Job Vacancies @ MTN Ghana – 2 Positions

MTN Ghana is recruiting to fill the following positions:

1.) Coordinator, Segment and Product Development (Large Enterprises)
2.) Controller, Virtual Sales

See job details and how to apply below.

1.) Coordinator, Segment and Product Development (Large Enterprises)

Job Summary:

• Support in the management of existing/ new products and services within the segment portfolio and undertake product performance appraisals regularly to ensure positive revenue generation and product health towards the reduction of churn and the growth of the commercial segment.

Job Context

• Highly dynamic and competitive telecommunication industry
• Innovation driven industry
• High Regulatory environment
• Global technology trends and advancements
• Global & MTN Group approved IT Standards and Practices
• Diverse Cultural environment
• Regionalization structure implication
• Performance driven environment

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Job Role

• Develop the relevant and targeted marketing strategies for the market segments (Public/Gov’t sector & Small and medium-sized enterprises (SMEs) , Large Enterprises/ Multinational companies / Fixed, Digital etc.) to support sales and position MTN Business as a leader in the ICT space
• Drive segment based product development
• Developing products based on innovation that adapt the use of existing and new technologies
• Bundling and developing segmented niche offers
• Appropriate adherence to required Policies, Processes, and Procedures
• Ability to recommend and supervise product related financial KPIs (effective pricing, business cases etc.)
• Generation of promotions & market stimulation to generate incremental revenues
• Provide insights and input into Enterprise customers churn and growth management
• Develop and provide segment performance reporting
• Database management for product related activates (PCDs, TCFs, UATs, research and assessment reports and all other product and marketing collateral) within the division
• Coordinate with Marketing and other relevant departments in developing and executing effective Go to Market strategies

Qualification Required & Experience

Education

• Minimum of a bachelor’s degree in Commerce/ Marketing/ Computer Science/ Engineering or equivalent Business qualification

Experience

• Minimum of 3 years of relevant work experience in the Telecoms Industry

Knowledge

• Product Development
• In depth knowledge of the market and industry
• Knowledge of the segments within the enterprise space
• Understanding of technology and services
• Knowledge of standard policies, practices, and procedures
• Good communication skills – both verbal and written
• Natural relationship builder
• Innovative and robust in thinking
• Commercial Acumen
• Project Management
• Agile way of work

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Competencies

Skills/Physical competencies:

• Manages self, good conflict management, self-accountability
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Self-Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans,
• Organisational Positioning Skills – Good written and verbal communication, presentation skills commitment to the organization
• Analytical thinking and Problem-solving abilities

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Location: Accra

How To Apply For The Job

Qualified applicants should indicate vacancy number Ref no: MTN-EBD-ADTRACK06 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae to:

mtnghanarecruitment@mtn.com

Closing Date: 04 July, 2022

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2.) Controller, Virtual Sales

Job Summary:

• Responsible for coordinating and steering the activities of the SME Virtual platform to drive traffic to the platform. Ensuring that the platform is customer friendly and appealing to prospects.
• This will be done on the bedrock of ensuring consistent and superior customer experience whiles progressively growing the ARPU of each account in their portfolio.

Job Context

• Highly dynamic and competitive telecommunication industry
• Innovation driven industry
• High Regulatory environment
• Global technology trends and advancements
• Global & MTN Group approved IT Standards and Practices
• Diverse Cultural environment
• Regionalization structure implication
• Performance driven environment

Job Role

• Prospect for new SME clients virtually
• Identify potential clients and drive their traffic to the SME virtual platform
• Acquisition of new SME clients virtually.
• Implement virtual sales strategies to acquire SME clients.
• SME customer relationship management
• Timely response to customer complaints.
• Cross sell MTN products & services virtually.
• Periodic update of with relevant information on existing and new products and services on the SME virtual site.
• Collate and analyse all information on customer enquiries and or queries.
• Achieve SME virtual sales targets.

Qualification Required & Experience

• Minimum of a bachelor’s degree in Marketing/ Business Management or related field

Experience

• Minimum of 3 years of relevant work experience in a commercial function

Knowledge

• In depth knowledge of the market and industry
• Knowledge of the range of the corporate business partners
• Customer Relations Management
• Understanding of technology and services
• Knowledge of standard office practices and procedures

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Competencies

Skills/Physical competencies:

• Manages self, good conflict management, self-accountability
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Self-Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans,
• Organisational Positioning Skills – Good written and verbal communication, presentation skills commitment to the organization
• Analytical thinking and Problem-solving abilities

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

Location: Accra

How To Apply For The Job

Qualified applicants should indicate vacancy number Ref no: MTN-EBD-ADTRACK06 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae to:

mtnghanarecruitment@mtn.com

Closing Date: 04 July, 2022

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