , establishing a customer focused, result-oriented and performance-based culture across the organization.
• Play a critical role in the Country leadership team by providing leadership and guidance to ensure all necessary tools, processes, procedures, policies, systems and people are in place for successful execution of the merchant success strategy.
• Foster and manage relationships with merchants, collaborate with internal and external stakeholders to improve merchant experience, growth, retention, long-term relationships and preference for JumiaPay.
• Be the voice of the customers and the challenger of status quo; Identify, analyze and channel market needs to the Country management team and the Global Product, Operations and Merchant success organizations to ensure effective and efficient response to delight merchants, help them succeed and accelerate company’s growth and success.
• Set up, manage and continuously improve the channels of engagement with merchants and customers of merchants to make it easy for them to reach us and have their needs met.
• Perform market research, analyze best practices,  threats and opportunities as it relates to merchant success, experience and support. Implement proactive response strategy to delight merchants and be their preferred partner ahead of competitors
• Track, measure, analyze, manage and continuously improve merchant  success metrics, KPIs e.g MSAT, CSAT, Speed of Resolution, Time to Go-live etc
• Successfully translate broad strategies into specific objectives and action plans, aligning efforts with the customer success team, other key JumiaPay stakeholders and the broader organisation.
• Ensure the Merchant Success team  provides the necessary support to internal stakeholder organizations including Sales, Product, Operations, Corporate Relations, Risk, CSS and Legal towards achieving the organisational goals and objectives.
• Establish and foster excellent working relationships with internal stakeholders at all levels of staff and senior management. Maintain and build rapport with peers, colleagues and functional teams across JumiaPay and the Jumia group to collaborate, exchange, learn and leverage best practices
• Maintain current and up to date knowledge of technologies, products, services, digital payments, acquiring solutions to provide thought leadership and support to customers, sales team and other internal and external stakeholders.
• In conjunction with the country management teams, represent JumiaPay on industry bodies and forums.
• Requires local market and regulatory knowledge, functional experience in acceptance, merchants acquiring, commercial management, consulting, financial transaction processing knowledge, support, service management and operations, preferably from an ecommerce merchants acquiring and payment facilitation environment.

Qualifications & Experience

• 10 years experience with at least 5 years in Merchant Success/Support Team
• Leadership experience in Fintech, Bank and other Payments / Financial Institutions.
• Good foresight and strong analytical skills
• Advanced Excel to create macros, pivot tables, VLOOKUPS, analytical capabilities and work books.
• Ability to understand and communicate local market needs

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-Time
Department: Commercial

 Job Objective

• The Payment Support Associate has a responsibility within the payment team for monitoring, implementation, testing and management of payment products, processes and platforms based on JumiaPay goals and objectives to drive growth, retention, stickiness and delightful experience for merchants and their customers.

Responsibilities

• Payment transaction performance tracking, monitoring & reporting to track key Payment experience metrics.
• Break down product requirements and use cases clearly for product and technical teams to ensure technical specifications and final product meet business requirements.
• Collaborate with internal stakeholders and architects to define payment products scope and prioritization and be flexible to iterate per latest developments to meet deadlines.
• Liaise with other business units, BU product managers, engineering and other applicable groups to ensure smooth integration of new and existing payment products.
• Evaluate new opportunities to expand and improve product features and solution portfolio to grow usage, improved experience, stickiness and growth.
• Participate in sprint planning, product demos, testing and pilot phases, to ensure on time high quality delivery
• Perform regular tests to monitor the customer experience and journey with JumiaPay, benchmark against competitors and make recommendations for improvements.
• Work closely with the Head of Payments to review and monitor processing partners performance and provide feedback to improve efficiencies.

Required Skills & Qualifications

• Bachelor’s Degree from any accredited university
• At least 3 years’ experience in customer centric roles such as operations, project management or process improvement.
• Working knowledge of industry best practices and operations within a payments environment
• Self-motivated with the ability to quickly establish clear action plans and drive deliverables to completion.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-Time
Department: Marketing – Advertising

Job Objective

• You will be responsible for managing the media activities of Jumia’s Strategic brand partners: the Joint Business Plan (JBP) Partners.
• You will have a dozen JBP brands in your portfolio to animate monthly with an expectation of high-achieving campaigns.Should bandwidth allow,  you will also be able to support some of our key strategic sellers that are not part of regional JBPs but covered in local ones.
• You will be working closely with the Strategic Vendor Service (SVS), each leading one brand regionally from the commercial, logistic.

Responsibilities
As the end to end owner of the execution of all media activities of the regional JBP partners in your country, your responsibilities include:

• Defining a monthly media plan for your brands.
• Executing the media plan once aligned with the brand.
• Analyzing the media plan performance at channel level & optimizing it intra-month.
• Reporting on the results and building recommendations brand by brand to improve the coming months plans.
• Building relationships with local JBP brand teams as well as the Adops & marketing teams.

Qualifications & Experience

• Growth hacker mindset.
• Brand DNA sensitivity is a plus.
• 2 / 3  years experience managing online marketing campaigns: multi-channel management, at ease with marketing KPIs and campaign budget management.
• Enjoying data crunching and at ease with large data sets and multiple sources of info.
• Enjoying working with multi-stakeholders.
• Good English level.

We Offer

• A unique experience in an international, entrepreneurial, yet structured environment.
• An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures.
• The opportunity to be part of a team full of talented people with the best backgrounds.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-Time
Department: Commercial – Commercial Planning

Responsibilities

• Monitoring monthly performance across the group and full PnL identifying and conducting root cause analysis on deviations ensuring all departments are aligned with the expected trajectory.
• Managing the reporting and tracking of A/B testing and follow up of actions that lead to high impact usage/profitability improvements.
• Working with heads of functions to close monthly budget forecast and plan.
• Suggest the defining and implementation of performance steering actions to growth in the profitable usage of Jumia.
• Giving weekly visibility on key deviations versus Business Plan for the group.
• Weekly assessment of the results of growth initiatives (AB tests on shipping fees, Vouchers, Success Rate).
• Weekly assessment of business profitability and usage and suggestions for improvement in these KPIs (change in customer fees, commissions, vendor fees, etc.).
• Ad hoc analysis on high-impact areas of the business (Customers churn rate, Repurchase rate across category, etc.).

Qualifications & Experience

• Top Business / Engineering Schools and Universities.
• 5+ years experience.
• A significant experience in ecommerce, management consulting, venture capital, company creation or category management (retail) would be appreciated.
• Proficiency in MS Office and Excel (VBA would be a plus).
• Ability to analyze large data sets to make strategic decisions.

Skills:

• Strong interpersonal skills
• Advanced analytical skills
• Advanced communication skills
• Organized
• Structured
• Fast learner
• Resistant to stress
• Independent with a strong ability to go further than the expectations
• Strong desire to pursue a career in Jumia

We Offer

• A unique experience in an international, entrepreneurial, yet structured environment.
• An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures.
• The opportunity to be part of a team full of talented people with the best backgrounds

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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